Montague House Care Home

Keeling Lane, Brampton, Huntingdon PE28 4BS
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9.6 31 Reviews
  • Montague House Care Home, Huntingdon
Montague House is a stunning, state-of-the-art care home situated in Cambridgeshire, offering residential, dementia and nursing care, as well short breaks for the older community.

This luxury care home is open for tours and welcoming new residents - book your tour today to find out more about the exceptional features and facilities which set Montague House apart from the standard care home.

Part of the award-winning Hamberley Care Homes group, Montague House features:
- Spacious en-suite bedrooms, beautifully appointed in a range of themes for comfortable and stylish living
- The wellbeing and beauty salon, that includes hairdressing and a nail bar for manicures, pedicures and hand massages
- A bar and an elegant café to enjoy a cappuccino with family and friends, and bright living spaces for socialising across all floors
- A deluxe cinema where residents can enjoy their favourite films or the latest releases in classic style

Montague House offers luxurious living coupled with a new and innovative approach to truly personalised care. Within the home, you will find the award-winning Homemakers of Hamberley.

The Homemakers not only provide the highest quality of care but they focus on the tiny details that make each day special for every resident.

Happiness and harmony are at the heart of home life and that is why Montague House has a designated wellbeing and lifestyle coach to ensure that they create a nurturing and stimulating environment for everyone, residents and staff alike.

This personalised approach to care means that the care home can cater for all their residents’ unique wellbeing needs, providing as little or as much support as you require.

Whatever you need to live the life you want, you'll find it at Montague House – book your tour today.

Care Provided by Montague House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paula Yorkston-Toy (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Montague House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,690
  • (these prices are only a guideline, please contact Montague House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Montague House Care Home Reviews (31)

Total of 31, showing 1-20
9.6

Montague House Care Home has a Review Score of 9.6 (9.649) out of 10, based on 21 reviews in the last 2 years. Over all time Montague House Care Home has 31 reviews.

Overall Experience

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Overall Experience  Overall Experience 4.0 out of 5

Needed care after operation - live alone in area so convenient. All very pleasant and friendly staff and management. Only saw ground floor rooms and facilities; ate my meals in my room by choice. Food good and varied - but with the huge charge per week felt could have fresh fruit rather than tinned!
All staff lovely and helpful; washing (clothes) facility very useful. Perhaps not the best toilet/washing facility for someone with a serious leg operation on two crutches, felt insecure in shower facility and bed uncomfortable. Lovely care home, not perhaps right choice for my aftercare but convenient.

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Overall Experience  Overall Experience 5.0 out of 5

Can't praise this home enough.
My daughter has had visits to many care homes in recent months and all have failed on multiple issues.
This home was able to provide a first class service to my daughter.
She got her meds on time,
She got great care from both the carers and homemakers.
She was very
well supported by the Nursing Team and the Management Team
Her Diatary needs were met.
And most important to us they put my daughter's needs first, as an example the chef noticed she had not been eating an evening meal and came to see her to make sure if was a problem with the food or something else. This is a first for us and one of the many many small things that made the stay for my daugter best in class.

Reply from Jacqueline Brown, Regional Community Relations Lead at Montague House Care Home

Thank you so much for your lovely review. We're so glad we managed to make your daughters stay successful, especially after her previous experiences.Thank you for putting your trust in us. We're glad you got to enjoy a nice holiday.I'll ensure to share your wonderful feedback with the team!


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Overall Experience  Overall Experience 5.0 out of 5

So pleased my sister and I found Montague Car eHome for our Mum, the staff are so warm and friendly towards their residents and their families.
When we leave the care home after our visits, we leave knowing our Mum is well cared for. Thank you, Montague.

Reply from Jacqueline Brown, Regional Community Relations Lead at Montague House Care Home

Thank you for taking the time to write us a lovely review. As you know, we all adore Mum and her beautiful smile - thank you for trusting us to care for her. I will pass on your kind words to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Just want to say how happy myself and my husband were with the care provided by the friendly and helpful staff whilst he was in respite while garage conservation works were taking place.
The facilities are absolutely lovely and the location is ideal for myself especially as I was able to visit anytime
which suited my shift work pattern.

