St Mary's Riverside

7 Wintersgill Place, Hessle, Hull HU13 0DF
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Top 20 carehome certificate
9.9 63 Reviews
  • St Mary's Riverside, Hull
St Mary's Riverside aims to offer the best care, the best life and the best environment.

Staff support all residents to live an active and fulfilling life, enabled by a truly person-centred approach to care.

Residents are free to help themselves to snacks and drinks, lend a hand in the garden and enjoy a variety of other hobbies and their own routines which enable them to make their lives theirs.

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Care Provided by St Mary's Riverside

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Laura Barnsley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (61)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2022
    • Number of floors: 3

Funding & Fees Guide for St Mary's Riverside

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450

  • Prices are confirmed at point of assessment
  • (these prices are only a guideline, please contact St Mary's Riverside to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On Site Parking


St Mary's Riverside Reviews (63)

Total of 63, showing 1-20
9.9

St Mary's Riverside has a Review Score of 9.9 (9.947) out of 10, based on 30 reviews in the last 2 years. Over all time St Mary's Riverside has 63 reviews.

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Review from K H (Son of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After having mum stay in two homes previously, she could not settle, we found St Mary's Riverside. She is so happy and contented now and comfortable and safe, it is a joy to see.
The staff are amazing and so genuinely caring, the management are so helpful, we cannot thank them all enough. For the
family the most important thing is mum calls St Mary's Riverside "Home".

Reply from Laura Barnsley, Home Manager at St Mary's Riverside

Thank you for taking the time to leave us a review. We appreciate your feedback and are delighted to know that Mum is so happy. Your Mum's satisfaction is the staff's top priority. We are thrilled to know that finally she is settled and content. It's really uplifting to hear such positive comments from a family who visit regularly and have the experience of two other care settings.


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Review from C H (Granddaughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana has been in St Mary's for over two years now, due to dementia. The home is lovely, clean and well kept. The staff are fantastic and second to none. They go above and beyond to provide families with reassurance and provide a safe and happy environment for loved ones. Highly recommended to anyone.
Thank you for treating her so well.

Reply from Laura Barnsley, Home Manager at St Mary's Riverside

Thank you so much for sharing your experience with us. The team on the first floor put a lot of effort into making our service as user friendly and enjoyable as possible so we are thrilled to hear that your Nana is well cared for and content.


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Review from D H (Son of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff and management are so caring and helpful, nothing is too much trouble. They are so polite and kind. The care they have given to my Mother is outstanding.

Reply from Amanda Dillon, Business Manager at St Mary's Riverside

Thank you so much for your lovely feedback about St Mary's Riverside. We are delighted to hear that you are pleased with the love, care and support your Mum has received. Our team is committed to providing compassionate and personalised care and it means so much to us to know we've made a positive difference.


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Review from Jenny W (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to send my kind regards, thanks, and appreciation to the management and staff at St Mary's Riverside. My mother was admitted to St Mary's just over a year ago. The standard of care that she has received during this time has been excellent. The staff are always very kind, caring, and supportive,
and treat the residents with respect and dignity. My mother's health and well-being have certainly improved from moving into St Mary's after living alone in her own home. She is always clean and well-dressed. She enjoys the food and looks physically well. I have found the atmosphere at St Mary's inclusive, welcoming, and supportive to relatives, too, and we are included in the many activities, or invited to functions. Many thanks to all.

Reply from Amanda Dillon, Business Manager at St Mary's Riverside

Thank you so much, since your Mum moved in with us she's been an integral part of our Riverside family, as have you. She's settled in so well with us here and is an absolute delight to care for.


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Review from M R (Daughter of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at St Mary's Riverside for nearly a year now and has settled in very well. The staff are very caring and do craft activities and much more. The home is beautifully decorated with lovely views and is kept lovely and clean. I love the way there are different rooms to walk to and sit in
when you go and visit and a balcony over looking the river.
The food is excellent and the staff always happy to talk about any worries.
Thank you Riverside for making a hard job of putting my dad into care a much easier one.

Reply from Laura Barnsley, Home Manager at St Mary's Riverside

Wow what a lovely review. It means so much to us to know that we have helped in any way. We all recognise how difficult the transition into a care home can be. We are so pleased that our staff have helped to make that move a positive one for your Dad. Thank you for taking the time to feedback.


