Flowers Manor Care Home

Wood Lane, Chippenham SN15 3DQ
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10 55 Reviews
  • Flowers Manor Care Home, Chippenham
Flowers Manor Care Home is Chippenham's newest care home, having opened in September 2021 and will provide the highest standards of residential and dementia care. The home, located in the centre of town in Wood Lane has a prominent position in Chippenham with views over both the town and the countryside.

The home is brand new and purpose-built for residential care and offers high standards of accommodation in large en-suite rooms, with all amenities, including a large smart TV, fridge, built in furniture, 3/4 size adjustable beds and some rooms with access to the landscaped gardens. In addition to the ensuite bathrooms, they have bathrooms with adjustable 'assisted' baths.

The home's location allows for the opportunity to walk into the centre of Chippenham or enjoy overlooking the town from the home's Sky Bar. Every floor has large balconies.

Life at Flowers Manor is carefully crafted around each individual resident to ensure they feel happy and fulfilled. Each resident receives a tailored care plan and activities are built to suit individual needs. The home becomes their home and the team positively encourages family participation and there are no restricted hours.

Amenities at Flowers Manor include a cinema, library, landscaped gardens, bar, garden room, hair and beauty salon and more.

Flowers Manor look after those in later life requiring residential or dementia care, both long term or for shorter respite stays.

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Care Provided by Flowers Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care

Good to Know

  • Person in charge
  • Esther Cambridge (General Manager)
  • Admission Criteria
    • Inclusive policy
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Flowers Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,500
    • Self-Funded Residential Dementia Care £1,495 – £1,550
    • RESPITE Self-Funded Residential Care £1,500 – £1,550
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,550

  • We operate an Inclusive approach where everything is included, from all care and hotel services to Hairdressing, chiropody, trips, family coming in for drinks or meals, to trips out.
  • (these prices are only a guideline, please contact Flowers Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family, friends and other visitors welcome at any time and can come in for a drink or some lunch as if it was a loved one's own home - the home have no closed hours


  • Parking

  • Parking is possible both on site and in the public car park opposite in Wood Lane, Chippenham. Use SN15 3DQ


Flowers Manor Care Home Reviews (55)

Total of 55, showing 1-20
10

Flowers Manor Care Home has a Review Score of 10 (9.971) out of 10, based on 23 reviews in the last 2 years. Over all time Flowers Manor Care Home has 55 reviews.

Overall Experience

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Review from Anne L (Resident) assisted by family/friend published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am impressed with everything here.The care, the staff, the management, the facilities, the accommodation. All of my needs are being met and everybody is so friendly that I don't feel lonely. I don't have to worry abut anything.

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Review from Diana P (Daughter of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Flowers Manor were amazing at helping us arrange emergency respite care for Dad. The staff were lovely and it was so reassuring to know Dad was in a caring and safe environment. The rooms were immaculate with lovely communal areas

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Review from Jean G (Resident) assisted by family/friend published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Received excellent care and comfort during my 2-week respite stay. All the staff were excellent.

Reply from Esther Cambridge, General Manager - Flowers Manor at Flowers Manor Care Home

Thank you for your 5-star review we are so pleased you enjoyed your respite stay at Flowers Manor and we look forward to you coming to stay in the future. The Flowers team.


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Review from Ann P (Wife of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has just returned home following a two-week respite stay at Flowers Manor, what a lovely experience. I had been extremely apprehensive about leaving my husband since he had suffered a stroke followed by vascular dementia nearly three years ago. After doing a lot of research and sourcing many
care homes, Flowers Manor stood out as being perfect, how right we were, the care, compassion and friendliness we were given were amazing, plus the home and amenities reminded me of a 5-star cruise ship! Thank you, the manager and all your great team. Hopefully, you'll have us back.

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Review from D E (Friend of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and nothing is too much trouble. They are always cheerful with a kind word no matter how trying the residents are.

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Review from L S (Daughter of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into the home in May 2024 she needed respite care and felt so comfortable and secure she decided to stay permanently. The quality of the care and compassion from all the staff is exemplary. I would highly recommend it.

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Review from Y T (Daughter of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home. All the staff are caring and friendly. Excellent facilities and a wide variety of activities that cater for all residents.