Reply from Jacqueline Brown, Regional Community Relations Lead at Montague House Care Home

Thank you very much for your kind words. We loved having your husband with us, we miss his sense of humour dearly! We hope he is settling back at home with his lovely new amenities. Please do pop in for a coffee soon as it would be great to catch up with you both.


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Overall Experience  Overall Experience 5.0 out of 5

My sister has just moved into Montague House. The staff have all been incredibly helpful and are all so friendly.
Nothing has been too much trouble. My sister has severe hearing loss, is registered blind and has a terminal illness. Her needs therefore are great but everyone has made her feel very
welcome. We her family know she will be safe and well looked after in the months to come.

Reply from Jacqueline Brown, Regional Community Relations Lead at Montague House Care Home

Thank you so much for your lovely words. As you know, we adore your sister and she has very quickly settled into being a huge part of our community already. We look forward to seeing you for your next visit for lunch! Thank you again.


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Overall Experience  Overall Experience 5.0 out of 5

My sister has just entered Montague House, she has special support needs due to disabilities. Everyone in the home has shown great professionalism and care in meeting her requirements. She has not yet taken part in the activities but the program looks interesting and varied although she may not be able
to take part in all of them due to her disabilities. I feel it difficult to judge the value of money because my other sister deals with financial dealings and she has spent a few days there. Other residents also seem friendly and happy. Thank you!

Reply from Jacqueline Brown, Regional Community Relations Lead at Montague House Care Home

Thank you so much for taking the time to write us a review. We love getting to know your sister and she is a big part of our Montague family already. We look forward to seeing you on your next visit!


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Overall Experience  Overall Experience 5.0 out of 5

I had the absolute pleasure of attending the food festival yesterday. It was fantastic to see all the residents enjoying themselves and being so well looked after. Everyone was working as a team to provide a spectacular afternoon and the entertainment was perfect. We also attend the dementia choir which
is a huge success. Thank you so much.

Reply from Jacqueline Brown, Customer Relations Manager at Montague House Care Home

Thank you so much for your review. We are so glad you enjoyed the festival and look forward to welcoming you to more of our events in the future!


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Overall Experience  Overall Experience 5.0 out of 5

Once in a while you come across a team of people who excel in everything they do. The team at Montague House are one such team. From the Home Manager, to the Clinical Manager, Relationship Manager, Nursing Manager and Night Manager, to the nursing staff and care staff, reception staff and business administration
staff, not forgetting the chef, every single one of you worked with the utmost levels of professionalism, care and compassion in caring for our Dad, and for this we are extremely grateful. We cannot fault any aspect of our whole experience with Montague House and would wholly recommend Montague House to anyone looking to choose a residential or nursing home for a loved one. Believe me, this place is special, and should be on anyone's shortlist.

Reply from Jacqueline Brown, Customer Relations Manager at Montague House Care Home

Thank you so much for your wonderful review. We are thrilled to hear that you had such a positive experience with our team at Montague House. Your kind words about our staff's professionalism, care, and compassion mean the world to us. We strive to provide the highest level of care for all our residents, and it is incredibly rewarding to know that we made a difference for your dad and your family. Your recommendation is greatly appreciated, and we are honoured to have been part of your journey. Thank you again for your heartfelt feedback.


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Overall Experience  Overall Experience 4.0 out of 5

Having gotten to know my father since he moved into the care home in August 2023, staff manage him in a sympathetic and appropriate manner to deliver the level of care and support required. This can sometimes be challenging as he can be difficult and this changes from day to day, keeping the staff on
'their toes'. It is a credit to the staff who manage him, always keeping his best interests uppermost in delivering his care.

