Barchester Cumberland Grange Care Home

Cumberland Way, Exeter EX1 3ZU
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9.9 33 Reviews
  • Barchester Cumberland Grange Care Home, Exeter
Cumberland Grange's dedicated staff members provide high quality residential and dementia care for older people who benefit from additional care and support in a warm and friendly environment.

Care will be focused on independence, dignity and choice, with a person-centred approach. Staffing levels will reflect the needs of residents, and people living with dementia will be offered a range of activities to help preserve life skills, support interactions and retain a sense of purpose and selfhood.

Care Provided by Barchester Cumberland Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Bethanie Cheffings (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Number of floors: 3

Funding & Fees Guide for Barchester Cumberland Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,624
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.


  • (these prices are only a guideline, please contact Barchester Cumberland Grange Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Cumberland Grange Care Home Reviews (33)

Total of 33, showing 1-20
9.9

Barchester Cumberland Grange Care Home has a Review Score of 9.9 (9.888) out of 10, based on 19 reviews in the last 2 years. Over all time Barchester Cumberland Grange Care Home has 33 reviews.

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Barchester Cumberland Grange Care Home for a week's respite, while I went into hospital for surgery. I had researched carefully to find a place that was caring, friendly and would meet her needs.
My first contact with Cumberland Grange was great - the lady on the phone was very friendly
and helpful and I arranged a visit. When I visited, I was very impressed with the facilities, how kind the staff were with the residents and how calm the atmosphere was. It was a very pleasant experience.
Mum absolutely loved her stay there, she commented how lovely and kind everyone was and how she'd been very well looked after. She made a special comment about how great the food was and she was encouraged to join in the activities that were happening each day if she wanted to.
When she returned home she was happy, mobilising much better than she had been previously and was full of praise for Cumberland Grange. So a huge thank you to everyone there for making Mum so welcome. You are all fantastic!

Reply from Bethanie Cheffings, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for your truly wonderful review. We are so pleased that Mum had such a great stay with us. It was our absolute pleasure to care for her. Thank you for entrusting us, we know how much of a big decision it is when choosing the right care home for your loved one. Mum is welcome back anytime!


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Overall Experience  Overall Experience 5.0 out of 5

My father recently stayed at the Barchester Cumberland Grange Care Home for a ten-day period of respite. The contact with the management team was totally professional and helpful throughout. My father has a complex medical condition, which required monitoring, and this was his first time away from his
own home and family for respite care. The understanding of his condition was good, with all involved making sure he was relaxed in this new environment. All the staff who were involved in his care were fantastic, making sure he was included in as many activities as possible to enable him to enjoy his stay. The meals were varied and the quality excellent. The staff maintained good contact with us, reassuring me throughout his stay, that he was at the centre of their care. During his stay, I was able to witness him interacting with many of the other residents during the activities. I cannot fault the Cumberland Grange in any way and want to say a big thank you to all the staff, at all levels, for everything.

Reply from Bethanie Cheffings, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for your truly wonderful review. It means so much to us all to receive such amazing feedback. It was a real privilege to care for your dear dad and we hope to see him again soon! He is always welcome, Thank you again!


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Overall Experience  Overall Experience 5.0 out of 5

My relative has been at Barchester Cumberland Grange Care Home for two years now. He is very settled and well cared for. The staff understand his changing needs and work well to meet them.
All members of the team, including maintenance, administration, laundry, catering and management as well as the
carers themselves, are welcoming, friendly, helpful and kind. They all know my relative well and understand his needs.
They are always approachable and take time to listen to any concerns or updates and try to resolve any issues promptly.
The staff support my relative to contact me by telephone if he requests this. They also take time to update me by telephone on any important matters.
Activities are well-run and trips out occur weekly. Larger events occur throughout the year and are always well attended. The catering and entertainment are excellent and well received by residents and families alike. These events demonstrate the great teamwork shown by staff at Cumberland Grange.

Reply from Bethanie Cheffings, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for your kind and wonderful review. I will, of course, share this with the team as they too will be very grateful and proud. I am so pleased that, as a family member, you are happy with the care and life enrichment that your relative receives here at Cumberland Grange. We look forward to seeing you soon!


