Visitors welcome during sociable hours.
Car park for the nursing home.
Kirk Lane Home has a Review Score of 10 (9.976) out of 10, based on 14 reviews in the last 2 years. Over all time Kirk Lane Home has 23 reviews.
Review from E D (Niece of Resident) published on 16 March 2022
Submitted via Postal Card •
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Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home
Many thanks for your feedback regarding the excellent care your uncle receives. With reference to visiting, we are following Government guidelines which are changing all of the time and hopefully there will be further lifting of restrictions soon.
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Review from Gill M (Daughter of Resident) published on 4 March 2022
Submitted via Website •
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Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home
We are so grateful that you have taken the time to leave a review. So pleased to hear that you, your mum and your family are happy with the care and the environment.
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Review from Stephanie M (Granddaughter of Resident) published on 25 August 2021
Submitted via Website •
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Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home
Thank you very much for your wonderful feedback that will be shared with the team. It is a pleasure welcoming new residents and getting to know families. We are delighted that you are so pleased with your gran's care at Kirk Lane - and so lovely that she is enjoying her meals!
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The Review Score of 10 (9.976) out of 10 for Kirk Lane Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.976 for Kirk Lane Home is calculated as follows: ( (163 Excellents x 5) + (4 Goods x 4) ) ÷ 167 Ratings = 4.976
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Kirk Lane Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Nov 2023
How well do we support people's wellbeing? |
Very good
(5) |
How good is our leadership? |
Very good
(5) |
How good is our staff team? |
Not Assessed
(0) |
How good is our setting? |
Not Assessed
(0) |
How well is care and support planned? |
Not Assessed
(0) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
View Latest Reportposted 24 Mar 2025
single ensuite room
Recipient:
Kirk Lane Home
Date: Thursday 05 Dec 2024 More details
Recipient:
Randolph Hill Nursing Homes Group Ltd
Date: Friday 15 Nov 2024 More details
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Job Title: Manager
Joined: 2016
I have worked in management for Randolph Hill since 2016 and together with my Deputy Manager Ann Livingstone, who has worked for the company since 2010, we plan to develop a first class environment for our residents and staff. We hope for Kirk Lane to become an active and integral part of Livingston Village community.
Matthew McCanny RGN BSc
Manager
Job Title: Operations Manager
Joined: 2002
Margaret has worked as part of the Randolph Hill team for over 20 years. Margaret started as a staff nurse progressing to Deputy Manager, Manager, Senior Manager and has recently taken up her role of Operations Manager.
Job Title: Care Quality Manager
Joined: 2017
RGN qualified in 1994, Jo has worked in care homes since 1999 and now holds additional qualifications of a Pg Dip HSc in Advanced Nursing.
Jo returned to Randolph Hill in 2017, as Deputy Manager, after managing a nursing home in New Zealand for 8 years. Jo was promoted to manager in 2019, then Senior Manager in 2021 and is now Care Quality Manager.