Barchester Raleigh Manor Care Home

13 Drakes Avenue, Exmouth EX8 4AB
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9.8 40 Reviews
  • Barchester Raleigh Manor Care Home, Exmouth
Raleigh Manor is a purpose-built home that offers 24-hour residential care for older people, including those living with dementia in the home's Memory Lane community. Respite care is also available for those requiring short stays.

The luxurious facilities combined with highly trained staff ensure that each and every individual is given superior attention. Their 24-hour care is provided in a warm, welcoming environment, with delicious meals and daily activities, including a choice of therapeutic approaches.

Together with a lively social calendar, this helps to stimulate residents' minds, and empowers them to approach their future in a positive way.

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Care Provided by Barchester Raleigh Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gill Pratt (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Number of floors: 3

Funding & Fees Guide for Barchester Raleigh Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,624

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Raleigh Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Raleigh Manor Care Home Reviews (40)

Total of 40, showing 21-40
9.8

Barchester Raleigh Manor Care Home has a Review Score of 9.8 (9.789) out of 10, based on 27 reviews in the last 2 years. Over all time Barchester Raleigh Manor Care Home has 40 reviews.

Overall Experience

  • 34
  • 5
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Review from E D (Respite Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolute godsend! Everybody really kind, considerate, thoughtful. Thank you to everyone - sad to go.

Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home

Thank you for trusting us with your post-operative care, sight unseen. You were an absolute joy to get to know and having helped you in your recovery makes us all so happy. We are here for you whenever you might need us again.


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Review from H L (Daughter of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

On the surface, this home is first-class - great facilities, staff etc. However, after spending several hours/days there, found it to be critically under-staffed. Carers were stretched to the limit (sometimes only getting 15-minute breaks for 12-hour shift!) I found I had to be there to ensure Mum ate/drank
enough. Residents cannot be given proper care with the current staff/resident ratio. Food quality is disappointing too, despite the menu appearing good.

Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home

Thank you for your review and sharing your point of view.


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Review from Sylvia M (Friend of Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Today I visit my dear, close friend and I noticed how lovely and cared for were the communal gardens, the borders had beautiful flowers, new wood chips so I was happy to see this. Also, the hanging baskets were very nice too. Thank you.

Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home

Our stunning location with expansive views and gardens is very special. Our team work hard to keep the gardens looking good for the residents so we appreciate your time providing this feedback.


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Review from Sophie M (Daughter of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a fall, my elderly mother spent 12 days at Raleigh Manor Care Home as a stepping stone between the hospital and returning home. It was a positive experience. The manager was very helpful with the swift transfer from the hospital. The carers were kind, attentive and encouraging, especially
on days Mum wasn't feeling too good. Her room, access to the garden and facilities were first class and all the staff were polite and helpful.

Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home

Thank you for taking the time to provide us with this review. We are always seeking to provide the very best environment and care for our residents and families regardless of whether their stay is short or long-term. We really appreciate your comments.


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Review from Mike O (Son of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the manager through to the carers, the housekeeping and the handyman, the experience at Raleigh Manor has been exemplary. The carers, day and night have shown great affection for Mum and real personal care, with dignity and respect at all times, inspired by great management.
Thank you so much
from all of the family.

Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home

Thank you for your very touching review. We feel blessed to have had the pleasure of getting to know your mum and caring for her. Your words provide us with motivation to keep doing what we do for families like yours.


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Review from Damian I (Son of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have spent the last 5 weeks at Raleigh Manor Care Home receiving care. We came across Raleigh Manor by accident whilst looking for a modern purpose-built care facility in East Devon. What a blessing it was to find Raleigh Manor, we had found the sanctuary we had been looking for, for our
parents. On arrival you are faced with an impressive modern building which only exceeds expectations when you go inside, the look of a 5-star hotel springs to mind. The bright decor, lounges, rooms and facilities are second to none, we have not seen better. All the rooms are well appointed with ensuite wet rooms off wide, open corridors. The kitchen team manage to produce an impressive selection of cooked meal options on a daily menu sheet. But, over and above the building and the rooms are fantastic team. From the top down all the the team are warm, welcoming, friendly, professional and caring, treating our parents like individuals who matter. We cannot rate Raleigh Manor highly enough.

Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home

To receive such an outstanding review is the best reward for the work the team put in to make a difference here every day. Thank you so much for sharing your experience. It does take a whole team working together in a fabulous environment to create this special place and it is heartening to know we are getting it right. Welcome to the family!


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Review from M A (Respite Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my mum's first ever respite stay, as she was only diagnosed with Alzheimer's last year. She was made to feel very welcome and the food was lovely and is looking forward to going again.

Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home

We very much appreciate you taking the time to provide this feedback. It was an absolute pleasure to have the company of your mother during her stay with us. We are looking forward to her next stay with us!


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Review from Sue T (Resident) assisted by family/friend published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To enable my husband to go away and visit family, I stayed at Rayleigh Manor for a week in February. All the staff were friendly and helpful and looked after me very well and I enjoyed meeting the other residents in the home.

Reply from Gill Pratt, General Manager at Barchester Raleigh Manor Care Home

Thank you for this positive feedback. Providing a great experience for everyone who stays with us is our top priority. It was a pleasure to have your company and we look forward to your next stay.


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Review from M Y (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent four weeks at the home for respite care. The homes facilities were excellent. Rooms were very clean and well equipped.
The staff were so polite, supportive and showed genuine care, empathy and respect to my mother and myself. I was made to feel very welcome at every visit. Nothing
was too much trouble.
The meals showed great variety and looked attractive. Daily activities were offered if you wanted to participate.
I felt very reassured leaving my mother in a safe, happy environment. Thank you.

Reply from Louise O'Sullivan, HSA at Barchester Raleigh Manor Care Home

We are touched by your words, thank you so much. It was such a pleasure to be able to help you when you needed it most and your mother was such a delightful addition to our community. We will always be here to help again in the future should you need us.


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Review from Amanda C (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Raleigh Manor has provided excellent care for my mother who suffers from dementia. She had a trial stay for respite earlier in 2022 and the whole process of admitting her was made so much easier by the professional understanding manner that the Raleigh Team showed. They were very flexible which was
wonderful as it was not an easy time. My mother has now lived at Raleigh Manor for over nine months and it was the best decision we made. We feel very relieved and lucky she is looked after by a team of carers that really do seem to care and I can tell they have really got to know and understand my mum.
The level of care my mother needs has sadly increased but the team have responded really well. The little touches are valued too - a lovely homemade cake for her birthday for example. The food appears very good and the dining room at lunchtime has a lovely atmosphere. There are more activities running and it's great to see pics on Facebook and get a sense of what is going on!

Reply from Louise O'Sullivan, HSA at Barchester Raleigh Manor Care Home

Thank you for this wonderful feedback. It is so rewarding to know the positive impact we are having on the lives of, not only our residents but their families too. We will continue to strive to provide an exceptional experience for people like your mother and you.


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Review from Val M (Respite Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been my second visit and even more enjoyable than the first. There has been more to do (talks etc.) and more emphasis on much-needed exercise. The staff have been helpful and friendly.

Reply from Louise O'Sullivan, HSA at Barchester Raleigh Manor Care Home

And we enjoyed your visit just as much as you did! It is always a pleasure to see you again. You are part of the Raleigh Manor family and we look forward to serving you again soon.


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Review from V C (Wife of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband spent two weeks at Raleigh Manor receiving respite care.
The facilities were excellent, the rooms well appointed, and the meals attractive with a choice of menu.
This was his first experience with respite care, and his initial anxiety and reserve were treated with empathy and encouragement.
The
staff always appeared to be genuinely caring, and I was made welcome when I visited.
A range of activities was available for those who wished to take part, and I felt reassured that he was in a safe place for the duration of his visit.

Reply from Louise O'Sullivan, HSA at Barchester Raleigh Manor Care Home

Thank you for taking the time to give us this positive feedback. You touch on all the things we feel are so important in our service offering, and we are pleased your experience is exactly as we wish it to be. We look forward to serving you and your husband again in the future.


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Review from R C (Husband of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are exceptionally helpful and friendly, so coupled with the very smart environment, good food and increasingly wide-ranging activities, Raleigh Manor Care Home has been a good choice for my wife. I am confident that she is safe and well looked after there.

Reply from Louise O'Sullivan, HSA at Barchester Raleigh Manor Care Home

Thank you for this wonderful feedback. We are very proud of the quality of our food and environment so it is important to us that you feel the same way. We are honoured that you have chosen us to care for your beautiful wife.


