Rawcliffe Manor Care Home

Coningham Avenue, Rawcliffe, York YO30 5NH
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9.0 16 Reviews
  • Rawcliffe Manor Care Home, York
Residential and Dementia care is provided for both permanent, respite and day care, in separate areas of the home. Dementia care is provided in the Haven area.

Luxury facilities include an in-house bar, a full beauty salon and hairdressing room and cinema room. The facilities will be used on a daily basis by visiting friends and family, and in a varied activities programme 7 days a week. All the bedrooms are large, with some premium bedrooms of over 26sqm each, and all include a full ensuite wet room. The majority of the ground floor bedrooms include doors out to private patio areas.

The care home is situated on Coningham Avenue, and is well placed for easy access Clifton Retail Park and the Lysander Arms.

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Care Provided by Rawcliffe Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Shane Talbot (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (8)
    • Single Rooms with ensuite Wet Room (51)
    • Couples/Companion Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Rawcliffe Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
  • (these prices are only a guideline, please contact Rawcliffe Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Rawcliffe Manor Care Home Reviews (16)

9.0

Rawcliffe Manor Care Home has a Review Score of 9.0 (8.974) out of 10, based on 11 reviews in the last 2 years. Over all time Rawcliffe Manor Care Home has 16 reviews.

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Date Published

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5

Review from D J (Daughter of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum says all the staff are helpful and friendly, as do I. Management are excellent overall cleanliness is good but the bathroom floor always looks like it needs cleaning because of the material its made from. Activities are good but not aways good for someone who can't see or hear well.

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Review from M H (Friend of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff we met today was courteous, helpful, and considerate. We felt relieved that our old friend was secure and thoroughly well cared for.

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Review from Jacqui R (Daughter of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The hardest thing is when your parent goes into care but I cannot thank the new manager enough for the changes implemented here at Rawcliffe Manor, more staff, more trips out, and activities for all the residents if they choose to do so a variety of going up into the cinema, into the bar or just quite
time with a one to one carer it means the world to know they are getting this stimulation as we know each resident is unique and have different needs.
Thank you all so much for everything you do we really appreciate you.

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Review from Linda J (Wife of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so anxious when my husband needed to move into a care home. From the very beginning, the staff have taken excellent care of both my husband and me, especially in my darkest days. Even though my husband can't always truly communicate, the staff respects him and still gives him choices. They anticipate
his needs and give him a home now that he cannot live in ours. He is always clean and well-dressed. I cannot praise all the staff enough.

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Review from Geoffrey R (Husband of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was well cared for until, as we all expected, her Alzheimer's took a turn for the worse. She then needed full nursing care.

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Review from Darren A (Son of Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rawcliffe Manor is a wonderful, safe place. The staff are very patient and caring. Our only issue is I feel the staff are overworked and could do with more support or more employees.

Reply from Charlie Harris, Home Manager at Rawcliffe Manor Care Home

Thank you for your kind words and comments about the team. We have recently completed a successful recruitment day and have new team members joining us next week. In the meantime, our management team work 7 days a week and will support the care team where necessary.


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Review from C W (Resident) assisted by family/friend published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Not enough interaction to stimulate. Activities often on the ground floor (seem to be in Haven lounge) with dementia residents. The carer is very good.
Had two issues at the dining room table, another resident raising voice and saying I was sat their place, so ended up sitting by myself. Can the seating
be more engaging, pushing two tables together? I feel isolated at times. The home/rooms are really lovely, staff are nice too. I know it's early days. Thank you.

Reply from Charlie Harris, Home Manager at Rawcliffe Manor Care Home

Thank you for the kind words regarding the care team and your honest feedback. We have a new team member joining the activities team soon which will increase the amount on offer around the home. We will also resolve any issues in the dining room.


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Review from Sylvia L (Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that I am well looked after. The staff are helpful, very pleasant and are pleased to put themselves out. Both day and night staff provided whatever is needed.

Reply from Charlie Harris, Home Manager at Rawcliffe Manor Care Home

Thank you for your feedback and kind words about the care teams. Our activity team will have another team member joining soon which will increase what we have on offer.


