This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Barchester Raleigh Manor Care Home has a Review Score of 9.8 (9.789) out of 10, based on 27 reviews in the last 2 years. Over all time Barchester Raleigh Manor Care Home has 40 reviews.
Review from Martin N (Son of Resident) published on 19 February 2025
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Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home
What wonderful words. We could not ask for more rewarding feedback from a family member than this. Thank you for taking the time to share your experience. It makes what we do all the more worthwhile.
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Review from S B (Daughter of Resident) published on 31 January 2025
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Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home
Thank you so much for that feedback. It was so special to see you with your mum when you live so far away. It was a very special time for her and completely our pleasure to welcome you to the Raleigh Manor family. Hope to see you again when you next visit.
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Review from Phillip W (Respite Resident) published on 24 January 2025
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Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home
Thank you for providing us with this lovely feedback. Wasn't Christmas fabulous! We enjoyed it just as much as you did. We very much look forward to seeing you again when you next need respite.
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Review from June H (Respite Resident) assisted by family/friend published on 23 January 2025
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Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home
We are so delighted you enjoyed your stay so much. It certainly was a sad goodbye for all of us! We look forward to spoiling you again soon.
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Review from Cathy H (Daughter of Resident) published on 10 December 2024
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Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home
And we would have loved it if your beautiful mother did stay with us! Thank you for your rewarding feedback. It is a pleasure to know that we have helped her experience the true benefit of good quality care. We wish you all the very best.
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Review from A P (Daughter of Resident) published on 19 November 2024
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Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home
Thank you so much for your kind words. It is so important to us that each individual receives a personal level of care and I am very proud to hear this is your experience. It is the very best reward!
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Review from Simon P (Friend of Resident) published on 7 November 2024
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Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home
Thank you so much for your in-depth review. To read your comments is very rewarding for all of us. As you point out, our staff put their heart and soul into their work and the care they show our residents with dementia is particularly special. You, yourself provide wonderful support for your friend and we love having you as part of the Raleigh Manor extended family.
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Review from Kathleen W (Friend of Resident) published on 5 November 2024
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Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home
Thank you so much for such wonderful feedback. We pride ourselves on providing a truly special place to call home and when we get feedback like yours, we know we are on the right track. We will continue to strive to deliver a special experience for our residents, friends and family.
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Review from Richard H (Respite Resident) published on 28 October 2024
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Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home
Thank you for your lovely review. We are delighted that your first experience of respite with us was so enjoyable. We were also sad to see you go as you were such a joy to have around. We look forward to seeing you again when you need us next. Welcome to the Raleigh Manor family.
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Review from L R (Daughter of Resident) published on 14 October 2024
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Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home
Thank you for your valuable feedback. Your mother was a pleasure to care for and made the most of her stay with us. We look forward to seeing her again for her next stay booked, we have lots of great activities planned!
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Review from N M (Respite Resident) published on 24 September 2024
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Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home
Thank you so much for your lovely review of our service. We are honoured you chose Raleigh Manor to care for you both and glad we were able to provide you with the rest you needed.
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Review from G B (Respite Resident) published on 23 August 2024
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Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home
Thank you for this great review and for trusting us with your care and recuperation. You were an absolute delight to serve!
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Review from P W (Respite Resident) published on 11 June 2024
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Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home
It brings us much pleasure to get feedback like this. We are very happy that your expectations were exceeded and you had a lovely stay. We certainly look forward to welcoming you back if/when the need arises. Everyone here enjoyed your company immensely.
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Review from J S (Wife of Resident) published on 28 May 2024
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Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home
Thank you so much. Feedback doesn't come much better than that. It makes all feel so proud. From the carers to admin, to activities and the housekeeping team. We all work together to try and create the best home environment. It is so rewarding when that shows.
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Review from John D (Resident) assisted by family/friend published on 18 March 2024
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Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home
We appreciate your feedback on your experience here at Raleigh Manor. It is always very rewarding for us to see 5 stars for our staff, care and support. We will work on those areas that you feel could be better.... always striving for a 5 star experience all round!
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Review from M N (Resident) assisted by family/friend published on 18 March 2024
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Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home
Thank you so much for the positive feedback on your experience here at Raleigh Manor. Moving into a care home can be a daunting experience but you have embraced the change and we love having you here.
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Review from Ian G (Respite Resident) published on 22 January 2024
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Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home
And it was an absolute pleasure to have the opportunity to care for you here at Raleigh Manor. Thank you for these words which we will share with the team. I think you have encapsulated exactly what we would like all our residents to feel when they stay here. I am so proud of the team.
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Review from Brian S (Son of Resident) published on 18 January 2024
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Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home
It has been our pleasure to welcome your father into our home and to treat him with the care and respect he deserves. His 100th birthday was a very special occasion for all of us and to have the opportunity to mark it in a meaningful way warmed all of our hearts. Thank you for your kind words, they mean a lot to us and will be shared with the team.
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Review from J R (Daughter of Resident) published on 15 January 2024
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Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home
Thank you for your kind words. It is an emotional read as we remember your Mum with great affection. We will share this feedback with all the staff and know they will appreciate your comments greatly. They put a lot of love and care into their work and it means a lot to know this is recognised. Warm wishes to you.
