Flowers Manor Care Home

Wood Lane, Chippenham SN15 3DQ
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10 55 Reviews
  • Flowers Manor Care Home, Chippenham
Flowers Manor Care Home is Chippenham's newest care home, having opened in September 2021 and will provide the highest standards of residential and dementia care. The home, located in the centre of town in Wood Lane has a prominent position in Chippenham with views over both the town and the countryside.

The home is brand new and purpose-built for residential care and offers high standards of accommodation in large en-suite rooms, with all amenities, including a large smart TV, fridge, built in furniture, 3/4 size adjustable beds and some rooms with access to the landscaped gardens. In addition to the ensuite bathrooms, they have bathrooms with adjustable 'assisted' baths.

The home's location allows for the opportunity to walk into the centre of Chippenham or enjoy overlooking the town from the home's Sky Bar. Every floor has large balconies.

Life at Flowers Manor is carefully crafted around each individual resident to ensure they feel happy and fulfilled. Each resident receives a tailored care plan and activities are built to suit individual needs. The home becomes their home and the team positively encourages family participation and there are no restricted hours.

Amenities at Flowers Manor include a cinema, library, landscaped gardens, bar, garden room, hair and beauty salon and more.

Flowers Manor look after those in later life requiring residential or dementia care, both long term or for shorter respite stays.

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Care Provided by Flowers Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care

Good to Know

  • Person in charge
  • Esther Cambridge (General Manager)
  • Admission Criteria
    • Inclusive policy
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Flowers Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,500
    • Self-Funded Residential Dementia Care £1,495 – £1,550
    • RESPITE Self-Funded Residential Care £1,500 – £1,550
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,550

  • We operate an Inclusive approach where everything is included, from all care and hotel services to Hairdressing, chiropody, trips, family coming in for drinks or meals, to trips out.
  • (these prices are only a guideline, please contact Flowers Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family, friends and other visitors welcome at any time and can come in for a drink or some lunch as if it was a loved one's own home - the home have no closed hours


  • Parking

  • Parking is possible both on site and in the public car park opposite in Wood Lane, Chippenham. Use SN15 3DQ


Flowers Manor Care Home Reviews (55)

Total of 55, showing 41-55
10

Flowers Manor Care Home has a Review Score of 10 (9.971) out of 10, based on 23 reviews in the last 2 years. Over all time Flowers Manor Care Home has 55 reviews.

Overall Experience

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Review from Simon H (Son of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the Flowers Manor Care Home. The standard of care, the cleanliness, the attention to fine detail, the amenities, the focus on health, well-being and good old fun, the sensitivity, understanding and compassion are without compare. Flowers Manor is the standard to which
every care home should aspire. And, like everything in life, it all comes down to the people. From the management to every individual member of staff, it is impossible to mistake the dedication they have to their job and the care and love they have for those in their charge. I cannot imagine how my loved one could have better, more genuine and considerate care.

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Review from Max W (Resident) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first experience of a respite holiday in a care home. It exceeded all of my expectations. It was a friendly, caring, relaxed atmosphere. The management and staff were incredible in all aspects. The facilities were spotless and the food was second to none.

Reply from Esther Cambridge, General Manager - Flowers Manor at Flowers Manor Care Home

Thank you so much for your lovely review and I am pleased we exceeded all your expectations. We enjoyed having you stay with us and we are very happy to know that you will be back soon with us.


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Review from Anita R (Wife of Resident) published on 23 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed for 2 weeks respite at Flowers Manor. Everything went very well. All the staff are wonderful, helpful and professional. He seemed very happy there and I would love him to go there again in the future. I only have positive things to say about the home.

Reply from Dennis Tahalele, Operations Director at Flowers Manor Care Home

Thank you so much for your positive review of Flowers Manor Care Home. We are looking forward to caring for your husband in the future. Please do let us know if there is anything we can do better.


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Review from C D (Grandson of Resident) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is newly built, warm, clean and well run. We've found the staff very understanding, tolerant and always friendly. The manager is excellent and the home is building momentum and warmth as it begins to fill up. I'm glad our relative is so well cared for, and feel very reassured by the care.

Reply from Dennis Tahalele, Operations Director at Flowers Manor Care Home

Thank you for taking the time to provide us with such a positive review, which has been shared with our staff. Please do let us know if there is anything we can do better.


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Review from I W (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received since morning at Flowers Manor has been wonderful. All the staff have been wonderful. All the staff have been very professional, friendly and kind, both with her and the daily. It is lovely that they post activities on Facebook so that family members who live abroad can
see what grandma is up to.

Reply from Dennis Tahalele, Operations Director at Flowers Manor Care Home

Thank you for taking the time to provide us with such a positive review. We are pleased to hear that you have taken note of our Facebook page. We like to share what has been happening at the home, which must be invaluable to a family member living abroad. Please do let us know if there is anything we can do better.


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Review from Kayleigh J (Granddaughter of Resident) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan moved in back in October 21 from another care home, nan was made to feel so welcome as were we as a family. Nan loved living at Flowers Manor Care Home and was so happy, the staff are all amazing, nan loved all the activities it was lovely to see updates on the Facebook group of things the residents
were getting up to. When nan became end of life the home were amazing with her and us as a family making sure we could spend her final days with her as much as possible and allowing me to stay the night, I will always be grateful for everything they did for her. The home is beautiful with everything you could want and wish for, it really is a 5-star home with 5-star care. They treated nan like family, what more can you ask for! The food was 5-star as well, having eaten with nan, I would always recommend Flowers Manor to anyone that needed residential care or dementia care.