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Overall Experience  Overall Experience 5.0 out of 5

I first visited Cumberland Grange a year ago when looking for a care home for my sister who suffers from Dementia.
The initial visit was very encouraging. The staff were friendly and professional. The facility is well-designed and the personal rooms are large and bright as are the welcoming community
areas. Extra facilities such as an on-site visiting hairdresser, dentist and optician are added bonuses.
The staff are kind and caring. There are a wide variety of activities on offer and she can be as involved as she wants. The meals are delicious.
As I live a long way away weekly phone calls with the staff and my sister are important. We have also provided my sister with a tablet to help keep in contact.
I would definitely recommend visiting this care home to see if it will suit your needs.

Reply from Bethanie Cheffings, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for your wonderful review. It is really lovely to read and I will certainly share your kind words with the team. It is a real privilege to care for your sister. She is a huge part of Cumberland Grange. Thank you, once again - we are so grateful. We look forward to seeing you soon!


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Overall Experience  Overall Experience 5.0 out of 5

My mum has come to Cumberland Grange to live!
It is such a vibrant home. There are lots of activities to enjoy. She enjoys her time at the home and the trips out.
All staff have training in dementia and it shows. The residents are treated with respect and dignity. Staff are caring, helpful and patient.
They are genuinely interested in my mum's well-being. She is loved and is happy and settled.

Reply from Jess Brolan, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for your lovely review. I am so pleased to hear how happy you are and I will certainly pass on your comments to the team, I know they will be delighted. We love having Mum here, she is wonderful. We look forward to seeing you soon!


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Overall Experience  Overall Experience 4.0 out of 5

After a few weeks of settling down, Mummy is really enjoying life at Barchester Cumberland Grange Care Home. Lots of activities: singing, pub trips, flower arranging, entertainers and more, cerebral politics and pastries. Daily routines are flexed to her needs and the attention of the staff and management
to her medical and care needs is great (local GP visits weekly). I visit (often with friends) and all have remarked on how "not" like a care home it looks and feels. There is a friendly and happy atmosphere in the cafe and sitting rooms; TVs and music and endless tea, coffee and cake as well as a cinema room which doubles for rugby, football and tennis on a giant screen. Individual rooms are spacious and tailored to accommodate personal pictures and furniture and all have comfy chairs and top-class TV. Dining is top-notch and the home has organised in-house dentists, opticians and hearing tests. All in all, it's a place to live: make new friends, have old friends to visit or just have quiet time.

Reply from Jess Brolan, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for your wonderful, comprehensive review; it really is lovely to read and I will share it with the team who I know will be thrilled. We are so pleased that Mum is enjoying life at Cumberland Grange. We love having her here!


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Overall Experience  Overall Experience 5.0 out of 5

Truly exceptional service from initial visit to respite care. The staff are so kind, patient and obviously enjoy working at Barchester Cumberland Grange Care Home. I was able to leave my dad there knowing the excellent level of care he would receive. I am very grateful for the level of service, care,
high quality of food, accommodation, entertainment and interest that the staff gave. Thank you!

Reply from Jogie Dellota, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for such a wonderful review. We are really pleased to know that, as a family member, you are so happy with the service you and your dad have received. It is such a pleasure to care for Dad and both staff and residents love having him here.


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Overall Experience  Overall Experience 5.0 out of 5

My father stayed at a property for respite care and we could not fault the care and attention he was given.
From the initial contact, the staff ensured they knew him and his needs. The welcome was warm and we felt safe in the knowledge he would be well cared for.
Whilst it costs more than some, it
has a smart hotel feel, which is what we needed for the time he was there.

Reply from Jogie Dellota, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for taking the time to leave us a lovely review. It was an absolute pleasure to care for your father and support you as his loved one throughout his respite journey here with us at Cumberland Grange.


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Overall Experience  Overall Experience 5.0 out of 5

Exceptional! Barchester Cumberland Grange Care Home has surpassed my expectations and hopes of what a residential home can offer. In terms of the building, furniture, decor etc. it resembles a five-star hotel. The food is excellent, restaurant quality and the cakes are really delicious! The range of
activities, both in the home and off-site, is excellent, including welcoming the local community for a dog parade to realise a resident's dream. When we first visited, we were really impressed by the warm, welcoming attitude of all the staff. This has continued in every encounter we've had. I'm in awe of the staff who are respectful of, warm and compassionate with the residents. They are also really welcoming of family and friends and dogs! My mother is not an easy character and it is difficult to put into words how supportive the staff at Cumberland Grange have been to my mother and to me. I feel like the weight of caring for her has been lifted from me.

