Cadley Hill View

121 Darklands Road, Swadlincote DE11 0PQ
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9.8 86 Reviews
  • Cadley Hill View, Swadlincote
Cadley Hill View care home in Swadlincote is a friendly, home for people requiring care and support.

Trained staff cater to residents' individual needs and interests.

Residents can enjoy socialising in the dining areas, lounges, cinema room, vintage tearoom, lovely garden and panoramic Sky Bar.

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Care Provided by Cadley Hill View

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • David Godrich (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cadley Hill View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Cadley Hill View are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Cadley Hill View has plenty of on-site parking for visitors and relatives.


Cadley Hill View Reviews (86)

Total of 86, showing 21-40
9.8

Cadley Hill View has a Review Score of 9.8 (9.767) out of 10, based on 46 reviews in the last 2 years. Over all time Cadley Hill View has 86 reviews.

Overall Experience

  • 78
  • 6
  • 1
  • 0
  • 1

Date Published

86
12
23
46
40

Review from A P (Son-in-law of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very good - staff always pleasant and welcoming. Residents sometimes restive, usually when routine is upset. Perhaps explanation would help.

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Review from Della D (Daughter of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for almost 18 months. The care is amazing, the staff are superb and the home is very welcoming to all. My family and I are regular visitors at all times of the day and consider a lot of the staff as an extended family now as they are so caring to Mum and considerate of her needs. Mum
is safe, happy, and loved what more can I ask for?

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Review from Lynda L (Daughter of Resident) published on 6 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy that my Mum is being looked after by the wonderful staff at Cadley. My Mum came to Cadley at the beginning of March and the staff made such a big effort to help her settle in. It is such an emotional and scary thing leaving your home for the last time and moving to a new and strange environment
but right from the very first moment the friendliness and caring attitude of everyone in the home was so reassuring. My Mum has settled in and is joining in some of the many activities organised by the Pink Ladies (not the apples by the way). I live in Australia and as well as being able to speak to her on the phone I can also see my Mum through the social media page that has new photos posted most days and it makes me feel even more part of what's going on. I love seeing her face pop up, usually smiling doing things she would never be doing before. Our family is very lucky that Cadley is taking care of Mum. Thank you.

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Review from K S (Daughter of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot fault Cadley Hill View. The staff are amazing, friendly, understanding and compassionate to both our father and to myself and my sister. The speed at which the home could accept our father for respite care was exceptional and it was a relief at how much he loved staying with you. Thank you
so much.

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Review from E S (Daughter of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Cadley Hill View and my mum has settled in very well. I do however have a suggestion, there appear no 'set procedures' for doing things e.g Mum was on a fluid cap and different staff operated different systems which confused/worried Mum. She was unclear whether the water left in
her jug was the total allowance still permissible. Surely there should be one procedure for handling this rather than each team/person operating their own preferred system.

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Review from Sue L (Daughter of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful place, the resident is very happy and has found some new friends. The staff are very attentive to all her needs. Kepp up the good work.

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Review from Stacey G (Granddaughter of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan is very happy living here.
Well fed and looked after.
Trips are available and good for the residents to get out.
Activities are available, but Nan doesn't take part much.

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Review from Ian S (Son-in-law of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before considering Cadley Hill View we looked around and it was by far the best in terms of providing an environment that felt homely for my mother-in-law. Since moving her in, on a two-week respite trial, the staff have all worked hard to help her acclimatise and make her feel she's at a home away
from home.

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Review from S H (Daughter of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Cadley Hill View for over a year now. In all that time the staff have been excellent and very friendly, making time to initially settle him in and now make sure he has everything he needs and is happy. He enjoys the quizzes, bingo and singers and especially enjoys wild minds (exercise).
The staff are also friendly and helpful to myself and other family members and I do feel that there is a lovely family, happy feel to Cadley Hill View.

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Review from Julie S (Daughter of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cadley Hill View is in my opinion a home from home. The carers and all staff work very hard to take care of the residents in a lovely environment.

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Review from Cathy B (Friend of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been to visit my friend today and what a lovely care this is. From the minute you walk through the door, to the end of the visit it is amazing. The staff are so friendly, I am not old enough yet (65, haha) but this is where I would love my son's to send me to make this my last home.

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Review from M H (Daughter of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful we were able to get Mum back into Cadley Hill View care home from the hospital. The staff are so approachable, kind and compassionate as well as professional. There are always plenty of activities and entertainments which mum has appreciated in the past, even though she isn't currently
well enough to enjoy them. Good standards of care and accommodation.

