Belong Chester

36 City Road, Chester CH1 3AD
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9.9 27 Reviews
  • Belong Chester, Chester
Belong Chester opened its doors on 18th July 2022; located in the heart of the city, adjacent to its historic canal, the inter-generational community provides world-leading dementia and nursing care, with 24-hour support available across six extended family-sized households and 23 independent living apartments, the latter available to purchase or rent.

The Nursery in Belong, the village's 25-place intergenerational nursery, featuring a secure sensory nature and play garden, provides a high-quality care and learning environment for children from birth to five years, designed to offer shared learning experiences and opportunities for children, families and older people.

Designed by Altrincham-based Pozzoni Architecture, the village hub features a range of other facilities, including a bistro, hair salon, exercise studio and function rooms.

Outreach services include home care and a specialist day care service known as ‘Experience Days’, which enables customers to take advantage of village amenities and the specialist dementia support available.

As a prominent city-centre location, the village offers enhanced opportunities for social interaction and integration with the wider community. Car parking is provided for customers and Electric Vehicle Charging points are available.

The site extends to Queen’s Avenue and involves the landscaping of surrounding areas, including the canal-side conservation area, for the benefit of local residents.

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Care Provided by Belong Chester

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Caroline Ray (General Manager)
  • Admission Criteria
    • Subject to assessment
    • Ages 55+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2022
    • Last Refurbishment: 2022
    • Number of floors: 4

Funding & Fees Guide for Belong Chester

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,755 – £1,905
    • Self-Funded Residential Dementia Care £1,755 – £1,905
    • Self-Funded Nursing Care £1,755 – £1,905
    • Self-Funded Nursing Dementia Care £1,755 – £1,905
    • RESPITE Self-Funded Residential Care £1,855 – £2,005
    • RESPITE Self-Funded Residential Dementia Care £1,855 – £2,005
    • RESPITE Self-Funded Nursing Care £1,855 – £2,005
    • RESPITE Self-Funded Nursing Dementia Care £1,855 – £2,005

  • See key facts and pricing information on our website.
  • (these prices are only a guideline, please contact Belong Chester to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • A short walking distance from Chester railway station, Belong Chester is conveniently located to access the city’s cultural, historical and retail opportunities.


  • Parking

  • On-site parking is available.


Belong Chester Reviews (27)

Total of 27, showing 1-20
9.9

Belong Chester has a Review Score of 9.9 (9.898) out of 10, based on 19 reviews in the last 2 years. Over all time Belong Chester has 27 reviews.

Overall Experience

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Review from Heather K (Daughter of Resident) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are a family who work in various positions in 'healthcare' and have very high expectations. We had numerous recommendations by colleagues.
To the important stuff, the care is phenomenal. I take Mum's washing home. If Mum was not toileted regularly I would know. She eats with gusto, beautiful food
made from scratch, she had lost over a stone in hospital. She'll definitely put that back on watching her eat today!
I asked Mum a couple of days ago, "Just between the two of us, what do you think?" She said, "It will never be home but the staff are all lovely, nothing is too much and I feel safe." Not bad for eleven days and I'm sure she'll feel more at home as time goes on.
The progress that she has made emotionally is so wonderful to see. 'Church' today was a huge achievement and so important. The staff were so invested in making it happen.
The Bridgegate team (you're amazing), thank you.

Reply from Caroline Ray, General Manager at Belong Chester

Thank you very much for taking the time to provide this wonderful feedback. It means a great deal to the team here and we are so pleased to hear that your mum is interacting and being well cared for at Belong Chester. We'll make sure we share this amazing review with the whole team.


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Review from Debbie D (Sister of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is a resident at Belong Chester, she is very happy here and well looked after and cared for, I am personally very happy with Belong and staff. She enjoys all the activities and singing in the choir and also being with the nursery children.

Reply from Caroline Ray, General Manager at Belong Chester

Thank you so much for your positive review on the support provided at Belong Chester. We are delighted to hear your sister is so happy and engaged and that you feel she is well cared for.