Reply from Jogie Dellota, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for your wonderful review. It really is so lovely to read, and we are very grateful that you took the time to leave us one. It is a real pleasure to care for your mother, she has settled here at Cumberland so well. I am also very pleased to hear how supported you feel, too! As this is exactly what we strive for. Happy, well-cared-for residents and happy, well-supported loved ones. We look forward to seeing you really soon!


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Overall Experience  Overall Experience 4.0 out of 5

Cumberland Grange is a new facility, well-designed with good space and decor. However, the best thing about Cumberland is the genuinely caring staff and the range of activities on offer. Staff appear to love their work, I have seen smiles, affection and gentle safe touch (holding hands with residents,
gentle hugs, asking residents questions about their lives before Cumberland, etc).
Activities are varied with gentle exercise, music, pets visiting and poetry. The activities are held in different spaces around the home including the memory lane area (for those residents diagnosed with dementia) so that the residents from different areas of the home connect with each other. Residents have input and are encouraged to suggest ideas for activities. Connections with the local community are also encouraged with a parent and baby group meeting onsite weekly.

Reply from Jogie Dellota, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for your wonderful review. It is a huge privilege to care for each and every one of our residents. Enriching our resident's lives and offering lots of variety with our activities is a huge part of what we do here at Cumberland Grange. We look forward to you joining us for more activities and events soon!


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Overall Experience  Overall Experience 5.0 out of 5

The activities at Barchester Cumberland Grange Care Home are outstanding. They are imaginative, creative, diverse and inclusive at every level. Also, there is a regular visit from an Anna Chaplain. This ministry thrives in the Exeter diocese and attends to the spiritual welfare of residents in care
homes.
Visitors and family members are welcome to take part in all activities with their loved ones. It is a warm and lively atmosphere in the home, expertly coordinated by the events leader.

Reply from Marc Chudley, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for taking the time to leave such a wonderful review. We are so pleased that you feel the activities are outstanding. This is exactly what our dedicated activities team strive for. We look forward to seeing you soon!


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Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Barchester Cumberland Grange Care Home ten months ago, her dementia meant life at home was becoming very challenging.
We were all apprehensive about the move but all Mum's concerns had soon disappeared.
She is on the residential floor at the moment but knowing that when the time
comes to move to memory lane she will be known by the staff which will make the transition so much easier.
The staff are amazing, so caring and cheerful, providing and accommodating all Mum's needs, even going to the library to choose her large print books.
As a private person, she was wary of joining in activities and with dietary requirements, was concerned they wouldn't be able to meet her needs.
How wonderful now to see on the home's social media pages photos of Mum choosing to join in many of the varied activities planned each week and the amazing chef who creates so many personalised dishes for her.
The outcome for us all has exceeded our expectations and we look forward to our visits as we feel very included too.

Reply from Marc Chudley, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for your lovely review. It is such a pleasure to have your mum here with us. She has such a positive impact on staff and residents with her kindness and efforts in joining in with activities. Knowing that you are all happy is the reason we love what we do. We look forward to seeing you soon!


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Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved in April 2023, she has dementia and was struggling at home. She is now much happier and seems to enjoy life again. Being a gluten-free pescatarian food has always been an issue, but the chef has been so good and kind to her. The staff really seem to care about the residents and
put on so much entertainment, so there is something for everyone.

Reply from Marc Chudley, General Manager at Barchester Cumberland Grange Care Home

We are truly thrilled to hear such lovely feedback. It is a real privilege to care for your mother-in-law. She brings a lot of joy to everyone's day. We look forward to seeing you again soon!


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Overall Experience  Overall Experience 5.0 out of 5

It’s such a relief that we know he’s being taken care of in a five-star care home; it’s beautiful and has such lovely staff - 1st class.
I had never been to a care home until August this year, and I never imagined that it would be like a hotel when you are inside - such beautiful decor, and the food
is amazing.
The 2nd year anniversary last week was fantastic; such a lot of effort went into this.
I’m looking forward to the Christmas events.
My father-in-law is so happy and looks better than he was six months ago; he is 95 - it’s all to do with the care he is getting and the environment; it’s really amazing.

Reply from Marc Chudley, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for your wonderful review. It is such a privilege to care for your father-in-law here at Cumberland Grange. Your feedback means a lot to us. We look forward to seeing you soon!


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Overall Experience  Overall Experience 5.0 out of 5

My dad is a resident at Cumberland Grange. He has been there for seven months and looks so much better than he did when he was living at home. I am so impressed with the staff - all so happy, helpful and loving. They had a party to celebrate two years of being open; it was such a great party - I was
very impressed. The food is good, and the building and garden are lovely. I think it's the best care home in Exeter.

