Review from S R (Son of Resident) published on 8 August 2023
Submitted via Website • Report

Overall Experience

My mum has Dementia and arrived here in September 2022, the care home is a lovely place, all the staff are caring and hardworking, the food is of a high quality and varied.
Afternoons there is various entertainment, singers etc.
Big thank you from me, for caring and looking after my mum.

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Review from S T (Son of Resident) published on 2 August 2023
Submitted via Website • Report

Overall Experience

Mum has settled into Nightingale Court quickly. Her room is clean and comfortable and we have been able to personalise it for her. The staff are the real asset at Nightingale Court. All have individual roles, but none of the staff ignore residents and instead make time for their needs, taking time to

chat to them and attend to their needs, or ensure the right member of staff is made available to attend to those needs. On arriving at the Nightingale, you are welcomed warmly and the team are always available to let you know where the resident is and what they are up to. The manager makes herself available to welcome you and seek feedback. There have been regular activities for residents, with live music and fitness sessions. Looking forward to seeing how the new activities coordinator resumes the high standard set by the previous coordinator.

Reply from Lauren Elliot, Assistant at Nightingale Court

Hi S T, Thank you so much for your review and kind words about our home. All our staff at Nightingale Court enjoy making sure our residents' needs are met and that they are happy. We are so pleased that your mum has settled in well and is enjoying her time with us. It is good to hear that we have made such a good impression on you and we hope that you continue to enjoy your experience with us. I'm sure our activities coordinator will continue to provide fun and exciting entertainment.

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Review from Donna D (Niece of Resident) published on 28 July 2023
Submitted via Website • Report

Overall Experience

The care in this home is amazing. My aunt has been in hospital for a few weeks and came out in a very poor state of health and hygiene. They were wonderful; they cleaned her up, made her feel comfortable and gave her lots of love and made us feel welcome and loved. I would recommend the home to anyone.

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Review from Tracey D (Daughter of Resident) published on 24 July 2023
Submitted via Website • Report

Overall Experience

My father was placed in the care of Nightingale Court recently, following some difficult months living at home. To our surprise, he settled immediately and without fuss. We attribute this, in large part, to the care he has received at the home. The staff, from top to bottom, are compassionate, caring

and competent. The home itself (which is purpose-built) is very well laid out. It is bright and clean and the facilities are excellent.

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Review from Lynn E (Daughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience

My mum has been a resident since June 2022. I live abroad so it was imperative that I found a care home that I was confident in ensuring my mum would be looked after without concern for her welfare.
Mum had a lovely welcome when she arrived at Nightingale Court. The rooms are lovely and nothing is

too much trouble. The food is outstanding with a lovely choice.
The carers and management team are very hardworking and you are always greeted with a smiley, friendly face and made very welcome.
Can thoroughly recommend Nightingale Court for your loved ones.

Reply from Lola Torzsa, Manager at Nightingale Court

Thank you for taking time to share your feelings and experience. We are so privileged to care of your dear mum and it is always a pleasure to welcome you and those who are visiting her.

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Review from Marilyn W (Wife of Resident) published on 14 May 2023
Submitted via Postal Card • Report

Overall Experience

I would not find anywhere better. I have been mornings, lunchtimes, afternoons and evenings. Lovely, caring and kind staff. My husband is always clean, the room always smells nice. You would not find more caring staff, always smiling.

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Review from Daniel W (Grandson of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience

Absolutely amazing care home. Really look after Nan and make her feel comfortable. All the staff are very kind and friendly, and the receptionist is warm and welcoming.

Reply from Lola Torzsa, Manager at Nightingale Court

Thank you for taking the time to share your experience, which will be cascaded to our dedicated staff team. We are all happy to look after your dear grandmother and always enjoy welcoming you and her family into our home.

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Review from Wendy L (Daughter of Resident) published on 2 May 2023
Submitted via Website • Report

Overall Experience

My mum moved to Nightingale Court in February this year and I could not have received any better help and support from the Manager and every single member of staff. My mum is 93 and was hoping to end her life in her own home and sadly this was not possible. The Manager has worked tirelessly to ensure

she settled which has involved all the staff going over and above-expected care levels as she has been very demanding during the last 6 weeks trying very hard to get sent home by being very difficult.

I cannot explain the joy of visiting the home yesterday to find my mum in the lounge singing away with the lovely musician entertaining the residents. During the last 6 weeks, all staff have tried very hard to settle her in and helped her socialise and she was having none of it but their hard work has paid off and she is settled and happy, and this week has had all her pictures from home put up in her bedroom. The cleanliness and the standard of food is excellent. 100% satisfied.

Reply from Mark Doran, Director at Nightingale Court

On behalf of the whole team thank you for your kind words. Your mum is a wonderful person and we are so pleased she has joined us at Nightingale Court. It's lovely to see your mum joining in with the activities.