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Review from Jo-Anne H (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at Belong Chester, she has been there thirteen months now. I visited my mum several times during December. The atmosphere was amazing and Mum absolutely loved being there, the festivities were lovely and activities plentiful. The staff are always happy and cheerful and make a fuss
of Mum which she loves. Mum is on Bridgegate household, it is peaceful, relaxing and fun to be in, I feel totally happy that she is being cared for in such a warm environment by such a caring team. The intergenerational experiences are amazing, the little ones certainly bring a lot of smiles to the residents.

Reply from Caroline Ray, General Manager at Belong Chester

Thank you very much for taking the time to provide us with this review. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to them to know that this is appreciated and that your mum is enjoying life in Belong Chester.


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Review from Cath W (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Bridgegate Household last July after attending experience days. I found making the decision to move Mum really difficult but I was supported from the start by professional, kind and thoughtful staff.
Mum settled much better than I expected. The intergenerational focus is embedded
into Belong and has made a significant difference to my mum's life.
Staff know my mum well and with their support, Num has regained her confidence. There is a lot of laughter and warmth. Staff always look happy to be at work and they have time to listen and respond to any concerns.
Belong supports the whole family and we couldn't recommend them highly enough.

Reply from Caroline Ray, General Manager at Belong Chester

Thank you for leaving such a kind review of Belong Chester. We are so happy to hear that your mum has settled in so well and that she has gained in confidence through our support. Our team will be delighted to know how happy you are as a family with the care she receives.


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Review from C M (Son of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, I am very happy with my mum's care.
I feel she is in a safe environment and is being looked after.
Most of the staff/carers are excellent and understand my mum's condition.
During visits, I can see how the carers help the other residents with their individual needs and can assess this
further down the line, as my mum's needs also increase.
On occasion, I will get two different answers from two carers and so I do not know which one is correct.
Some things could be addressed: some of her clothes go missing and these have not been labelled and so we have done this ourselves on a lot of items. There is a name label tool in Belong but no one seems to know where it is.
The app is a useful tool and I read it every morning and evening so see how my mum is. It does have a lot of duplications entered, I don't know if this is down to the staff making the entry or if the app has generic sentences or tick boxes.

Reply from Caroline Ray, General Manager at Belong Chester

Thank you for taking the time to submit your review of Belong Chester. We are pleased to hear that you are happy with the care provided to your mum overall. We greatly appreciate your feedback and continuously look at ways we can improve our services to maintain high standards. We are in the process of upgrading our app to address the issues raised as these are linked to the limitations of the current technology and we will share your comments with the village management team to review further and respond directly. Thank you once again.


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Review from J M (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Belong Chester was the best of the many care homes I visited and we were very pleased to secure a place for Mum. It is very well thought out. Location is excellent. Rooms are modern, light, spacious and well-equipped with a big wet room and large windows. They are also air-conditioned, so nice and warm
in the winter. Each household has a sunny balcony for warmer times. We particularly like the household set up which allows the small number of residents to get to know each other as they eat their meals together each day in the household dining room and sit together in the communal lounge. The recent Christmas parties were a nice touch. The household has a homely feel and Belong itself is very welcoming. Food is tasty and freshly cooked in the household. The ground-floor bistro is excellent. There is a carefully considered range of activities: we especially like the intergenerational dimension, with the weekly interactions with the kindergarten children. Staff are mostly kind and helpful.

Reply from Caroline Ray, General Manager at Belong Chester

Thank you for taking the time to submit such wonderful feedback. We aim to maintain high standards at Belong Chester; we are so delighted to hear this has been your overall experience and that you made the best choice for your mum's care. I will make sure your kind words are passed to the village teams.


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Review from Diane S (Daughter of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From reception to bistro to household to experience, the staff team generate warmth, welcome and compassion.
My mum is a household resident on Bridgegate, We are beyond grateful for the care they give her, both physical and emotional.

