Louth Manor Care Home has a Review Score of 9.6 (9.570) out of 10, based on 14 reviews in the last 2 years. Over all time Louth Manor Care Home has 21 reviews.
Review from John T (Husband of Resident) published on 24 January 2025
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Review from Phil W (Nephew of Resident) published on 12 August 2024
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Review from Sue D (Respite Resident) published on 29 July 2024
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Review from S H (Private Carer of Resident) published on 17 April 2024
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Reply from Lucy Blackburn, Home Manager at Louth Manor Care Home
The issues above were due to a mistake in the information provided by the GP practice and were rectified as soon as this was identified. We receive very positive feedback, as shown on this page, about the high level of care provided at Louth Manor.
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Review from L F (Daughter of Resident) published on 20 February 2024
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Review from S S (Daughter of Resident) published on 16 January 2024
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Review from Lawrence R (Son of Resident) published on 11 December 2023
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Review from Jane P (Friend of Resident) published on 11 December 2023
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Review from K N (Daughter of Resident) published on 11 December 2023
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Review from Gavin W (Son of Resident) published on 8 December 2023
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Review from C T (Daughter of Resident) published on 21 August 2023
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Review from Richard B (Son of Resident) published on 25 May 2023
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Review from S E (Daughter of Resident) published on 18 May 2023
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Review from Susan W (Daughter of Resident) published on 26 April 2023
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Reply from Jonathan Garton, Operations Director at Louth Manor Care Home
Thank you for your kind words. Our staffing levels have now increased and our management team will resolve the issues described asap.
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Review from E J (Daughter of Resident) published on 3 February 2023
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Review from Jeanette B (Wife of Resident) published on 3 February 2023
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Review from C D (Daughter of Resident) published on 3 February 2023
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Review from G H (Sister of Resident) published on 3 February 2023
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Review from Mandy J (Daughter of Resident) published on 29 November 2022
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Review from J O (Daughter of Resident) published on 18 July 2022
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The Review Score of 9.6 (9.570) out of 10 for Louth Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.667 for Louth Manor Care Home is calculated as follows: ( (137 Excellents x 5) + (19 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 168 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.903 Points relating to the number of positive Reviews for Louth Manor Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 13 Positive Reviews ÷ 14.4 = 0.903
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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