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Review from Julie C (Daughter-in-law of Resident) published on 12 October 2023
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Reply from Gill Pratt, Gen at Barchester Raleigh Manor Care Home
Thank you for your feedback. Your words mean so much to us. Our aim is for everyone to feel supported and loved whilst in our care and that includes the relatives of our residents. It is an absolute pleasure caring for your Mum and supporting you at the same time.
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The Review Score of 9.8 (9.789) out of 10 for Barchester Raleigh Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.789 for Barchester Raleigh Manor Care Home is calculated as follows: ( (263 Excellents x 5) + (51 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 322 Ratings = 4.789
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Raleigh Manor Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Dec 2022
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Job Title: General Manager
I am extremely proud of the fantastic care we deliver for our residents and their loved ones here at Raleigh Manor
We are a beautiful newly built home, nestled in the residential town of Exmouth with views out onto the estuary. Our passion is to create a home filled with care, warmth and importantly laughter.
I am a qualified nurse and am passionate about developing my team to be the best individuals they can, be to ensure we are always delivering at the best level for our residents.
Job Title: Deputy Manager
When I started as a carer ten years ago I quickly realised this was something that I loved doing. I am fortunate to have had the opportunity to move from Carer to Senior Carer and now Deputy Manager at Raleigh Manor. Raleigh Manor's residents feel like family to me and their experience here is very important to me.
Job Title: Community Lead
Alison has over 13 years of experience in care including working in the community and in specialist dementia communities. Her practical approach and knowledge have made her a perfect choice as Community Lead here at Raleigh Manor for our Ladram Lane community.
Job Title: Community Lead
Chloe has excelled in her role as Carer, Senior Carer and now Community Lead at Raleigh Manor. Chloe takes the responsibility of caring for those in her community very seriously.
Job Title: Community Lead
I have been with Barchester for 14 years now so when I made the move to Exmouth I knew exactly where I wanted to be. Raleigh Manor is a very special home in a spectacular location so I feel very lucky to be continuing my caring career here with Barchester.
Job Title: Senior Carer
I am a Senior Carer with 12 years of caring under my belt already and still love every minute. I have experience in night and day care along with specialist dementia training. It is a pleasure to be a part of this great team at Raleigh Manor.
Job Title: Home Administrator
I have extensive experience in administration within the health sector. The opportunity to put that experience to great use here at Raleigh Manor is very rewarding for me.
It is a pleasure to be part of such a high-quality service delivering the very best experience to our residents every day.
Job Title: Head Chef
I have worked as a Chef for many years in the restaurant world but decided I wanted to move in a different direction. Being Head Chef at Raleigh Manor is more like cooking for a very large family. Food is a very important part of life at Raleigh Manor and I love the personal touch this enables.
Job Title: Activities Lead
Frankie has been in care since 2011. Her career began in a nursing home, then she moved to young adults with learning difficulties and finally went on to a home that specialised in mental health. Frankie now brings this wealth of knowledge into her activities role here at Raleigh Manor.
Job Title: Activities Co-ordinator
Rachel has an extensive background in care and joined Raleigh Manor as a carer. More recently she took up the challenge of moving into the Activities team and is absolutely loving it.
Job Title: Head of Maintenance
I am a City and Guilds qualified carpenter and joiner and have over 25 years of knowledge of working in care home property maintenance.
I very much enjoy working in the new beautiful surroundings of Raleigh Manor.
Job Title: Administration Assistant
Joined: 2021
I have worked for a number of years within the care sector and enjoy every minute of it. I enjoy getting to know our residents and seeing them happy. It is an honour to be able to welcome visitors into such a beautiful home and to help our new residents settle into their new homes.
Job Title: Home Services Advisor
My career in the aged care industry started in New Zealand with Metlifecare, a very highly respected lifestyle and nursing care provider. As such a rewarding sector to work in, I am delighted to be able to continue on this side of the world with Barchester Healthcare, also an industry leader in care.
Raleigh Manor is a 5-star facility in a superb location and I look forward to showing you around.
Job Title: Head of Housekeeping
An Exmouth local of over 17 years, Karolina is renown in the organisation for her hard work and infectious smile.
Job Title: Senior Carer
Hayley has been a professional in the care industry for over 15 years. She has specialised in areas involving learning disabilities and complex physical and mental disabilities. Hayley has a passion for dementia care and making every resident feel special, safe and loved.
Job Title: Senior Carer
Working in the care industry makes me happy. I am grateful to the wonderful team members I work with and the delightful residents who are a pleasure to serve.
Job Title: Senior Carer
I was born in Exmouth and have been at Raleigh Manor since it opened in 2021. I have been a carer for over six years now, more recently moving into the role of Senior Carer. I love my work and seek to improve the lives of all those in my care.
Job Title: Senior Carer
Molly came to Raleigh Manor from our sister nursing home in Exeter. Now with nearly 5 years working for Barchester, she enjoys her Senior Carer position here in Exmouth.
Job Title: Senior Carer
Keen Rugby Player and local to Exmouth, Emma is an experienced carer with many years of working within the care industry under her belt.
Job Title: Senior Carer
Katie has been a carer for 5 years now in both the community and in residential care. She has grown up in Exmouth and absolutely loves living here.
Job Title: Administration Assistant - Weekends
Tracy has very extensive experience in the care industry within the local area. A well-known and respected person whom we are honoured to have on the team.