Wykewood has a Review Score of 8.3 (8.333) out of 10, based on 2 reviews in the last 2 years. Over all time Wykewood has 7 reviews.
Review from S T (Son of Resident) published on 31 July 2024
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Reply from Jo Hemmingway, Marketing and Communications Officer at Wykewood
Thank you for taking the time to leave a review. It's great to hear you're happy with the care and support your father is receiving at Wykewood. We'll make sure your kind words are passed on to the team - I'm sure it'll make their day!
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Review from Rachel W (Daughter of Resident) published on 24 August 2023
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Reply from Jo Hemmingway, Marketing and Communications Officer at Wykewood
Dear Rachel, thank you for taking the time to leave a review for Wykewood. We'll make sure your kind words are shared with the Home Manager and team. Regards, Jo
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Review from E G (Partner of Resident) published on 22 August 2022
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Reply from Lauren Hallas, Marketing and Communications Officer at Wykewood
Thank you so much for your kind review of Wykewood. We're pleased to hear that you always feel welcome in our home and we look forward to seeing you, your family and your furry friend again soon.
If you have any further information on how we can improve your experience, please don't hesitate to get in touch. Regards, Lauren
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Review from Ian U (Partner of Resident) published on 21 July 2022
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Reply from Jenna Wood, Marketing Manager at Wykewood
Hi Ian. Thank you so much for your brilliant review of Wykewood. We're so glad to hear that you feel welcome and supported by the staff at the home - we're so proud of our wonderful team.
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Review from Lee A (Brother of Resident) published on 21 July 2022
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Reply from Jenna Wood, Marketing Manager at Wykewood
Hi Lee. Thank you so much for your five-star review of Wykewood. It's heartwarming to read your review and we're so glad that your bother has settled in well at the home. I'll pass your review on to the team - it'll make their day.
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Review from E A (Sister of Resident) published on 21 July 2022
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Reply from Jenna Wood, Marketing Manager at Wykewood
Hi Eliza. Thank you for your review of Wykewood. We're really glad to hear that you're welcomed to the home and you can keep in touch with your brother. We look forward to seeing you again soon.
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Review from Sheena S (Wife of Resident) published on 30 June 2022
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Reply from Jenna Wood, Marketing Manager at Wykewood
Hi Sheena. Thank you for your five-star review of Wykewood. We're so glad to hear that your husband is treated with the utmost dignity by our incredible team. I'll pass your review on to the team who will be delighted to read it.
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The Review Score of 8.3 (8.333) out of 10 for Wykewood is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.958 for Wykewood is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) ) ÷ 24 Ratings = 4.958
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.375 Points relating to the number of positive Reviews for Wykewood is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 2 Positive Reviews ÷ 8 = 0.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Jul 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Hi, I'm Linda. I'm the Home Manager at Wykewood. Please get in touch to find out more.