Deer Park Care Home

Martins Way, Ledbury HR8 2XW
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Top 20 carehome certificate
10 35 Reviews
  • Deer Park Care Home, Ledbury
Located in the historic market town of Ledbury, Deer Park Care Home is a short distance from several Areas of Outstanding Natural Beauty, including the Malvern Hills and Wye Valley. Open since 2022, Deer Park Care Home provides 24 hour residential, dementia, nursing and respite care for individuals living in Ledbury and the wider Herefordshire area.

Incorporating many thoughtful and practical features that ensure the comfort and safety of its residents at all times, Deer Park is purpose-built to support the social, emotional and physical needs of the individuals living there. Professional and empathetic care is a standard at Deer Park and their team of hand-selected staff are dedicated to the care, dignity and comfort of every single resident, with particular emphasis on promoting independence, privacy and respect.

Every resident at Deer Park Care Home benefits from their own spacious bedroom with an en suite wetroom as well as numerous communal living areas and dining rooms. Deer Park also has a gym, cinema, café, bespoke hairdressing and nail salon, an activities and wellbeing room and a private dining room for special celebrations. With two acres of secure, landscaped gardens, residents at Deer Park have plenty of space to relax, exercise and even take part in a spot of gardening.

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Care Provided by Deer Park Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kevin Peck (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Deer Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Ample parking available on site.


Deer Park Care Home Reviews (35)

Total of 35, showing 1-20
10

Deer Park Care Home has a Review Score of 10 (9.995) out of 10, based on 17 reviews in the last 2 years. Over all time Deer Park Care Home has 35 reviews.

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Review from K L (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really pleased that our parents are here - everyone has been kind and courteous with both my parents and the wider family and this is very much appreciated. An excellent facility and I would not hesitate to recommend it to other families.

Reply from Kevin Peck, Home Manager at Deer Park Care Home

It is wonderful that you would recommend our home to others. I am glad to hear you are happy your parents are at Deer Park.


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Review from K R (Wife of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband started in the care home as a respite resident in July 2024, and my family and I were quickly impressed with the care provided. His care needs accelerated and he has been a full-time resident since the end of August 2024. The staff have been kind and show the greatest respect to the residents.
We have on occasion had a meal or two and found the food to be very good.

Reply from Kevin Peck, Home Manager at Deer Park Care Home

It is a pleasure to have your husband with us and fantastic to hear you are impressed with the care we provide.


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Review from R P (Son of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother came to Deer Park Care Home we have been extremely happy with the care and attention she has received from all the staff. From our experience, the admin staff have gone above and beyond, as have the management and carers. It has been a 5 star experience.

Reply from Kevin Peck, Home Manager at Deer Park Care Home

It is great to hear you have been happy with the care and attention your mother has received since being at Deer Park.


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Review from V W (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Deer Park to be a wonderful home for our parents. The staff are kind, caring and professional. The food is delicious and the facilities are amazing. They receive excellent care and are encouraged to get involved with the varied activities and trips. Consequently mum and dad have settled
in exceptionally well and are very happy here.

Reply from Kevin Peck, Home Manager at Deer Park Care Home

Thank you for your brilliant feedback. It is a pleasure having your parents with us.


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Review from Hilary Y (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a very positive experience at the Deer Park Care Home. The staff are very helpful, considerate and caring and have been very kind to my mother in her transition to the care home. Deer Park was highly recommended by a friend and so we are delighted that it is working so well for my mother.
Thank you.

Reply from Kevin Peck, Home Manager at Deer Park Care Home

Thank you for your review. I am glad we were able to ease the transition for your mother and that you are happy with our team.


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Review from Ed N (Son of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled into life here very quickly. She has made friends with other residents and enjoys participating in the social events. There is always a warm welcome when I visit Mum. The staff are happy to help. I and my family feel comforted that Mum is safe and well cared for.

Reply from Kevin Peck, Home Manager at Deer Park Care Home

Here at Deer Park, we always endeavour to provide a warm welcome, so I am glad to hear you receive just that when visiting Mum. It is also fantastic that Mum is taking advantage of the activities and events on offer in our home.


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Review from N H (Daughter of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After an exhaustive search for a suitable home to care for our mum, thankfully we found Deer Park. Not only does it have a warm and welcoming environment the staff are so helpful, approachable and kind. Our mum is treated with dignity and respect and the staff constantly acknowledge and engage in conversation
with her. We are totally relaxed in the knowledge that mum is being well looked after here and it is a pleasure to visit her and see a big smile on her face. Thank you to every member of staff at Deer Park.

Reply from Kevin Peck, Home Manager at Deer Park Care Home

What heart-warming feedback, thank you! It fills me with pride to hear your mum is happy in our home and that you are satisfied with the care she is receiving.


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Review from Georgina H (Daughter of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother came to stay with you I feel that she has bloomed in such a short time. The staff are all exceptional, friendly, caring and just really nice to spend time with. The facilities are just amazing. Thank you all for making life good for my mother.

Reply from Kevin Peck, Home Manager at Deer Park Care Home

How wonderful it is to hear the positive effect you feel living at Deer Park has had on your mother. It is a pleasure to have her with us.


