Canterbury House

Tettenhall Way, Faversham ME13 8YQ
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9.8 39 Reviews
  • Canterbury House, Faversham
Canterbury House is a purpose-built care home providing residential and residential dementia care for up to 66 older people. They are welcoming new residents for permanent care and shorter stays.

The facilities at the home include a hair and beauty salon, coffee shop area, quiet lounges and much more. Each bedroom suite has an en suite wet room to support privacy and dignity.

The team get to know residents' interests from the first instance and the Lifestyle Team support residents to live life as they wish. All colleagues are given regular training to ensure they deliver person-centred care. Meals are cooked freshly on site and residents are included in planning menus.

Canterbury House is operated by Anchor. Anchor is England's largest not-for-profit provider of housing and care to older people, with more than 60 years of experience.

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Care Provided by Canterbury House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care

Good to Know

  • Person in charge
  • Rachel Dadwa-As (Manager)
  • Admission Criteria
    • Please contact Canterbury House directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Last Refurbishment: 2021

Funding & Fees Guide for Canterbury House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,491
    • Self-Funded Residential Dementia Care from £1,491
    • RESPITE Self-Funded Residential Care from £1,491
    • RESPITE Self-Funded Residential Dementia Care from £1,491

  • Inclusive Fee includes all care and facilities plus extra services such as hairdressing, chiropody and transport. Please contact Canterbury House directly for more information regarding our fees and any other questions regarding our care.
  • (these prices are only a guideline, please contact Canterbury House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Canterbury House.


  • Parking

  • Onsite parking including disabled parking provision.


Canterbury House Reviews (39)

Total of 39, showing 1-20
9.8

Canterbury House has a Review Score of 9.8 (9.793) out of 10, based on 22 reviews in the last 2 years. Over all time Canterbury House has 39 reviews.

Overall Experience

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  • 7
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Date Published

39
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17

Review from C F (Son of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97 year old mother to Canterbury House six months ago, initially on respite after a hospital visit. Despite being incredibly anxious initially mother has settled well and is very proud of her room. She partakes of many of the activities arrange and particularly enjoys games and knit and natter group.
She enjoys the food and eats well. Mum recently told me that she finds all the care staff are good to her and treat her well. As a family, we are pleased with the way mum has settled in and is flourishing.

Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate our home as excellent in all areas. Thank you for your kind comments, which I'll circulate to my team. We're really pleased to care for your Mother, that she has settled in at Canterbury House and that your Mother is enjoying an improved quality of life.


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Review from Melanie J (Daughter of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Canterbury House last year and this was her first Christmas here. I live abroad and was unable to get home but was delighted to say she had a wonderful time. There were many activities laid on and Mum was never on her own and felt part of a big family. The home always makes a fuss
of the residents when it is their birthdays, with gift and cake and as Mum's Birthday is in December, she had a double happy time. Thank you to everyone for their wonderful care.

Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate our overall experience as excellent. We appreciate your lovely feedback, which I will pass on to my team. We enjoy celebrating special occasions with our residents and their loved ones and aim to arrange activities to suit everyone.


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Review from Heather T (Daughter-in-law of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff as usual were exemplary. The home was clean and inviting. I received a very warm welcome plus the offer of a drink almost immediately.
All the residents looks happy and well care for and the atmosphere in the home was calm and inviting.

Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate our staff as excellent. Thank you for your kind comments, which I will pass on to my team. We're pleased that you feel welcome at Canterbury House, where we aim to make this our residents home.


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Review from J T (Wife of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Family and friends are impressed with the home and facilities. The staff are consistently welcoming, helpful, polite, friendly and genuinely caring. The staff know your name and it feels homely and relaxed.

Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate all areas of our home as excellent. Your feedback is really appreciated, and I'll pass this on to my team. We're pleased that your husband feels at home at Canterbury House and you are pleased with our colleagues and our home.


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Review from Fiona W (Daughter of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a good care home however there are issues with staff shortages affecting the wait for personal care and the lack of a full time chef. Mum doesn't particularly like the food however I do understand that most residents prefer traditional meals.
The carers are wonderful. However relatively well
residents, like my mother, are often pushed to be bottom of the list for showers and washes as staff are very busy.
Mum loves all the staff and spends most of her time with them in preference to the other residents.

Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate our staff as excellent. Our residents' care and safety are our priority. We use a dependency tool to ensure that there are enough colleagues on each shift to meet the care needs of our residents. At our recent relatives' meeting, recent changes to our catering team were discussed. We aim to create menus with our residents' input and always provide alternative options if meals are not to our residents' tastes and preferences. We also aim to support our residents with personal care as they wish and in a timely manner. Please feel free to contact me regarding all aspects of care at Canterbury House, my door is always open.


