See key facts and pricing information on our website.
A short walking distance from Chester railway station, Belong Chester is conveniently located to access the city’s cultural, historical and retail opportunities.
On-site parking is available.
Belong Chester has a Review Score of 9.9 (9.903) out of 10, based on 20 reviews in the last 2 years. Over all time Belong Chester has 28 reviews.
Review from E L (Resident) published on 23 January 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Patrick Butler, General Manager at Belong Chester
Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated. We are extremely happy that you had an enjoyable Christmas with us. Thank you for choosing Belong Chester.
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Review from S T (Daughter of Resident) published on 14 December 2022
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Overall Experience
5.0 out of 5
Reply from Patrick Butler, General Manager at Belong Chester
Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated. We are very pleased that your dad enjoys interacting with the integrated nursery. Thank you for choosing Belong Chester.
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Review from F M (Daughter of Resident) published on 15 November 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Patrick Butler, General Manager at Belong Chester
Thank you for taking the time to provide this lovely feedback. We are delighted to know that your mum is settled and happy at Belong Chester and that the dedication of our village teams is making a difference. We are also pleased we are exceeding your expectations with our care. Thank you for choosing Belong.
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Review from Jane B (Wife of Resident) published on 14 November 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Patrick Butler, General Manager at Belong Chester
Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our village team will be delighted to hear that your dad is settled and happy. We are also very pleased that you are made to feel welcome every time you visit. Thank you for choosing Belong Chester.
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Review from S O (Daughter of Resident) published on 8 November 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Patrick Butler, General Manager at Belong Chester
Thank you for taking the time to provide this lovely feedback. We are delighted to know that your mum is happy and settled at Belong Chester and enjoys joining in with the preparation of food at mealtimes. We are also pleased that the dedication of our village team is making a difference.
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Review from H C (Wife of Resident) published on 8 November 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Patrick Butler, General Manager at Belong Chester
Thank you very much for taking the time to provide us with this feedback. We aim to maintain high standards at Belong Chester; we are so delighted to hear this has been your experience. We are particularly delighted that you found our team very kind and welcoming. Thank you for choosing Belong Chester.
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Review from R O (Son of Resident) published on 3 November 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Patrick Butler, General Manager at Belong Chester
Thank you for taking the time to submit your review of Belong Chester. We are so touched by your kind words and are delighted that our team are warm and friendly and taking good care of your mum. We will make sure your comments are shared with everyone.
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Review from D S (Son-in-law of Resident) published on 16 September 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Patrick Butler, General Manager at Belong Chester
Thank you very much for taking the time to provide us with this feedback. We aim to maintain high standards at Belong Chester; we are so delighted to hear this has been your experience and that you find our ethos to be outstanding and the delivery of day-to-day care. Thank you for choosing Belong Chester.
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The Review Score of 9.9 (9.903) out of 10 for Belong Chester is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.903 for Belong Chester is calculated as follows: ( (214 Excellents x 5) + (23 Goods x 4) ) ÷ 237 Ratings = 4.903
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Belong Chester is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Caroline has led the team at Belong Chester since 2024, having proven her credentials in the registered manager role at Belong Crewe and Belong Macclesfield.
She is a dedicated and passionate care professional, who is qualified as a nurse and holds extensive social care and training qualifications, as well as the NVQ level 5 in management. Her experience spans working as a staff nurse in the health authority and then moving to social services where she managed staff in supported tenancies to enable people to live in their own homes. This service provided support to people with varying levels of need including people with learning disabilities, physical disabilities, dementia, mental health issues and those needing end-of-life care.
Job Title: Support Manager
Details to follow.
Job Title: Front of House Manager
Joined: 2022
Front of House Manager, Sarah Miotti, will head up the village administration and reception teams, and ensure the highest levels of customer service, while also overseeing the smooth running of the village behind the scenes.
Sarah joins Premier Homecare in North Wales, where she worked for six years, most recently as Care Manager. Prior to that, she was Front House Manager for Macdonald hotels in Chester after a career spanning over 20 years working in a range of front-of-house and events roles in the hospitality industry.
Job Title: Village Nurse Manager
Joined: 2024
Karen is a highly experienced and qualified nurse, with almost three decades of experience in health and social care, including patient care, managing clinical audits and running patient trials.
She has worked as a Unit Manager, Clinical Nurse Specialist and Deputy Ward Manager at the Countess of Chester and made the switch to a care home setting in order to have more hands-on time caring for people. This blend of experience and outlook makes her ideally placed to lead the nursing team at Belong Chester, maintaining a customer-first approach while bringing both her management and clinical decision-making skills to bear.
Job Title: Experience Coordinator
Charlotte Parton is responsible for the village’s experiences and activities programme for its residents and apartment tenants, as well as for its adult day care service for the wider community.
A natural leader, Charlotte has the credentials when it comes to working with others, inspiring and supporting them to bring their ideas to life. Charlotte has already worked extensively alongside schools, businesses and care homes, facilitating performances, art workshops and craft sessions. Further, whilst obtaining her theatre and community drama degree qualification, Charlotte played a key role in ‘More Than... Blanket Baths and Bedpans – a celebration of the history of the NHS in the city. The showcase of personal stories and memories of the service culminated in a community play featuring care home residents – something that Charlotte hopes to replicate with Belong’s customers.
Job Title: Belong at Home Team Leader
Joined: 2023
As Team Leader for Belong at Home Chester, Heather has been instrumental in growing its home care service since the opening of the new village.
She made the switch from working in retail management in February 2017 when she moved from her home town in Birkenhead, Merseyside, to Atherton, Greater Manchester.
With a passion for supporting others, she was quickly promoted to senior care roles, initially in a care home setting and then later working out in the community.
She joined Belong at Home Atherton early in 2022 and then took up the post in Chester as the home care service was launched following the opening of Belong’s newest care village in the city later that year.
With responsibility for the recruitment of colleagues and managing the provision of outstanding customer care, Heather is a dedicated and hard-working individual who has made a big impact in a short space of time.
