Review from Sandra H (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience

Mum was only at St Marys Riverside for 3 weeks but in that time I couldn't have wished for a better place for her. From the moment you walk in through the door, it's like a home from home and as relatives of the residents you are made to feel so welcome. The staff on the dementia floor are amazing treating

everyone with care and compassion and they all went above and beyond with Mums end of life care. I cannot thank them enough, it is easy to see why St Marys Riverside was awarded outstanding on their CQC inspection. Thanks again for taking such good care of Mum.

Reply from Paul Millar, Marketing Manager at St Mary's Riverside

Dear Sandra, many thanks for taking the time to review our home. It was a privilege to care for your mum and we are thrilled that she enjoyed her time with us. Your kind words are greatly appreciated and I will of course pass them on to the St Marys Riverside team.

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Review from D C (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience

I am very grateful that particular effort has been made to secure a new bed for Mum, which has made her very much more comfortable. All of Mum's needs are being looked to, with dignity, care and compassion.

Reply from Paul Millar, Marketing Manager at St Mary's Riverside

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will, of course, pass them on to the St Marys Riverside family.

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Review from L N (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience

I find that the staff are warm and welcoming all the time. They treat Mum with care and loving support.
The facilities are exceptional and every effort is made to cater for Mum's needs.

Reply from Paul Millar, Marketing Manager at St Mary's Riverside

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the.
St Marys Riverside family.

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Review from Jane W (Daughter of Resident) published on 15 September 2023
Submitted via Website • Report

Overall Experience

My mother has recently been admitted to St Marys Riverside. She has received nothing short of outstanding care. We enquired on the Sunday as an emergency placement. The senior on duty was extremely professional and informative. An assessment was completed the following day and Mum moved in that very

evening. I cannot tell you the impact this has had on us as a family. For the first time in two years we as a family now have our life back. Mum is safe, happy, extremely well cared for and finally has had her first bath in over five years! What struck me about this care home from start to finish is how professional, kind and welcoming all the staff are, from the housekeeping staff all the way up to management. Everybody takes the time to get to know Mum and the rest of the family without judgement and we could not have wished for a happier more friendly environment.

Reply from Paul Millar, Marketing Manager at St Mary's Riverside

Many thanks for taking the time to review our home. It is a privilege to care for your mum and we are delighted that you chose St Marys Riverside and that she has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the St Marys Riverside team.

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Review from Louise A (Daughter of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience

My parents went to St Marys Riverside to have their second period of respite care. The staff here are amazing, the kindness and dignity they show my mum and dad is wonderful. The home has a lovely atmosphere and it's beautifully clean. The food is always really good and they can have anything they want.

The staff are so kind and always have time to talk and make my parents feel at home. Nothing is ever too much trouble. I cannot recommend this home highly enough. Thank you.

Reply from Paul Millar, Marketing Manager at St Mary's Riverside

Many thanks for taking the time to review our home. It is our pleasure to care for your parents and we are honoured that you chose St Marys Riverside. Your kind words are greatly appreciated and I will of course pass them on to the team.

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Review from Maureen S (Daughter of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience

My mam went into this care home in July and sadly passed away recently. The care and devotion she received for the three and half weeks she was there was beyond words. She received first-class treatment and was never alone as there was always someone checking her. She was treated with love and dignity

and every single person who works there deserves recognition. Such care and devotion was given throughout. The home was top-class and so clean and tidy it was a pleasure to walk through the doors. If anyone is looking for a caring care home then this is your place and we cannot thank everyone enough for making us feel special.

Reply from Paul Millar, Marketing Manager at St Mary's Riverside

Firstly, may we express our sympathies for the loss of your mum, she is deeply missed by all at St Marys Riverside. Many thanks for your kind words and I will, of course, pass them on to the St Marys Riverside family.

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Review from Anne C (Sister of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience

My sister has been cared for a few months on the dementia floor of St Mary's Riverside. Her condition makes her management challenging at times, but I have never seen the staff other than supportive, kind and encouraging. They know her as a person (and her immediate family) and are able to distract

her when that is possible or manage her frustration in other ways. The home is spotless, the willingness to adapt to food preferences and the sense of trying to build a community within the constraints of the individuals' varying levels of contentment/frustration/cheerfulness is fantastic. I have nothing but praise for them. Thank you.

