Barchester Florence Court Care Home

243 Segensworth Road, Fareham PO15 5EW
Submit a Review
9.8 56 Reviews
  • Barchester Florence Court Care Home, Fareham
This premium care home provides excellent residential care in a warm, homely and friendly environment. A team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care with the resident at the heart of everything they do.

Luxurious facilities combined with highly trained staff ensure each and every individual is given superior attention. The home has a dedicated area—Memory Lane—which offers high quality care for people with dementia. Alongside long-term residential and dementia care, they will also offer short-term breaks for respite and intermediate care.

Care Provided by Barchester Florence Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Lewis (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Florence Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,668
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.


  • (these prices are only a guideline, please contact Barchester Florence Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Florence Court Care Home Reviews (56)

Total of 56, showing 41-56
9.8

Barchester Florence Court Care Home has a Review Score of 9.8 (9.849) out of 10, based on 38 reviews in the last 2 years. Over all time Barchester Florence Court Care Home has 56 reviews.

Overall Experience

  • 51
  • 3
  • 0
  • 0
  • 2

Date Published

56
5
12
37
19
Overall Experience  Overall Experience 4.0 out of 5

I had a very pleasant stay for 2 weeks in July. It was comfortable, relaxing with a good standard of care. The staff were very helpful, polite and friendly and do anything asked of them. Homemade soups were excellent as were the cakes! It was nice for visitors to be welcomed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Florence Court was a wonderful experience, with beautiful decor and an en-suite shower in a large beautifully presented bedroom with french doors to the garden. The food is restaurant standard served in a lovely dining room. The carers and staff are wonderful, you are treated as family. A wonderful
environment for anyone who needs specialised care - can't praise the home enough and the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

It has been a caring and loving environment for me to live in, and nothing is too much trouble for anybody, either the care staff or office staff. The food is good, and I would recommend it to anybody.

Reply from Jacqueline Hampton, General Manager at Barchester Florence Court Care Home

We, at Florence Court, thank you for your positive review, and we couldn't be happier with your feedback. We take great pride in delivering high-quality care and providing a wonderful environment for our residents. Your recognition is invaluable to us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

As a first experience of respite care for my parents, this experience couldn't have been better. All the staff were wonderful. They got to know my parents immediately and treated them with dignity, sensitivity and understanding. Mum and Dad loved the food, and the room was just right for them; the access
out to the garden meant they could walk about every day, something they have been missing. They have come home stronger, healthier and looking forward to their next stay!

Reply from Jacqueline Hampton, General Manager at Barchester Florence Court Care Home

We, at Florence Court, thank you for your positive review, and we couldn't be happier with your feedback. We take great pride in ensuring that every resident receives the best-personalised care that we can deliver. We look forward to welcoming Mum and Dad back to Florence Court in the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Good room. Great staff, look after me well. Foods fine and tasty.

Reply from Jacqueline Hampton, General Manager at Barchester Florence Court Care Home

We, at Florence Court, thank you for your positive review, and we couldn't be happier with your feedback. We take great pride in delivering high-quality care and providing a wonderful environment for our residents. Your recognition is invaluable to us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Florence Court for 3-months and has settled in very well. His happiness and well being is entirely down to the incredible staff, who work tirelessly at keeping him safe, well-nourished, and stimulated. He is always treated with dignity and respect. The home is beautiful, the gardens
peaceful, but most important of all is that my dad is happy and content… how do I know? Because he is always singing!
We recently held a small surprise birthday party for Dad, a mix of family and friends in the sky lounge. Dad was over the moon with all the effort put in. From the balloons and bunting to the fabulous buffet and cake created by the chef. Creating precious memories for us all. Activities are increasing, as are trips out in the minibus… all enhancing Dad's experience in this wonderful new care home.
Thanks to each and every member of staff for all the effort you put in.

Reply from Jacqueline Hampton, General Manager at Barchester Florence Court Care Home

We at Florence Court thank you for your positive review, and we couldn't be happier with your feedback. We take great pride in delivering high-quality care and providing a wonderful environment for our residents. Your recognition is invaluable to us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We visited the home before we decided to put my dad in there and found it very welcoming and very professional. All the staff were very friendly as we walked around. The care home was spotless where ever you went. My dad was very well looked after, and the staff treated him very well throughout his
respite stay and will be using them again with no hesitation in the future.