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Review from Charles P (Son of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently become a resident at Cadley Hill View. As a family, we looked at a fair few rest homes before choosing Cadley Hill. Our initial impressions have been surpassed by the experience of my mother's stay. The atmosphere is very friendly and the ethos is of enabling and treating residents
with respect and dignity. The establishment is very well run and my mother has settled very well. Many thanks to all staff and residents for making my mother feel so welcome!

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Review from Margaret C (Sister of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cadley Hill View gives me peace of mind and my brother is happy.

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Review from Jennie L (Niece of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely stunning from the moment you walk in. Feels more like a hotel! The range of activities is awesome with in-house and trips out. The staff are amazing and so friendly and helpful. The rooms are beautiful. I'd move in myself if I could! It is so clean. If you fancy a tipple, then why not! They've
got it. Life doesn't stop here and why should it?

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Review from S P (Daughter of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The building and facilities are excellent. Sometimes parking is difficult. The staff, without exception, are cheerful, caring and helpful. We are always welcomed. Mum hasn't had many extra care needs, but when asked the staff always go the extra mile. It is early days for us, but I sometimes am not
sure about the system i.e. ordering medicines so feel I've been a bit muddled, but I'm sure we'll sort that out. The carer on the top floor does seem as though she has a heavy workload. All in all, I feel happy with Mum staying at Cadley Hill View on respite.

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Review from Susan B (Daughter of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to Cadley Hill in April. She settled in very well and made a lot of friends. I cannot fault the staff, who are very caring. The accommodation is lovely, just like a hotel. Very welcoming when you walk in. The activities and trips out are brilliant. Mum very much enjoys all her meals. Nothing
is too much trouble.

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Review from Kirsten M (Daughter of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I knew as soon as I walked in that Cadley Hill View was where I wanted my mum to be. Not only does it look and feel like a 5* hotel, the staff are so friendly, so caring and treat both residents and their relations like family.
Since my mum moved in, 6 months ago, I have had total peace of mind seeing
her happy when I visit and knowing that when I leave she will be safe and well cared for. To me, this is priceless. Thank you.

Reply from Charlotte Jackson, Customer Care Administrator at Cadley Hill View

Thank you for writing such a wonderful review. We ensure the absolute best for our residents and their loved ones and we are so pleased that not only do we make such a good impression but we have the goods to back it up! We know how important it is to be able to offer you peace of mind, meaning when you visit your mum you can concentrate on spending quality time together, you can leave the rest to us.


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Review from I J (Daughter of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The care home is clean and tidy and run professionally. There are also cakes, chocolates and drinks available.
Individual care staff members are polite and pleasant - however, there seems to be very little interaction just to pass the time of day with residents who don't take part in activities, such
as just popping in to say hello or have a coffee with them. There is a lot of social media activity, but very focused on marketing.

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Review from A S (Power of Attorney of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to find a suitable home quickly. I was offered a tour within 24 hours and the assessment, acceptance and move happened quickly and efficiently. I find all staff very approachable, easy to communicate with and very kind. Any requests are acted upon quickly and I find follow-ups to requests quite
refreshing. Clearly the environment is amazing and my relative is very happy in her new home.

Reply from Terri Kidd, PR Executive at Cadley Hill View

Thank you for sending in this lovely review, we know that sometimes speed is of the essence when looking for a home but it is still important to get it right and we are very glad that you found Cadley Hill View and we could accommodate your relative. We are glad she has settled in well and is happy with us.


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Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for Cadley Hill View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.767 for Cadley Hill View is calculated as follows: ( (441 Excellents x 5) + (76 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 536 Ratings = 4.767

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cadley Hill View is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 44 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

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Meet the Team (4)

David

David Godrich

Job Title: Home Manager

Joined: 2023

David is the Home Manager at Cadley Hill View.


Julie

Julie Pritchard-Gordon

Job Title: Activities Coordinator

Joined: 2024

Julie is one of the Activity Coordinators at Cadley Hill View.


Emma

Emma Hines

Job Title: Activities Coordinator

Joined: 2023

Emma keeps the residents entertained at Cadley Hill View Care home.


Stacie

Stacie Weaver

Job Title: Area Director

Joined: 2018

Stacie has worked with Ideal Carehomes since 2018 and was previously a Home Manager at two of our homes before moving into area management.