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Review from Evie B (Granddaughter of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan has been at St. Mary's Riverside for over two years, and during this time, the staff have consistently gone above and beyond to care for her. They treat her with the utmost dignity and respect, and it's incredibly reassuring to know that she is both happy and safe in their care. The daily activities
are varied and thoughtfully planned, and family and friends are always made to feel welcome to join in. I couldn't be more grateful for everything the team does for my Nan.

Reply from Jackie Brook, Care Relationships at St Mary's Riverside

Thank you so much for your kind words and thoughtful review. It means a great deal to us to hear how happy and safe your Nan feels at St. Mary's Riverside. Providing compassionate care with dignity and respect is at the heart of everything we do, and we're delighted to know that this has been your experience. We're also thrilled that you've noticed and appreciated our varied daily activities and the welcoming atmosphere we aim to create for residents and their loved ones. Your gratitude is truly encouraging for our team and reinforces our commitment to delivering the highest standard of care. Thank you for trusting us with your nan's care-it's an honour to support her and your family.


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Review from Angela O (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been so well cared for since arriving at St Mary's Riverside. The staff throughout the care home are so kind and caring. Nothing is too much trouble for them. The care home has a warm, homely feeling, is beautifully decorated and the bedrooms are spacious and well-appointed. My mum says that
she feels like she is living in a hotel. There are always lots of activities for the residents to do and the staff are on hand to support. I would highly recommend. This care home is the best in the area and I have visited many.

Reply from Laura Barnsley, Home Manager at St Mary's Riverside

Thank you Angela for taking the time to review our home. Your Mum has settled in so well. She is joining in with the activities and has made some really nice friendships which are lovely to see. I will pass your comments on to our staff who will be really happy that you as a health care professional believe they are doing a great job in looking after your Mum.


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Review from Julia N (Daughter of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents are so well looked after and happy at St Mary's, the management and staff are all extremely caring and kind. The atmosphere is lovely, the food is fabulous, and my mum and dad are happy and safe.

Reply from Amanda Dillon, Business Manager at St Mary's Riverside

Thanks, Julia; you're review is very much appreciated. Your mum and dad are delightful, and we look forward to your visits too.


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Review from Debbie M (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's health quickly deteriorated, after being very independent. After a long period of hospitalisation he was recommended for permanent care. The transition to permanent care was made much easier for us all due to the knowledgeable, warm and welcoming care team at St Mary's. I could not recommend
them more highly! The manager and care team genuinely care about the residents as individuals. The home is immaculately maintained in a wonderful area with views of the river. When weather permits staff enjoy taking residents for walks on the riverfront. Thank you to all at St Mary's for making a real difference!

Reply from Laura Barnsley, Home Manager at St Mary's Riverside

What a difference your dad makes to our home with his quick wit and sense of humour. He has brought so much laughter to all those around him. We love having him as a resident here at Riverside. Thank you so much for taking the time to leave us with such a kind review.


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Review from A G (Daughter of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum had been a day visitor to St Mary's for a number of months before she joined the home full-time at the beginning of March. The transition was made very smooth and Mum settled in quickly thanks to the caring manager and the wonderful team. The manager gave us (Mum's immediate family) her time
and professional advice on how to manage to move. This advice, alongside the welcoming feeling from the wonderful environment and interested, patient and caring staff saw the whole family surprised, relieved and delighted with how positively Mum talked about her new home. Mum is thriving at St. Mary's. She is happy, full of news, and proudly talks about new friendships, personalised room and the activities she takes part in. My Dad, sisters and their partners and Mum's grandchildren can't begin to express how grateful and thrilled we are to find this welcoming and professionally ran residential home.

Reply from Amanda Dillon, Business Manager at St Mary's Riverside

Thank you so much for your lovely review. We all adore your Mum and she has become such an integral part of our family, it feels like she's been with us forever. Thank you for your support as a family which always makes the transition into care so much easier.


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Review from Tony B (Nephew of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident in St Mary's for almost two years now. I have to manage her affairs from some distance and so rely heavily on the staff and management. I have only the highest praise for all of them. My aunt is so happy and content there. Recently she celebrated her 100th birthday. Everyone
at St Mary's, along with family and friends, produced a wonderful, memorable occasion for her. It is so clear that everyone is focused on the well-being of the residents. I have several years' experience of other homes, when my late wife had to support her mother. It was a never-ending struggle to maintain the level of care. St Mary's is so different in every way. Yes, everything is new and well-maintained, but it goes way beyond that. Ultimately it always comes down to the commitment of the staff and how management deal with the inevitable problems that will always occur in this environment. It is here that they excel. They fully deserve their Outstanding grading.

