Priorslee House

Shifnal Road, Telford TF2 9NN
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9.3 55 Reviews
  • Priorslee House, Telford
Priorslee House is a state of the art, luxury care home located close to the popular residential areas of Priorslee and Snedshill, both of which are conveniently positioned for access to the centre of the industrial town of Telford.

Located on Shifnal Road, the home sits just a short distance from The Lion Pub, Priorslee Lake and Shifnal Golf Club, enabling Residents to take a full and active part in local community life.

As of autumn 2022, Priorslee House care home is delighted to open the Sweet Pea residential dementia care community, exquisitely furnished to the highest standards.

Delivering personalised care packages for elderly people who would benefit from supportive residential care and dementia care, Priorslee House is able to meet individuals’ wide ranging, changing needs and a home for life.

Beautifully designed around an attractive central courtyard garden, Priorslee House offers state of the art, luxury accommodation in three communities with additional hotel style services and facilities on the ground floor.

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Care Provided by Priorslee House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Anita Horton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (71)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Priorslee House Reviews (55)

Total of 55, showing 21-40
9.3

Priorslee House has a Review Score of 9.3 (9.321) out of 10, based on 22 reviews in the last 2 years. Over all time Priorslee House has 55 reviews.

Overall Experience

  • 47
  • 5
  • 0
  • 1
  • 2

Date Published

55
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33

Review from Paul R (Grandson of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service, efficient and friendly. It has been a great experience and a smooth transition. The staff are friendly and most importantly, my nan is happy, so I am happy.

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Review from Phil A (Son of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely building and furnishings. Food looks nice, plenty of options. Staff couldn't be more friendly. My mother has been made to feel very much at home and has settled in well.

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Review from Robert B (Brother of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good all round. Very helpful and caring.

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Review from R B (Son of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well designed and appointment that is well managed. All staff are welcoming and caring of residents, family and each other. Having worked in the care sector in management design and building and maintenance, we think this home is excellent.

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Review from C R (Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love Priorslee House. It certainly feels like home - my home! The staff are like family to me. The cleanliness is superb and the food is excellent. I love the activities laid on and there is always a member of staff to talk with.

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Review from Sue M (Daughter of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I first visited Priorslee House, I received a first class welcome. My dad is so comfortable, warm and cared for and safe. The home is modern, colourful, fresh and clean all the time. Dad's carers are extremely professional and genuinely very caring, special people. My dad's room is luxurious
and very homely. Dad loves the meals here, they are excellent. The garden and lounge are so lovely, clean and comfortable. Dad loves his bubble baths. Dad loves living at Priorslee House, he's very content and loves his room, staff, meals and drinks. The staff are the best and I highly recommend it to many I know.

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Review from Kim C (Daughter of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and put my father at ease. I have peace of mind that he is now in a safe environment to get the care he requires. Plenty of social activities to help stimulate him.

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Review from Ray C (Son-in-law of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed by the warmth and friendliness of the staff. I can see that my father-in-law will be well looked after.

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Review from A R (Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant. Friendly atmosphere. Carers are very good. I have a stoma and can be very unwell on occasions.

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Review from John W (Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into the home before Christmas. I left as planned but as I got back to my bungalow I had to come back. We are like a family at this home. I love living here.

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Review from E R (Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are very helpful.

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Review from L P (Daughter of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident here for six weeks. We are extremely pleased with the attention and care that she has received. She has had covid during her time here and her care during this time was excellent.

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Review from C B (Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very Good

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Review from V B (Sister-in-law of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful and understanding.

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Review from Patricia C (Sister of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has always been an introvert. Since coming to Priorslee she is laughing and engaging with others. I’ve not seen her this happy in years. Endless compliments from her on each call and visit. I’m overwhelmed by the kindness and respect the staff show at all times. Always welcomed at the door
with a smile and from every staff member you pass. She is well looked after, safe and happy. I would recommend Priorslee House to all.

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Review from Andrew T (Son of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved in May 2022 at a very difficult time. However, the staff have been unfailingly caring, and kind and helped her to settle into her new surroundings. We are particularly happy with her carers who have gone above and beyond. One of her carers, in particular, shows empathy beyond her years
and is a credit to your organisation.

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Review from David T (Son of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival, you get a professional, warm welcome, where you are asked who you are here to see (secure). Clean, well-presented areas throughout the house, with a well-stocked and variable selection of drinks and snacks (freshly made cake). I've not got a bad word to say about all aspects of the Priorslee
House offering. I wouldn't hesitate in recommending this establishment to anybody seeking respite or a more permanent stay.

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Review from Neal M (Grandson of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful day celebrating my Nan's 100 birthday. Organised by the home and catering to all the extended family with care for all dietary requirements. We were all made to feel very welcome. It was a great day in lovely surroundings for all of us.

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Review from F R (Relative of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Light, airy and beautifully kept surroundings with friendly, caring staff. Felt secure and safe and I would be happy to recommend, nothing is too much trouble and my relative is very happy and well looked after here.

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Review from Carl E (Relative of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The grounds are kept immaculate, the security was impressive, and the home felt more like a hotel. Impressive entrance, all kept extremely clean and tidy. All the staff were friendly and approachable.
Food was delightful, and all dietary requirements were catered for and well-executed.

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Current Review Score: 9.3 (9.321)

Overview of Review Score

The Review Score of 9.3 (9.321) out of 10 for Priorslee House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.321 for Priorslee House is calculated as follows: ( (166 Excellents x 5) + (55 Goods x 4) + (17 Satisfactorys x 3) + (7 Poors x 2) + (17 Very Poors x 1) ) ÷ 262 Ratings = 4.321

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Priorslee House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Anita

Anita Horton

Job Title: Home Manager

Joined: 2021

“For me, kind care is treating each person as an individual, ensuring everyone receives care centred around their individual needs.”


As a dedicated care professional who has worked within the sector since finishing education, Anita has gained a wealth of experience in providing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Anita closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is keen to include the local community in life at Priorslee House.


When asked what she enjoys most about her role, Anita remarked:
“I enjoy making a difference to the Residents’ lives each day, seeing them happy and ensuring that they are well cared for, is such a rewarding feeling.”


Outside of work, Anita enjoys spending quality time with her family, particularly her grandchildren who she spends each weekend with.