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Review from Jane C (Daughter of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have to say that Canterbury House feels like my mum's home now. I never worry about her after I have left. I cannot comment on the food but I know there have been problems with chefs. I think the menu needs to be basic food that older people like even if it doesn't sound fancy - casserole, roasts,
nice homemade pies, and bread and butter pudding, apple crumble but made with good quality ingredients so that they have flavour and nutrition. Also I would like more bingo and quizzes, there is a lot of craft which my mum has never done. Also it would be nice if each say Wednesday a different person had a nice soak in the bath which is something they could look forward to. My mum is very particular and I think they are very patient with her. The lounge carpet could be cleaned more regularly perhaps overnight when they have left to go to bed. The air conditioning was rarely on during the summer and I had to buy a fan for my mum.

Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate our care/support as very good. We discussed recent changes to our catering team at our recent relatives' meeting. We aim to create menus with our residents' input and always provide alternative options if meals are not to our residents' tastes and preference. Residents also help shape our daily, weekly and monthly events and activities. Our team do however respect our residents' wishes if they do not wish to participate and aim to spend one to one time when possible. The carpets are scheduled to be cleaned in the next few days and we have a daily cleaning programme throughout Canterbury House. Electric fans were provided in each residents' room throughout the summer if these were requested. I'm always happy to discuss all aspects of Canterbury House at a mutually convenient time.


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Review from Andrew W (Son of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Canterbury House Care Home for 10 months now, and after her getting adjusted to being looked after, which was difficult as she'd been self sufficient before going in there, the care, support, facilities and the staff are excellent and go the extra mile for supporting mum. Can't recommend
this home enough.

Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for taking the time to review Canterbury House and we are pleased that you rate all areas of our care home as excellent. We really appreciate your kind words, and I will make sure that my team is aware of this feedback. We understand that the journey into care is not always easier so we provide tailored care to each of our residents and we are also here to support loved ones as needed.


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Review from P J (Wife of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband had 2 weeks respite care at Canterbury House. I felt very confident in the staff's ability to look after him and manage his care, the assessment was very thorough. The environment was very clean and food was good. There were plenty of activities, but it always felt like a calm environment
when I visited. Overall, I have been very happy that my husband has had a good experience for his first time in a residential care setting. Thank you!

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

We are delighted to hear that your experience of Canterbury House has been a good one. My team are so passionate and committed to providing the very best of every aspect of care. I appreciate you sharing your feedback with us.


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Review from John P (Husband of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a worry organising respite breaks for my wife and the worry about the care she would receive. No problems here, a wonderful, bright and happy environment, caring, professional staff. She couldn't be in better hands. A big thank you to everyone involved.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for your wonderful feedback, I shall pass your thanks on to the team. Happy New Year.


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Review from Roger L (Son of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly I have lost both my parents now this year, my Father in May and my Mother more recently in November.
I must write to thank all the staff and management at the Canterbury House Care Home for all the love, affection, care and attention that they always gave to my Mum and Dad since they were residents
in October 2021 right up to the time they passed away.
Nothing was ever too much trouble for the staff, they were always very professional and so helpful especially when my Mother was receiving her dementia end-of-life care towards the end.
I congratulate all the 'team' and really appreciate all that they did for my parents during their stay.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for your very kind words. It was a pleasure to care for your parents, and it is so thoughtful of you to send us this review.


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Review from M W (Wife of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this home and staff to be kind, respectful and caring, not only to residents but to visitors also.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for your kind words, we are delighted to hear that you rate our team so highly.


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Review from Linda H (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in Canterbury House for respite care with a view to permanent residency in due course.
So far, I am thrilled with the level of care, understanding and attention from the staff. Canterbury House is exceptionally clean with beautifully designed rooms and common areas. Mother has settled
in well, just after six days asking, a longer stay is possible. I am encouraging her to join in with activities that are varied and well thought out. Everything is delightful!

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for taking the time to share your feedback. We are delighted to hear that you are happy with the care provided at Canterbury House.


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Review from Pamela D (Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I arrived, which was 8 days ago, I seem to fit in instantly. From that moment, I felt most welcome. Since then, my care was faultess. Nothing seems to be any trouble at all to the staff. I am well informed of any activities that are going on. I felt like I was part of the family straightaway.
In fact, I am here for 2 weeks and enjoying it so much so far that I have already asked my daughter if I could stay another week, which has been agreed.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for your very kind words, we are absolutely delighted that you have extended your stay, and equally delighted that you feel so at home here.


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Review from Doug A (Son of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the song popularised by Frank Sinatra 'New York, New York'.
So good they named it twice - Canterbury House. Canterbury House.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Fabulous song, a fabulous review. Thank you so much for bringing a smile to our faces with your witty and complimentary review.


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Review from M D (Sister of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The premises is always clean and tidy. All the staff are welcoming and helpful. Those I know well greet me by name. Any issue raised is dealt with promptly and efficiently. The office staff are very helpful with recommendations and suggestions e.g. recently a mobile dentist. Residents are cared for
with thoughtfulness.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for taking the time to review Canterbury House and for your kind words, I am delighted to know that you are impressed with our service and that you value the care provided by my team.


