This is a happy place. The staff are extremely kind and helpful.
I T (Resident)
can’t thank them all enough! Imaginative food, excellent treats all on hand when desired, great chef
Margaret G (Respite Resident)
There is a choice of menu providing nourishing meals with table service.
Karena M (Daughter of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Barchester Cumberland Grange Care Home has a Review Score of 9.9 (9.888) out of 10, based on 19 reviews in the last 2 years. Over all time Barchester Cumberland Grange Care Home has 33 reviews.
Review from David E (Son of Resident) published on 19 January 2023
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Reply from Marc Chudley, General Manager at Barchester Cumberland Grange Care Home
Thank you so much for taking the time to share such wonderful words about our home and the care and support we are able to provide for your parents - it's an absolute pleasure for us to have them both living here with us! It’s so rewarding to read such positive feedback from family members and for us all to know that you feel so welcome when visiting. These lovely comments will be shared with the wider team who will be thrilled. Many thanks again.
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Review from Karena M (Daughter of Resident) published on 18 October 2022
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Reply from Mica Yates, HSA at Barchester Cumberland Grange Care Home
Thank you so much for your review. It is an absolute pleasure to care for your loved one. We look forward to seeing you soon!
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Review from Margaret G (Respite Resident) published on 2 September 2022
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Reply from Mica Yates, HSA at Barchester Cumberland Grange Care Home
What a lovely review. Thank you ever so much. It was such a pleasure to not only meet you, but care for you too. Please come and see us again soon for a cup of tea!
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Review from Mark W (Nephew of Resident) published on 22 June 2022
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Reply from Mica Yates, HSA at Barchester Cumberland Grange Care Home
Thank you so much for your kind review, Mark. We love having your aunt here with us. It is such a pleasure to be able to care for her.
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Review from Simon E (Son of Resident) published on 12 May 2022
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Reply from Mica Yates, HSA at Barchester Cumberland Grange Care Home
Thank you so much for your review. It really is our absolute pleasure to care for mum and dad, and we are so pleased that as a family you are happy.
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Review from S D (Wife of Resident) published on 10 May 2022
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Reply from Mica Yates, HSA at Barchester Cumberland Grange Care Home
Thank you so much for your lovely review. It is with our absolute pleasure to care for your husband. We are here with you every step of the way.
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Review from Susan L (Respite Resident) assisted by family/friend published on 22 March 2022
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Reply from Mica Yates, HSA at Barchester Cumberland Grange Care Home
Thank you for your lovely review. It was an absolute pleasure to have you here for two weeks. Staff and residents can't wait to see you again soon!
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Review from Ian H (Son of Resident) published on 22 March 2022
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Reply from Mica Yates, HSA at Barchester Cumberland Grange Care Home
Thank you so much for your review Ian. It is an absolute pleasure to care for Mum. We look forward to seeing you soon.
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Review from C D (Wife of Resident) published on 10 March 2022
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Reply from Mica Yates, HSA at Barchester Cumberland Grange Care Home
Thank you ever so much for your lovely review. It is our absolute pleasure to care for your husband. We are looking forward to seeing you both again soon.
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Review from M M (Daughter of Resident) published on 2 February 2022
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Reply from Mica Yates, HSA at Barchester Cumberland Grange Care Home
Thank you very much for your lovely review. It really was a pleasure to provide care to your mother and you all as a family.
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Review from I T (Resident) published on 22 December 2021
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Review from M P (Daughter of Resident) published on 22 November 2021
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Reply from Haley Reeve-Larson, General Manager at Barchester Cumberland Grange Care Home
Many thanks for your kind comments, it was a pleasure to provide care to your loved one and you as a family.
Thanks
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Review from Alyson H (Daughter of Resident) published on 22 November 2021
Submitted via Website •
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Reply from Haley Reeve-Larson, General Manager at Barchester Cumberland Grange Care Home
Many thanks for your kind comments, it is a pleasure to provide care to your loved one and you as a family.
Thanks
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The Review Score of 9.9 (9.888) out of 10 for Barchester Cumberland Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.888 for Barchester Cumberland Grange Care Home is calculated as follows: ( (202 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 224 Ratings = 4.888
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Cumberland Grange Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Dec 2022
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Job Title: General Manager
Joined: 2024
Hello, my name is Beth and I am the General Manager here at Cumberland Grange.
