Priorslee House

Shifnal Road, Telford TF2 9NN
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9.3 55 Reviews
  • Priorslee House, Telford
Priorslee House is a state of the art, luxury care home located close to the popular residential areas of Priorslee and Snedshill, both of which are conveniently positioned for access to the centre of the industrial town of Telford.

Located on Shifnal Road, the home sits just a short distance from The Lion Pub, Priorslee Lake and Shifnal Golf Club, enabling Residents to take a full and active part in local community life.

As of autumn 2022, Priorslee House care home is delighted to open the Sweet Pea residential dementia care community, exquisitely furnished to the highest standards.

Delivering personalised care packages for elderly people who would benefit from supportive residential care and dementia care, Priorslee House is able to meet individuals’ wide ranging, changing needs and a home for life.

Beautifully designed around an attractive central courtyard garden, Priorslee House offers state of the art, luxury accommodation in three communities with additional hotel style services and facilities on the ground floor.

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Care Provided by Priorslee House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Anita Horton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (71)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Priorslee House Reviews (55)

Total of 55, showing 41-55
9.3

Priorslee House has a Review Score of 9.3 (9.321) out of 10, based on 22 reviews in the last 2 years. Over all time Priorslee House has 55 reviews.

Overall Experience

  • 47
  • 5
  • 0
  • 1
  • 2

Date Published

55
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13
22
33

Review from S M (Daughter of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother celebrated her special birthday in May and the staff made it a truly amazing day for her. Everything was just perfect. A beautiful memorable day that has left her with wonderful memories. Priorslee House certainly goes that extra mile, the staff are truly brilliant.

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Review from David M (Grandson of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My amazing Nan had her 100th birthday and the home put on an absolute fantastic do for her. The staff were lovely, and the spread was amazing. First time I'd seen my Nan in this home and my first impressions blew me away. Absolutely lovely home and my Nan is very happy there.

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Review from Amanda T (Friend of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited in May and the home excelled themselves it was a great day, fantastic food and the staff were lovely. The home was spotlessly clean and beautifully decorated. The gardens surrounding the home were well kept.

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Review from D G (Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole place is luxurious. The design for convenience and ease of living is superb. The staff are very friendly, understanding and full of social skills, makes you feel at home. In other words, it is faultless.

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Review from Lisa H (Niece of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the home last week, what a fabulous place this is, the staff can’t do enough for you and my Aunt absolutely loves living there. The decorations are absolutely beautiful and all furnished to the highest quality. I would recommend this home without hesitation.
Looking forward to returning soon.

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Review from D L (Resident) published on 6 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. Everyone is very kind.

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Review from G H (Son of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely superb. I haven't seen dad this relaxed and comfortable in a long time.

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Review from S P (Daughter of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The difference in my mother since moving in is breathtaking. We have total peace of mind she’s in safe hands. The food is delightful and the staff are so attentive. A wonderful setting that makes a real difference.

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Review from Jane P (Daughter of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived here after two weeks in hospital. Within 24 hours her improvement was obvious, clean, and well cared for. Now 4 weeks on, I can't actually remember when mum looked so well! Good food, care, socialisation, time and conversation have made all of the difference, I'm now much more confident
for her return home. A poorly, elderly parent is such a worry, but I was quickly reassured when I saw the high standard of care. So homely and allowing the dogs to visit gave mum a massive boost.

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Review from S W (Friend of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful care home with welcoming and friendly staff. 24-hour care gives residents and families peace of mind. Luxurious interior with comfortable rooms and an appetising menu to suit all.

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Review from Judith H (Daughter of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this home for 6 weeks now and I can only give high praise to the way in which she has been cared for, the staff are all caring and considerate. She had had a very difficult time in hospital and the care home that she was discharged into. Since moving her to Priorslee House I have
watched her improve in the environment of Priorslee House and get back to the person that I know. The staff always listen to any concerns and do their utmost to work with requests, This is the best place for my Mother to be.

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Review from Philip C (Son of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the best care homes in Shropshire. A boutique-style luxury designed establishment. Excellent value for money considering what you get compared to other local homes in the area. Staff are friendly, super helpful and supportive to both residents and family/friends. We are always made to feel welcome
and part of the family when visiting. The staff make it a happy place to stay and /or visit plus organise various events for the residents to enjoy. The management are always accommodating and professional, and go the extra mile to provide excellent care to residents. The food menus are equal to any restaurant and meals are well presented. The staff listen to our views, suggestions and comments and act quickly when required. We would strongly recommend Priorslee House to anyone looking for care. Many thanks to the wonderful staff, we appreciate everything they do.

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Review from J G (Daughter of Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial enquiry to mum settling in, everything has been a reassuring transition. We are completely amazed by the luxurious surrounding from common areas to beautiful bedrooms. The real stars of this home are the staff - management, carers and hospitality workers who are all so very friendly,
attentive and efficient. Nothing is too much trouble and every detail is addressed to make mum feel at home. She enjoys her daily chats with all staff and says she is very lucky. Location and parking facilities are an added bonus. We're all looking forward to summer to enjoy the lovely outdoor surroundings. Well done and thank you to all staff.

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Review from Doreen R (Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful place, I am 91 years of age and I have been registered disabled since 1977. I have had lots of falls and been in hospital lots of times. Here, nothing is any trouble for any member of staff. They are all so kind and helpful. I have no idea yet if I am going to be allowed to stay,
but I really hope I will be able to spend the rest of my days here.

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Review from John O (Son of Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is built to a magnificent standard with rooms and communal areas that would grace any five-star hotel. Individual rooms are large and very well equipped. All of the staff we met are very professional, friendly and above all obviously treat residents with care and compassion.

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Current Review Score: 9.3 (9.321)

Overview of Review Score

The Review Score of 9.3 (9.321) out of 10 for Priorslee House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.321 for Priorslee House is calculated as follows: ( (166 Excellents x 5) + (55 Goods x 4) + (17 Satisfactorys x 3) + (7 Poors x 2) + (17 Very Poors x 1) ) ÷ 262 Ratings = 4.321

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Priorslee House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (1)

Anita

Anita Horton

Job Title: Home Manager

Joined: 2021

“For me, kind care is treating each person as an individual, ensuring everyone receives care centred around their individual needs.”


As a dedicated care professional who has worked within the sector since finishing education, Anita has gained a wealth of experience in providing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Anita closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is keen to include the local community in life at Priorslee House.


When asked what she enjoys most about her role, Anita remarked:
“I enjoy making a difference to the Residents’ lives each day, seeing them happy and ensuring that they are well cared for, is such a rewarding feeling.”


Outside of work, Anita enjoys spending quality time with her family, particularly her grandchildren who she spends each weekend with.