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Review from T C (Daughter of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a happy and positive environment. Dad is so settled as a resident. There is so much for the people staying at Canterbury House to do. Wonderful black tie evening, singing and dancing this month. The food is amazing. The rooms are beautiful and the staff are so caring. We feel Dad is cared for in
the way he needs to meet all his needs.

Reply from Rachel Dadwa-As, Manager at Canterbury House

Thank you for your lovely review of Canterbury House. We are very pleased that Dad enjoys living at Canterbury House and we are proud of the care and activities that we provide. I will ensure that your kind feedback is passed on to our team.


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Review from Karen M (Daughter of Resident) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff and care home. My 97-year-old mum has been living at Canterbury House Care Home for ten months and the care she has received has been really great. She can be a difficult lady and is very feisty but the staff all love her. She was quite ill when she went to live at Canterbury House but
she looks great now. The staff are always happy and cheerful and it makes a bright and relaxed environment. They do whatever they can to make her happy and 99% of the time...it works, an achievement in itself. The facilities there are excellent, compared to other care homes in the area. The management at the home are lovely, although I can't mention names, they know who they are! Thank you everybody at Canterbury House, Faversham.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you for your review, we really appreciate your kind words and are so glad your mum has settled so well with us.


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Review from Bronwyn C (Stepdaughter of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my fourth visit to Canterbury House Care Home. Each time I've been impressed by the welcoming environment, caring staff and very clean. My stepmother is very happy here and makes full use of the afternoon activities.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you for your review, we are so glad you love our home.


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Review from Terence C (Friend of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful and friendly. Activities are really good.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you for your review, we are so glad you love our home.


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Review from B G (Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a short stay, I decided that after such care I could not go home and struggle alone and so decided to be permanent. I am impressed by all aspects - care, cleanliness, food etc.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you for your review, we really value your kind words.


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Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Canterbury House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for Canterbury House is calculated as follows: ( (219 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 261 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Canterbury House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Canterbury House directly for more information.


Awards / Recognitions (2)

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Meet the Team (3)

Rachel

Rachel Dadwa-as

Job Title: Home Manager

Joined: 2022

I moved to the United Kingdom in 2008 and immediately began my career in the healthcare sector. I have a very good foundation as I started my career as a carer and worked my way up to my current position. I am a nurse by profession from my point of origin (Philippines) which has equipped me further to provide effective care, promoting our residents' general welfare.


I always believe in the golden rule by Confucius “Do to others as you would want done to you” believing to be always kind and share it. I have a passion for caring for people, and helping them by making a positive difference in their lives. I am a versatile individual who passionately enjoys a challenge both at a professional and social level. Working as a care home manager, I have experienced many challenges however by building effective working relationships both within the team and external professional teams we can continue to learn and grow and offer the very best care to our residents.


My immediate goal is to continue to work within this competitive company, and to offer an outstanding level of care and support to my residents and team.


Lacey

Lacey Waddington

Job Title: Deputy Manager

Joined: 2022

Lacey Joined Canterbury House as a Care manager in April 2022.


Lacey has 14 years experience of working in the hospital & healthcare industry. Lacey started working in a care home at the age of 16 as a catering assistant and found her passion for care. During her time in care, she has completed level 5 in health and social and is currently completing a level 7 senior management programme.


Lacey’s passion is to provide the best service in a person-centred way for all residents and to support them to continue to lead a fulfilled and enriched life.


Lacey supports by leading and developing the home team, as well as giving and enabling opportunities for the residents to create meaningful moments.


In her spare time, Lacey enjoys spending time with her family. Lacey told us “I have three daughters and a husband who keep me very busy with various activities and many trips out.”


Declan

Declan King

Job Title: Administrator

Joined: 2021

Declan joined Halcyon in May 2021 as Front of House Manager.


Declan has over 10 years’ experience working within the health sector in one of London's prestigious private hospitals and a large care home provider as a senior administrator. Providing support with the Homes teams, residents along with the daily operations, finance and HR.


During this period, he worked part-time to enable him to complete his university degree in Animal Behaviour and Welfare. He also spent time in Africa working with a conservation team.


Declan always brings a cool calm and collected approach to his role has a great sense of humour and is usually chuckling away at something. He brings a uniqueness to the home. He has an encyclopedia mind of knowledge for animal facts which residents and staff adore.


When Declan is not working, he runs and socialises with friends, family and his dogs.


Frequently Asked Questions about Canterbury House

What types of Care is Canterbury House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Canterbury House provide?

Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Canterbury House have?

There are 66 Single Rooms.

What are the Facilities & Services at Canterbury House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Canterbury House to the centre of Faversham?

0.8 mile(s) as the crow flies, distance by road may be significantly further.