Marmaduke

50 Marmaduke Street, Hull HU3 3BH
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8.7 6 Reviews
  • Marmaduke, Hull
Welcome to Marmaduke!

Located on Marmaduke Street in Kingston-upon-Hull, Marmaduke is a specialist care home which supports up to 18 adults living with complex mental and physical health needs.

Marmaduke is part of the Exemplar Health Care group, a leading provider of specialist nursing care for adults living with complex and high-acuity needs.

The home has the facilities and skills to provide person-centred care and rehabilitation for adults who have neuro-disabilities, acquired brain injuries and complex mental health needs, including those who display challenging behaviour.

They excel in facilitating positive outcomes for people who have previously experienced failed placements – across Exemplar Health Care, over 60% of residents move into their homes following a failed placement.

Marmaduke has 18 large bedrooms, each with an en-suite wet room to support more independent living. The service also benefits from communal living space, therapy areas and an accessible landscaped garden.

The home is situated near the centre of the vibrant city of Kingston-upon-Hull, right in the heart of the community, and is easily accessible.

Their approach to care focuses on maximising independence, building everyday living skills and helping people to reach their goals. The home has an in-house Occupational Therapist, Physiotherapist and Life Skills Coordinator as part of its Clinical Team, as well as Registered Nurses and Health Care Assistants. They also have access to Exemplar Health Care’s Mental Health and Behaviour Support Team, and Clinical Psychiatrist, where required.

The home provides an individualised care and rehabilitation plan for all of its service users, with as much input from them as possible.

They passionately believe in making ‘every day better’ for the people they care for.

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Care Provided by Marmaduke

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 18 Service Users
  • Privately Owned
  • Care Offered
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Other Care Provided
  • Independent Living Training
  • Palliative Care

Good to Know

  • Person in charge
  • Joanne Roper (Home Manager)
  • Admission Criteria
    • Ages from 18 to 65
  • Room Information
    • Single Rooms (18)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 1

Funding & Fees Guide for Marmaduke

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Marmaduke Reviews (6)

8.7

Marmaduke has a Review Score of 8.7 (8.681) out of 10, based on 2 reviews in the last 2 years. Over all time Marmaduke has 6 reviews.

Overall Experience

  • 6
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Date Published

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Review from Joanne L (Sister-in-law of Resident) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law was moved from another home within the company to be closer to his family.
Marmaduke is fabulous, it is clean, the food is amazing, the staff are well-trained and very approachable and happy in their workplace. The home offers activities which adapt to all individuals living in the
home. His bedroom at Marmaduke is beautiful, he has all his own pictures in there which makes it homely, put up by the home's handyman who is fantastic, nothing is too much trouble. All the service users seem really happy when we visit and the staff are all outstanding.
My brother-in-law is always treated with dignity and respect, staff always go above and beyond, from the management to the housekeeping.
Amazing care home with amazing staff, from the reception staff, and manager to ward staff. Five-star.

Reply from Jenna Wood, Marketing Manager at Marmaduke

Thank you for your kind review! We're so glad to hear your brother-in-law is enjoying his time at Marmaduke. It's wonderful to know that the care, activities and personalised touches are making a positive impact. We truly appreciate your feedback and will continue to strive to provide the best care possible.


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Review from J M (Relative of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is nothing but A1 from pre-admission to the quality of transfer to the home. Each and every one of the staff within the home goes above and beyond to care for my family member to above and beyond standards. I could not wish for a better service and feel safe leaving my family member in your
care. The hygiene standards are very high standard and always feels homely. As a family, we feel very informed of everything. Couldn't wish for a better home. Every member of staff, from management to care to domestic, hats off to you.

Reply from Lucy, Manager at Marmaduke

Thank you for taking the time to leave a review. We're so glad to hear that you feel safe with your relative living here. We're extremely proud of our team here. They'll be thrilled to hear this feedback.


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Review from Ian N (Husband of Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the friendly staff and management at Marmaduke. When I visit my wife's bedroom, and the home is always clean and tidy. The quality of care and support my wife receives is excellent. It makes my life away from her a little easier to bear, knowing she is well looked after.
If I even became full, like my wife, this is the place I would want to be!

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Review from B H (Wife of Resident) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are polite welcoming and informative, my husband is well cared for. His individual needs are safely and pleasantly delivered. I feel reassured that my husband is in safe caring hands at Marmaduke.

Reply from Jenna Wood, Marketing Manager at Marmaduke

Thank you so much for your kind review of Marmaduke, B H. We're really pleased to hear that your husband is settled into the home and that you feel as though he is in safe caring hands. I'll pass your message onto the team, they’ll be delighted to receive this feedback.


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Review from Sandra C (Daughter of Resident) published on 30 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad went into the home in May he has settled so well and looks so much better physically. I believe this is because of the excellent care he is receiving now from the caring helpful staff. They do activities with Dad and make him smile, along with taking excellent care of his health needs with
great professionalism. I feel much happier myself as I do not need to worry about my dad as he is being very well looked after. Thank you to all of the staff.

Reply from Jenna Wood, Marketing Manager at Marmaduke

Thank you for your kind review, Sandra. We're so glad to hear that you feel your dad has settled into the home and he enjoys all the activities that take place. We're also pleased that you feel confident that he's receiving the best possible care. I'll pass on your message to the team - they'll be thrilled to read it!


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Review from Helen B (Daughter of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team provide a fantastic level of support, and the communication to relatives is excellent. They all really care and want the very best for their service users. We are always made to feel very welcome on our visits to Dad.

Reply from Jenna Wood, Exemplar Health Care at Marmaduke

Hi Helen, thank you for your brilliant review of Marmaduke. We're really pleased to hear that your Dad is settling into the home and that colleagues communicate regularly with you. I'll pass your message onto the team - what a lovely way to end the week.


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Current Review Score: 8.7 (8.681)

Overview of Review Score

The Review Score of 8.7 (8.681) out of 10 for Marmaduke is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Marmaduke is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.681 Points relating to the number of positive Reviews for Marmaduke is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6. 2 Positive Reviews ÷ 3.6 = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Joanne Roper Luceria

Job Title: Home Manager

Hi, I'm Joanne the Home Manager at Marmaduke care home in Hull.


Frequently Asked Questions about Marmaduke

What types of Care is Marmaduke registered for?

Dementia, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Marmaduke provide?

Palliative Care & Independent Living Training are other types of care provided.

How many Rooms does Marmaduke have?

There are 18 Single Rooms.

What are the Facilities & Services at Marmaduke?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Marmaduke to the centre of Hull?

1.0 mile(s) as the crow flies, distance by road may be significantly further.