Visitors welcome during sociable hours.
Car park for the nursing home.
Kirk Lane Home has a Review Score of 10 (9.976) out of 10, based on 14 reviews in the last 2 years. Over all time Kirk Lane Home has 23 reviews.
Review from Horst R (Son of Resident) published on 4 February 2025
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Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home
Thank you very much for your lovely feedback. The team will be delighted to hear that you are so pleased with the care and facilities, and you have such peace of mind for your mum's health, wellbeing and comfort.
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Review from H L (Daughter of Resident) published on 28 January 2025
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Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home
Thank you for your lovely review. It is great to hear that you are so pleased with the standard of care and support for your mum from all teams. Best wishes.
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Review from Linda T (Sister of Resident) published on 20 January 2025
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Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home
It is so delightful to hear how you feel about the atmosphere and care at Kirk Lane. Our intention is to make everyone feel welcome and included therefore thank you for sharing your feedback.
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Review from Carol B (Wife of Resident) published on 13 January 2025
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Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home
Thank you very much for your feedback. It is so good to know that you feel so pleased with your husband's care from our team. Great too that you are impressed with the communication. Best wishes.
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Review from Christine C (Resident) published on 20 November 2024
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Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home
We are delighted to hear your review, and that you feel settled and well cared for. All teams work so hard to create new activities and an upbeat environment where people thrive and are all included. It is good to know that you are enjoying and benefiting from all of this. Well done and good luck with the chess!
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Review from Colin S (Son of Resident) published on 12 November 2024
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Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home
Thank you very much for leaving Kirk Lane such a glowing review and noting three stand-out points. I will share this with the team. They will be so pleased to hear this feedback about the care for your mother.
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Review from Lesley-Anne H (Granddaughter of Resident) published on 1 November 2024
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Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home
Thank you very much for your feedback, particularly for the maintenance team who have made the final selection for a Scottish Care Home award. Great too to hear that you are impressed with the overall facility - we will happily share this with the team.
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Review from Sarah T (Daughter of Resident) published on 24 January 2024
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Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home
It is so pleasing to hear that you noticed an improvement in your dad's condition when he moved in with us and that you felt he was so well cared for. The staff are indeed very passionate about their work and love to make all welcome and provide good food, treats, and a variety of activities, so we thank you so very much for this recognition and for leaving this feedback.
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Review from Caroline L (Daughter of Resident) published on 3 November 2023
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Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home
Thank you very much for providing this feedback. It is always so pleasing to hear about the great difference that can be made to quality of life, including the facilities and care that you mention, and your mum taking part in the range of activities. It is so good to know that this extends to you feeling reassured. Best wishes.
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Review from Caroline B (Daughter of Resident) published on 22 September 2023
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Reply from Julie Kennedy, Manager at Kirk Lane Home
Thank you very much for your review regarding the care your mum has received with us since last September. We are delighted that your mum is enjoying her new home, and that you and your sister are also feeling so pleased.
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Review from Julie M (Daughter of Resident) published on 25 August 2023
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Reply from Julie Kennedy, Manager at Kirk Lane Home
Thank you so much for your wonderful feedback regarding the care for your mum. It's great too that you have highlighted the activities. The team work so hard to offer variety and inclusivity and we are delighted that your mum enjoys this.
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Review from Sandra D (Daughter of Resident) published on 25 August 2023
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Reply from Julie Kennedy, Manager at Kirk Lane Home
We really appreciate your feedback. It is so wonderful to hear that you and your mum feel well supported, and that you are happy with the environment. Many thanks.
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Review from Robert M (Respite Resident) published on 10 August 2023
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Reply from Julie Kennedy, Manager at Kirk Lane Home
Thank you very much for taking the time to leave a review regarding your stay with us. We are delighted that you felt very well looked after and that you would recommend us.
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Review from Elaine Y (Daughter of Resident) published on 28 July 2023
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Reply from Julie Kennedy, Manager at Kirk Lane Home
Thank you very much for leaving your feedback. It gives us great pleasure too knowing that you are so happy with the care and facilities provided for your mum.
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Review from Eric B (Son of Resident) published on 25 January 2023
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Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home
Thank you very much for your feedback which we will be so pleased to share with the team. It is so good to hear that you are happy with the care and the facilities provided for your mother.
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Review from Sandra K (Daughter of Resident) published on 4 October 2022
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Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home
Thank you very much for your feedback. We are so pleased that your mum has settled well and you are so happy with her care.
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Review from Sam B (Son of Resident) published on 8 September 2022
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Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home
We understand just how daunting the experience can be to choose a nursing home and we are therefore so pleased that you found the support and facilities that you need for your father. Thank you for your wonderful feedback; the staff will be delighted to hear. We have been so fortunate too with the weather and are often able to use the bbq area.
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Review from Lee W (Niece of Resident) published on 18 August 2022
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Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home
We really appreciate you taking the time to leave a response which we have shared with the team. It is so good to hear that your aunt and family have been so pleased with the building, facilities and activities. So reassuring too that you feel that your aunt settled in well, is well cared for and everything feels like home.
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Review from Sharon M (Daughter of Resident) published on 9 August 2022
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Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home
Thank you very much for your wonderful review and, in particular, praising the manager. We are delighted that you are so pleased and we have shared this feedback with the team.
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Review from Donald S (Son of Resident) published on 16 March 2022
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Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home
Thank you very much for your feedback. The team at Kirk Lane will be so pleased to hear that you were so happy with the high level of care and facilities provided to your mum. We are sorry that your mum was only with us for a short time but comforted to know that both you and she felt well supported.
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The Review Score of 10 (9.976) out of 10 for Kirk Lane Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.976 for Kirk Lane Home is calculated as follows: ( (163 Excellents x 5) + (4 Goods x 4) ) ÷ 167 Ratings = 4.976
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Kirk Lane Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Nov 2023
How well do we support people's wellbeing? |
Very good
(5) |
How good is our leadership? |
Very good
(5) |
How good is our staff team? |
Not Assessed
(0) |
How good is our setting? |
Not Assessed
(0) |
How well is care and support planned? |
Not Assessed
(0) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
View Latest Reportposted 24 Mar 2025
single ensuite room
Recipient:
Kirk Lane Home
Date: Thursday 05 Dec 2024 More details
Recipient:
Randolph Hill Nursing Homes Group Ltd
Date: Friday 15 Nov 2024 More details
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Job Title: Manager
Joined: 2016
I have worked in management for Randolph Hill since 2016 and together with my Deputy Manager Ann Livingstone, who has worked for the company since 2010, we plan to develop a first class environment for our residents and staff. We hope for Kirk Lane to become an active and integral part of Livingston Village community.
Matthew McCanny RGN BSc
Manager
Job Title: Operations Manager
Joined: 2002
Margaret has worked as part of the Randolph Hill team for over 20 years. Margaret started as a staff nurse progressing to Deputy Manager, Manager, Senior Manager and has recently taken up her role of Operations Manager.
Job Title: Care Quality Manager
Joined: 2017
RGN qualified in 1994, Jo has worked in care homes since 1999 and now holds additional qualifications of a Pg Dip HSc in Advanced Nursing.
Jo returned to Randolph Hill in 2017, as Deputy Manager, after managing a nursing home in New Zealand for 8 years. Jo was promoted to manager in 2019, then Senior Manager in 2021 and is now Care Quality Manager.