Reply from Amanda Dillon, Business Manager at St Mary's Riverside

Thank you so much for your wonderful words. You know that your aunt means so much to all of us and the whole home enjoyed celebrating her milestone birthday with you all, it really was such a memorable day


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Review from S L (Daughter of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing home, staff couldn't do enough.
My mum came into the home from another home where the care was non-existent. We all thought she would die in there, we were able to come here to the manager and her team. Mum is now walking, more lucid, eating and drinking, such a change. I couldn't recommend
the home enough to everyone. Thank you to the team for saving my mum.

Reply from Amanda Dillon, Business Manager at St Mary's Riverside

Thank you so much for your kind review. Your mum is a pleasure to look after and brings many a smile to our faces daily.


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Review from P C (Son-in-law of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved to St Mary's Home a couple of months ago, we were very lucky to get a room for her at such short notice.
Since she has been here our family, and her associates have seen a massive improvement not only in her appearance but her physical self, as well the home is everything she
needs and we're very happy she is getting the care she needs.

Reply from Jackie Brook, Care Relationships at St Mary's Riverside

Thank you for your kind words! We're thrilled to hear your mother-in-law has settled well and that you were able to secure a room for her at such short notice at St. Mary's Riverside Care Home. Our team is committed to providing a warm, supportive, and nurturing environment for all our residents and their families, and it's heartwarming to know that this has been reflected in your family's experience.


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Review from Deborah H (Daughter of Resident) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Communication between staff and family is fantastic, my family member is extremely happy being a resident. She is well looked after by all the staff who are all kind and caring and certainly in the right job! Anything needing to be addressed is done, not only promptly but professionally. Absolutely
no issues whatsoever and we do highly recommend St Mary's.

Reply from Jackie Brook, Care Relationships at St Mary's Riverside

Thank you so much for your wonderful review of St Mary's Riverside Care Home! We are delighted to hear about your positive experience with our communication and the care your family member receives. Our staff takes great pride in offering a kind, caring, and professional environment for all our residents. Your recommendation means the world to us. Thank you for trusting us with your loved one’s care.


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Review from S G (Daughter of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall impression from nearly a year of my loved ones' care is of a warm, friendly and caring home.
Staff are always helpful despite being under pressure and short-staffed at times (this is a country-wide issue). Rooms and communal areas are always clean and tidy. Any questions or queries are dealt
with quickly and professionally.
Management is always friendly and very helpful and knowledgable - as many issues arise around your loved ones' care and social service policies etc.
The room my loved one is in sadly has them sitting facing the car park which over time has made us realise that the room was set up badly and would be better the other way round so the resident can look at the view - better for her mental health. Overall my loved one is well cared for and is safe and warm and finally settling with all the changes they are experiencing, which must be very difficult for them to adjust to. Thank you.

Reply from Jackie Brook, Business Development at St Mary's Riverside

Thank you for taking the time to share your thoughtful and positive review of our care home. We appreciate your kind words and are pleased to hear about your overall positive impression over the past year.
It's good to know that you have found our home to be warm, friendly, and caring. Our dedicated staff strives to provide a high standard of care, even in challenging circumstances, and we are grateful for your understanding regarding the nationwide staffing issues.
We're delighted that the St Mary's Riverside team's responsiveness, cleanliness, and professionalism have contributed to a positive experience for your loved one. Your feedback regarding the room setup is valuable, and we appreciate your insight. Please rest assured that we are committed to making any necessary/possible adjustments to ensure the comfort and happiness of your loved one. If you ever wish to discuss this further or have any other concerns, please feel free to reach out to our Home Manager.


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Review from R F (Friend of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic, clean, welcoming environment. Lovely, warm, friendly and caring staff. Well done to all!

Reply from Paul Millar, Marketing Manager at St Mary's Riverside

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the St Marys Riverside team.


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Review from Caroline S (Daughter of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here since April, and since the first day, the staff have been welcoming to our whole family.
All staff know the residents individually; they get to know their preferences, likes and dislikes, and they are respectful, kind and patient. They know what is important to them
and also get to know their family members, so it is truly an individual service.
All staff seem to truly care about their job and the people they are caring for. They want to provide the best possible experience for their residents at this stage of their lives.

Reply from Paul Millar, Marketing Manager at St Mary's Riverside

Dear Caroline, many thanks for taking the time to review our home. It is a pleasure to care for your Mother and a privilege to have her with us. Your kind words are greatly appreciated, and I will, of course, pass them on to the St Mary's Riverside team.