Reply from Julie Prevett, Home Manager at Montague House Care Home

Many thanks for your kind words. The staff work very hard to provide over and above care for our residents. I will pass your comments on to all the staff. We rise to all challenges presented to us and take pride in receiving such positive feedback.


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Overall Experience  Overall Experience 5.0 out of 5

My nan is currently at Montague House. I’ve been thoroughly impressed from the minute she moved in. The care level has been great, the staff are always cheery and kind, and the quality of the facilities is amazing. I’m so glad we found such a lovely place for my nan to live. I couldn’t be happier!

Reply from Julie Prevett, Home Manager at Montague House Care Home

Thank you so much for taking the time for making such a wonderful review. We really appreciate your reveiw and are so pleased that Nan has settled so well. Our homemakers always strive to deliver the standards of care our residents deserve and to fulfil their loved ones expectations. We will share your kind words with the team in all departments.


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Overall Experience  Overall Experience 5.0 out of 5

father-in-law was very difficult in the reception area and became difficult to manage. Staff stepped in and managed the situation before it got out of hand. The staff were able to defuse the situation and calm him down.

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Overall Experience  Overall Experience 5.0 out of 5

Montague House is wonderful, not just because of the accommodation but because of the lovely staff - they care and that is the most important thing! The work can be challenging but the staff have unlimited patience and I have always seen residents treated with kindness and respect.

Reply from Julie Prevett, Home Manager at Montague House Care Home

Many thanks for such a positive review. I will pass on your kind and positive words to the staff in all departments. They will all be so pleased to hear your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

We have had nothing but a positive experience of the wonderful Montague House Care Home. Myself and my husband regularly visited our friend before he sadly passed away for a cup of tea and a slice of delicious cake that was always on offer for residents and their visitors. Montagu House is immaculately
clean, the facilities are incredible, the communal areas impressive, and the meals served to our friend were first class. The staff were always so welcoming and our friend always talked about how they went out of their way to make sure he was comfortable. He was very happy there and often said he felt like he was on holiday as he was cared for so well by the amazing staff. I have had experience of other care homes over the years and I would not hesitate to recommend Montague House as first-rate!

Reply from Julie Prevett, Home Manager at Montague House Care Home

Many thanks, J for this delightful review. We strive to make our visitors feel relaxed and welcome in the home as well as delivering the best-tailored care possible to our residents.


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Overall Experience  Overall Experience 5.0 out of 5

My mother was at Montague House when she passed away.
Everyone, including all the staff were cheerful and introduced themselves, it was a very friendly environment. My mum also felt well cared for and safe. My first communication was with the Regional Community Relations Lead who was very helpful and
caring. She gave me the confidence so that I felt safe to leave my mum at Montague House.

Reply from Julie Prevett, Home Manager at Montague House Care Home

My sincere condolences once again for your sad loss Las. Thank you so much for taking the time to review the Home during this very difficult time for you and your family.


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Overall Experience  Overall Experience 1.0 out of 5

The daughter of my stepfather booked him into Montague House Brampton for respite care, despite it being 180 miles away from his oncologist, meaning he was unable to attend crucial appointments. Whilst there, he contracted a severe infection and had to be hospitalised. On his discharge, he managed to
book a private ambulance back home, but was in such a terrible state he died several days later. We found the management severely lacking in communication skills and any sort of empathy for my Mum who was distraught at having her husband of 25 years moved so far away from her. Please read the Care Quality Commission’s report which clearly states it requires improvement in safety and with how it is led.
My advice would be that if you like gorging yourself on free cake it’s perfect, if you care about your loved one please, please do not send them here.

Reply from Julie Prevett, Home Manager at Montague House Care Home

Thank you for your review. It was a pleasure to have your stepfather join us at Montague House, but I appreciate the decision for him to stay here wasn't your preference due to the travelling distance. I'm sure you understand though that we must respect the wishes of his daughter who wanted him near to her and her siblings so they could regularly visit their father. Our team are committed to delivering exceptional care, and we were delighted to receive positive feedback from his daughter during and after his stay about their many visits and how they found our team loving, kind and supportive. I don't feel it would be appropriate to address comments relating to internal family dynamics but feel it important to confirm that your stepfather safely returned to our home from the hospital as planned and arranged by his daughter. We of course cannot discuss private medical information publicly. I wish I'd had the opportunity to meet you, should you wish to discuss though do get in touch.