Reply from Marc Chudley, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for your truly wonderful review. We are so pleased that you are happy with the care that your dad is receiving. It is a real privilege to have him here and to hear your feedback, thank you!


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Overall Experience  Overall Experience 5.0 out of 5

Excellent care. All the staff are very good. Always patient. Many activities are provided and they always make them as varied as possible. The atmosphere is very friendly. The home is spacious and the garden provides ample space for walking and exercise. Individual bedrooms are also spacious. Cleanliness
is well maintained.

Reply from Marc Chudley, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for your lovely review. As a team, we are so delighted to hear your feedback. We know how important it is for you to trust the people who are caring for your loved one, so to know you are happy is just wonderful. Providing excellent person-centred care is what we always strive for. Looking forward to seeing you soon!


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Overall Experience  Overall Experience 5.0 out of 5

My 95 year old father had a wonderful 2-week respite care in Exeter. First impressions of Cumberland Grange was that it is a bright airy welcoming place. All the staff were friendly and professional. Dad’s room was clean with a lovely big window overlooking the garden. It all looked so fresh and clean.
The main worry as always when putting a loved relative in a home - is will they like it - well Dad loved it he couldn’t stop talking about how everything from his room, the food, the staff were first class he really perked up so much so that I was able to finally get a good night's sleep knowing that he was safe and cared for. Well done to the team.

Reply from Marc Chudley, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for this feedback. Peace of mind for the family members of our residents is so important and we are delighted we were able to give that to you. We very much look forward to seeing you again next time you need us.


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Overall Experience  Overall Experience 4.0 out of 5

I do enjoy living in Cumberland Grange Care Home, it has made a difference in my life because I am nearly 98. An age I never thought I would make. I no longer need to shop for food or cook or clean my room. I have arthritis in my hands and I can no longer sew but a member of staff looks after my clothes.
One thing that amuses me is that they regularly check to see if I am still alive. Living here is like one long holiday. I really love living at Cumberland Grange.

Reply from Marc Chudley, General Manager at Barchester Cumberland Grange Care Home

It is such a pleasure having you living here with us, you really brighten the days of everyone here in our wonderful home. Thank you so much for taking the time to fill out the review card, our staff really do appreciate this wonderful feedback and we hope that you will continue life at Cumberland Grange.


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Overall Experience  Overall Experience 5.0 out of 5

Great, stress-free living. Good facilities. Friendly atmosphere.

Reply from Marc Chudley, General Manager at Barchester Cumberland Grange Care Home

Thank you very much for taking the time to review our home and for the lovely comments which are greatly appreciated. It was a pleasure having you stay with us and I hope that you will keep in touch with everyone here at Cumberland Grange who enjoyed your company.


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Overall Experience  Overall Experience 5.0 out of 5

I was here for two weeks of respite (from 23rd January to 6th February 2023) I found this very restful and enjoyable, particularly after a nasty fall at home back in the summer and then at a stay in the local hospital (in Exeter) followed by a fairly long stay in Sidmouth hospital. I was progressing
fairly well, slowly and then a visit to one of my daughters near Cambridge, I developed Flu which put me in Bedford hospital for Christmas! Hence being here for respite.

Reply from Marc Chudley, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for your kind review Pauline - all of our staff team find it so motivating and rewarding to know that their hard work and dedication made your stay with us such an enjoyable experience. We loved having you with us and hope that we can welcome you back again to Cumberland Grange one day should you wish for another respite stay.


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Current Review Score: 9.9 (9.888)

Overview of Review Score

The Review Score of 9.9 (9.888) out of 10 for Barchester Cumberland Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.888 for Barchester Cumberland Grange Care Home is calculated as follows: ( (202 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 224 Ratings = 4.888

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Cumberland Grange Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (20)

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Meet the Team (37)

Bethanie

Bethanie Cheffings

Job Title: General Manager

Joined: 2024

Hello, my name is Beth and I am the General Manager here at Cumberland Grange.


I joined Cumberland Grange in the 2024 as the Deputy Manager and have since been promoted to General Manager.


I started my career in Care at the age of 17, which was just over 16 years ago now. My passion for Care started at a young age as my parents opened a Care Home when I was just 11 years old. Over the years I have worked in various different roles within the Care sector, gaining lots of valuable knowledge and experience along the way. With everything that I do, our residents always come first. Enriching the lives of those within my care is my priority, ensuring my residents are well cared for and happy and living a life which offers independence with support whenever needed.


