Canterbury House

Tettenhall Way, Faversham ME13 8YQ
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9.8 39 Reviews
  • Canterbury House, Faversham
Canterbury House is a purpose-built care home providing residential and residential dementia care for up to 66 older people. They are welcoming new residents for permanent care and shorter stays.

The facilities at the home include a hair and beauty salon, coffee shop area, quiet lounges and much more. Each bedroom suite has an en suite wet room to support privacy and dignity.

The team get to know residents' interests from the first instance and the Lifestyle Team support residents to live life as they wish. All colleagues are given regular training to ensure they deliver person-centred care. Meals are cooked freshly on site and residents are included in planning menus.

Canterbury House is operated by Anchor. Anchor is England's largest not-for-profit provider of housing and care to older people, with more than 60 years of experience.

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Care Provided by Canterbury House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care

Good to Know

  • Person in charge
  • Rachel Dadwa-As (Manager)
  • Admission Criteria
    • Please contact Canterbury House directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Last Refurbishment: 2021

Funding & Fees Guide for Canterbury House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,491
    • Self-Funded Residential Dementia Care from £1,491
    • RESPITE Self-Funded Residential Care from £1,491
    • RESPITE Self-Funded Residential Dementia Care from £1,491

  • Inclusive Fee includes all care and facilities plus extra services such as hairdressing, chiropody and transport. Please contact Canterbury House directly for more information regarding our fees and any other questions regarding our care.
  • (these prices are only a guideline, please contact Canterbury House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Canterbury House.


  • Parking

  • Onsite parking including disabled parking provision.


Canterbury House Reviews (39)

Total of 39, showing 21-39
9.8

Canterbury House has a Review Score of 9.8 (9.793) out of 10, based on 22 reviews in the last 2 years. Over all time Canterbury House has 39 reviews.

Overall Experience

  • 32
  • 7
  • 0
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  • 0

Date Published

39
7
8
22
17

Review from Kim C (Friend of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been to visit friends and found they are so happy and being treated so well. The staff are excellent at their job, so clean and caring. Food looks amazing every time I have visited, nothing is too much trouble. I would recommend it as a lovely care home.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you for your review, we appreciate your kind words. We are so glad you love our care home.


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Review from S T (Daughter of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the care home to be full of staff that really do care about their residents. It has taken a month for both Mum and carers to get used to each other but now they have a laugh and a joke together when they are feeding her.
My one fault with them is that the residents in their rooms aren't
always included in activities.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you for your kind words. I am sorry to hear of your experiences with the activities, I will contact you directly to discuss your concerns. Mum has settled in so well and gets on well with everyone, it is lovely having her here with us.


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Review from Sammi F (Granddaughter of Resident) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Surprised at how nice the place is. Nan seems happy. Staff all seem nice.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you for taking the time to review our home, we appreciate your kind feedback.


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Review from M C (Granddaughter of Resident) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was surprised when I came in. It is beautifully decorated. Staff seem very pleasant. My nan seems happy, she likes her room and says it is very clean, it is very warm and homely. My nan states she is much happier than she thought she would be.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you for your kind words, we are delighted to know that Nan is happy here with us.


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Review from Elaine W (Daughter of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself, brother and our partners had the pleasure of enjoying a lovely lunch with our dad today as it’s his birthday tomorrow.
The food was very enjoyable and the care staff could not do enough to make our lunch special. The table had balloons and a birthday banner.
The cook made a lovely birthday
cake too.
Thank you all so much.
Our dad is so very well looked after in the home. We could not ask for better. I would highly recommend the home if anyone is looking.

Reply from Rachel Dadwa-as, Home Manager at Canterbury House

Thank you so much for such a lovely review. Birthdays are very special and we were so happy that we were able to celebrate with you and your dad.


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Review from I C (Son of Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the care from your staff.

Reply from Ian D Chandler, Home Manager at Canterbury House

Thank you for taking the time to review Canterbury House, we are delighted to hear that you are impressed by what we do.


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Review from S C (Daughter-in-law of Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot put into words the relief we felt to find my mother-in-law in such a clean, well-organised and happy care home. Most importantly, the level of genuine concern for her levels of comfort and happiness shown by the carers was quite exceptional - second to none! We live abroad and can now relax
knowing that she is being looked after so well.

Reply from Ian D Chandler, Home Manager at Canterbury House

Thank you for leaving this review. Choosing a care home is a big decision especially when you are living so far away. I am delighted to know that you are happy with the service that we provide and that you can relax, knowing that your mother-in-law is in safe hands.