Reply from Jacqueline Hampton, General Manager at Barchester Florence Court Care Home

We at Florence Court thank you for your positive review, and we couldn't be happier with your feedback. We take great pride in ensuring that every resident receives the best-personalised care that we can deliver. We look forward to welcoming Dad back to Florence Court in the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 1.0 out of 5

It has taken time to get over the treatment of my Dad at Florence Court. He left us just after Christmas 2021. We have only just come to terms with how the manager of this home treated my incredible Dad, our family, and how, as he was dying, we were asked to move him without assistance, care, or dignity
from Florence Court. We were made to feel he was not the man we knew. It made a difficult time feel impossible. There are better, more compassionate, warm, and kind alternatives and we placed our Dad in the hands of another care home provider. They made our last few weeks with him feel like we had done all we could. I can’t rate anything highly because what use is it to spend my Mums savings on a home that so badly let us down. I would welcome a fair and honest conversation with management only to prevent any family feeling as we did. Please look past the facilities. The management and experience are truly rotten.

Reply from Feedback Team, The Feedback Team at Barchester Florence Court Care Home

Dear Juliet,
We appreciate what a difficult time it has been for you and your family and we would like to thank you for taking the time to write a review for our home. We are sorry to hear that your experience with Florence Court Care Home did not meet your expectations. We took the very difficult decision based entirely on the best interests of our residents to advise we felt we were no longer a suitable placement for your Dad and suggested another local home which would better suit Dad’s personal needs. If you would like to share additional feedback directly with us please feel free to email us on, FlorenceCourt@barchester.com. Kind Regards, General Manager, Florence Court Care Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The home was beautiful, and the staff were very welcoming and helpful. Always had my granny’s best interest and communicated well how she had been. The food is lovely, and they have a wide menu and accommodate residents' wants and needs. Haven’t got a bad word to say.

Reply from Jacqueline Hampton, General Manager at Barchester Florence Court Care Home

We couldn't be happier with your feedback, and thank you for such a positive review. We pride ourselves on delivering the best-individualised care that we possibly can. Your recognition is invaluable to us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

A nice two-week respite break.
Bathroom small - difficult to shut the door once transferred from wheelchair to toilet - just a niggle.
Would have liked a trip out to the nearby beach but wasn't asked.

Reply from Jacqueline Hampton, General Manager at Barchester Florence Court Care Home

Thank you for your invaluable feedback. We will consider the points that you have raised and will share this with the wider management team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank everyone at Florence Court at all levels and competencies, irrespective of your roles and duties of care, your personal caring, sensitive and understanding values shine above everything, it is with that equality within you all that I commend you. You are there for your residents
and loved ones too, as you build a trusting relationship, learning, listening and most of all your loving touch.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My partner came to stay for three weeks of respite care. Overall experience was excellent. The manager and team were only too willing to proved necessary care.
Although a raised toilet seat with arms was brought from another are home, it is surprising that not one bathroom or toilet confirms to the
industry standard for a disabled toilet! No handles installed unless you count the toilet roll holder!

Reply from Jemma Barr, Home Services Advisor at Barchester Florence Court Care Home

We are so grateful to receive your kind feedback and your comments have been taken into consideration.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Have always found it a great experience visiting my aunt and Florence Court. The staff have always been friendly, courteous and caring.
The home is amazing, clean and wonderfully decorated. A real pleasure to visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My dad moved in less than two weeks ago. The home is absolutely beautiful. The staff are wonderful and the care my dad receives is excellent.
Dad had his 90th Birthday and the staff have gone above and beyond in helping us put on a fantastic Birthday Party for all his family in the sky lounge. The
chef cooked us a gorgeous meal and dad had a wonderful time.
Thank you all so much.

Reply from Jemma Barr, Home Services Advisor at Barchester Florence Court Care Home

What a lovely review, we were more than happy to have the opportunity to celebrate this special day with your dad and your family. I think we managed the perfect surprise for your dad and fond memories were definitely created. Thank you from all of us at Florence Court.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My grandad had reached the difficult stage where he needed a little more support to live the safest and happiest life he could. Not only has this been provided by Florence Court and its staff but our expectations have been exceeded. In just a few short weeks we have begun to see our grandad's bubbly
personality and cheeky sense of humour. They have provided him with the support he needed to relax and come out of his shell. Their Sky Lounge party for his 90th Birthday brought a huge smile to his face and created amazing memories that will last with us forever.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Very calm, welcoming environment. The staff are lovely and helpful!

