Flowers Manor Care Home

Wood Lane, Chippenham SN15 3DQ
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10 55 Reviews
  • Flowers Manor Care Home, Chippenham
Flowers Manor Care Home is Chippenham's newest care home, having opened in September 2021 and will provide the highest standards of residential and dementia care. The home, located in the centre of town in Wood Lane has a prominent position in Chippenham with views over both the town and the countryside.

The home is brand new and purpose-built for residential care and offers high standards of accommodation in large en-suite rooms, with all amenities, including a large smart TV, fridge, built in furniture, 3/4 size adjustable beds and some rooms with access to the landscaped gardens. In addition to the ensuite bathrooms, they have bathrooms with adjustable 'assisted' baths.

The home's location allows for the opportunity to walk into the centre of Chippenham or enjoy overlooking the town from the home's Sky Bar. Every floor has large balconies.

Life at Flowers Manor is carefully crafted around each individual resident to ensure they feel happy and fulfilled. Each resident receives a tailored care plan and activities are built to suit individual needs. The home becomes their home and the team positively encourages family participation and there are no restricted hours.

Amenities at Flowers Manor include a cinema, library, landscaped gardens, bar, garden room, hair and beauty salon and more.

Flowers Manor look after those in later life requiring residential or dementia care, both long term or for shorter respite stays.

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Care Provided by Flowers Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care

Good to Know

  • Person in charge
  • Esther Cambridge (General Manager)
  • Admission Criteria
    • Inclusive policy
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Flowers Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,500
    • Self-Funded Residential Dementia Care £1,495 – £1,550
    • RESPITE Self-Funded Residential Care £1,500 – £1,550
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,550

  • We operate an Inclusive approach where everything is included, from all care and hotel services to Hairdressing, chiropody, trips, family coming in for drinks or meals, to trips out.
  • (these prices are only a guideline, please contact Flowers Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family, friends and other visitors welcome at any time and can come in for a drink or some lunch as if it was a loved one's own home - the home have no closed hours


  • Parking

  • Parking is possible both on site and in the public car park opposite in Wood Lane, Chippenham. Use SN15 3DQ


Flowers Manor Care Home Reviews (55)

Total of 55, showing 21-40
10

Flowers Manor Care Home has a Review Score of 10 (9.971) out of 10, based on 23 reviews in the last 2 years. Over all time Flowers Manor Care Home has 55 reviews.

Overall Experience

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Review from D T (Respite Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-rate care provided me with the perfect environment and facilities to 'rehab' after undergoing a total hip replacement on 15th May 2023. The day-to-day competence and high standards in every department gave me from day one the encouragement and confidence to concentrate solely on dealing with all
the post-op therapies - and occasional complications. I walk out of here tomorrow using one stick - 18 days after surgery! Well done Flowers!

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Review from J C (Daughter of Resident) published on 29 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two months ago, my parents moved from Staffordshire to Flowers Manor Care Home to be closer to family. The support and care from management and staff to our family during the transition period and over the last eight weeks has been exemplary. We have all been welcomed into the Flowers family with open
arms; the dedicated management and staff are always smiling, uplifting and nothing is too much trouble.
Flowers Manor is an exceptional care home, my parents feel understood, safe and treasured. They are treated with kindness and dignity; their individual personalities and needs are embraced and they are encouraged to further their interests and hobbies in the numerous varied daily activities. Nothing is too much trouble for staff who work their magic every day to ensure my parents are happy, healthy and enjoying life. It is a pleasure to visit. Thank you Flowers!

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Review from F N (Daughter of Resident) published on 29 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Flowers Manor Care Home is a comfortable and happy environment with wonderfully caring staff.
Our mother’s stay was initially a trial, but after experiencing their support, companionship, fantastic activities and first class meals, it’s turned out to be the place she is now happiest.
The Flowers
team has been there for our family too, providing reassurance and peace of mind, and are always friendly and accommodating of our visits. Flowers Manor is a special place that we are so thankful for.

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Review from Donna G (Daughter-in-law of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Flowers are always so happy whenever I go in, both residents and staff. My Mother-in-Law summed up the ethos completely the other day when we visited ‘You don’t have to visit me so often, I’m happy and I feel safe here. The staff are all lovely, I have lots of friends, there is always something
to do and you can’t fault the food. As a family Flowers Manor has changed the quality of all our lives.
As a healthcare professional, I have never visited a home of the qualities and individuality that the home offers.

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Review from Margaret J (Niece of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time we walked into Flowers Manor Care Home, we were so impressed with the welcome we received, as we walked around, everywhere is so smart, clean and more like a high-standard hotel. Our auntie moved in after being on her own for so long, at first she found it hard to fit in and make
friends but slowly, with the dedicated carers and staff, she has made many friends and is taking part in most daily activities. She is now enjoying her life to the full and we are so pleased to see her so happy and feel it's all down to an excellent manager and the staff. Which we are very great full for.