I joined Cumberland Grange in the 2024 as the Deputy Manager and have since been promoted to General Manager.
I started my career in Care at the age of 17, which was just over 16 years ago now. My passion for Care started at a young age as my parents opened a Care Home when I was just 11 years old. Over the years I have worked in various different roles within the Care sector, gaining lots of valuable knowledge and experience along the way. With everything that I do, our residents always come first. Enriching the lives of those within my care is my priority, ensuring my residents are well cared for and happy and living a life which offers independence with support whenever needed.
My door is always open for my residents, their family members and my team. I am always happy to help with any questions that you may have and if you would like to come and take a look around our wonderful home, please get in touch.
Job Title: Deputy Manager
Joined: 2023
Hello, my name is Kyley and I am the Deputy Manager here at Cumberland Grange.
I am incredibly passionate about my role in supporting all of our residents, ensuring they are all well cared for, happy, having fun and thriving. We have a fantastic team of carers and support staff and we are all here to make Cumberland Grange the best care home.
We’d love to welcome you into our home to come and have a look around and show you all we have to offer. If I can be of any help at all, please do not hesitate to let me know.
Job Title: Home Services Advisor
Joined: 2021
Hi, my name is Mica and I am the Home Services Advisor at Cumberland Grange. My role is to support clients and their loved ones who are looking to make the move into care. It can be a daunting process for many people, but I want to change that. I will do my absolute best to make the journey and process as stress-free and comfortable as possible.
I am incredibly passionate about enriching the lives of our residents and ensuring that they feel a part of our local community. So when I’m not in the home, I will be out and about in the community making some great connections with various charities and organisations.
I am here if you have any questions at all, and if you would like to come in and have a look around our beautiful home, I would love to show you around. We have great coffee and cake, too!
Job Title: Home Administrator
Joined: 2024
Hello, my name is Gemma and I am the Home Administrator for Cumberland Grange.
I previously worked in another Barchester home for 3 years as an Admin Assistant, as well as previous experience of caring in the community. I really support and enforce everything that Barchester stands for, as I feel enrichment is so important in everyone’s lives.
Outside of Barchester, I have a love for baking and enjoy travelling to lots of different places.
I am excited to get to know everyone at Cumberland Grange and be a friendly face for residents and family members. Feel free to pop in and say hello, there will be cake and coffee too!
Job Title: Admin Assistant/Receptionist
Joined: 2023
Hello, I’m Natalie and I one of the Admin Assistants/Receptionists here at Cumberland Grange.
I joined the team in June 2023 and I absolutely love working here. The favourite part of my job has to be chatting with the residents, they make me laugh and smile every day.
I am always happy to help and welcome you into our lovely home.
Job Title: Receptionist
Joined: 2021
I am a very bubbly and friendly person who loves to help others. I have worked with animals, children, and the special needs sector.
Since 2019 I've worked in the care home sector and I am very happy to be the Receptionist here at Cumberland Grange.
I look forward to greeting you soon with a smile.
Job Title: Receptionist
Joined: 2024
Hello, my name is Elisa and I really enjoy working at Cumberland Grange and for Barchester Healthcare. Especially in my role as a Receptionist. I get to meet the visitors and residents and look to make their stay positive, and to bring some happiness to their day. My colleagues are great, and I am pleased to be able to help and support the team, and the lovely people that stay here with us at Cumberland Grange.
Job Title: Community Lead
Joined: 2024
Hello, my name is Romy and I am the Community Lead for the Ground Floor Community here at Cumberland Grange. I have recently been promoted from Senior Carer and I am so honoured to do such an important and fulfilling job. Our residents are so wonderful and I feel very lucky to care for them. I have many years’ worth of experience in the care industry and could not think of a more rewarding career. If I can be of any help on your visit to Cumberland, please just let me know.
Job Title: Community Lead
Joined: 2023
Hi, I'm Carolyn the Community Lead for our Top Floor Community here at Cumberland Grange.
