the staff are excellent and go the extra mile for supporting mum. Can't recommend this home enough.
Andrew W (Son of Resident)
The staff are consistently welcoming, helpful, polite, friendly and genuinely caring.
J T (Wife of Resident)
Nothing was ever too much trouble for the staff, they were always very professional and so helpful
Roger L (Son of Resident)
Our Inclusive Fee includes all care and facilities plus extra services such as hairdressing, chiropody and transport. Please contact Canterbury House directly for more information regarding our fees and any other questions regarding our care.
Visitors are welcome at Canterbury House.
Onsite parking including disabled parking provision.
Canterbury House has a Review Score of 9.7 (9.744) out of 10, based on 26 reviews in the last 2 years. Over all time Canterbury House has 43 reviews.
Review from L S (Sister of Resident) published on 20 August 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jessica Tilson, Executive Assistant at Canterbury House
We really appreciate receiving feedback and would like to sincerely thank you for taking the time to share your wonderful comments with us. We're pleased to hear your sister is very happy and we're ensuring you and your family are happy with Canterbury House. We will pass on your comments to celebrate our team for their continued, incredible dedication and support.
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Review from Leslie G (Niece of Resident) published on 19 August 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Jessica Tilson, Executive Assistant at Canterbury House
Thank you for taking the time to share your comments with us, we really appreciate receiving feedback and to celebrate our team when we receive such lovely comments. We will ensure these comments are shared with our dedicated team and continue to provide our excellent service.
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Review from Lesley B (Daughter of Resident) published on 13 August 2021
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Jessica Tilson, Executive Assistant at Canterbury House
We would like to thank you for taking the time to share your feedback with us; we really appreciate all forms of feedback. We're so pleased to hear you have found the process reassuring and are happy with Canterbury House. Thank you once again, it will be a great pleasure to share this wonderful feedback with our team and celebrate their wonderful caring support.
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The Review Score of 9.7 (9.744) out of 10 for Canterbury House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.744 for Canterbury House is calculated as follows: ( (246 Excellents x 5) + (51 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 309 Ratings = 4.744
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Canterbury House is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Jun 2024
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 02 Apr 2025
We currently have two vacancies for care. Please contact Canterbury House directly for more information.
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Job Title: Home Manager
Joined: 2022
I moved to the United Kingdom in 2008 and immediately began my career in the healthcare sector. I have a very good foundation as I started my career as a carer and worked my way up to my current position. I am a nurse by profession from my point of origin (Philippines) which has equipped me further to provide effective care, promoting our residents' general welfare.
I always believe in the golden rule by Confucius “Do to others as you would want done to you” believing to be always kind and share it. I have a passion for caring for people, and helping them by making a positive difference in their lives. I am a versatile individual who passionately enjoys a challenge both at a professional and social level. Working as a care home manager, I have experienced many challenges however by building effective working relationships both within the team and external professional teams we can continue to learn and grow and offer the very best care to our residents.
My immediate goal is to continue to work within this competitive company, and to offer an outstanding level of care and support to my residents and team.
Job Title: Deputy Manager
Joined: 2022
Lacey Joined Canterbury House as a Care manager in April 2022.
Lacey has 14 years experience of working in the hospital & healthcare industry. Lacey started working in a care home at the age of 16 as a catering assistant and found her passion for care. During her time in care, she has completed level 5 in health and social and is currently completing a level 7 senior management programme.
Lacey’s passion is to provide the best service in a person-centred way for all residents and to support them to continue to lead a fulfilled and enriched life.
Lacey supports by leading and developing the home team, as well as giving and enabling opportunities for the residents to create meaningful moments.
In her spare time, Lacey enjoys spending time with her family. Lacey told us “I have three daughters and a husband who keep me very busy with various activities and many trips out.”
Job Title: Administrator
Joined: 2021
Declan joined Halcyon in May 2021 as Front of House Manager.
Declan has over 10 years’ experience working within the health sector in one of London's prestigious private hospitals and a large care home provider as a senior administrator. Providing support with the Homes teams, residents along with the daily operations, finance and HR.
During this period, he worked part-time to enable him to complete his university degree in Animal Behaviour and Welfare. He also spent time in Africa working with a conservation team.
Declan always brings a cool calm and collected approach to his role has a great sense of humour and is usually chuckling away at something. He brings a uniqueness to the home. He has an encyclopedia mind of knowledge for animal facts which residents and staff adore.
When Declan is not working, he runs and socialises with friends, family and his dogs.
