The care home is spotless, the activities they do with the residents is very impressive
Jody B (Granddaughter of Resident)
staff lovely and helpful, nothing too much trouble,
Geraldine C (Resident)
Thank you once again for making life for my grandma so much more fun and exciting,
Jody B (Granddaughter of Resident)
The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Cadley Hill View are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.
Cadley Hill View has plenty of on-site parking for visitors and relatives.
Cadley Hill View has a Review Score of 9.8 (9.811) out of 10, based on 43 reviews in the last 2 years. Over all time Cadley Hill View has 83 reviews.
Review from Judith C (Daughter of Resident) published on 9 March 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Rebekah Steward, Customer Care Team at Cadley Hill View
Thank you for taking the time to share your experience of Cadley Hill View. It is great to hear both you and your mum have received a warm welcome at Cadley Hill View and the staff have been attentive and supportive. We are extremely proud of our dedicated staff team and I will be sure to pass on your kind words.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jody B (Granddaughter of Resident) published on 24 February 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Rebekah Steward, Customer Care Team at Cadley Hill View
Thank you for sharing your experience of Cadley Hill View. It is wonderful to hear both your grandma and all of the family have received such a warm welcome to the home. It is great that she is enjoying living at Cadley Hill and getting involved in some of the many activities on offer. We are very proud of our dedicated and caring staff at Cadley and I will be sure to pass on your kind words.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Geraldine C (Resident) published on 24 January 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Rebekah Steward, Customer Care Team at Cadley Hill View
On behalf of all of us at Cadley Hill View I would like to say thank you for sharing your experience and I am thrilled to know you enjoyed your stay with us. I will be sure to pass on your comments to the team at Cadley.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.811) out of 10 for Cadley Hill View is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 43 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.811 for Cadley Hill View is calculated as follows: ( (418 Excellents x 5) + (75 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 503 Ratings = 4.811
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cadley Hill View is based on 42 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 42 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Mar 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
Joined: 2023
David is the Home Manager at Cadley Hill View.
Job Title: Activities Coordinator
Joined: 2024
Julie is one of the Activity Coordinators at Cadley Hill View.
Job Title: Activities Coordinator
Joined: 2023
Emma keeps the residents entertained at Cadley Hill View Care home.
Job Title: Area Director
Joined: 2018
Stacie has worked with Ideal Carehomes since 2018 and was previously a Home Manager at two of our homes before moving into area management.