I joined the team in 2023 as a Care Assistant and since then I have been promoted to Senior Care Assistant and now Community Lead. I absolutely love my job and I aim to deliver the very best person-centred care to everyone living with us.
Being with our residents is such a joy and an honour, as I learn all about their lives and the stories they have to share with us all, which are incredible.
If you need anything on your visit, please just let me know!
Job Title: Head Chef
Hi, I'm Chris, Head Chef here at Cumberland Grange.
I have a wealth of experience in the hospitality sector, having previously worked in some of Devon's most established restaurants and gastro pubs. My passion is using locally sourced food, and creating daily menus that reflect the great variety of seasonal produce available. Overseeing the kitchen I ensure that every meal my team prepares is always freshly home-cooked, served and presented with care.
I enjoy getting to know all of our new residents, ensuring that I understand their likes, dislikes and preferences and aiming to incorporate all of these into our menu selections. Along with my kitchen team, we strive to create a menu that delivers the home-from-home dining experience that everyone living with us genuinely enjoys.
Outside of work, my passion for cooking continues and I enjoy experimenting with new flavours and recipes for my smoker and BBQ and absolutely love all things baking.
Job Title: Chef
Joined: 2023
Hi, I'm Chris, Chef at Cumberland Grange.
I’ve over 25 years of experience in the hospitality sector and have worked in a variety of establishments - from boats to bistros.
Working at Cumberland Grange is a real change in direction for me and that’s what I really enjoy about being here, as there is a lot of daily interaction with our residents and they make us all feel so greatly appreciated. I enjoy getting to know all of our residents and their individual dietary needs so that I can produce a personalised dining experience for each of them.
I have a degree in Fine Art, something which I still enjoy practising and outside of work I have a vibrant mixed media art practice.
Job Title: Activities Coordinator
Joined: 2021
Hello, my name is Gosia and I am the Activities Co-Ordinator here at Cumberland Grange.
I have been in the care sector since 2008, and I also have a degree in teaching. I am here to arrange and run a varied Life Enrichment Programme which is full of fun activities for our residents to take part in. We do lots of different activities here which change on a regular basis, including weekly trips out in our mini bus, flower arranging, live musical performances, arts and crafts, cheese and wine nights and so much more. We also have groups which happen every week, mostly lead by our residents, including Poetry Club, Gardening Club, Politics and Pastries, Cumberland Grange Choir and Knit and Natter.
We have monthly resident meetings where we discuss life at Cumberland Grange. We talk about the activities that we currently run, including activities that our residents would like us to incorporate into the planner.
Making wishes come true is also something that we love to do. So, if our resident has a wish, together we try our best to make that happen, because life at Cumberland is about having fun and making even more special memories.
Job Title: Activities Coordinator
Joined: 2024
Hello, my name is Bryony and I have recently joined the wonderful team at Cumberland Grange. As a creative individual with a degree in Graphic Communication and Illustration, I'm always looking for innovative ways to express myself. Passionate about food and travel, I love to cook international cuisines and have experience in a variety of hospitality roles. When I'm not cooking up a storm in the kitchen, you can find me playing guitar, or piano, or singing with a jazz band at weddings and gigs.
I'm excited to collaborate with Gosia to design and deliver fulfilling and creative activities that cater to the diverse interests of our residents.
I'm committed to making our beautiful home a vibrant and engaging space where everyone feels valued, supported, and inspired. I look forward to getting to know each of you and exploring the many ways we can come together to create meaningful experiences.
Job Title: Head of Housekeeping
Joined: 2024
Hi, my name is Matt and I am the Head Housekeeper here at Cumberland Grange. I come from an experienced background previously working as a Housekeeper in 5* Hotels. I love working with people and so making the move into the care sector with my experience is something that I am so pleased I did. Our residents are brilliant and make my job fun.
Job Title: Head of Maintenance
Joined: 2019
I have been working for Barchester for nearly 4 years in the maintenance department. I have worked in maintenance on and off for around 15 years and have a background in carpentry and sound engineering.
I also assist in taking our residents out in the minibus for trips out, which I really enjoy.