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Review from M F (Friend of Resident) published on 21 March 2023
Submitted via Website • Report

Overall Experience

This review is for today, as well as two previous occasions.
Why is there never anyone at the reception desk? Today I visited to see a friend, I could hear the manager in her office to the left chatting away, however, I rang the doorbell on three occasions, obviously leaving time between for someone

to let me in. After a period of time, I had to leave without being let in as no one was able to attend to the doorbell, including your manager. This has happened before also, although I was finally let in, but after a long period of time.
I have visited on all occasions and never asked to sign in, which doesn't bother me, but on two occasions a male manager (who let me out the exit door) asked if I had signed in and on saying no, appeared really hacked off with me. Perhaps that said manager or the female that can't move from her office today would like to leave the signing-in book within view when I am being taken through the double set of doors! Man your reception for goodness sake!

Reply from Stephen Geach, Director at Nightingale Court

Our bell was found to be broken, but unreported. We have now taken measures to connect it to the Nurse Call system under 'Front Door - immediate response required'. It was very unfortunate. The receptionist sometimes has to leave her desk to assist in matters around Nightingale Court, and leaves the front desk unattended for a while from time to time. This area is key-coded on both access and exit doors for security due to the needs of our Client Group. I am not sure why the other areas are scored badly, we have a full time entertainment manager, the food is freshly cooked each day by professional Chefs, and all these areas have had 5 stars from the vast majority of guests and residents alike. I would guess these were rated low due to the anger caused at the front door. We will arrange a meeting with this reviewer to ascertain her full concerns this week.

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Review from F J (Friend of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience

I have been visiting, weekly, my friend of over twenty years in Nightingale Court. The staff have always been very friendly and informative and in the early days of my friend's stay have made her feel as comfortable as possible during a difficult time for her adjusting to care home life. They excelled,

however, on the occasion of her birthday. A room was made available for me to decorate and five friends attended the birthday party. We were served tea and a beautiful birthday cake was brought in. The staff couldn't have been kinder and helped when it came to leaving by welcoming my friend into the care home lounge where she was serenaded by a singer. The staff and residents had already sung 'Happy Birthday' to her. I know she really enjoyed the day and this was only made possible by the care and help of the home, where she is looked after so well.

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Review from Tracy B (Cousin of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience

Wonderful care home.
Have supported us to access the correct support from outside agencies.
My cousin is treated with respect and care.
Wonderful staff.
A special mention to the assistant manager who always takes the time with me to discuss care, support and not only for my cousin but also myself.

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Review from S M (Daughter of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience

Having had no experience of the process, we were concerned about moving dad into care. We needn't have worried! The whole team at Nightingale Court have been totally amazing. Not only have they given us reassurance every step of the way, but have also gone out of their way to get dad settled in and

comfortable. It's a big change for him, but the staff have worked really hard to make him feel at home. Everything from making sure he has his porridge just the way he likes it to changing things round in his room - nothing has been a problem or too much trouble. From the wonderful (and always smiling) carers right through to the management team, everyone has reassured us that dad is now safe, happy and being well looked after.

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Review from Carole S (Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience

Computer sign n for 3 of us was an easy and efficient method with assistance if needed. We were asked before even entering the facility whether we would like refreshments, what a first good impression.
Safety and security were paramount and with lots of helpful, caring and friendly staff everywhere.

They were very attentive to their patients with good interaction at all times and they were like friends to us too.
The home is modern, very clean and organised.
We enjoyed a hot drink in the lounge with our relative singing along and dancing to a lovely man with a guitar. It was actually fun and our relative, well we haven't seen her look this well for a long time. She seems so happy here and very well looked after.
This facility is exceptional and I would recommend it to anyone without hesitation.

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Review from Halina W (Daughter of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience

Amazing, friendly, welcoming and caring staff. Tastefully decorated rooms. The residents are offered a varied range of tasty and nutritious food.

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Review from A C (Daughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience

Looked for Mum to get respite care but needed to stay in care permanently. Contacted the team and booked a visit; they were so understanding of our circumstances. Happy to advise us, and we were made to feel part of the Nightingale Court family. We have been contacted with updates on Mum's health issues,

and helped us become family members instead of carers. Nothing is too much.

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Review from Graham D (Friend of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience

The staff are excellent they make everyone welcome as soon as you go there. The Home is spotless and the rooms are excellent. Food is of a very high standard.

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Review from Karen M (Daughter of Resident) published on 28 August 2022
Submitted via Website • Report

Overall Experience

Fantastic! excellent! - Cannot fault this care home at all, my Dad is treated like a family member and not a resident. Big spacious and lovely garden and they can cater to individual needs including family members nothing is too much trouble for the staff. Always smiling and happy to talk through any

concerns. All food is locally made on site and is very tasty - family can eat here too. Dad is so happy here and has changed from an angry resident wanting to escape his last home to not wanting to leave here. They do loads of activities and the recent summer garden party was so brilliant with live music, mocktails, food and face painting. Keep up the great work so happy you're looking after my Dad x

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Review from Steven N (Relative of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience

Can I just say what an excellent service is being provided here. We have been at previous care homes, and this excels by far. The team were very helpful and welcoming. We were even invited to join our relative for dinner, which was great. Would definitely recommend. Well done Nightingale Court.

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Review from Gary W (Friend of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience

We highly recommend Nightingale Court, you could not find a better place for someone you really care about. Our friend and us were very nervous about him going into care but we needn’t have been. The home itself is superb and the staff, facilities and food are excellent. We have not seen our friend

so relaxed for a long time.

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