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Review from Janet P (Niece of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Flowers Manor since August 2022. I am so happy that she now has a life full of friends and fun activities. Why struggle living on your own when you could be cared for in such a wonderful environment. The activities programme is five stars, she has her hair and nails done on a regular
basis, and my aunt says the food is excellent. The manager and all her staff are so caring. I would not hesitate to recommend Flowers Manor and its staff to anyone.

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Review from S M (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff. Go above and beyond to make the resident and their family feel welcome and comfortable. Sensitive to the needs and wishes of the resident. Always professional. Would highly recommend.

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Review from Sue B (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad finally became a resident last Spring after several respite visits. We lost Mum in February 2022 and Dad was very lonely even with a live-in carer. He loves the social side of being there and he enjoys the company of everybody, both residents and staff, and it is good for us to know that he is safe
and that there is 24-hour care at hand if needed. The food is very good and Dad really enjoys the activities, especially the singalongs. He has settled in well and calls his room his 'home'. There is no limit to the support that everyone provides at Flowers Manor.

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Review from Lynn E (Daughter of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has spent two weeks at Flowers and has been cared for with dignity and professionalism. All the staff have been very welcoming, from the receptionist to the manager, carers to cleaners and have learned quickly about Dad's needs - medical, physical and personal. I have been called promptly
if he has had a fall or if they needed to ask a question. Dad has praised the staff and said the food has been excellent. His room was always clean and tidy, and the lounge/dining room was "like a hotel" (Dad's words"). Personally, I would like to say a massive thank you - knowing he was safe, comfortable and well cared for was incredibly reassuring. After his stay, all his belongings were returned safely, and many of his clothes were washed. Thank you, Flowers Manor - I cannot recommend them highly enough.

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Review from Claire A (Next of Kin) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Flowers Manor Care Home on a number of occasions for respite care for my Father. The first time he stayed at Flowers Manor were extremely proactive when I was let down by another care home to organise his care in matters of days. His latest stay was in November, during his stay he was unwell
which meant he had to lengthen his stay they were extremely accommodating and caring. I would really recommend Flowers Manor to anybody looking for respite care.

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Review from Sharron A (Daughter of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all at Flowers Manor for a lovely afternoon/evening to celebrate my father's birthday. It was great to be with him and my mother (who is also a resident) on this day. The wonderful staff on duty really pulled out all the stops .. and we know how busy they are, so really appreciate the effort
they put in. The food was great, especially the cake, and setting out a table in the Garden Room was a lovely touch. It felt very special. It has been a very difficult few months for my father and we know there were times when he doubted he would ever get to be 85, but thanks to you he now feels safe and is beginning to settle into life in Flowers Manor. The fact that the staff take the time to get to know him and treat him as an individual not just as a 'resident' makes all the difference. We are so very grateful to all of you for this and for all that you do.

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Review from Andy P (Son of Resident) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in during August 2022; previously, she had tried several other care homes in the local area and Devon. Flowers Manor Care Home is head and shoulders above the rest. Fabulous care, great team of carers that are happy and very friendly, nothing is too much trouble. The chef and his team
provide an amazing choice of culinary delights, and Mum looks forward every day to choosing her meals off the menu. Daily activities twice a day provide lots of mental stimulation and interesting things to do, which Mum loves. I can't speak highly enough about the care experience Mum is enjoying at Flowers.

Reply from Charlotte Hearn, Front of House Manager at Flowers Manor Care Home

Thank you for your lovely review and we are so pleased that Mum has settled and is enjoying being here. We have a fantastic care team here and we will always do everything we can to make Mum's time here more enjoyable. It's lovely to see Mum enjoying our activities and also the 'culinary delights' and we will continue to make sure this happens.


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Review from David H (Son of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mym has thrived under the care and stimulation she has received when staying at Flowers Manor. The manager and staff have been hugely supportive of my family and have made all the arrangements so much easier. The home itself is so bright and cheerful. The staff are all very friendly and provide such
personal care. Can't fault them at all.

Reply from Esther Cambridge, General Manager - Flowers Manor at Flowers Manor Care Home

Thank you so much David for your lovely review, it is a pleasure to have Mum stay with us and we look forward to welcoming her each time she stays. We will continue to offer Mum the care and stimulation which allows her to thrive and enjoy her time with us at Flowers Manor.


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Review from V F (Daughter of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I visited mum at Flowers Manor Care Home in Chippenham. This was for a pop-up restaurant experience which mum won in a raffle. The entertainment staff went to a lot of trouble decorating the restaurant appropriately with decorations, napkins, hats, flowers etc. The food was very authenticated.
Much care given to attention to all the small details and very tasy.

Reply from Dennis Tahalele, Operations Director at Flowers Manor Care Home

Thank you for submitting such a positive review, we are pleased that you enjoyed our pop-up restaurant and that you have been able to share this nice experience as a family. Thank you again and do let us know if there is anything else we can do for you.