My door is always open for my residents, their family members and my team. I am always happy to help with any questions that you may have and if you would like to come and take a look around our wonderful home, please get in touch.


Kyley

Kyley Stoneman

Job Title: Deputy Manager

Joined: 2023

Hello, my name is Kyley and I am the Deputy Manager here at Cumberland Grange.


I am incredibly passionate about my role in supporting all of our residents, ensuring they are all well cared for, happy, having fun and thriving. We have a fantastic team of carers and support staff and we are all here to make Cumberland Grange the best care home.


We’d love to welcome you into our home to come and have a look around and show you all we have to offer. If I can be of any help at all, please do not hesitate to let me know.


Mica

Mica Yates

Job Title: Home Services Advisor

Joined: 2021

Hi, my name is Mica and I am the Home Services Advisor at Cumberland Grange. My role is to support clients and their loved ones who are looking to make the move into care. It can be a daunting process for many people, but I want to change that. I will do my absolute best to make the journey and process as stress-free and comfortable as possible.


I am incredibly passionate about enriching the lives of our residents and ensuring that they feel a part of our local community. So when I’m not in the home, I will be out and about in the community making some great connections with various charities and organisations.


I am here if you have any questions at all, and if you would like to come in and have a look around our beautiful home, I would love to show you around. We have great coffee and cake, too!


Gemma

Gemma Edwards

Job Title: Home Administrator

Joined: 2024

Hello, my name is Gemma and I am the Home Administrator for Cumberland Grange.


I previously worked in another Barchester home for 3 years as an Admin Assistant, as well as previous experience of caring in the community. I really support and enforce everything that Barchester stands for, as I feel enrichment is so important in everyone’s lives.


Outside of Barchester, I have a love for baking and enjoy travelling to lots of different places.


I am excited to get to know everyone at Cumberland Grange and be a friendly face for residents and family members. Feel free to pop in and say hello, there will be cake and coffee too!


Natalie

Natalie Williams

Job Title: Admin Assistant/Receptionist

Joined: 2023

Hello, I’m Natalie and I one of the Admin Assistants/Receptionists here at Cumberland Grange.


I joined the team in June 2023 and I absolutely love working here. The favourite part of my job has to be chatting with the residents, they make me laugh and smile every day.


I am always happy to help and welcome you into our lovely home.


Elisha

Elisha Banfield

Job Title: Receptionist

Joined: 2021

I am a very bubbly and friendly person who loves to help others. I have worked with animals, children, and the special needs sector.


Since 2019 I've worked in the care home sector and I am very happy to be the Receptionist here at Cumberland Grange.


I look forward to greeting you soon with a smile.


Elisa

Elisa Gonzalez

Job Title: Receptionist

Joined: 2024

Hello, my name is Elisa and I really enjoy working at Cumberland Grange and for Barchester Healthcare. Especially in my role as a Receptionist. I get to meet the visitors and residents and look to make their stay positive, and to bring some happiness to their day. My colleagues are great, and I am pleased to be able to help and support the team, and the lovely people that stay here with us at Cumberland Grange.


Romy

Romy Cruickshanks

Job Title: Community Lead

Joined: 2024

Hello, my name is Romy and I am the Community Lead for the Ground Floor Community here at Cumberland Grange. I have recently been promoted from Senior Carer and I am so honoured to do such an important and fulfilling job. Our residents are so wonderful and I feel very lucky to care for them. I have many years’ worth of experience in the care industry and could not think of a more rewarding career. If I can be of any help on your visit to Cumberland, please just let me know.


Carolyn

Carolyn Ware

Job Title: Community Lead

Joined: 2023

Hi, I'm Carolyn the Community Lead for our Top Floor Community here at Cumberland Grange.


I joined the team in 2023 as a Care Assistant and since then I have been promoted to Senior Care Assistant and now Community Lead. I absolutely love my job and I aim to deliver the very best person-centred care to everyone living with us.


Being with our residents is such a joy and an honour, as I learn all about their lives and the stories they have to share with us all, which are incredible.


If you need anything on your visit, please just let me know!


Chris

Chris English

Job Title: Head Chef

Hi, I'm Chris, Head Chef here at Cumberland Grange.