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Review from L N (Wife of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband has dementia and is double incontinent. He stayed at Rawcliffe Manor for two weeks respite. I visited him at 10.00 am and found that his cooked breakfast had been placed on his desk and was stone cold. He was lying in bed soaked in urine, as were his clothes and bedding. I went to get
help and spoke to a carer. She said 'I thought there was a smell when I took his breakfast in'. I then asked for him to be showered. The response was 'he had a shower yesterday'. It doesn't matter how many showers he had, he needed one then. This should not have needed me to chase this.
I handed in a letter, addressed to the manager when I collected my husband.
When I unpacked, I found that my husband had no socks returned, in fact he had been sent home in leather shoes, minus socks. Also, his toothbrush and toothpaste had not been used.
I then sent an email to the Yorkare company, who did respond to say that they would look into the matter. No, they did not get back to me.

Reply from Charlie Harris, Home Manager at Rawcliffe Manor Care Home

We apologise for not providing our usual high standard of care. As a result of this incident we provided further training for the care team involved on the day of your husband's discharge and discussed your concerns with the whole team to ensure this does not happen again. I was assured by the team member that you spoke to that the comment that your husband had a shower the previous day was not intended to mean that he could not have one every day if it was requested or required. This comment was merely made as a reassurance that your husband has had showers since his admission. We offer showers or baths daily if requested for any resident. Our Area Manager also reviewed our actions in response to the complaint.
Since your meeting with our Dementia Care Manager, to discuss the concerns in your letter, we did attempt to contact you by email, telephone and post but we did not get a response. We are happy to discuss this with you and have attempted to call you again today.


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Review from Jenny D (Daughter of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Rawcliffe last autumn and seems to have settled in well, though naturally, it took a little time to acclimatise, she seems happy and joins in some of the activities. The staff are lovely and she has a couple of ladies in particular she teams up with, which is great. The facilities are lovely,
very comfortable and we are settled knowing she is in good hands and help is on hand when she needs it. We are waiting for an around-the-neck buzzer for Mum as she feels unsteady on her feet and had fallen a couple of times out of reach of the help button and are assured this is being looked into and we will all be happier when it arrives. Value for money - it seems to be about the going rate for these types of homes, so cannot complain.

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Review from L B (Daughter of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had a positive experience since my mum has been living in Rawcliffe Manor Care Home. The permanent staff are all very caring. I feel able to approach any of them with questions about my mum and everybody is always keen to help.
It is very good in the haven that the staff sit in the lounge with
the residents and offer some entertainment and company for them when the specific entertainments person is not there.

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Review from J M (Daughter of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an excellent place, fabulous living for all. My mother asked to go back into the home permanently after spending a couple of respite weeks there. She feels happy, relaxed and cared for. The staff are exceptional, always ready to listen, give emotional support and constant care. They treat the residents
like a family, one big happy family! When you enter the home you can feel the warmth from staff and residents, the atmosphere is infectious. My mum loves the activities and these are accessible for all residents. The difference it has made to my mum is so satisfying. I have my mum back!

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Review from R L (Son of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is happy content and safe.

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Review from I G (Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay has been very good well looked after and staff very good.

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Review from A W (Sister of Resident) published on 28 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we are really pleased with the way that our sister has been welcomed and helped to settle into Rawcliffe Manor Care Home. The staff/carers are very attentive and the meals are really outstanding. All the members of staff are approachable and will do anything to try and help residents and
families. The difference in our sister is noticeable, she is very happy and enjoys the activities and engaging with the other residents. The rooms really are to a very high standard. We feel very relieved that she is in such a lovely caring place.

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Review from Michele W (Sister of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful care home we moved our sister from another care home. What a difference ! She’s doing activities and joining in instead of just sitting in a chair watching tv. The staff are all friendly and approachable nothing is too much bother for them. My sister loves being there the difference in her
is unbelievable ! Would certainly recommend this care home. Well done.

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Current Review Score: 9.0 (8.974)

Overview of Review Score

The Review Score of 9.0 (8.974) out of 10 for Rawcliffe Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.402 for Rawcliffe Manor Care Home is calculated as follows: ( (76 Excellents x 5) + (33 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 127 Ratings = 4.402

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.572 Points relating to the number of positive Reviews for Rawcliffe Manor Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 9 Positive Reviews ÷ 13.4 = 0.672

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Rawcliffe Manor Care Home

What types of Care is Rawcliffe Manor Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rawcliffe Manor Care Home provide?

Palliative Care, Day Care & End of Life Care are other types of care provided.

How many Rooms does Rawcliffe Manor Care Home have?

There are 51 Single Rooms and 8 Couples/Companion Rooms.

What are the Facilities & Services at Rawcliffe Manor Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rawcliffe Manor Care Home to the centre of York?

2.3 mile(s) as the crow flies, distance by road may be significantly further.