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Review from A J (Son of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mother to Deer Park and the care has been phenomenal. The staff are very pleasant and really care about the residents. Facilities are excellent and care is extended to relatives who spend a lot of time in the home as mother is receiving end-of-life care. Everyone is friendly and polite and
always greet you, the same is extended to residents. Dignity is always respected at Deer Park and everyone shows genuine care.

Reply from Kevin Peck, Home Manager at Deer Park Care Home

Thank you for taking a moment to leave us your review. It is great to hear you are pleased with your mother's care, and I will be sure to pass your feedback onto the rest of the team.


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Review from P B (Wife of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care by staff, nothing is too much trouble. The rooms are like a hotel. Cannot find fault with anything, would recommend this case home to anyone!

Reply from Anna, Home Manager at Deer Park Care Home

Thank you so much for taking the time to review Deer Park. I am very proud of our team, and reading reviews such as this only support this more.


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Review from Judith J (Daughter-in-law of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was so well looked after during her time at Deer Park. She was treated with dignity and love. The staff were professional, caring, and committed to her and our family. I can not praise them enough. They were an extended part of our family and also showed ultimate respect and compassion. The end
of Mum’s life was peaceful, pain-free, and all that we hoped it would be.
Her room was peaceful and calm and she felt safe and relaxed.
We are sorry she was only there at the end of her life but for us all, it was a very beautiful experience.

Reply from Anna, Home Manager at Deer Park Care Home

Thank you so much for your wonderful feedback on our home and staff. I am so pleased that you had this experience at such a difficult time. I am very proud of our team and am always so happy to read that people have received this experience. I will make sure your kind feedback to everyone in the home.


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Review from Lizzie D (Wife of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was wonderful to be able to leave my husband in such a kind, caring and safe environment. Everyone was so friendly and nothing too much trouble.
The food was top quality and lots of activities supplied.
I highly recommend Deer Park and would like to assure future residents that they will be incredibly
well looked after. Thank you to all the staff.

Reply from Anna Satora, Home Manager at Deer Park Care Home

Thank you so much for taking the time to review our wonderful home. I am so pleased that your husbands stay was so positive. I will share your feedback with our wonderful team.


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Review from Peter B (Brother of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

December has been nice and Christmassy at Deer Park. The events, including the quiz and the market evening, were excellent! It was very helpful to share a review with a staff member to discuss my sister's progress, we felt we were listened to as a family and we can move forward in her care/treatment
plan. We are very pleased that she is taken to events like cookery or card making to keep her involved and occupied. Staff are all lovely and I've learned all their names.

Reply from Anna Satora, Home Manager at Deer Park Care Home

Thank you for your kind words and that you enjoyed joining in with our events. We always ensure that family members are involved in the support and care we provide to our residents, and that you feel included in the care planning for your sister. She does certainly enjoy getting involved with many of the activities!


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Review from Suzanne M (Respite Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a great respite stay while my husband was away on business. Deer Park is immaculately clean and very well decorated and furnished. The staff are excellent and nothing is too much trouble. I would wholeheartedly recommend Deer Park to anyone wanting either residential or respite care. Thank you to
all the staff who cared for me.

Reply from Anna Satora, Home Manager at Deer Park Care Home

Thank you for your kind review and recommendation abut the qualities of our home and the staff - they will really appreciate that feedback. We are pleased that you enjoyed your stay and the care that you received, and we hope that we can welcome back again in the future!


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Review from Denise L (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We transferred my Mum from Scotland to Deer Park Ledbury. Mum was welcomed warmly by the staff and has calmly settled into her lovely room and very quickly settled in. Mum hasn't looked back, the staff have encouraged her to join in activities. Nothing has been too much trouble, always a smile and kind
work to both me and my mum. I feel so relaxed now that Mum is being well cared for, having fun and looks so much better, a transformation! Thank you to all the staff.

Reply from Anna Satora, Home Manager at Deer Park Care Home

We are so pleased to hear Mum has settled in since her move from Scotland and it's fantastic she is enjoying the home and being part of the Deer Park family. Thank you for taking the time to write a review and I will be sure to pass this lovely feedback on to the team.


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Review from A P (Son of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The compassion and care my mother has received from all the staff at Deer Park has truly been exceptional. The care she receives is of the highest standard and the empathy she is shown is heartwarming. The facilities on offer at Deer Park are extraordinary, from the cinema and private dining to the
resident's garden and patio area. I know many care homes can look very impressive from the outside but Deer Park has what is most important too, that's the staff with the knowledge and skills to make Mum's life better with the dignity she deserves.

Reply from Marie Wood, Home Manager at Deer Park Care Home

Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.


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Review from C B (Daughter of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed to find a nursing home at crisis point for our mother who suddenly deteriorated in her health. The responsiveness, kindness and proactive approach of the staff at Deer Park Care Home our head over shoulders above the rest. Since moving in, our father has joined Mum so they are together in
lovely surroundings with kind and gentle care. The team are extremely attentive, thoughtful and kind. I could not praise it more highly.