I have a wealth of experience in the hospitality sector, having previously worked in some of Devon's most established restaurants and gastro pubs. My passion is using locally sourced food, and creating daily menus that reflect the great variety of seasonal produce available. Overseeing the kitchen I ensure that every meal my team prepares is always freshly home-cooked, served and presented with care.


I enjoy getting to know all of our new residents, ensuring that I understand their likes, dislikes and preferences and aiming to incorporate all of these into our menu selections. Along with my kitchen team, we strive to create a menu that delivers the home-from-home dining experience that everyone living with us genuinely enjoys.


Outside of work, my passion for cooking continues and I enjoy experimenting with new flavours and recipes for my smoker and BBQ and absolutely love all things baking.


Chris

Chris Kendall

Job Title: Chef

Joined: 2023

Hi, I'm Chris, Chef at Cumberland Grange.


I’ve over 25 years of experience in the hospitality sector and have worked in a variety of establishments - from boats to bistros.


Working at Cumberland Grange is a real change in direction for me and that’s what I really enjoy about being here, as there is a lot of daily interaction with our residents and they make us all feel so greatly appreciated. I enjoy getting to know all of our residents and their individual dietary needs so that I can produce a personalised dining experience for each of them.


I have a degree in Fine Art, something which I still enjoy practising and outside of work I have a vibrant mixed media art practice.


Gosia

Gosia Andrews

Job Title: Activities Coordinator

Joined: 2021

Hello, my name is Gosia and I am the Activities Co-Ordinator here at Cumberland Grange.


I have been in the care sector since 2008, and I also have a degree in teaching. I am here to arrange and run a varied Life Enrichment Programme which is full of fun activities for our residents to take part in. We do lots of different activities here which change on a regular basis, including weekly trips out in our mini bus, flower arranging, live musical performances, arts and crafts, cheese and wine nights and so much more. We also have groups which happen every week, mostly lead by our residents, including Poetry Club, Gardening Club, Politics and Pastries, Cumberland Grange Choir and Knit and Natter.


We have monthly resident meetings where we discuss life at Cumberland Grange. We talk about the activities that we currently run, including activities that our residents would like us to incorporate into the planner.


Making wishes come true is also something that we love to do. So, if our resident has a wish, together we try our best to make that happen, because life at Cumberland is about having fun and making even more special memories.


Bryony

Bryony Handford

Job Title: Activities Coordinator

Joined: 2024

Hello, my name is Bryony and I have recently joined the wonderful team at Cumberland Grange. As a creative individual with a degree in Graphic Communication and Illustration, I'm always looking for innovative ways to express myself. Passionate about food and travel, I love to cook international cuisines and have experience in a variety of hospitality roles. When I'm not cooking up a storm in the kitchen, you can find me playing guitar, or piano, or singing with a jazz band at weddings and gigs.


I'm excited to collaborate with Gosia to design and deliver fulfilling and creative activities that cater to the diverse interests of our residents.


I'm committed to making our beautiful home a vibrant and engaging space where everyone feels valued, supported, and inspired. I look forward to getting to know each of you and exploring the many ways we can come together to create meaningful experiences.


Matt

Matt Bell

Job Title: Head of Housekeeping

Joined: 2024

Hi, my name is Matt and I am the Head Housekeeper here at Cumberland Grange. I come from an experienced background previously working as a Housekeeper in 5* Hotels. I love working with people and so making the move into the care sector with my experience is something that I am so pleased I did. Our residents are brilliant and make my job fun.


Bob

Bob Summerfield

Job Title: Head of Maintenance

Joined: 2019

I have been working for Barchester for nearly 4 years in the maintenance department. I have worked in maintenance on and off for around 15 years and have a background in carpentry and sound engineering.


I also assist in taking our residents out in the minibus for trips out, which I really enjoy.


Josh

Josh Morris

Job Title: Maintenance Assistant

Joined: 2024

Hi there, my name is Josh and I am the Maintenance Assistant here at Cumberland Grange. I recently joined the team at the end of summer this year and have really been enjoying getting stuck in and supporting the home with all things Maintenance. I am always on hand to help our residents and families should ever they need me. From putting up our residents’ special pictures on the walls in their rooms to keeping our home looking well maintained inside and out, my role encompasses a lot of different tasks which I thoroughly enjoy.


Amie

Amie Manley

Job Title: Senior Care Assistant

Joined: 2024

Hi, my name is Amie and I am a Senior Care Assistant here at Cumberland Grange.