Reply from Esther Cambridge, General Manager - Flowers Manor at Flowers Manor Care Home

Firstly, it has been a pleasure having Nan here with us and she is sorely missed by the Flowers Manor family. We were delighted to have nan stay with us, and also to have been able to support you and your family as Nan approached the end of her life. You and your family are always welcome here and thank you for sharing such positive feedback at such a hard time. Lots of love, Esther and the Flowers team.


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Review from Alan S (Son of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Flowers Manor Care Home had very good reviews when we were looking to find a home, those reviews were spot on. Mum was very confused, after being in and out of hospitals and Covid restrictions. The staff were very patient and caring and now she is settled and is very happy and accepts where she is.
The staff are very good, smiling carers who are ready to talk and discuss mum. At the desk, Covid precautions are carried out professionally and you are greeted with a great smile. The manager Is very open, helpful and approachable. We are so very glad that mum was accepted.

Reply from Esther Cambridge, General Manager - Flowers Manor at Flowers Manor Care Home

Thank you, Alan for taking the time and sharing your experience at Flowers Manor. It is lovely to have Mum and that she has settled so well in her new home. We hope you all enjoyed her recent birthday celebrations and we look forward to celebrating more milestones with you and Mum, love from the Flowers Team.


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Review from Alison D (Daughter of Resident) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was the third resident in the Flowers Manor Care Home last September and settled in far better than we were expecting due to the wonderful caring staff at the home. It really is a lovely place with lots of activities and social events for the residents to keep them occupied. It doesn't feel
like an old people's home at all and with my mother's early dementia it has offered us peace of mind that she is in such a lovely place and is so well looked after. The manager of the home could not be more helpful and always available to discuss my mother's needs. I really feel the staff take huge pride in the fantastic job they do and am delighted we found the home last year.

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Review from T C (Husband of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and the food is very good. Very clean and well planned.

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Review from L H (Daughter of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home - nothing is too much trouble! The staff are great - friendly and helpful and the facilities are first class. Excellent daily activities - all residents are encouraged to take part. Food is amazing too! Mum has settled really well - she is content and happy, feels safe and loves
having other people around her all the time. Thank you Flowers Manor - I would thoroughly recommend you!

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Review from Kathryn M (Daughter of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are very pleased that mum has settled in so well at Flowers Manor Care Home. It was a move prompted by a series of falls and then a stay in hospital.


It wasn’t easy looking at care homes for the respite care mum needed during Covid, but the manager and staff at Flowers Manor have

enabled us to see everything and pick the room of our choice for mum.


Respite has turned into residency because mum is so happy at Flowers Manor and that makes us happy too. I feel that we are building very positive relations with the staff alongside mum. If you take on a resident you also take on their family!


The staff ensure that healthcare and liaison with doctors and community nurses are paramount, no little things are ignored or belittled.


Mums appetite has returned and she looks forward to her meals which are very good and well tailored to the elderly. Her likes and dislikes are well catered for.


The rooms are well appointed and we look forward to seeing the newly planted garden develop.


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Review from Mavis W (Resident) assisted by family/friend published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was was worried about having to stay in a care home but would never worry again because everyone was lovely and it felt like I was staying in a hotel. I will be back if/when I need respite or permanent care.

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Review from Nicola M (Daughter of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Flowers Manor Care Home on 9/11/2021. The manageress has been absolutely amazing, so helpful. Nothing too much trouble. Wonderful, helping my dad as well, so caring. All the care staff under the manageress are brilliant as well. Nothing too much trouble. I would defiantly recommend
this care home to others in the same position as our family.

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Review from Mary B (Wife of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Flowers Manor is undoubtedly the finest care home that we have had the privilege to use for respite care. The management, staff and carers are all extremely professional, friendly and kind. Residents have delightful accommodation, and communal rooms are very user-friendly. Food is well-prepared and
presented. All in all, a lovely home from home.

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Review from Lois I (Daughter of Resident) published on 5 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother moved into Flowers Manor a couple of months ago and I am delighted with her care. From day one, the management and staff have been excellent and given my mother the best care. She has improved mentally and physically in just two months of residency and is in fact better than she has been in
a long time and all due to the fantastic care and attention she has received. She is very happy at Flowers and calls it her new home which is wonderful. I must also thank them all for their support to me and the family at a difficult time for us all. They took a lot of the stress away and continue to do so every day while caring for my mother. The home is a new build with the best facilities and so different from any of the other care homes I checked before choosing Flowers. It was the best decision I have made choosing Flowers and I know that mum is getting the best care and happy.

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Current Review Score: 10.0 (9.971)

Overview of Review Score

The Review Score of 10 (9.971) out of 10 for Flowers Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.971 for Flowers Manor Care Home is calculated as follows: ( (266 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 273 Ratings = 4.971

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Flowers Manor Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (2)

Esther

Esther Cambridge

Job Title: General Manager

Joined: 2021

Esther moved from Ireland when she was 18 years old and has been working in the care industry for the last 17 years. She started as a care assistant and progressed to General Manager. Esther has been a Registered Manager since the age of 28 and has managed many care homes providing residential and dementia care. "I'm very passionate about what I do and always try my best to deliver an excellent service to all who live and work with me"


Leah

Leah Trute

Job Title: Assistant General Manager

Joined: 2021

Leah Joined Elmfield Care in September 2021 working at Old Sarum Manor as Deputy Manager and soon after moving over to Flowers Manor as Assistant General Manager. Leah has worked in the care industry for over 20 years and has gained a wealth of experience and qualifications in the field. As well as working in residential care homes she has also worked in various NHS hospitals and other nursing facilities.


“I knew joining Elmfield was a good decision as the culture and principles of the company are great and focus entirely on the holistic care needs of the residents. The attention to detail of providing the right care and support is exceptional”