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St Mary's Riverside has a Review Score of 9.9 (9.947) out of 10, based on 30 reviews in the last 2 years. Over all time St Mary's Riverside has 63 reviews.
Review from Jack O (Nephew of Resident) published on 3 May 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Paul Millar, Marketing Manager at St Mary's Riverside
Dear Jack, many thanks for taking the time to review our home. It is our pleasure to care for your loved one, and we are delighted that they have settled in so quickly.
Your feedback is greatly appreciated, and I will, of course, pass your kind words on to the manager and the colleagues at St Mary's Riverside
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Review from Audrey R (Resident) assisted by family/friend published on 19 April 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Millar, Marketing Manager at St Mary's Riverside
Dear Audrey, many thanks for taking the time to review our home. We are delighted that you have settled in so well and are enjoying life at St Mary's Riverside. It is our pleasure to care for you. Your kind words are greatly appreciated and I will of course pass them on to the manager and the home colleagues.
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Review from D C (Brother of Resident) published on 12 April 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Paul Millar, Marketing Manager at St Mary's Riverside
Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our services. Thanks again for your kind words, and I will, of course, pass them on to the manager and the colleagues at St Mary's Riverside.
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Treated with Dignity
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Management
Safety / Security
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Value for Money
The Review Score of 9.9 (9.947) out of 10 for St Mary's Riverside is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.947 for St Mary's Riverside is calculated as follows: ( (338 Excellents x 5) + (19 Goods x 4) ) ÷ 357 Ratings = 4.947
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for St Mary's Riverside is based on 30 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 30 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Sep 2023
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Job Title: Home Manager
Joined: 2021
Laura has spent over 30 yrs working in social care. She has been managing care homes for the elderly for over 20 years and loves her job. Laura and her established management team have worked together for over 15 years and are passionate about creating a real quality of life for the residents in their care. Laura believes that a happy team creates the right atmosphere and environment for the residents.
CQC rates all care homes in the country with only 3.5% of care homes being rated as outstanding. Laura and her dedicated team care and approach to the residents have previously gained them outstanding in all 5 CQC domains.
One of only 8 homes in the country to do this. Riverside has also recently achieved an Outstanding rating from CQC, something which the whole team are very proud of.
Laura brings with her a wealth of experience and a passion to make St Mary's Riverside the best home possible for the residents who live there.
Job Title: Deputy Home Manager
Joined: 2021
Sophie has worked with Laura from the age of 18 when she started as a junior Care Assistant and has worked her way up to the role of Deputy Home Manager. She has completed her NVQ levels 2 and 3 in Health and Social Care and her NVQ level 5 Registered Managers Award. Sophie also has NVQ level 2 in Team Leading. Sophie has experience in managing a residential home but chose to be a Deputy as this is the role she enjoys the most and a role in which she holds a wealth of experience.
Sophie is dedicated to ensuring her residents receive the very best of care and the staff are happy, providing a safe and secure place for our residents to live and our families to visit.
Job Title: Deputy Home Manager
Joined: 2022
Sam has worked with Laura and Sophie for 10 years and brings scores of experience with her to St. Mary's Riverside. She has worked her way to Deputy Home Manager and is looking forward to developing within her role and advancing her skills.
Sam is passionate about our resident's well-being and strives to ensure everyone feels comfortable and included. She enjoys helping our residents settle into their new homes making their transition as easy as possible providing support and reassurance along the way.