Reply from Jemma Barr, Home Services Advisor at Barchester Florence Court Care Home

We at Florence Court thank you for your positive review, and we couldn't be happier with your feedback. We take great pride in delivering high-quality care and providing a wonderful environment for our residents. Your recognition is invaluable to us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Barchester Florence Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.849 for Barchester Florence Court Care Home is calculated as follows: ( (397 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 445 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Florence Court Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Apr 2023

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (36)

Loading...

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Meet the Team (17)

Sarah

Sarah Lewis

Job Title: General Manager

Joined: 2021

Hello, My name is Sarah and I am the General Manager at Florence Court Care Home.


I have worked in care for over 20 years, with the last 2 and a half of those being the deputy manager here in Florence Court.


I am extremely proud of the outstanding and fulfilling care that we deliver on a daily basis, enriching the lives of our residents is extremely important and being able to do it in this amazing environment is wonderful.


I was really excited to progress in my career and I have been extremely well supported by Barchester to do this. It brings me great joy to be the manager of such a beautiful home, with an extremely hard-working team. Supporting our residents in this luxury setting is a privilege.


My door is always open and I look forward to continuing to support our residents, families and staff at Florence Court. I am also excited to welcome new families and residents to our beautiful home.


My home life can get very busy with 4 dogs, a cat and 2 children, but I love every minute of it and wouldn't change it for the world.


Debora

Debora Fitton

Job Title: Home Services Advisor

Joined: 2024

Hello, I'm Debora and my main responsibility is to guide residents and their families through the challenging process of selecting a Care Home that best suits their individual needs. I take great pride in ensuring that Florence Court offers the very best choice in terms of Care Options, Activities and Entertainment, Daily Menus, Beautifully appointed rooms and a welcoming, caring and knowledgeable team.


My career began in the Hospitality industry and then expanded into Events, Marketing, Sales and PR. Before joining the team at Barchester's Florence Court I worked within the Health Care Sector since 2002. I look forward to welcoming you to our beautiful home!


My passion outside of work is caring for and showing my dogs. I live in the New Forest with my husband, who shares my fondness for the outdoor life with our dogs, rare breed chickens and multiple fish!


Louise

Louise Stockton

Job Title: Deputy Manager

Joined: 2021

Hi, my name is Louise and I have worked in the care sector for the last 24 years. My background is primarily in dementia care, so I love supporting our Memory Lane Community. I enjoy listening to the residents' stories, sharing their photos and memories, as well as helping to enrich their lives here at Florence Court.


In my spare time, I live a busy family life with my daughter, husband, cats and dogs! I also enjoy socialising with my friends and colleagues from Florence Court as they have become my work family.


Lisa

Lisa Quayle

Job Title: Administrator

Joined: 2022

Hi, my name is Lisa. I have been in the care industry for 10 years, where I started as a care assistant. After having my daughter in 2015 I could no longer commit to the hours however, I still wanted to work within the care sector so I secured a reception role at Florence Court. Since I joined Barchester I have progressed my career to Administration Assistant and now to Administrator. I am currently studying in my spare time additional business qualifications.


You will still find me in the corridors chatting away with residents and relatives, as I am passionate about providing a positive resident experience and the exceptional care they receive here at Florence Court.


Outside of work, I enjoy spending time with my daughter, my family and friends. I love walking Marley my dog who is a Sprocker.


Jess

Jess Duery

Job Title: Senior Activities Coordinator

Joined: 2022

Hi, I have been working in the Care Sector for 5 years and started out as a Domestic and Laundry Assistant. As the Activities Coordinator for the past 2 years, I have developed a real passion for Life Enrichment and get a great deal of pleasure in enriching the resident's lives through meaningful activities. I love getting to know the residents and spending time with them to find out what they love to do. Every day is very different and rewarding.


I'm also currently studying to advance my knowledge and career path. I'm very grateful for the support Barchester gave me to enable this.


When I'm not at work I love to travel and visit new places. I also enjoy the time I spend with my cocker spaniel, Cooper.


Steve

Steve Lewis

Job Title: Head Chef

Joined: 2021

I have been a chef for over 35 years. I started my career in hospitality by studying at Highbury College, where I achieved my City & Guilds qualification and a catering diploma.