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Review from Gillian C (Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a very happy experience from when I first arrived, in a rather poor state and have been encouraged by all the staff to regain my strength and walking capacity. Thank you to everyone involved.

Reply from Marie Wood, Home Manager at Deer Park Care Home

We are absolutely delighted you have chosen to stay with us at Deer Park. I am so glad you are able to share such a glowing review of life here. I will be sure to pass on your wonderful comments to the wider team, as I know they will be extremely grateful!


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Review from Lesley W (Daughter of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautifully maintained premises. Superb staff, very caring and kind. Excellent food - it always looks delicious. The very best kind of care facility that you can imagine. It is like a 5-star hotel. And the attention to each resident is second to none.

Reply from Marie Wood, Home Manager at Deer Park Care Home

Thank you so much for your glowing review and for entrusting us with the care of your mother. We thoroughly enjoy spending time with her. I'll ensure I share the wonderful comments about the "Excellent food, Superb staff, attention to each resident is second to none, very caring and kind" with the rest of the team. They will be delighted!


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Review from Natasha J (Granddaughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed a home for my grandad. We went and looked around Deer Park and everyone helped so much and made the process so easy. The care shown is great and the building is lovely.

Reply from Marie Wood, Home Manager at Deer Park Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.


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Current Review Score: 10.0 (9.995)

Overview of Review Score

The Review Score of 10 (9.995) out of 10 for Deer Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.995 for Deer Park Care Home is calculated as follows: ( (201 Excellents x 5) + (1 Goods x 4) ) ÷ 202 Ratings = 4.995

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Deer Park Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (14)

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Meet the Team (4)

Kevin

Kevin Peck

Job Title: Home Manager

Joined: 2022

Hello, my name is Kevin Peck, and I am the Home Manager here at Deer Park.


I am an ex-soldier who served in the Royal Artillery, and I have received my Level 4 Registered Managers award and Level 5 Leadership and Management QCF.


With over 25 years of experience working in the care sector and an additional 20 working as a qualified nurse, I have managed seven separate care homes including a 95-bed dementia village. All my hard work has contributed to my extensive experience in all aspects of care management.


Being married to my wonderful wife who also works in the care industry allows me to have a good understanding of the challenges of working in care. I also have three children, two sons both in their late 20s and a younger daughter who is six years old - she likes to keep me on my toes!


Outside of work, I enjoy playing football with my five-a-side team, and I am a qualified referee at the county level. I referee both ladies and men’s football in the Gloucestershire area.


Vivienne

Vivienne Hill

Job Title: Client Services Manager

Joined: 2022

Hello, my name is Vivienne Hill, and I am the Client Services Manager here at Deer Park Care Home.


As Client Services Manager, I provide support, guidance and compassion to families and their loved ones during what can be a challenging time. I find my role incredibly rewarding and humbling, and I am blessed to work with an incredible team, who provide empathetic and dedicated care to our residents.


I enjoy the opportunity this role has given me to apply the skills, knowledge and experience I have gained within hospitality, event management, sales and marketing throughout a career spanning over 30 years. The role of Client Services Manager is truly diverse, with no two days being the same, and, above all, it enables me to make a difference in people’s lives every day. I am very much hands-on, driven, passionate and considered to be a real people person with a finely-tuned sense of humour.


Having volunteered throughout the pandemic, during which time I helped the elderly and vulnerable, working within the care sector seemed the obvious next step. I am passionate about supporting different charities, especially those in our local area, and members of our local community. It is especially fulfilling to be able to arrange community events as part of my role, and I am particularly proud of Deer Park PALS, our monthly Parkinson’s Support Group.


Here at Deer Park, our entire team works hard to ensure that our residents and their families and friends are provided with the highest possible quality of support and care whilst making sure every visitor receives a warm welcome. Whether you need urgent support or are planning for the future, please don’t hesitate to book a visit so you can experience for yourself the care we provide.


Sarah

Sarah Fleeting

Job Title: Activities and Wellbeing Coordinator

Joined: 2022

Hello, my name is Sarah Fleeting, and I am the Activities and Wellbeing Coordinator here at Deer Park.


I have worked at Deer Park for 16 months, and I find my role very rewarding as I know our team makes a positive difference in the lives of our residents every day. This is my first role in a care home, and I have been thoroughly enjoying it so far. Before joining the Deer Park team I worked mostly in hospitality, and I have NVQs in Hospitality and Customer Care.


Outside of work, I like to spend time with my husband, our daughter and our pomchi, Tally. I am also a Brownie leader and sometimes help out in my friend's pottery painting studio.


Sarah

Sarah Birkett

Job Title: Home Administrator

Joined: 2021

Hello, my name is Sarah Birkett, and I am the Home Administrator here at Deer Park.


This is my first role within a care home, and I have quickly learnt that within this setting every day is different! I am married with two grown-up children, and I spend my spare time with my beloved cats. A fun fact about me is that I love doing quizzes!


Frequently Asked Questions about Deer Park Care Home

What types of Care is Deer Park Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Deer Park Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Deer Park Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Deer Park Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Deer Park Care Home to the centre of Ledbury?

0.7 mile(s) as the crow flies, distance by road may be significantly further.