All fees will be reviewed following a full care assessment and additional charges may apply
Roselea Court Care Home has a Review Score of 9.9 (9.906) out of 10, based on 17 reviews in the last 2 years. Over all time Roselea Court Care Home has 31 reviews.
Review from Jackie K (Daughter of Resident) published on 27 January 2025
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Reply from Helen Kinnard, Manager at Roselea Court Care Home
Thank you for your lovely review, we were really pleased to support your mum here at Roselea. Thank you for your lovely comments, I will pass them on to the team.
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Review from Carol H (Daughter of Resident) published on 16 October 2024
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Reply from Helen Kinnard, Manager at Roselea Court Care Home
Thank you for your lovely review. We are really pleased to hear that your mum and you are happy with the care and support that you receive. I will pass your lovely sentiments on to the staff.
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Review from F E (Daughter of Resident) published on 23 September 2024
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Reply from Helen Kinnard, Manager at Roselea Court Care Home
Thank you for your lovely review, this is so very much appreciated and we are pleased that your dad is settling so well. I will pass your comments on to the team.
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Review from Stacey F (Daughter of Resident) published on 27 June 2024
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Reply from Helen Kinnard, Manager at Roselea Court Care Home
Thank you so much for your lovely comments, they are so very much appreciated. We are really happy that your mum is settling in so well.
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Review from D K (Daughter of Resident) published on 12 June 2024
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Reply from Helen Kinnard, Manager at Roselea Court Care Home
Thank you for your kind words and review. We really appreciate that you have taken the time to write this review and I will pass your lovely comments on to the staff team. We strive to make sure that everyone experiences compassionate and passionate care to the highest of standards and it is good to know that this is being felt within the house.
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Review from A M (Friend of Resident) published on 12 June 2024
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Reply from Helen Kinnard, Manager at Roselea Court Care Home
Thank you so much for your lovely review and sentiment. We are pleased that your friend has settled in well to Roselea. I will pass your comments onto the team.
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Review from Muriel B (Sister of Resident) published on 16 May 2024
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Review from W A (Daughter of Resident) published on 17 April 2024
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Reply from Helen Kinnard, Manager at Roselea Court Care Home
Thank you for your lovely review and the sentiments within it, they are all very much appreciated. I will ensure that this is passed on to staff.
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Review from Sandra M (Daughter of Resident) published on 12 April 2024
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Reply from Helen Kinnard, Manager at Roselea Court Care Home
Thank You so much for your lovely comments. It is warming to know that your mum is happy with us. I will pass your comments onto the staff, we all appreciate your sentiment.
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Review from Jacqueline L (Daughter of Resident) published on 12 April 2024
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Reply from Helen Kinnard, Manager at Roselea Court Care Home
Thank you so much, your comments and sentiments are very much appreciated and I will pass them on to the staff.
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Review from Nancy M (Partner of Resident) published on 3 April 2024
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Reply from Helen Kinnard, Manager at Roselea Court Care Home
Thank you for your lovely review. Your comments are very much appreciated. I will ensure they are passed onto the staff.
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Review from J A (Daughter of Resident) published on 28 March 2024
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Reply from Helen Kinnard, Manager at Roselea Court Care Home
Thank you for your lovely review. We are very pleased that you feel your mum is very well supported within the home. I will pass your comments onto the staff, who will very much appreciate your sentiment.
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Review from A C (Son of Resident) published on 30 January 2024
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Reply from Helen Kinnard, Manager at Roselea Court Care Home
Thank you so much for your lovely words, I will make sure your sentiments are passed on to the Team.
Your thoughts are really appreciated.
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Review from Gavin A (Son of Resident) published on 15 January 2024
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Reply from Helen Kinnard, Manager at Roselea Court Care Home
Thank you so much for your lovely comments, I will ensure they are passed on to the staff, who will really appreciate your sentiment.
It was a privilege to support you and your mum.
Take care.
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Review from Peter K (Son of Resident) published on 3 November 2023
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Reply from Helen Kinnard, Manager at Roselea Court Care Home
Thank you very much for your lovely review; your comments are so very much appreciated by the whole team.
We are happy that your mum has settled in so well; she is very much a part of Roselea Court.
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Review from Pauline B (Niece of Resident) published on 10 July 2023
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Reply from Helen Kinnard, Manager at Roselea Court Care Home
Thank you so much for your lovely words and your lovely review. It was a fantastic day and one that was so enjoyed by everyone. I will pass your lovely comments on to the team, they are so very much appreciated and thank you so much again.
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Review from Norma M (Daughter of Resident) published on 10 May 2023
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Reply from Helen Kinnard, Manager at Roselea Court Care Home
Thank you so much for the lovely review and we are so pleased that your mum has settled in so well to Roselea.
I will pass your comments onto to the staff who will really appreciate your review.
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Review from S M (Daughter of Resident) published on 21 February 2023
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Reply from Helen Kinnard, Manager at Roselea Court Care Home
Thank you for your lovely review and your very kind words, we are pleased to know that you would recommend our lovely home.
I will pass your comments on to the staff, they will really appreciate them.
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Review from Margarita B (Daughter of Resident) published on 6 February 2023
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Reply from Helen Kinnard, Manager at Roselea Court Care Home
Thank you for your lovely review, we are so pleased that you feel that your mum has settled in well to the care home.
I will pass on your lovely remarks to the staff, they will be really appreciative of this.
Thank you again.
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Review from Janis G (Daughter of Resident) published on 22 December 2022
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Reply from Helen Kinnard, Manager at Roselea Court Care Home
Thank you for your lovely review, we are so pleased that your mum enjoyed the celebrations of her special birthday. I will pass your comments on to the staff, they will really appreciate them.
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The Review Score of 9.9 (9.906) out of 10 for Roselea Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.906 for Roselea Court Care Home is calculated as follows: ( (184 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 202 Ratings = 4.906
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Roselea Court Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date:
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Belsize Healthcare Scotland
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Belsize Healthcare Scotland
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Roselea Court Care Home
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Job Title: Home Manager
Joined: 2021
Helen is a Registered General Nurse and will be leading the team and the opening of Roselea Court Care Home. Helen has extensive knowledge and a wealth of experience in Elderly Care, Dementia Care and Palliative Care. and brings to the role an immense amount of passion in ensuring that the very best care and support are offered to all of the residents enabling them to have a voice, choice and control of how they live and enjoy their time at Roselea Court Care Home.
Job Title: Head Housekeeper
Joined: 2021
Nancy joins as our Head Housekeeper and has 40years experience within hygiene and Infection Prevention and control, notably in living settings. Nancy and her team will be responsible for maintaining the cleanliness and high standards within the home to ensure that it is a warm and welcoming setting for all residents and visitors.
Job Title: Maintenance
Joined: 2021
Andy brings a wealth of experience having worked in various demolition, recycling plant set ups where building and ongoing maintenance has been key. Andy joins the team at Roselea Court and will looking after the maintenance and DIY of the home ensuring that it has a beautiful homely feel for you to enjoy, while you are residing here.