I proudly joined the team at the beginning of 2024 and thoroughly enjoy my job caring for our residents. I have been working in the care industry for over 13 years now and I take huge pride in what I do. As well as being here for our residents, I am also here for our family members, too.


Lorna

Lorna Lewis

Job Title: Senior Care Assistant

Joined: 2023

Hello, I'm Lorna and I've been working in the care sector since 2009 and this is quite simply the best job I've ever had! My career began in the community care sector, supporting people living in their own homes across the mid and east Devon area, first as a carer and then progressing to the role of Care Manager, focusing on producing person-centred care plans for new service users.


My great passion however is to meet and support people and I just love the close personal connections that my role allows me to build with all of our residents. For me, everyone here is just like family and I really value these special relationships that I continue to build with everyone living here on a daily basis.


Tiah

Tiah Womersley

Job Title: Senior Care Assistant

Joined: 2023

Hi, my name is Tiah and I am a Senior Care Assistant here at Cumberland Grange after recently being promoted.


I have worked at Cumberland Grange since 2023 and feel so lucky to work in such a wonderful home with the most amazing residents and great colleagues. Our residents are my number one priority so my days are spent ensuring they have everything that they need and making sure that they are happy. We have such a lovely environment here which makes Cumberland such a positive place to be. I look forward to welcoming new residents, too!


Lorna

Lorna Balacang

Job Title: Senior Care Assistant

Joined: 2023

Hi, my name is Lorna and I am a Night Senior Care Assistant here at Cumberland Grange.


I have been a part of the wonderful Cumberland team for quite some time now and I love my job very much. We have such a beautiful home with the most amazing residents. I take great pride in being a Senior Carer here. I am always happy to help.


Sophie

Sophie Endacott

Job Title: Senior Care Assistant

Joined: 2024

Hi, my name is Sophie and I am a Senior Care Assistant here at Cumberland Grange.


I have worked within the care industry for over 4 years now with a background of working closely with residents living with Dementia which I am very passionate about. I have also been a Home Warden which gave me great experience and skills to carry with me in my role here at Cumberland.


I thoroughly enjoy my job, supporting our residents with not only care but life enrichment, too!


Stefan

Stefan

Job Title: Senior Care Assistant

Joined: 2024

Hi there, my name is Stefan and I am a Senior Carer here at Cumberland Grange. I joined the team in 2024 and have since built great relationships with our residents, families and colleagues. I have over 8 years' worth of experience in the care industry and always feel very grateful to do a job that I love very much. I am always happy to help so if you are visiting and you need anything, please just let me know.


Faith

Faith Ekeh

Job Title: Care Assistant

Joined: 2024

Hi, my name is Faith and I am a Care Assistant here at Cumberland Grange. My favourite part of my job is supporting our residents. They are all so wonderful and I love to hear all about their stories and life experiences. I am always happy to help.


Sophie

Sophie Hodges

Job Title: Care Assistant

Joined: 2023

Hi, my name is Sophie and I am a Care Assistant here at Cumberland Grange. I have been a part of the team since 2023 and I love what I do. My job is so rewarding and I especially love getting to know our residents and listening to all of their stories and life experiences.


Katherine

Katherine Ware

Job Title: Care Assistant

Joined: 2024

Hello, my name is Katherine. I work part-time here at Cumberland Grange, as a care assistant.


I started my career in care back in 2015 when I was a nursing auxiliary at the Royal Devon and Exeter Hospital.


It was a very rewarding experience and I enjoyed it a lot.


I enjoyed it so much, I decided to start university to become a registered nurse. I joined Barchester in June 2023 during a break of my nursing studies. I really enjoy it here at Cumberland Grange. I often go out on the minibus with the activity ladies and go shopping with the residents to get their favourite snacks or go out to a community coffee morning.


I am still on that nursing degree journey. I shall be returning back in September 2024 to finally qualify which I'm proud of myself. I'll be on a bank contract so you may see me about when I'm on shift.


I really enjoy care work, and I really enjoy bringing a smile to residents faces. See you around.


Jasmine

Jasmine Mayers

Job Title: Care Assistant

Joined: 2023

Hi, my name is Jasmine and I am a Care Assistant here at Cumberland Grange. I have worked in care for over 2 years now and really love what I do. I primarily work on Memory Lane, taking care of our residents living with dementia which I am so passionate about. Our residents are the heart of our home and I take great pride in supporting them.