Reply from Paul Millar, Marketing Manager at St Mary's Riverside

Dear Anne, Many thanks for taking the time to review our home. It is a pleasure to care for your sister and are thrilled that you chose to recognise the care and dedication that the Riverside team show. Your kind words are greatly appreciated and I will of course ensure that the home team see them.

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Review from S L (Son of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience

St Marys Riverside is, without a doubt, a five-star facility. My father stayed for respite care following a spell in the hospital, and his improvement due to the efforts and encouragement from the staff was amazing. (A special thank you to one lady who worked wonders).
Spotless rooms, excellent food

and a lovely atmosphere make it an easy choice for anyone looking for respite or residential care.
All staff should be very proud of their contribution to fantastic team achievement.

Reply from Paul Millar, Marketing Manager at St Mary's Riverside

Dear Stephen, many thanks for taking the time to review our home. It was our pleasure to care for your father. Your kind words are greatly appreciated, and I will, of course, pass them on to the St Mary's Riverside family.

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Review from Judith C (Respite Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience

From the day I was wheeled in by ambulance staff to leaving three weeks later to return home, I received nothing but kindness, encouragement and other help in innumerable ways. The accommodation was excellent, akin to any 5-star hotel. I was even accompanied to hospital appointments without feeling

I was being a burden to the care team. Nothing was too much trouble. The choice of activities on offer was wide-ranging, from exercises for helping with movement to quizzes and competitions to challenge the mind. I wouldn’t hesitate to recommend St Mary’s to anyone.

Reply from Paul Millar, Marketing Manager at St Mary's Riverside

Dear Judith, Many thanks for taking the time to review our home. It was our pleasure to care for you, and are delighted you are recovering well. Your kind words are greatly appreciated, and I will, of course, pass them on to the St Marys Riverside family.

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Review from A B (Son of Resident) published on 30 March 2023
Submitted via Website • Report

Overall Experience

Having visited St Mary's at their open event and been treated so well, I decided that this would be the right place for my elderly mother when the time comes. I made an initial enquiry relating to daycare, and upon explaining the situation, the manager offered to come round and speak with my mother.

It was a lovely, caring and reassuring meeting. To be honest, I was dreading taking this step but was soon feeling reassured and positive. My mother looked forward to her visit and has continued visiting one day each week. Each day she tells me about the lovely food and the great staff. She has already made a number of friends.
The manager and all of the staff have been superb. I could not have asked for more. Everyone has been very friendly and accommodating and has been flexible with any requests that have been made. The whole place has a welcoming and friendly atmosphere, and the interior is absolutely beautiful. From what I have seen, it could not get any better than this. Thank you.

Reply from Shellene Armstrong, Business Support Manager at St Mary's Riverside

Many thanks for your kind review of St Marys Riverside.

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Review from Paul D (Son of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience

My mother-in-law, who has dementia, has recently moved in. It's actually a pleasure to visit her (I've not said that for years). Although she can't remember any of the staff names, she has nothing but praise for them; they are all professional and caring. She enjoys taking part in the activities and

is a lot happier in herself; she thinks she's on holiday. Thank you to all the staff.

Reply from Paul Millar, Marketing Manager at St Mary's Riverside

Many thanks for taking the time to review our home. We are very proud of the team at St Marys Riverside and the service they provide. Your kind words are greatly appreciated, and I will, of course, pass them on to the team.

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Review from E G (Relative of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience

Well to start off, what an amazing welcome you are greeted with on arrival. All the staff are fabulous, super supportive and friendly. Went today to visit my boyfriend's grandma, who has recently moved into the home was lovely to see how settled she is and how much care she receives. We were able to

stay for an amazing Valentine's party and even enjoyed a cheeky glass of prosecco. It's so comforting to see how happy she is being at this home and how comfortable the staff have made her. It's made such a positive impact on her life, and it's very reassuring that she is in such safe hands.

Reply from Paul Millar, Marketing Manager at St Mary's Riverside

Many thanks for taking the time to review our home. It is our pleasure to care for your boyfriend's Grandma. We are very proud of the team at St Marys Riverside and the care they provide. Your kind words are greatly appreciated, and I will, of course, pass them on to the St Marys Riverside family.

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Review from Julie J (Daughter-in-law of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience

St Marys Riverside is outstanding.
Not only is this a beautiful, well-designed new building, the standard of care given by their kind and welcoming staff makes this a safe and happy place for your loved one.
From catering to management, each member of every team treats the residents with dignity

and respect.
No request is too much trouble - communication is consistent, friendly and considerate; we can finally sleep much easier at night knowing that our relative is being very well looked after.
Thank you for all of your hard work, St Marys staff; you are a credit to your profession!

