Priorslee House

Shifnal Road, Telford TF2 9NN
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9.3 55 Reviews
  • Priorslee House, Telford
Priorslee House is a state of the art, luxury care home located close to the popular residential areas of Priorslee and Snedshill, both of which are conveniently positioned for access to the centre of the industrial town of Telford.

Located on Shifnal Road, the home sits just a short distance from The Lion Pub, Priorslee Lake and Shifnal Golf Club, enabling Residents to take a full and active part in local community life.

As of autumn 2022, Priorslee House care home is delighted to open the Sweet Pea residential dementia care community, exquisitely furnished to the highest standards.

Delivering personalised care packages for elderly people who would benefit from supportive residential care and dementia care, Priorslee House is able to meet individuals’ wide ranging, changing needs and a home for life.

Beautifully designed around an attractive central courtyard garden, Priorslee House offers state of the art, luxury accommodation in three communities with additional hotel style services and facilities on the ground floor.

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Care Provided by Priorslee House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Anita Horton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (71)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Priorslee House Reviews (55)

Total of 55, showing 1-20
9.3

Priorslee House has a Review Score of 9.3 (9.321) out of 10, based on 22 reviews in the last 2 years. Over all time Priorslee House has 55 reviews.

Overall Experience

  • 47
  • 5
  • 0
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  • 2

Date Published

55
9
13
22
33

Review from Daphne P (Daughter of Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Priorslee House has been good for Mum and she is well settled, having been there just over two years now.
We love how welcoming the home is to all visitors, and how hard the staff work to ensure there is always lots going on in the way of activities.
The home is always spotlessly clean, the communal
areas, and Mum's room, with no smells!
The food is good, and Mum has no complaints.
Staff have good relationships with all the residents, and respect their individuality.

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Review from Sylvia B (Wife of Resident) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband's experience was very good. However, he needed additional support because he is wheelchair bound. He is unable to move from room to room unaided which meant he could remain in one place for a considerable time. We do not blame the staff for this, but he did need one to one support most of
the time. We are not sure if staff were made aware of this.
There seemed to be a problem some evenings with the change over of shifts at 8pm. The delays appeared to be because of staff levels on duty. This is not a criticism of the staff, they did their best under the circumstances.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Priorslee House

Thank you for your review, we value all feedback as it helps us to make improvements where required. We are happy to hear that your husbands experience was positive. We take great pride in providing excellent care. We appreciate your comments regarding the staffing levels and understand how important it is to maintain smooth operations; we are continuously working to address any challenges to ensure timely service and care is delivered. Your feedback is invaluable as we strive to improve, if you wish to discuss anything further, please do not hesitate to contact the home direct.


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Review from K H (Daughter of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The experience over the last 7 months has been generally very good. The home it self is very comfortable, clean and aesthetically pleasing. The bedrooms and ensuites are ideal. The staff in the main are very good, incredibly patient with the residents and attend to all their needs however vulnerable
they are.
There was one terrible incident which occurred due to another residents behaviour, where my mother was injured. The handling of this has been disappointing, mainly due to lack of an action plan and poor communication from HC-One management.

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Review from N R (Son of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my mothers first 2 months in Priorslee House. The facilities are excellent and the staff are friendly and caring. I feel that she is safe and well looked after.

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Review from Claire E (Daughter of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We moved our Mother from here in November due to several 'unwitnessed' falls that led to quite serious injuries including a very severe cut that required hospital treatment. She was left bleeding on the floor for a substantial period of time due to staffing being below the legal limit. This was initially
denied but had to be admitted when Safeguarding got involved.
There is no degree of Management whatsoever, it's more of a throw staff under the bus approach.
We're aware of other residents having also moved since Mum so it's definitely not just an us issue.
The new home totally enlightened us as to what care should be with trained and considerate staff and a manager that takes that role on properly. Please don't be fooled as we were by the grand tour and false promises. If I could leave a zero rating I certainly would.

Reply from Clare Sheehan, Careline Advisor at Priorslee House

We appreciate you reaching out to us with your feedback and we are sorry to hear about your experience at Priorslee House Care Home. Following your conversations with our regional leadership team surrounding your concerns, please be assured your feedback has been taken very seriously. We investigated your concerns and identified areas for improvement and have worked closely with the team at the home to make these improvements and further support residents' experiences in our home.