Reply from Caroline Ray, General Manager at Belong Chester

Thank you for taking the time to submit your review of Belong Chester. We are so touched by your kind words and our team works really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated and that your mum is cared for so well.


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Review from Chris S (Son of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care home I have seen. The staff are outstanding and the level of care is second to none. I would recommend to anyone with relative's needing care.

Reply from Caroline Ray, General Manager at Belong Chester

Thank you very much for taking the time to provide this feedback. It means a great deal to the team here and we are so pleased to hear you are happy with the level of care at Belong Chester.


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Review from Judith S (Daughter of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the concept of a 'household' community within a larger one, intergenerational experiences, exceptional care and attention to detail, Belong Chester excels in every way.
My father's experiences from settling in preporations and a full year now of care in this setting has been wonderful. The concept
of a 'champion' to support and coordinate his care has meant it has been seamless. The celebration of his 98th birthday was the culmination of not only his hopes but ours as a family - true happiness.

Reply from Caroline Ray, General Manager at Belong Chester

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your dad is so happy and settled at Belong Chester and that the dedication of our village teams are making a positive difference to his care. I will share this with the entire team.


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Review from B D (Husband of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife entered the care home in August, since then I have been impressed by the compassion and care shown by all the staff myself and wife have had contact with.
I have found a care home that I am happy for my wife to settle in, knowing that she will be well looked after and her needs will be met
in a compassionate manner

Reply from Caroline Ray, General Manager at Belong Chester

Thank you for submitting such a kind review. We are delighted to hear your experience with Belong Chester has been a good one and that you are so happy with the compassionate care that your wife is receiving. Thanks again for choosing Belong Chester; it's a pleasure to have your wife with us.


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Review from Sara N (Daughter of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been residing at Belong for more than twelve months.
We think the place, its staff and the way it is run are excellent.

Reply from Caroline Ray, General Manager at Belong Chester

Thank you so much for taking the time to post this feedback. We aim to maintain high standards at Belong Chester; we are so delighted to hear this has been your experience.


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Review from M B (Husband of Resident) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife receives wonderful care in Belong. The staff are very helpful and caring and provide excellent support for all her needs. The Belong Gateway system enables me to find out all aspects of her care. She has the opportunity of taking part in various activities each day. She enjoys the range of food
available including the option to either eat in her household or in the bistro.

Reply from Caroline Ray, General Manager at Belong Chester

Thank you very much for taking the time to provide this wonderful feedback, which is valued by all the team. We are delighted to hear that your wife's experience at Belong Chester has been so positive, and that you are happy with the communication, care and support received.


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Review from T C (Daughter of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team caring for my mother are wonderful. Mum has been with them now for nearly three years. She has always been cared for as an individual and is always beautifully turned out, with her hair done every week by the lovely ladies in the salon downstairs. The highlight of her week is the stay-and-play
session with the nursery children - she comes much more into focus as soon as she sees them and really engages with them, joining in as much as she is able to with the activities. Mum is usually 'in a good place' each time I go to visit, and I am never worried that that will change when I leave. Staff are always happy to have my input and we work as a team to keep mum entertained and happy. The Admiral Nurse service is excellent and has helped me to cope with what can be a hard emotional journey for a daughter. This is something I could never have coped with without the support of everyone in Belong including the fabulous cleaners, everyone in the Bistro and the entertainment staff.

Reply from Caroline Ray, General Manager at Belong Chester

Thank you for such lovely feedback. We are overjoyed to hear your mum is so happy with us and enjoying all of our services, particularly the stay-and-play and Admiral Nurse sessions. We are very pleased that you are also receiving the support that you need. I will make sure your review is passed on to all of our Belong Chester village teams.


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Review from Kay D (Wife of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is relatively young to have dementia and it was always going to be difficult to find a suitable care home. After trialing one, it became quickly apparent that it wasn't the right fit for him. I can't find the words to explain how relieved I am to have found Belong Chester. From the cleaners,
kitchen staff, carers to management, everyone has been kind, helpful and supportive. They are bending over backwards to try to understand and meet my husband's complex needs. I couldn't have found anywhere better!