Reply from Paul Millar, Marketing Manager at St Mary's Riverside

Dear Julie
Many thanks for taking the time to review our home. It is our privilege to care for your mother-in-law and we are delighted she has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the manager and the St Marys Riverside family.

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Review from J B (Friend of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience

When visiting Riverside Residential, I found that the staff are caring and professional, and it felt like a lovely family home with beautiful decorations offering tea and cake to visitors. I was also very impressed with my friend's room and the care you gave her during her short stay. Thank you.

Reply from Paul Millar, Marketing Manager at St Mary's Riverside

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the St Marys Riverside family.

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Review from G H (Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience

I was in St Marys for five weeks of respite after being in the hospital. I enjoyed the staff - the staff were very friendly and helpful. The facilities were excellent - just like a five-star hotel.

Reply from Paul Millar, Marketing Manager at St Mary's Riverside

Many thanks for taking the time to review our home. We are delighted that you enjoyed your stay with us. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the St Marys Riverside family.

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Review from Roger Q (Son of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience

My father had a residential placement for 11 weeks up to 10th January 2023, during the time when my mother was in the hospital. The overall care was outstanding in all respects. The care home has an excellent team of experienced and kind care professionals who are extremely responsive to the individual

needs of the people who they support. The environment is tranquil and relaxing, the rooms and communal areas of great quality and the activity programme offer something for everybody.
Thank you so much to the registered manager, business manager and the team for your invaluable support.
Best wishes to you all.

Reply from Paul Millar, Marketing Manager at St Mary's Riverside

Dear Roger, many thanks for taking the time to review our home. It was our pleasure to care for your father, and are delighted he enjoyed his time with us. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the St Marys Riverside family.

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Review from Jennifer M (Respite Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience

I have recently enjoyed my stay in the luxurious St Marys Riverside care home. I booked in for two weeks of respite after my left knee replacement operation but decided to stay for five weeks over Christmas and New Year. I can't fault the care I have received from the dedicated, cheerful staff. I have

enjoyed all my meals, most of which I have, by choice, eaten in my room. To me, it has been like having a holiday on a cruise ship! All my friends who have visited me here have been very impressed by the home, and I wouldn't hesitate to recommend it.

Reply from Paul Millar, Marketing Manager at St Mary's Riverside

Dear Jennifer, many thanks for taking the time to review our home. It has been our pleasure to care for you, and are delighted you enjoyed your stay with us. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the St Mary's Riverside family.

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Review from Shelley H (Daughter of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience

St Marys Riverside is the best care home I have ever seen; superb decor, caring, attentive staff, delicious meals, varied activities and a friendly atmosphere make it the number one choice for anyone seeking superlative care for a loved one. I cannot recommend it highly enough. It is wonderful - a credit

to the whole Riverside team.

Reply from Paul Millar, Marketing Manager at St Mary's Riverside

Dear Shelley, many thanks for taking the time to review our home. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the St Marys Riverside family.

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Review from Louise K (Relative of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience

My mother stayed at St Mary's for respite care following a knee replacement. We have been delighted with the level of care and attention she has received. Every single member of staff has been wonderful in terms of attitude, welcome, care and kindness. They work so hard, and their care extends to all

visitors. The building is beautifully cleaned and well-maintained. We have loved hearing about the wonderful food that my mother has been served. Thank you!

Reply from Paul Millar, Marketing Manager at St Mary's Riverside

Dear Louise, many thanks for taking the time to review our home. It was our pleasure and privilege to care for your Mum. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the St Marys Riverside family.

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Review from Bob C (Son-in-law of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience

My mother-in-law moved into St Marys in May 2022 as she had reached the stage where she was no longer able to live independently. From the very first day, she was made to feel very welcome and was encouraged and helped to make friends and to join in with the many activities. The staff were so friendly,

and nothing was too much trouble. The family, of all ages, from newborn up, were all made to feel welcome, and visits were a real pleasure. Finally, I should mention the food, which was always very good quality and varied with every effort made to meet individual preferences.

Reply from Paul Millar, Marketing Manager at St Mary's Riverside

Dear Bob, many thanks for taking the time to review our home. We are very proud of the team at St Marys Riverside, and I will, of course, pass on your kind words to the manager and the team.

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St Mary's Riverside

Care Provided by St Mary's Riverside

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Funding & Fees Guide for St Mary's Riverside

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