Brenda

Brenda Todd

Job Title: Care Assistant

Joined: 2022

Hello, I’m Brenda and I am one of the Care Assistants here at Cumberland Grange.


I have worked in the Care industry for many years now and would not want to be anywhere else. Being able to support, encourage and look after our residents is so rewarding. They all have such incredible stories to tell and memories to share which makes my job so fulfilling.


Lloyd

Lloyd Sithole

Job Title: Care Assistant

Joined: 2024

Hello, my name is Lloyd and I am a Night Care Assistant here at Cumberland Grange. I am incredibly passionate about caring for people and I feel very lucky to be able to take great care of our residents.


Sharney

Sharney Cummings

Job Title: Care Assistant

Joined: 2022

To be in a job you love, you’ll never have to work a day in your life. I have experience working with dementia patients and the elderly for 12 years. I love that I can make a difference in someone’s day, no matter how big or small it may be.


Holly

Holly Frost

Job Title: Care Assistant

Joined: 2022

I am a Care Assistant at Cumberland Grange and love to spend time with my residents, making sure they are well cared for and happy.


Oluwaseun

Oluwaseun Ilori

Job Title: Care Assistant

Joined: 2024

Hello, my name is Lori and I am a Care Assistant here at Cumberland Grange. I recently joined the team at the end of summer this year. I love my job and love to support our residents, ensuring that they are well cared for and happy.


Chris

Chris Todd

Job Title: Housekeeper

Joined: 2024

Hi, my name is Chris and I am one of the Housekeepers at Cumberland Grange.


I joined Cumberland Grange at the beginning of 2024 and thoroughly enjoyed my job. The residents are just great. I love hearing all of their memories and sharing stories with them. I also feel lucky to work with a great team, including my wife Brenda who is a Care Assistant.


Angela

Angela Nash

Job Title: Kitchen Assistant

Joined: 2023

Hi, I'm Ange and I'm a member of the kitchen team.


I'm here to assist Head Chef, Chris and his team in ensuring that our residents have a fantastic dining experience filled with great seasonal variety and choice. Part of my daily role is to bake homemade cakes and treats for our residents which is my real passion and I really put all of my creativity, heart and soul into this - when you love doing something it's such a pleasure!


I hope that you will enjoy some of my baking next time you visit our home - please do come and try our daily offerings on display in our lovely ground floor café.


Boonyong

Boonyong Vongseenin

Job Title: Host

Joined: 2022

Hello, my name is JJ and I am one of the Hosts at Cumberland Grange.


I joined the team at Cumberland back in 2022 and then spent a small amount of time at one of our sister homes, before returning back to my wonderful Cumberland Grange family at the beginning of 2024.


I love my job and love to keep our residents happy, delivering them excellent service. If I can help during your visit, please let me know!


Jenna

Jenna May

Job Title: Hostess

Joined: 2023

Hello, my name is Jenna and I am a Hostess here at Cumberland Grange. I have been here since the end of 2023 and I absolutely love what I do.


I have a hospitality background having worked in a number of other well-known establishments, but working here and getting to spend my days with our residents is the most rewarding job that I have had. I am here to make their experience a better one by making sure they have everything they need, whether that’s a luxury hot chocolate, a slice of cake or a good chat. When I’m not with our residents, I am busy keeping our bistro areas and kitchenettes well-stocked and tidy, as well as supporting our chefs throughout the day.


If you need anything on your visit, please do not hesitate to let me know.


Chloe

Chloe Vanson-Bament

Job Title: Senior Care Assistant

Joined: 2022

Hello, my name is Chloe and I am a Senior Carer here at Cumberland Grange. I have worked in care for a number of years now and I absolutely love my job. Being able to spend my days taking care of our residents is so rewarding and fulfilling. No two days are ever them same but one thing that always remains the same is how wonderful our residents are. We spend our days smiling and laughing together.


Lizzie

Lizzie Hudson

Job Title: Hostess

Joined: 2024

Hello, my name is Lizzie and I am a Hostess here at Cumberland Grange. I have over 10 years’ worth of experience in the hospitality industry and really do love what I do. I have built great relationships with our residents and love listening to all of their stories.


Frequently Asked Questions about Barchester Cumberland Grange Care Home

What types of Care is Barchester Cumberland Grange Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Cumberland Grange Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Cumberland Grange Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Barchester Cumberland Grange Care Home?

Own Furniture if required, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Cumberland Grange Care Home to the centre of Exeter?

2.7 mile(s) as the crow flies, distance by road may be significantly further.