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Review from Barbara S (Regular Volunteer) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Flowers Manor with my therapy dog, a Labrador called Crumble. We volunteer for a therapy dog charity and both Crumble and I had to be assessed by the charity before we could start visiting. The residents love seeing her and stroking and talking to her. She is a very gentle loving dog, I have
found the care home to be very friendly and very homely. The staff are extremely helpful and the residents I have met are lovely to talk to. The home is beautifully decorated and has a very comfortable feel.

Reply from Esther Cambridge, General Manager - Flowers Manor at Flowers Manor Care Home

Thank you for your lovely comments and we are delighted to have you and Crumble visit us at Flowers Manor. Crumble is fantastic with the residents and brings so much happiness to all. Thank you for choosing Flowers Manor and we look forward to making many special memories together. Best wishes Esther and The Flowers Team.


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Review from Ray M (Son of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were concerned that my mother would find it very difficult to adapt to leaving her home (where she had no care) and moving into a care home. Flowers Manor Care Home made her very welcome and the care she has received has been outstanding. The facilities are beautiful, very well maintained and are
spotlessly clean. What really makes the care home outstanding are the wonderful staff who have made my mother so welcome.

Reply from Esther Cambridge, General Manager - Flowers Manor at Flowers Manor Care Home

Thank you Ray for your positive and kind comments, I appreciate how difficult this timing has been for you and your family. I'm pleased to hear that the team and I were able to help make such a difficult time more manageable. We are delighted that Mum has chosen to come and live at Flowers Manor and it was fantastic celebrating Mum's recent special milestone birthday, the day was thoroughly enjoyed by all. Best wishes The Flowers Team.


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Review from Y H (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely care home, the accommodation is lovely, clean and very spacious with en suite facilities.
The food is 5-star, daily activities cover a broad spectrum enabling choices for the residents. The staff are extremely caring and are approachable. Our mum is very happy and settled at Flowers Manor.

Reply from Esther Cambridge, General Manager - Flowers Manor at Flowers Manor Care Home

Thank you for your kind comments and your positive feedback, I'm so pleased to hear that your Mum is happy and settled living at Flowers Manor. I will ensure that I share your 5-star rating with the kitchen team, they will be very pleased to hear your feedback. The kitchen manager and his team are very passionate about delivering an excellent food service to all, and it is great to see this complemented in your review. I will share your comments with the care and housekeeping team, all departments play such a vital part in making the home a wonderful place to live for all our residents. Best wishes The Flowers Team.


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Review from J A (Friend of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92-year-old friend is a resident at Flowers Manor. Though it was hard for her to leave her home, she has settled in really well. She is well cared for and has company. There are lots of things going on every day, so no time for the residents to get bored. She couldn't be in a better place. Thank
you to all the lovely staff for all you do.

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Review from T H (Son of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We reviewed several other care homes locally but this was the stand-out facility. My mother has been a resident for over six months and the excellent support she has been given proves we chose the right place.
Excellent!

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Review from Kim P (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Flowers Manor was my first choice of care home due to its locality, cleanliness, friendliness and caring attitude. Visitors are always made welcome and there are many activities of a varied nature to keep residents occupied. The home is always clean and warm and the food is healthy and varied. My mother
is well settled and happy in the home.

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Review from C W (Wife of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved into Flowers Manor Care Home over 13 months ago. Yes, it was time and my heart was broken. The Flowers united team have given me back the man I married. Nothing is ever too much trouble whether it is for my husband or myself. The team listen and take action if possible immediately,
not in weeks. The food is 5 star and provides at times what I would not cook at home for one very happy resident. The activities provide a variety of choices within the home, local community and celebrating special events. The residents mix well and always appear happy and smiling. One very friendly, caring, clean environment. Highly recommend.

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Review from Nicholas C (Son of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting many care homes for my mother, I am delighted that we chose Flowers Manor Care Home for her and so is she. At a very stressful time, you need the right support team as well as the right environment that is comfortable. One year on, the feeling is still the same with my mother, feeling
settled and at home. The food has been excellent and the home has also coped very well with the challenges that Covid imposed. Activities and companionship are also positives the Flowers Manor provides. I would happily recommend a visit for anyone reviewing options.

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Review from J B (Daughter of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

High level of professionalism in all that they do. Well-motivated staff - always attentive to each individual's needs. Facilities and surroundings are second to none. Many thanks.