Reply from Caroline Ray, General Manager at Belong Chester

Thank you for taking the time to submit your great review of Belong Chester. We are so touched by your kind words and are so happy to hear that you feel you have the valuable help and support that you need for your husband. I will share this feedback with the entire team.


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Review from Vanessa C (Daughter of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong is a modern, easily accessible care environment. By which, I mean spacious, totally wheelchair friendly, with access to many amenities for all, support for doing this and all in a friendly, small unit household.
Visitors are welcomed and can support their loved ones through meal times, attend
doctors' sessions, talk to trained care and medical staff easily and are never turned away.
The facilities are excellent. Meals can be taken in the household or in the in-house bistro. Daily activities are run and any resident can attend these. Care staff will take residents but visitors are also encouraged to take relatives too.
All staff are friendly and approachable. It feels like you are walking into an extended family environment.
Best decision I've ever made.

Reply from Caroline Ray, General Manager at Belong Chester

Thank you very much for taking the time to provide this feedback which is valued by all the team. We are delighted to hear that your experience at Belong Chester has been so positive and the care and facilities are of such a high standard. We work hard to make our village a welcoming and supportive environment for everyone to enjoy.


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Review from Maxine D (Friend of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an amazing care home. The residents are treated as individuals and all their needs met quickly and with a smile.
Medications are administered exactly as prescribed and individual preferences in meals are catered for.
The building is purpose-built and the units are small and friendly with knowledgeable
staff and exceptional cleanliness.

Reply from Caroline Ray, General Manager at Belong Chester

Thank you so much for taking the time to post this great feedback. We aim to maintain high standards at Belong Chester; we are so delighted to hear this has been your experience and it means a great deal to our village team to know that this is so appreciated.


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Review from Phillip M (Son of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became a resident of Belong Chester Care village recently. The admissions process and attention given to us by a particular member of staff and his team was first class.
Since admission, the care and overall attention Dad has been given is simply excellent.
I could not wish for him to be
in a better environment. 10/10.

Reply from Patrick Butler, General Manager at Belong Chester

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated. We are particularly delighted that you find everything first-class. We will share your lovely review with the team.


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Review from Eric D (Respite Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having never left my wife for many years, I was very apprehensive about leaving her whilst l took a short 5-day break. After being in Belong for a short time whilst checking in my wife, any worries I had, quickly disappeared. The friendliness, professionalism and facilities are second to none, basically
a 5-star hotel vibe throughout. I stayed for a few hours to make sure my wife was ok, we sat in the sun on the balcony overlooking the comings and goings of Chester whilst being refreshed with drinks by the very attentive staff. I accepted an offer to have an evening meal along with my wife and other residents before I left.
I left feeling totally confident that my wife was in exactly the right place.
I cannot recommend Belong enough, do not hesitate to leave your loved one in their care.

Reply from Patrick Butler, General Manager at Belong Chester

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support you and your wife and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. We are particularly delighted that you found everyone friendly and professional. Thanks again for choosing Belong Chester.


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Review from R B (Sister of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister joined Belong this year. I cannot praise the care, staff and facilities enough. Her general mood and well-being have changed dramatically. She is happy and loves the company and joins in all activities. It has been a huge relief to us as a family knowing we have chosen the right place for
her. She couldn't be in a better place.

Reply from Patrick Butler, General Manager at Belong Chester

Thank you for your positive feedback on the support provided at Belong Chester. We do our best to understand every customer and it is a pleasure to have your sister living with us. We are delighted that it is a huge relief to you all as a family knowing you have chosen the right place.


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Review from E L (Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've come back to the country, after 20-plus years abroad, and have found Belong Chester. We feel very privileged to have made a home here, and experience all the facilities you offer. We have received such wonderful care, both within the households and now the apartments. I'd like to thank both management
and staff for the such wonderful support, nothing is too much trouble, and if in need, it's at hand. So thank you once again Belong Chester, for being so supportive of us all! and thank you for such a lovely Christmas, and looking forward to all we have here for the new year. Love to you all.