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Review from Christine R (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home which is light and spacious. Tastefully decorated with lots of different seating areas. Attention to detail is amazing and a great deal of thought has been given to every aspect of the home; from the table linen in the dining room, wide corridors, the interesting objet d’art and
pictures on the wall to the delightful tea-room. It even has a resident’s cinema and there are lots of activities.
The staff are incredible - so caring, good-humoured and attentive and nothing is too much trouble. It’s obvious that the care and well-being of the residents is paramount and visitors are given a warm welcome. This care home in my opinion is a five-star establishment! My mum has settled in well as a result of the truly amazing staff and terrific environment. I would have no hesitation in recommending Canterbury House Care Home and its exceptional team to anyone.

Reply from Ian D Chandler, Home Manager at Canterbury House

Thank you so much for this wonderful feedback, I am very proud of the team here and the extraordinary lengths that they go to to ensure that everyone is happy and well cared for. I will share these comments with them, I know this will make them smile.


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Review from S F (Respite Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This purpose-built facility ticks all the boxes. Unfortunately due to Covid some of the activities had to be cancelled.

Reply from Ian D Chandler, Home Manager at Canterbury House

Thank you so much for your feedback. Unfortunately, Covid has caused issues for care homes across the country and it is sad when planned events cannot go ahead; please rest assured that these have been postponed rather than cancelled and the team are working hard to ensure that these events are replaced with activities that comply with the guidelines issued. Our priority is to keep our residents safe. We will resume our full events schedule as soon as it is safe to do so.


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Review from S M (Resident) published on 22 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoying my new life in Canterbury House Care Home very much. Came in with a little trepidation but now I can honestly say "I am happy".

Reply from Ian D Chandler, Home Manager at Canterbury House

It is wonderful to know that you are happy here, it is a very big step and one that can certainly cause some trepidation. I will pass your kind words on to the team.


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Review from J J (Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean, clean chairs and comfortable. Nice bedroom very clean and comfortable with room and bed.

Reply from Ian D Chandler, Home Manager at Canterbury House

Thank you so much for your wonderful feedback. It is so nice to receive reviews from our residents. We will pass your comments on to the team.


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Review from Jane P (Daughter of Resident) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having stayed in one of the rooms for eight nights when my mum was very poorly over the Christmas/New Year period I can confirm that Canterbury House Care Home has the feeling of a lovely hotel but with a family atmosphere. I was made to feel so welcome. The rooms are extremely clean and comfortable
(thank you housekeeping) and the resident’s laundry is done with great care. I can also say that while I lived there the cheerful, good-humoured staff remained the same at all times. Both the day and night staff are compassionate, professional, good-humoured, patient and caring every single minute of every day. Nothing is too much trouble. My mum was never treated as just another resident. The staff took the time to get to know her and I feel they really, truly cared about her. I am completely humbled by everything they do every day and take my hat off to them as they are not often shown much gratitude! I feel so lucky to have found Canterbury House and can never thank the staff enough for what they do.

Reply from Kerry Goodearl, Sales & PR Manager at Canterbury House

Thank you for taking the time to review Canterbury House. We are immensely proud of our home and the dedication shown by the team, and we are delighted to hear that your experience was such a positive one.


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Review from D L (Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were so kind, friendly and helpful. Nothing is too much trouble for them.
Only been here a week but very impressed.

Reply from Jessica Tilson, Marketing at Canterbury House

Thank you for taking the time to complete a review of Canterbury House Care Home. We are so pleased that already in your short time of staying with us you are so impressed. Our wonderful team members work incredibly hard so that all of our residents enjoy the same positive, home from home experience.


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Review from Michael A (Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My time here has been very excellent. I have been well looked after and have no complaints. The staff have been very helpful and always on hand if I need anything.

Reply from Jessica Tilson, Marketing at Canterbury House

Thank you for taking the time to leave a review on our care home. We are extremely pleased your time with us has been positive and enjoyable. We will pass this on to the wonderful care team who have supported you during your stay.


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Review from Marilyn S (Daughter of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow! Would be my first word. What an amazing place, every single thought, care and attention has gone into every detail of Canterbury House Care Home. The standard is like a luxury hotel, the quality of the rooms, furniture and decor is first-class. The staff were all amazing, always friendly and helpful
and very caring with the residents. So many activities there for the residents, it's like being on holiday. I would not hesitate to use Canterbury House again for respite. Excellent.

Reply from Jessica Tilson, Marketing at Canterbury House

Thank you so much for your amazing review. We are so pleased you had such a positive experience with our home. Our dedicated team work extremely hard to ensure all residents have the same enjoyable, positive experience. We look forward to welcoming you back to our home in the near future.


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Review from Lin L (Daughter of Resident) published on 30 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing, caring, friendly team. Absolutely first-class in every way. Mum felt very well looked after and never once said she wanted to go home. She made new friends, mixed with other residents which she would find hard normally to do. Very kind and caring to all visitors too.