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Overall Experience  Overall Experience 4.0 out of 5

Montague House always feels warm and friendly. My mum particularly enjoys the varied activities and having coffee and cake in the Bistro area. She has been in Montague House for over six months now and her needs are well catered for by caring and friendly staff. It is reassuring for me to know that
my mum is well entertained and kept occupied by a regular weekly programme. Overall we are very satisfied with Montague House and would recommend it.

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Overall Experience  Overall Experience 5.0 out of 5

My father came to stay at Montague House for respite care, initially for one month but stayed for two.
Besides having him near to myself and my siblings and his grandchildren, it was an absolute pleasure to visit him at Montague House where the team are loving, kind and supportive.
Dad sadly became
very ill whilst at Montague House and was admitted to hospital but he did return briefly before going home to the north. We are grateful for the last few days and all the extra care he needed.
Dad could not have been better looked after at Montague House where the management took on board some difficult family tensions and supported us all in what was an emotionally difficult time.
I will miss Montague House very much - I spent many hours there not just with Dad but also getting to know other residents and their families.
There is always a friendly welcome, a lovely coffee and even a piece of cake waiting for anyone who steps through the door.

Reply from Julie Prevett, Home Manager at Montague House Care Home

Many thanks, Ruthie for taking the time to write such a delightful accolade. I will share your comments with the homemakers who were involved in Dad's care. He was an absolute gentleman to be with. We feel privileged to have had the opportunity to support him and you as a family.
My sincere thanks once again.


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Overall Experience  Overall Experience 5.0 out of 5

When choosing a care home for my father-in-law, location was very important to us, as we would most likely be his only visitors. We were very impressed b the building, layout ad quality of furnishings and decor. At our initial meeting with family liaison, we were very reassured but the philosophy of
the company, in particular, the homemaker ideal. All questions and concerns were dealt with with understanding, compassion and a reassuring level of knowledge and professionalism. We received a warm welcome from every member of staff on subsequent visits and, when we discovered the cost was exactly the same as other local homes, without full-time nursing care, our decision was made.
Since my father-in-law arrived in early January, we have been delighted with the cate he has received. Every issue we have raised has been taken seriously and action taken to enhance his experience. He has settled incredibly well and e feel that this is due entirely to the friendliness and kindness of the staff.

Reply from Jacqueline Brown, Regional Community Relations Lead at Montague House Care Home

Thank you for writing a lovely review of our home. I am so glad you and your family have had a warm welcome into Montague House. Your father-in-law is a valued member of our Montague family and I could not imagine our home without him!


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Overall Experience  Overall Experience 5.0 out of 5

Lovely, new care home. Still with growing pains with reference to staff (recruitment, ongoing training etc.) but making good progress. Key management and staff are excellent. Particularly strong on communication and engagement with relatives of residents. Quality of food is also above average as is
the nursing care. Made to feel part of the family.

Reply from Jacqueline Brown, Regional Community Relations Lead at Montague House Care Home

Thank you for taking the time to write us a review. I will pass on your feedback to our well-being and chef who will be delighted with your review!


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Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed by the care and understanding provided by the staff at Montague. My relative started at Montague for respite care after a sudden deterioration in her health, which required nursing intervention. Her health improved during respite, but she has decided that she would prefer
to remain at Montague as a resident instead of returning home: the staff are extremely caring and thoughtful, the food is great, the en-suite facilities are very handy, and there are friends to be made over meals and at events. My relative has expressed the opinion that this scenario is a much better option than trying to struggle on alone in her own home. The staff have shown me that they are very aware of how to guide her through the emotional and psychological changes that are involved in such a decision, and I think that it is a great choice for her to make.