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Review from Natalie C (Daughter of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This care home looks beautiful but the care is not up to scratch due to poor support from management. The residents with dementia are on the first floor and it always felt like they were second class citizens. There are not enough carers for the number of residents to be cared for safely. My mum suffered
a serious injury and has had falls whilst in their care. Simple things like making sure that residents have their own glasses and footwear don't happen - they are asking for falls when this is ignored. Residents wear the same clothes day after day because there is no protocol to put them in the wash each day - this would ensure that they had clean clothing every day. There is not a good level of understanding about dementia, capacity seems to be used as a reason not to do things rather than to encourage people to live as well as possible with dementia. We tried to work with the home and regional mangers to improve things but in the end have moved mum. Don't send people with dementia here.

Reply from Clare Sheehan, Careline Advisor at Priorslee House

At Priorslee House Care Home the safety and wellbeing of those living in our home is of the utmost importance. We are sorry to hear about your concerns surrounding your mum's care. Following your conversations with our care home colleagues and regional leadership team, we hope we were able to assure you that we have taken your feedback on board and provided you with reassurance about the additional measures we have now put in place, to further support residents' health and wellbeing in our home.


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Review from D G (Daughter of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Priorslee House carers have always been pleasant and helpful. It is very reassuring to know that Dad is looked after and treated with respect and dignity. He is comfortable and generally happy. The home is clean and tidy. The meals are mostly good from what Dad has said. He enjoys the refreshments also.
There is always a friendly smile from staff. They genuinely care. The rooms are spacious and nicely decorated.
Along with the carers, I have received fantastic support from the manager and administrator, particularly with more emotional support and financial issues advice. I recommend Priorslee House.

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Review from Elizabeth Anne G (Friend of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely, welcoming place. My friend is so well looked after and importantly, safe.
The staff are so caring to their residents but also to their families and friends. Thank you.

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Review from T P (Daughter of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very very poor. Don't be fooled by the nice furniture and fake flowers. They were regularly below legal limits for staffing ratios which management knew about. They now have agency staff as we raised it after a serious accident, due to no staff being present. Senior HC-One management have admitted they
were below legal limits of staff. Home Manager tried to deny it and lied to Safeguarding about it. Numerous days on the trot without personal care, including teeth not being brushed, has been admitted by Senior Management. Call bells are ignored, as reported by other relatives. Residents are left sitting in a room with a television on and no entertainment on the dementia suite. Anyone can enter the building as no checks are done on who you are and who you are there to see, the signing in book is never checked. We have moved to another care home and the difference in my Mum is incredible, she has a new lease of life and is walking and talking again. The Manager should be ashamed.

Reply from Clare Sheehan, Careline Advisor at Priorslee House

We appreciate you reaching out to us with your feedback and we are sorry to hear about your experience at Priorslee House Care Home. Following your conversations with our regional leadership team surrounding your concerns, please be assured your feedback has been taken very seriously. We investigated your concerns and identified areas for improvement and have worked closely with the team at the home to make these improvements and further support residents' experiences in our home.


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Review from G S (Husband of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has severe mobility and dexterity problems with some dementia. She went to Priorslee House for 2 weeks of respite but deteriorated whilst there. The private bedrooms and general areas are very smart, akin to a modern hotel. The carers are very attentive and whilst my wife expected to come home
she has settled in very well.

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Review from B P (Daughter-in-law of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every effort is being taken to allow/support my mother-in-law to settle in.
Medical concerns are being actively addressed to ensure her well being and safety.
I and the family are always been made welcome and never feel unannounced. Very pleased.

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Review from Kevin D (Nephew of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What an excellent care home, environment, staff, food all top service.
Everything I could want for my aunt to be in a more beautiful, kind environment.
Staff and management always have a lot of time for residents and family members.
Thank you all.

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Review from C G (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled into the home very well thanks to the staff and management. She's happy, healthy and enjoying her time at Priorslee House.