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Review from Philip D (Son of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Flowers Manor Care Home is a relatively new care home (two years). It is very comfortable and light and airy. More importantly, the staff are very caring, willing and offer great care for the residents. They are also approachable and take on board your feedback. I would certainly recommend Flowers Manor
Care Home.

Reply from Esther Cambridge, General Manager - Flowers Manor at Flowers Manor Care Home

Thank you for your feedback, Phillip, and for choosing us to care for your loved one. We really do appreciate your comments and feedback and look forward to making more memories. Esther and the Flowers team.


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Review from Julie D (Daughter-in-law of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Flowers Manor Care Home is like a five-star hotel. From the furnishings in the communal areas to the residents' bedrooms. The staff are so friendly and accommodating and you are always met with a warm welcome. We have been visiting for over two years and feel part of the "Flowers Manor" family. We visit
every week and have coffee and cake with my father-in-law or book to have an evening meal with him. The evening meal is normally set out for us in the garden room which is lovely. The table is always laid with crisp white tablecloths and all the trimmings and the food and drinks are great. It does feel like a restaurant experience. There are many lovely areas for the residents to spend time within the home, such as a cinema room where they have daily films, a sky bar which is fully decked and a great view over Chippenham, as this is on the third floor. The manager is very welcoming and a great asset to the home as is her deputy, they are always on hand to help.

Reply from Esther Cambridge, General Manager - Flowers Manor at Flowers Manor Care Home

Thank you for your feedback, Julie, and we all look forward to seeing you each week at Flowers Manor.
You all are certainly part of the Flowers family and we look forward to enjoying many more occasions together and making memories together. Esther and the Flowers team.


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Review from John H (Cousin of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited Flowers Manor Care Home for the first time, my wife and I were amazed at how wonderful it is. From easy parking and a very friendly and efficient greeting to a beautifully set table in the conservatory for lunch with my cousin, it was a truly great experience. The food and drink were
great and it felt like we were in a very plush restaurant. My cousin’s room was beautifully laid out and we were really impressed by her weekly, bespoke gazette of family photographs and news. Although my cousin has moderate dementia, she is so well cared for. She had been well prepared for our visit. The atmosphere in Flowers Manor is truly home-like and there were none of the usual olfactory accompaniments of care homes.
I was an NHS GP for nearly forty years and my wife was a nurse and midwife. We have both been in many care homes both professionally and personally and, without a doubt, Flowers Manor is the best by far. I would have no hesitation in recommending this care home to others.

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Review from T M (Friend of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were greeted with open arms and warm smiles. We were served lunch in the beautiful garden room which was delicious and the food was served hot and promptly. Carers were very attentive and helped us find our way around the home. We were shown the spacious sitting rooms and cinema room where residents
were enjoying themselves. All in all a visit to remember and we are very happy our friend is here being well looked after. She is very content here. I would move in tomorrow. The manager is excellent and so professional and has a lovely sense of humour).

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Current Review Score: 10.0 (9.971)

Overview of Review Score

The Review Score of 10 (9.971) out of 10 for Flowers Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.971 for Flowers Manor Care Home is calculated as follows: ( (266 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 273 Ratings = 4.971

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Flowers Manor Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Esther

Esther Cambridge

Job Title: General Manager

Joined: 2021

Esther moved from Ireland when she was 18 years old and has been working in the care industry for the last 17 years. She started as a care assistant and progressed to General Manager. Esther has been a Registered Manager since the age of 28 and has managed many care homes providing residential and dementia care. "I'm very passionate about what I do and always try my best to deliver an excellent service to all who live and work with me"


Leah

Leah Trute

Job Title: Assistant General Manager

Joined: 2021

Leah Joined Elmfield Care in September 2021 working at Old Sarum Manor as Deputy Manager and soon after moving over to Flowers Manor as Assistant General Manager. Leah has worked in the care industry for over 20 years and has gained a wealth of experience and qualifications in the field. As well as working in residential care homes she has also worked in various NHS hospitals and other nursing facilities.


“I knew joining Elmfield was a good decision as the culture and principles of the company are great and focus entirely on the holistic care needs of the residents. The attention to detail of providing the right care and support is exceptional”


Frequently Asked Questions about Flowers Manor Care Home

What types of Care is Flowers Manor Care Home registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Flowers Manor Care Home provide?

Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Flowers Manor Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Flowers Manor Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Flowers Manor Care Home to the centre of Chippenham?

0.2 mile(s) as the crow flies, distance by road may be significantly further.