Reply from Jacqueline Brown, Regional Community Relations Lead at Montague House Care Home

Thank you for taking the time to write us such a lovely review. We are so glad that your relative has decided to stay with us on a permanent basis! I will pass your lovely feedback on to the team.


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Current Review Score: 9.6 (9.649)

Overview of Review Score

The Review Score of 9.6 (9.649) out of 10 for Montague House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.649 for Montague House Care Home is calculated as follows: ( (183 Excellents x 5) + (45 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 245 Ratings = 4.649

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Montague House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 May 2023

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (4)

Paula

Paula Yorkston-Toy

Job Title: Registered Care Home Manager

Joined: 2024

Paula is the Home Manager of Montague House and brings a wealth of expertise to her role, with extensive experience as both a nurse and in leadership positions within the care sector. Her dedication to delivering exceptional care and fostering a nurturing environment is at the heart of her work. Paula holds a degree in Adult Health Nursing from Edinburgh Napier University and is also a proud Military Veteran, having served in the Princess Mary's Royal Air Force Nursing Service. Her commitment to excellence has earned her significant recognition in the industry; she was shortlisted in the Front Line Leader category at the Great British Care Awards in 2019 and was further acknowledged in the Registered Manager category at the same prestigious awards in 2020.


With her blend of clinical expertise, leadership skills, and a deep passion for person-centred care, Paula ensures that Montague House provides a warm, supportive, and high-quality environment for both residents and staff.


"At Montague House, we offer personalised care plans that reflect our deep understanding of each resident. Every individual has their unique story, preferences, and needs and so our dedicated team ensures that people are supported to live full and happy lives in our community.”


Jacqueline

Jacqueline Brown

Job Title: Customer Relations Manager

Joined: 2019

Jacqueline began her career in the care sector in 2019 and has been a valued member of the Hamberley team since 2020. As the Customer Relations Manager at Montague House, Jacqueline has guided countless families through the process of transitioning their loved ones into care. With empathy and understanding, she addresses concerns and ensures that every resident and their family feels supported and reassured throughout this important life transition. Jacqueline takes great pride in being a dependable source of comfort and trust for families during what can be an emotional journey. She is passionate about helping individuals and families find the right care and support within Hamberley’s award-winning homes.


Outside of work, Jacqueline enjoys spending time with her young daughter and family. In 2023, despite not being a fan of running, Jacqueline completed a half marathon and raised £800 for the Alzheimer’s Society — a testament to her determination and dedication to making a difference.


“I’d love to personally introduce you to Montague House so you can experience for yourself outstanding care and the luxury approach that sets us apart. If you have any questions about finding the right care home, please don't hesitate to contact me. I’m here to help guide you every step of the way. Visit us and discover the Montague difference."


Jackie

Jackie Edwards

Job Title: Clinical Lead

Joined: 2023

My name is Jackie Edwards, and I am currently the Clinical Lead at Montague house. My previous role was inpatient manager at a local prison where I had worked for 18 years. I decided I needed a new challenge that’s when I joined Hamberley Care Homes and came to Montague house. My role includes looking after the clinical side of the home, including the health and welfare of staff and residents. It has been a delightful experience that I thoroughly enjoy.


Cynthia

Cynthia Alfred

Job Title: Business Administrator

Joined: 2023

With over 15 years of experience spanning finance, travel, sales, customer service, and administration, I transitioned into the healthcare sector 3 years ago. Currently serving as a Business Administrator at Montague, I joined Hamberley in March 2023. I oversee administrative operations, ensuring smooth financial, staffing, and regulatory compliance to support the care and well-being of residents—a role I genuinely enjoy.


Frequently Asked Questions about Montague House Care Home

What types of Care is Montague House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Montague House Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Montague House Care Home have?

There are 70 Single Rooms.

What are the Facilities & Services at Montague House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Montague House Care Home to the centre of Huntingdon?

2.1 mile(s) as the crow flies, distance by road may be significantly further.