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Review from J P (Brother of Resident) published on 9 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been living in Flowers Manor since 27th July 2022. I have visited with my wife on several occasions, and on each occasion, the service has been excellent. My sister, although initially apprehensive, is happy and full of praise. Her room is comfortable and the facilities are excellent.
She has taken part in cooking, gardening, zumba and the cinema. The staff are friendly, caring and efficient. She is now receiving a personal gazette to which the family can contribute. She has made a number of friends.

Reply from Esther Cambridge, General Manager - Flowers Manor at Flowers Manor Care Home

Thank you so much for your lovely review of Flowers Manor. We love that your sister is joining in all the activities and we receive so much praise for the 'Personal Gazette' which means our residents can still be involved in their family's life with the touch of a button! We look forward to welcoming you back when you next visit your sister.


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Review from P T (Son of Resident) published on 4 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely atmosphere and relaxed environment. Visited mom and spent time chatting with mom's friends who all had smiles on their faces. Although mom is confused I have never seen her so content and happy. She feels safe and loved by everybody at Flowers. Thank you for taking care of my mom.

Reply from Esther Cambridge, General Manager - Flowers Manor at Flowers Manor Care Home

Thank you so much for your review, hearing that mum feels safe, and loved by everyone and is so content and happy means that we are doing it right. It is lovely to see you interacting with mum's friends and I know that they also enjoy your chats. Keep those visits coming as I know it put smiles on everyone's faces. Please let me know if there is anything else we can do and thank you for your lovely review.


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Review from Alison F (Daughter of Resident) published on 3 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father says "Flowers Manor Care Home is not like home, the food is better". Not only is the food good, the staff are lovely and professional and the facilities are great. He is so well cared for - I can go away knowing he is safe.

Reply from Esther Cambridge, General Manager - Flowers Manor at Flowers Manor Care Home

Thank you so much for your lovely review. We love having dad to stay with us, knowing how much he enjoys his Full English Breakfast as well as the rest of the food we offer! We are pleased that you are able to enjoy your time away knowing that dad is safe and we continue this during all his stays with us at Flowers.


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Review from Jude T (Daughter-in-law of Resident) published on 3 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you walk in, to the moment you leave all you see are happy, content residents, welcoming staff and a real sense of home. All the residents are happy and this is so lovely to see.
I could not ask for more regarding mum's care. She is now so happy and settled with her new friends.

Reply from Esther Cambridge, General Manager - Flowers Manor at Flowers Manor Care Home

Thank you so much for your positive review. It is lovely to see how well mum has settled and the friendships she has made. It’s a pleasure for us to have mum, you and your family in our home and we look forward to making sure mum is as happy as possible.


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Review from C S (Daughter of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Flowers Manor all seem lovely and my mother is very pleased with them too and says how nice they all seem. Overall my mother seems settled and well cared for. It’s hard to know what happens when we’re not visiting but there seems to be plenty happening there.

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Review from H G (Daughter of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Flowers Manor Care Home has been very good. The staff are easy to contact if I have any concerns and have been very supportive to both my mother (who is a resident) and me. The staff are friendly and caring. The home provides a lovely environment and the atmosphere is welcoming. A
recent family-inclusive summer garden party was a bonus, as are the pop-up restaurant family events.

Reply from Esther Cambridge, General Manager - Flowers Manor at Flowers Manor Care Home

Thank you so much for taking the time to write a lovely review. We are so pleased you have enjoyed the summer garden party - this was a bit of a success and the pop-up restaurants mean you get to have quality family time together. We will continue being supportive to both you and mum and ensure the environment and atmosphere is always welcoming. Please let me know if there is anything else we can do and we look forward to continuing to offer family events for you and mum.


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Current Review Score: 10.0 (9.971)

Overview of Review Score

The Review Score of 10 (9.971) out of 10 for Flowers Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.971 for Flowers Manor Care Home is calculated as follows: ( (266 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 273 Ratings = 4.971

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Flowers Manor Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Esther

Esther Cambridge

Job Title: General Manager

Joined: 2021

Esther moved from Ireland when she was 18 years old and has been working in the care industry for the last 17 years. She started as a care assistant and progressed to General Manager. Esther has been a Registered Manager since the age of 28 and has managed many care homes providing residential and dementia care. "I'm very passionate about what I do and always try my best to deliver an excellent service to all who live and work with me"


Leah

Leah Trute

Job Title: Assistant General Manager

Joined: 2021

Leah Joined Elmfield Care in September 2021 working at Old Sarum Manor as Deputy Manager and soon after moving over to Flowers Manor as Assistant General Manager. Leah has worked in the care industry for over 20 years and has gained a wealth of experience and qualifications in the field. As well as working in residential care homes she has also worked in various NHS hospitals and other nursing facilities.


“I knew joining Elmfield was a good decision as the culture and principles of the company are great and focus entirely on the holistic care needs of the residents. The attention to detail of providing the right care and support is exceptional”