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Review from Evelyn G (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is so well looked after in this beautiful care home. The caring staff are patient and understanding with the residents, talking to them, explaining things and reassuring them. My father has Alzheimer's and is very quiet and gentle. He is frail, and the staff keep an eye on him as he is prone
to falling.
The lounge and dining room are beautifully decorated and clean. He is able to choose the meals he wants, and regular hot and cold drinks are available throughout the day.
His room is lovely and warm, with an ensuite bathroom. Clean towels are provided every day.
The manager is very approachable and helpful, treating each resident according to their needs and individual personalities.
I feel very reassured now that my father has settled into this lovely home.

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Review from R S (Son-in-law of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been in Priorslee House for two months, and we are so pleased with the care she is receiving. Whilst there were some minor hiccups at the start, after we spoke to the care home manager, they were quickly sorted out.

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Review from Trevor A (Brother-in-law of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the initial enquiry to the arrival of my brother-in-law, the management team supported the family very well. Staff are friendly and approachable. Night staff were efficient and very good in their communication with family after my brother-in-law had a fall and needed a hospital visit. Meals are
suited to the needs of residents, and choices are varied.
Housekeeping team and maintenance persons support families to make the rooms individual and homely.

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Review from J H (Wife of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were greeted with a warm welcome from the staff.
We were impressed by the quality of the decor and furnishings.
His bedroom was nice and warm, with its own bathroom.
Staff were friendly and brought us cups of tea nad cake.
Staff were warm and reassuring when we had to leave.
My husband said
the food was lovely and lots of it.
I would use this home again.

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Review from S L (Regular Volunteer) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the Co-op Community Champion and visit the care home to carry out activities with the residents. My friend's mum is a resident and is very happy. I love the family atmosphere, all of the residents are happy and well looked after and the staff are fabulous! The facilities are top notch and I can
honestly say it’s a pleasure to spend time with them all! Carry on with the good work and I’ll see you all soon!

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Review from J C (Daughter of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are all so pleased that Mum has settled into life at Priorslee House so well. She is extremely well cared for and all the staff are very attentive to her needs. Most importantly, she is very happy and enjoys her interactions with the carers and the many different activities they organise for the
residents.

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Review from Kate R (Granddaughter of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What could be a scary and nerve-wracking experience has been made so much easier through kindness and thought out. Everyone has been friendly, relaxed and very understanding. Everyone has talked directly to my 'na' rather than just to us. Everyone is respectful and enjoyable. The staff are wonderful
- thank you for everything. We have come today and Na is having and exercises class - she is delighted and the gym instructor is brilliant!
Well done all and thank you.

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Current Review Score: 9.3 (9.321)

Overview of Review Score

The Review Score of 9.3 (9.321) out of 10 for Priorslee House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.321 for Priorslee House is calculated as follows: ( (166 Excellents x 5) + (55 Goods x 4) + (17 Satisfactorys x 3) + (7 Poors x 2) + (17 Very Poors x 1) ) ÷ 262 Ratings = 4.321

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Priorslee House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Top 20 Large Care Home Groups 2023

Recipient: HC-One

Date: Tuesday 28 Feb 2023 More details

Top 20 Care Homes West Midlands 2023

Recipient: Priorslee House

Date: Tuesday 28 Feb 2023 More details

Top 20 Care Homes West Midlands 2022

Recipient: Priorslee House

Date: Thursday 30 Jun 2022 More details

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Meet the Team (1)

Anita

Anita Horton

Job Title: Home Manager

Joined: 2021

“For me, kind care is treating each person as an individual, ensuring everyone receives care centred around their individual needs.”


As a dedicated care professional who has worked within the sector since finishing education, Anita has gained a wealth of experience in providing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Anita closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is keen to include the local community in life at Priorslee House.


When asked what she enjoys most about her role, Anita remarked:
“I enjoy making a difference to the Residents’ lives each day, seeing them happy and ensuring that they are well cared for, is such a rewarding feeling.”


Outside of work, Anita enjoys spending quality time with her family, particularly her grandchildren who she spends each weekend with.


Frequently Asked Questions about Priorslee House

What types of Care is Priorslee House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Priorslee House provide?

Palliative Care is an additional type of care provided.

How many Rooms does Priorslee House have?

There are 71 Single Rooms.

What are the Facilities & Services at Priorslee House?

Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Priorslee House to the centre of Telford?

0.9 mile(s) as the crow flies, distance by road may be significantly further.