Job Title: Maintenance Assistant
Joined: 2024
Hi there, my name is Josh and I am the Maintenance Assistant here at Cumberland Grange. I recently joined the team at the end of summer this year and have really been enjoying getting stuck in and supporting the home with all things Maintenance. I am always on hand to help our residents and families should ever they need me. From putting up our residents’ special pictures on the walls in their rooms to keeping our home looking well maintained inside and out, my role encompasses a lot of different tasks which I thoroughly enjoy.
Job Title: Senior Care Assistant
Joined: 2024
Hi, my name is Amie and I am a Senior Care Assistant here at Cumberland Grange.
I proudly joined the team at the beginning of 2024 and thoroughly enjoy my job caring for our residents. I have been working in the care industry for over 13 years now and I take huge pride in what I do. As well as being here for our residents, I am also here for our family members, too.
Job Title: Senior Care Assistant
Joined: 2023
Hello, I'm Lorna and I've been working in the care sector since 2009 and this is quite simply the best job I've ever had! My career began in the community care sector, supporting people living in their own homes across the mid and east Devon area, first as a carer and then progressing to the role of Care Manager, focusing on producing person-centred care plans for new service users.
My great passion however is to meet and support people and I just love the close personal connections that my role allows me to build with all of our residents. For me, everyone here is just like family and I really value these special relationships that I continue to build with everyone living here on a daily basis.
Job Title: Senior Care Assistant
Joined: 2023
Hi, my name is Tiah and I am a Senior Care Assistant here at Cumberland Grange after recently being promoted.
I have worked at Cumberland Grange since 2023 and feel so lucky to work in such a wonderful home with the most amazing residents and great colleagues. Our residents are my number one priority so my days are spent ensuring they have everything that they need and making sure that they are happy. We have such a lovely environment here which makes Cumberland such a positive place to be. I look forward to welcoming new residents, too!
Job Title: Senior Care Assistant
Joined: 2023
Hi, my name is Lorna and I am a Night Senior Care Assistant here at Cumberland Grange.
I have been a part of the wonderful Cumberland team for quite some time now and I love my job very much. We have such a beautiful home with the most amazing residents. I take great pride in being a Senior Carer here. I am always happy to help.
Job Title: Senior Care Assistant
Joined: 2024
Hi, my name is Sophie and I am a Senior Care Assistant here at Cumberland Grange.
I have worked within the care industry for over 4 years now with a background of working closely with residents living with Dementia which I am very passionate about. I have also been a Home Warden which gave me great experience and skills to carry with me in my role here at Cumberland.
I thoroughly enjoy my job, supporting our residents with not only care but life enrichment, too!
Job Title: Senior Care Assistant
Joined: 2024
Hi there, my name is Stefan and I am a Senior Carer here at Cumberland Grange. I joined the team in 2024 and have since built great relationships with our residents, families and colleagues. I have over 8 years' worth of experience in the care industry and always feel very grateful to do a job that I love very much. I am always happy to help so if you are visiting and you need anything, please just let me know.
Job Title: Care Assistant
Joined: 2024
Hi, my name is Faith and I am a Care Assistant here at Cumberland Grange. My favourite part of my job is supporting our residents. They are all so wonderful and I love to hear all about their stories and life experiences. I am always happy to help.
Job Title: Care Assistant
Joined: 2023
Hi, my name is Sophie and I am a Care Assistant here at Cumberland Grange. I have been a part of the team since 2023 and I love what I do. My job is so rewarding and I especially love getting to know our residents and listening to all of their stories and life experiences.
Job Title: Care Assistant
Joined: 2024
Hello, my name is Katherine. I work part-time here at Cumberland Grange, as a care assistant.
I started my career in care back in 2015 when I was a nursing auxiliary at the Royal Devon and Exeter Hospital.
It was a very rewarding experience and I enjoyed it a lot.
I enjoyed it so much, I decided to start university to become a registered nurse. I joined Barchester in June 2023 during a break of my nursing studies. I really enjoy it here at Cumberland Grange. I often go out on the minibus with the activity ladies and go shopping with the residents to get their favourite snacks or go out to a community coffee morning.
I am still on that nursing degree journey. I shall be returning back in September 2024 to finally qualify which I'm proud of myself. I'll be on a bank contract so you may see me about when I'm on shift.