Reply from Patrick Butler, General Manager at Belong Chester

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated. We are extremely happy that you had an enjoyable Christmas with us. Thank you for choosing Belong Chester.


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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Belong Chester is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for Belong Chester is calculated as follows: ( (202 Excellents x 5) + (23 Goods x 4) ) ÷ 225 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Belong Chester is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

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Meet the Team (6)

Caroline

Caroline Ray

Job Title: General Manager

Caroline has led the team at Belong Chester since 2024, having proven her credentials in the registered manager role at Belong Crewe and Belong Macclesfield.


She is a dedicated and passionate care professional, who is qualified as a nurse and holds extensive social care and training qualifications, as well as the NVQ level 5 in management. Her experience spans working as a staff nurse in the health authority and then moving to social services where she managed staff in supported tenancies to enable people to live in their own homes. This service provided support to people with varying levels of need including people with learning disabilities, physical disabilities, dementia, mental health issues and those needing end-of-life care.


Amie

Amie Adams

Job Title: Support Manager

Details to follow.


Sarah

Sarah Miotti

Job Title: Front of House Manager

Joined: 2022

Front of House Manager, Sarah Miotti, will head up the village administration and reception teams, and ensure the highest levels of customer service, while also overseeing the smooth running of the village behind the scenes.


Sarah joins Premier Homecare in North Wales, where she worked for six years, most recently as Care Manager. Prior to that, she was Front House Manager for Macdonald hotels in Chester after a career spanning over 20 years working in a range of front-of-house and events roles in the hospitality industry.


Karen

Karen Hopkins

Job Title: Village Nurse Manager

Joined: 2024

Karen is a highly experienced and qualified nurse, with almost three decades of experience in health and social care, including patient care, managing clinical audits and running patient trials.


She has worked as a Unit Manager, Clinical Nurse Specialist and Deputy Ward Manager at the Countess of Chester and made the switch to a care home setting in order to have more hands-on time caring for people. This blend of experience and outlook makes her ideally placed to lead the nursing team at Belong Chester, maintaining a customer-first approach while bringing both her management and clinical decision-making skills to bear.


Charlotte

Charlotte Parton

Job Title: Experience Coordinator

Charlotte Parton is responsible for the village’s experiences and activities programme for its residents and apartment tenants, as well as for its adult day care service for the wider community.


A natural leader, Charlotte has the credentials when it comes to working with others, inspiring and supporting them to bring their ideas to life. Charlotte has already worked extensively alongside schools, businesses and care homes, facilitating performances, art workshops and craft sessions. Further, whilst obtaining her theatre and community drama degree qualification, Charlotte played a key role in ‘More Than... Blanket Baths and Bedpans – a celebration of the history of the NHS in the city. The showcase of personal stories and memories of the service culminated in a community play featuring care home residents – something that Charlotte hopes to replicate with Belong’s customers.


Heather

Heather Mills

Job Title: Belong at Home Team Leader

Joined: 2023

As Team Leader for Belong at Home Chester, Heather has been instrumental in growing its home care service since the opening of the new village.


She made the switch from working in retail management in February 2017 when she moved from her home town in Birkenhead, Merseyside, to Atherton, Greater Manchester.


With a passion for supporting others, she was quickly promoted to senior care roles, initially in a care home setting and then later working out in the community.


She joined Belong at Home Atherton early in 2022 and then took up the post in Chester as the home care service was launched following the opening of Belong’s newest care village in the city later that year.


With responsibility for the recruitment of colleagues and managing the provision of outstanding customer care, Heather is a dedicated and hard-working individual who has made a big impact in a short space of time.


Frequently Asked Questions about Belong Chester

What types of Care is Belong Chester registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Belong Chester provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Belong Chester have?

There are 75 Single Rooms.

What are the Facilities & Services at Belong Chester?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Belong Chester to the centre of Chester?

0.4 mile(s) as the crow flies, distance by road may be significantly further.