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Review from Alison P (Daughter of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff at Raleigh Manor Care Home very caring and compassionate. I have had a particularly difficult couple of weeks with my parent and they have tended to him with understanding and great care. They have also taken the time to talk to me and give me reassurance. I am so glad
that I have chosen Raleigh Manor for my parent, they have exceeded my expectations. Thank you.

Reply from Louise O'Sullivan, HSA at Barchester Raleigh Manor Care Home

Thank you for taking the time to provide this thoughtful feedback. We strive so hard every day to provide the very best care and support not only for our residents but their family and friends too. It is so rewarding to hear that we have been able to provide that for you and will continue to do so.


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Review from Sue B (Daughter of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing welcome by everyone. I left mum in the care of such lovely carers whilst I went on a two week holiday. I was able to relax without worrying about mum which was worth its weight in gold. When I arrived to take mum home, I had plenty of offers to help pack mums case and we received a delightful
farewell by everyone.

Reply from Louise O'Sullivan, HSA at Barchester Raleigh Manor Care Home

Thank you for this lovely feedback. We take great pride in making everyone feel welcome and supported. We look forward to seeing you again when it is time for your next holiday.


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Review from P A (Resident) published on 19 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live at Raleigh Manor Care home, I find the carers caring and friendly, I enjoy the food here and a glass of wine with my meal which I enjoy, my room is very big and I am able to see the sea which I do like.

Reply from Louise O'Sullivan, HSA at Barchester Raleigh Manor Care Home

Thank you for your lovely review. We are pleased that you are enjoying life at Raleigh Manor, especially the food and the wine! We love the view of the sea too, which we can also see from all of the lounges in the home. I will pass on your comments to the carers - thank you.


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Review from N W (Daughter of Resident) published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff at Raleigh Manor that we have dealt with has been caring and professional and made us all feel welcome and at home. The premises and facilities on offer are excellent and we would recommend Raleigh Manor to anyone looking for residential care.

Reply from Valerie Russell, General Manager at Barchester Raleigh Manor Care Home

Thank you so much for your lovely review. We pride ourselves on the care we provide here at Raleigh Manor. We will pass on your comments to all our team. It has been a pleasure meeting you all.


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Review from I M (Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One word describes it all Excellent.

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Review from R G (Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so friendly and helpful without exception. The food is brilliant and tasty and a good selection. Not to mention a glass of wine with your meal. Ensuite rooms are brilliant. I cannot fault this care home in any way. Highly recommended.

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Review from Martin G (Grandson of Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has always been resistant to the idea of moving into a care home. The ideas that they would be like an institution and smell unpleasant were firmly fixed in her mind. We visited many homes but nothing compared to Barchester Raleigh Manor Care Home. The staff made the home the place to
go. They were warm, welcoming, friendly and treated my grandmother like the most important person in the world. this one the background of a modern hotel-like building serving delicious freshly made food convinced us this was the place to call home.

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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Barchester Raleigh Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.789 for Barchester Raleigh Manor Care Home is calculated as follows: ( (263 Excellents x 5) + (51 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 322 Ratings = 4.789

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Raleigh Manor Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (32)

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Meet the Team (21)

Gill

Gill Pratt

Job Title: General Manager

I am extremely proud of the fantastic care we deliver for our residents and their loved ones here at Raleigh Manor


We are a beautiful newly built home, nestled in the residential town of Exmouth with views out onto the estuary. Our passion is to create a home filled with care, warmth and importantly laughter.


I am a qualified nurse and am passionate about developing my team to be the best individuals they can, be to ensure we are always delivering at the best level for our residents.


Skye

Skye Jones

Job Title: Deputy Manager

When I started as a carer ten years ago I quickly realised this was something that I loved doing. I am fortunate to have had the opportunity to move from Carer to Senior Carer and now Deputy Manager at Raleigh Manor. Raleigh Manor's residents feel like family to me and their experience here is very important to me.


Alison

Alison Lockhart

Job Title: Community Lead

Alison has over 13 years of experience in care including working in the community and in specialist dementia communities. Her practical approach and knowledge have made her a perfect choice as Community Lead here at Raleigh Manor for our Ladram Lane community.


Chloe

Chloe Sweeney

Job Title: Community Lead

Chloe has excelled in her role as Carer, Senior Carer and now Community Lead at Raleigh Manor. Chloe takes the responsibility of caring for those in her community very seriously.