I left college and went straight to London to work in a high-end restaurant in Knightsbridge. From London, I worked abroad for a few years, including in France, Italy, Switzerland and the Channel Islands.


I accepted the role within Barchester's Florence Court to give myself a better work-life balance after working many years in hospitality.


Bradley

Bradley Lewis

Job Title: Head of Maintenance

Joined: 2023

Hi, my name is Brad and I am the head of maintenance. I have been a gas engineer for over 20 years and I am now enjoying a new challenge here at Florence Court. The role is so diverse and no day is the same, making the job engaging and satisfying.


Outside work, I enjoy going to the gym, taking part in running events, playing golf and spending time with family and friends


Eddie

Eddie

Job Title: Resident Ambassador

Joined: 2024

Eddie, is a valued member of our community and we are thrilled to have him to represent our residents. He is always keen to get involved with helping both staff and residents in daily lives here at the home. This includes gardening, maintenance, activities, he has even written and hosted his own pantomime!


As Resident Ambassador, Eddie serves as a voice for residents in communicating their wishes, suggestions and feedback to our staff members. He makes such a positive impact in our home.


Sammie

Sammie Brown

Job Title: Care Community Lead

Joined: 2021

Hello, I'm Sammie and I joined Barchester's Florence Court Care Home when it first opened in 2021. Since I started working in the care sector I have progressed my career and have studied and passed with distinction Level Three Diploma in Adult Care. I love the rewards that my job gives me and supporting our residents within the home to live fully enriched lives, this is an element of the role I feel most proud of.


Debbie

Debbie Reynolds-James

Job Title: Care Community Lead

Joined: 2021

Hi, my name is Debbie. I started working within the care industry after caring for several family members, in particular my mother who was living with Dementia. This was a true eye-opener into how dementia can change a loved one. This made me determined to share my knowledge and help our residents live happy and fulfilled lives, with a dementia diagnosis.


Sasha

Sasha Wills

Job Title: Care Community Lead

Joined: 2022

Hello, my name is Sasha and I am a Care Community Lead. I have worked within the care industry for over 8 years. Spending quality time with our residents is my favourite thing as well as learning about each of their unique stories. I feel very pleased with my career progression within Barchester and am looking forward to continuing to provide our residents with the best possible quality of life.


Deborah

Deborah Osgood

Job Title: Care Community Lead

Joined: 2021

My name is Deborah, I've been working within the care sector for over 30 years. I have developed a wealth of experience and knowledge. In previous roles, I have been a deputy manager and a registered manager. I joined Barchester's Florence Court in 2021 and I am enjoying being part of such a wonderful team.


Claire

Claire Wearn

Job Title: Dementia Champion

Joined: 2021

My name is Claire and I have worked at Florence Court since it first opened. Memory Lane is my favourite community so I am very proud to be a Dementia Champion. I am an excellent listener and enjoy gaining residents' trust to break down their barriers to help them feel safer at home here at Florence Court.


Karen

Karen Davies

Job Title: Dementia Champion

Joined: 2022

My name is Karen and although I am fairly new to the care sector it is something I have always wanted to do. I enjoy the type of care that our Memory Lane residents require and am so proud to be their advocate.


Rebecca

Rebecca Durham

Job Title: Head Housekeeper

Joined: 2021

My name is Rebecca, I have been working at Florence Court since the autumn of 2021. I have been a Head Housekeeper for 6 years in other care homes and have worked in all sorts of environments.


I enjoy my job as Head Housekeeper as I love to make a difference in people's lives, especially my residents. Florence Court is a beautiful home and I am very proud to be working here and for the Barchester Group. 


Emma

Emma Perry

Job Title: Hospitality Hostess

Joined: 2021

Hello, my name is Emma and I have worked at Florence Court since 2021. I love seeing our residents laugh and smile and our amazing food is a great way to make everyone happy.


Away from work I really enjoy singing and dancing. In fact, I do that with the residents too!


Heather

Heather Elcombe

Job Title: Hairdresser

Joined: 2022

Hi, I'm Heather and I love my time with residents, they always have so much to chat about and it's such a pleasure to do their hair and get to know them all. It is such a social thing to come to the Salon and has a treatment, residents spend most of their time laughing! I am made to feel so welcome.


In my free time, I love to dance and listen to music; I'm getting married in 2025 and I'm being given lots of advice from residents who got married before I was even born.