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Review from Neil A (Relative of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly, some years ago, I had to place my own mother into a care home, I only wish I could have brought her to St Marys on the river for her final years. It's luxury beyond belief, the staff, like the home, are warm and caring beyond the call of duty. I can see just why the home was awarded 'outstanding'
this year because that is exactly what is is, wonderful and outstanding, as are the staff. The best thing about the home! They cater for many issues and it is safe, secure and well-managed. Thank you to all the staff.

Reply from Jackie Brook, Business Development at St Mary's Riverside

Your words touched us deeply, and we are grateful for the time you took to share your thoughts about St Marys Riverside. We understand the emotional journey of placing a loved one in a care home, and your kindness in expressing such warm sentiments means a great deal to all of us. We are here for you and your loved ones, and your message inspires us to continue striving for excellence every day.
Warm regards from everyone at St Marys Riverside.


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Review from L A (Granddaughter of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at St Marys Riverside has provided my grandparents with the most amazing care since they moved into the home. All the staff and managers are the most caring, kindest and loveliest people and we are so blessed to have them look after our precious grannie and gramps. Thank you for being like
a second family to us and them.

Reply from Paul Millar, Marketing Manager at St Mary's Riverside

Many thanks for taking the time to review our home. It is a pleasure caring for your grandparents. Your kind words are greatly appreciated and I will of course pass them on to the St Marys Riverside family.


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Review from Olivia C (Granddaughter of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my grandmother, I was greeted warmly by staff at reception. During my visit I found that all staff were approachable, attentive to my grandmother's needs and were prepared to answer any questions in a professional and caring manner. My grandmother is looked after very well by all of the
staff who work here.

Reply from Paul Millar, Marketing Manager at St Mary's Riverside

Many thanks for taking the time to review our home. Your kind words are much appreciated and I will, of course, pass them on to the St Mary's Riverside team.


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Current Review Score: 9.9 (9.947)

Overview of Review Score

The Review Score of 9.9 (9.947) out of 10 for St Mary's Riverside is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.947 for St Mary's Riverside is calculated as follows: ( (338 Excellents x 5) + (19 Goods x 4) ) ÷ 357 Ratings = 4.947

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Mary's Riverside is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Sep 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (3)

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Laura Barnsley

Job Title: Home Manager

Joined: 2021

Laura has spent over 30 yrs working in social care. She has been managing care homes for the elderly for over 20 years and loves her job. Laura and her established management team have worked together for over 15 years and are passionate about creating a real quality of life for the residents in their care. Laura believes that a happy team creates the right atmosphere and environment for the residents.


CQC rates all care homes in the country with only 3.5% of care homes being rated as outstanding. Laura and her dedicated team care and approach to the residents have previously gained them outstanding in all 5 CQC domains.


One of only 8 homes in the country to do this. Riverside has also recently achieved an Outstanding rating from CQC, something which the whole team are very proud of.


Laura brings with her a wealth of experience and a passion to make St Mary's Riverside the best home possible for the residents who live there.


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Sophie Moody

Job Title: Deputy Home Manager

Joined: 2021

Sophie has worked with Laura from the age of 18 when she started as a junior Care Assistant and has worked her way up to the role of Deputy Home Manager. She has completed her NVQ levels 2 and 3 in Health and Social Care and her NVQ level 5 Registered Managers Award. Sophie also has NVQ level 2 in Team Leading. Sophie has experience in managing a residential home but chose to be a Deputy as this is the role she enjoys the most and a role in which she holds a wealth of experience.


Sophie is dedicated to ensuring her residents receive the very best of care and the staff are happy, providing a safe and secure place for our residents to live and our families to visit.


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Sam Norris

Job Title: Deputy Home Manager

Joined: 2022

Sam has worked with Laura and Sophie for 10 years and brings scores of experience with her to St. Mary's Riverside. She has worked her way to Deputy Home Manager and is looking forward to developing within her role and advancing her skills.


Sam is passionate about our resident's well-being and strives to ensure everyone feels comfortable and included. She enjoys helping our residents settle into their new homes making their transition as easy as possible providing support and reassurance along the way.


Frequently Asked Questions about St Mary's Riverside

What types of Care is St Mary's Riverside registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Mary's Riverside provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does St Mary's Riverside have?

There are 61 Single Rooms.

What are the Facilities & Services at St Mary's Riverside?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Mary's Riverside to the centre of Hull?

4.8 mile(s) as the crow flies, distance by road may be significantly further.