Emily

Emily Davies

Job Title: Community Lead

I have been with Barchester for 14 years now so when I made the move to Exmouth I knew exactly where I wanted to be. Raleigh Manor is a very special home in a spectacular location so I feel very lucky to be continuing my caring career here with Barchester.


Jason

Jason Castle

Job Title: Senior Carer

I am a Senior Carer with 12 years of caring under my belt already and still love every minute. I have experience in night and day care along with specialist dementia training. It is a pleasure to be a part of this great team at Raleigh Manor.


Nic

Nic Power

Job Title: Home Administrator

I have extensive experience in administration within the health sector. The opportunity to put that experience to great use here at Raleigh Manor is very rewarding for me.


It is a pleasure to be part of such a high-quality service delivering the very best experience to our residents every day.


Laszlo

Laszlo Hegyi

Job Title: Head Chef

I have worked as a Chef for many years in the restaurant world but decided I wanted to move in a different direction. Being Head Chef at Raleigh Manor is more like cooking for a very large family. Food is a very important part of life at Raleigh Manor and I love the personal touch this enables.


Frankie

Frankie Sidwick

Job Title: Activities Lead

Frankie has been in care since 2011. Her career began in a nursing home, then she moved to young adults with learning difficulties and finally went on to a home that specialised in mental health. Frankie now brings this wealth of knowledge into her activities role here at Raleigh Manor.


Rachel

Rachel Newton

Job Title: Activities Co-ordinator

Rachel has an extensive background in care and joined Raleigh Manor as a carer. More recently she took up the challenge of moving into the Activities team and is absolutely loving it. 


Andrew

Andrew Farrant

Job Title: Head of Maintenance

I am a City and Guilds qualified carpenter and joiner and have over 25 years of knowledge of working in care home property maintenance.


I very much enjoy working in the new beautiful surroundings of Raleigh Manor.


Jacky

Jacky Cooper

Job Title: Administration Assistant

Joined: 2021

I have worked for a number of years within the care sector and enjoy every minute of it. I enjoy getting to know our residents and seeing them happy. It is an honour to be able to welcome visitors into such a beautiful home and to help our new residents settle into their new homes.


Louise

Louise O'Sullivan

Job Title: Home Services Advisor

My career in the aged care industry started in New Zealand with Metlifecare, a very highly respected lifestyle and nursing care provider. As such a rewarding sector to work in, I am delighted to be able to continue on this side of the world with Barchester Healthcare, also an industry leader in care.


Raleigh Manor is a 5-star facility in a superb location and I look forward to showing you around.


Karolina

Karolina Tunia

Job Title: Head of Housekeeping

An Exmouth local of over 17 years, Karolina is renown in the organisation for her hard work and infectious smile.


Hayley

Hayley Shorrock

Job Title: Senior Carer

Hayley has been a professional in the care industry for over 15 years. She has specialised in areas involving learning disabilities and complex physical and mental disabilities. Hayley has a passion for dementia care and making every resident feel special, safe and loved.


Elizabeth

Elizabeth Anyanwu

Job Title: Senior Carer

Working in the care industry makes me happy. I am grateful to the wonderful team members I work with and the delightful residents who are a pleasure to serve.


Roseanna

Roseanna Hayward

Job Title: Senior Carer

I was born in Exmouth and have been at Raleigh Manor since it opened in 2021. I have been a carer for over six years now, more recently moving into the role of Senior Carer. I love my work and seek to improve the lives of all those in my care.


Molly

Molly Clements

Job Title: Senior Carer

Molly came to Raleigh Manor from our sister nursing home in Exeter. Now with nearly 5 years working for Barchester, she enjoys her Senior Carer position here in Exmouth.


Emma

Emma Forrester

Job Title: Senior Carer

Keen Rugby Player and local to Exmouth, Emma is an experienced carer with many years of working within the care industry under her belt.


Katie

Katie Reeves

Job Title: Senior Carer

Katie has been a carer for 5 years now in both the community and in residential care. She has grown up in Exmouth and absolutely loves living here.


Tracy

Tracy Kirk

Job Title: Administration Assistant - Weekends

Tracy has very extensive experience in the care industry within the local area. A well-known and respected person whom we are honoured to have on the team.