Reply from Jessica Tilson, Marketing at Canterbury House

Thank you so much for taking the time to complete a review of our care home, we really appreciate this. We are so pleased you had such a positive experience and your loved one felt at home, we work extremely hard to ensure all residents who stay with us have the same positive and welcoming experience. We can't wait to pass this feedback on to our wonderful team members at Canterbury House Care Home.


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Review from L S (Sister of Resident) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely good facilities inside and outside (garden). Food is very good with residents choice of meal. The staff are extremely good, interacting with residents. My sister is very happy in her new home and I would recommend it to anyone wishing to live there themselves or for relatives.

Reply from Jessica Tilson, Executive Assistant at Canterbury House

We really appreciate receiving feedback and would like to sincerely thank you for taking the time to share your wonderful comments with us. We're pleased to hear your sister is very happy and we're ensuring you and your family are happy with Canterbury House. We will pass on your comments to celebrate our team for their continued, incredible dedication and support.


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Review from Leslie G (Niece of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very warm welcome, my aunt settled in extremely well, with smiles all around. Excellent food and service and all staff very attractive. Superb facilities, decor throughout the building. Fantastic teamwork from all levels I would thoroughly recommend this home.

Reply from Jessica Tilson, Executive Assistant at Canterbury House

Thank you for taking the time to share your comments with us, we really appreciate receiving feedback and to celebrate our team when we receive such lovely comments. We will ensure these comments are shared with our dedicated team and continue to provide our excellent service.


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Review from Lesley B (Daughter of Resident) published on 13 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am literally blown away by Canterbury House and its wonderful staff. My mother has recently moved into what we were hoping would be her permanent and final new home. This is always a very difficult process and one that I have found particularly difficult but the manager and staff at Canterbury House
have been absolutely amazing and supportive. My mother has only been there a very short time and is very settled already and everything Canterbury House do is genuinely caring, professional and incredibly reassuring. The premises are brand new and the facilities are amazing. The residents have a range of social activities and wonderful meals served to them every day. It's a beautiful home in every way. I wouldn't hesitate to recommend it.

Reply from Jessica Tilson, Executive Assistant at Canterbury House

We would like to thank you for taking the time to share your feedback with us; we really appreciate all forms of feedback. We're so pleased to hear you have found the process reassuring and are happy with Canterbury House. Thank you once again, it will be a great pleasure to share this wonderful feedback with our team and celebrate their wonderful caring support.


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Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Canterbury House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for Canterbury House is calculated as follows: ( (219 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 261 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Canterbury House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Canterbury House directly for more information.


Awards / Recognitions (2)

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Meet the Team (3)

Rachel

Rachel Dadwa-as

Job Title: Home Manager

Joined: 2022

I moved to the United Kingdom in 2008 and immediately began my career in the healthcare sector. I have a very good foundation as I started my career as a carer and worked my way up to my current position. I am a nurse by profession from my point of origin (Philippines) which has equipped me further to provide effective care, promoting our residents' general welfare.


I always believe in the golden rule by Confucius “Do to others as you would want done to you” believing to be always kind and share it. I have a passion for caring for people, and helping them by making a positive difference in their lives. I am a versatile individual who passionately enjoys a challenge both at a professional and social level. Working as a care home manager, I have experienced many challenges however by building effective working relationships both within the team and external professional teams we can continue to learn and grow and offer the very best care to our residents.


My immediate goal is to continue to work within this competitive company, and to offer an outstanding level of care and support to my residents and team.


Lacey

Lacey Waddington

Job Title: Deputy Manager

Joined: 2022

Lacey Joined Canterbury House as a Care manager in April 2022.


Lacey has 14 years experience of working in the hospital & healthcare industry. Lacey started working in a care home at the age of 16 as a catering assistant and found her passion for care. During her time in care, she has completed level 5 in health and social and is currently completing a level 7 senior management programme.


Lacey’s passion is to provide the best service in a person-centred way for all residents and to support them to continue to lead a fulfilled and enriched life.


Lacey supports by leading and developing the home team, as well as giving and enabling opportunities for the residents to create meaningful moments.


In her spare time, Lacey enjoys spending time with her family. Lacey told us “I have three daughters and a husband who keep me very busy with various activities and many trips out.”


Declan

Declan King

Job Title: Administrator

Joined: 2021

Declan joined Halcyon in May 2021 as Front of House Manager.


Declan has over 10 years’ experience working within the health sector in one of London's prestigious private hospitals and a large care home provider as a senior administrator. Providing support with the Homes teams, residents along with the daily operations, finance and HR.


During this period, he worked part-time to enable him to complete his university degree in Animal Behaviour and Welfare. He also spent time in Africa working with a conservation team.


Declan always brings a cool calm and collected approach to his role has a great sense of humour and is usually chuckling away at something. He brings a uniqueness to the home. He has an encyclopedia mind of knowledge for animal facts which residents and staff adore.


When Declan is not working, he runs and socialises with friends, family and his dogs.