I really enjoy care work, and I really enjoy bringing a smile to residents faces. See you around.
Job Title: Care Assistant
Joined: 2023
Hi, my name is Jasmine and I am a Care Assistant here at Cumberland Grange. I have worked in care for over 2 years now and really love what I do. I primarily work on Memory Lane, taking care of our residents living with dementia which I am so passionate about. Our residents are the heart of our home and I take great pride in supporting them.
Job Title: Care Assistant
Joined: 2022
Hello, I’m Brenda and I am one of the Care Assistants here at Cumberland Grange.
I have worked in the Care industry for many years now and would not want to be anywhere else. Being able to support, encourage and look after our residents is so rewarding. They all have such incredible stories to tell and memories to share which makes my job so fulfilling.
Job Title: Care Assistant
Joined: 2024
Hello, my name is Lloyd and I am a Night Care Assistant here at Cumberland Grange. I am incredibly passionate about caring for people and I feel very lucky to be able to take great care of our residents.
Job Title: Care Assistant
Joined: 2022
To be in a job you love, you’ll never have to work a day in your life. I have experience working with dementia patients and the elderly for 12 years. I love that I can make a difference in someone’s day, no matter how big or small it may be.
Job Title: Care Assistant
Joined: 2022
I am a Care Assistant at Cumberland Grange and love to spend time with my residents, making sure they are well cared for and happy.
Job Title: Care Assistant
Joined: 2024
Hello, my name is Lori and I am a Care Assistant here at Cumberland Grange. I recently joined the team at the end of summer this year. I love my job and love to support our residents, ensuring that they are well cared for and happy.
Job Title: Housekeeper
Joined: 2024
Hi, my name is Chris and I am one of the Housekeepers at Cumberland Grange.
I joined Cumberland Grange at the beginning of 2024 and thoroughly enjoyed my job. The residents are just great. I love hearing all of their memories and sharing stories with them. I also feel lucky to work with a great team, including my wife Brenda who is a Care Assistant.
Job Title: Kitchen Assistant
Joined: 2023
Hi, I'm Ange and I'm a member of the kitchen team.
I'm here to assist Head Chef, Chris and his team in ensuring that our residents have a fantastic dining experience filled with great seasonal variety and choice. Part of my daily role is to bake homemade cakes and treats for our residents which is my real passion and I really put all of my creativity, heart and soul into this - when you love doing something it's such a pleasure!
I hope that you will enjoy some of my baking next time you visit our home - please do come and try our daily offerings on display in our lovely ground floor café.
Job Title: Host
Joined: 2022
Hello, my name is JJ and I am one of the Hosts at Cumberland Grange.
I joined the team at Cumberland back in 2022 and then spent a small amount of time at one of our sister homes, before returning back to my wonderful Cumberland Grange family at the beginning of 2024.
I love my job and love to keep our residents happy, delivering them excellent service. If I can help during your visit, please let me know!
Job Title: Hostess
Joined: 2023
Hello, my name is Jenna and I am a Hostess here at Cumberland Grange. I have been here since the end of 2023 and I absolutely love what I do.
I have a hospitality background having worked in a number of other well-known establishments, but working here and getting to spend my days with our residents is the most rewarding job that I have had. I am here to make their experience a better one by making sure they have everything they need, whether that’s a luxury hot chocolate, a slice of cake or a good chat. When I’m not with our residents, I am busy keeping our bistro areas and kitchenettes well-stocked and tidy, as well as supporting our chefs throughout the day.
If you need anything on your visit, please do not hesitate to let me know.
Job Title: Senior Care Assistant
Joined: 2022
Hello, my name is Chloe and I am a Senior Carer here at Cumberland Grange. I have worked in care for a number of years now and I absolutely love my job. Being able to spend my days taking care of our residents is so rewarding and fulfilling. No two days are ever them same but one thing that always remains the same is how wonderful our residents are. We spend our days smiling and laughing together.
Job Title: Hostess
Joined: 2024
Hello, my name is Lizzie and I am a Hostess here at Cumberland Grange. I have over 10 years’ worth of experience in the hospitality industry and really do love what I do. I have built great relationships with our residents and love listening to all of their stories.