Ashburton House Care Home

West Street, Ashburton, Newton Abbot TQ13 7DT
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8.9 12 Reviews
  • Ashburton House Care Home, Newton Abbot
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Care Provided by Ashburton House Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 29 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Dale Kiely (Registered & Operations Manager)
  • Admission Criteria
    • Private and Local Authority Funded
    • Ages 65+
  • Room Information
    • Single Rooms (29)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Ashburton House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £875 – £1,100
    • Self-Funded Residential Dementia Care £875 – £1,100

  • Fees are calculated on dependency of resident
  • (these prices are only a guideline, please contact Ashburton House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Ashburton House Care Home Reviews (12)

8.9

Ashburton House Care Home has a Review Score of 8.9 (8.906) out of 10, based on 12 reviews in the last 2 years. Over all time Ashburton House Care Home has 12 reviews.

Overall Experience

  • 6
  • 4
  • 0
  • 0
  • 2

Date Published

12
5
8
12
0

Review from Lizzie L (Daughter of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to acknowledge and specifically commend one carer in particular for the outstanding care and support he has provided to my dad. The care team as a whole shows compassion to my dad, who is happy and settled in the environment.

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Review from Sharon L (Daughter of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad has been at Ashburton House now for 4 years and is very much at home there. The staff know and love him and I can't ask for more than that. They understand his needs and work hard to meet them, in a cheery and caring manner. His room feels personal to him and is usually clean. Staff are sometimes
able to take him out for a walk or to church, which means a lot. I always feel welcomed; managers are ready to listen and lead well, as demonstrated by the now stable and professional team there.

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Review from L K (Daughter of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant environment, great communication with staff regarding Mum's needs, it took Mum a while to settle due to her dementia diagnosis but she now seems happy, settled and safe.

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Review from J R (Daughter of Resident) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been a resident of Ashburton House for just over twelve months. Initially, she was there for convalescence after a short period in hospital. She was very reticent about going into a care home, however, within weeks she stated that she did not want to go home as she was very happy and comfortable,
loved the caring, kind and smiley staff and thoroughly enjoyed the food, plus there was company and activities available.
Unfortunately, Mum ended up back in hospital in August and she's a shadow of her former self but the team were able to work around her needs and welcomed her back which has been a great relief to her family.
Yes, they could do with a few more hands on deck in all departments but the care is wonderful.

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Review from Marie L (Sister-in-law of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has been permanent for over a month now, a respite before. He has stated to us as a family he's happy here.
He is so well looked after even with his complex needs, he gets treated with empathy and respect. He gets everything that's needed and a well-balanced diet. The carers are brilliant
with him and he enjoys a little banter too.
Recommendations would be 100% for the home, as he would put himself.

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Review from Carole S (Daughter of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is run well, and the staff are great, they perhaps need a few more helping hands sometimes!
My mum is treated very well, and when we visit, we are always welcome.
The caring professionals are so patient and good, that they should be given a substantial pay rise in all homes.
Overall, we
are happy with the care my mum is receiving.

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Review from A C (Son of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been a resident for the past few months, on my visits he seems to be happy and settled in his room. The staff are very attentive and he appears to be well cared for. There is a good variety of well cooked meals.

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Review from B H (Daughter of Resident) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Our father has recently carried out a stint here. There are a few good members of staff who are overworked but the management is completely inadequate. The registered Manager should spend less time posing around and more time ensuring the home doesn't stink and facilities are improved. The whole place
smells and could be avoided by simple measures to keep furniture dry, I don't even want to think about how this affects infection control. Doors to upstairs areas broken leaving vulnerable patients able to access the stairwell for days. Patients are being left with medication and untrained staff dishing it out. Residents left sitting in mess and no attempt to clean properly. I have worked in busier care homes that were able to maintain a clean and lovely environment and this is beyond unacceptable. The food is absolutely awful, cheap horrible overcooked stodge for lunch that looked totally inedible and 2 dry crackers with a piece of cheese dished out for supper. I could go on and on.

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Review from G P (Son of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been resident for two and a half years. From day one she has been well cared for. Difficult times through Covid were handled well. The only concern I have had is the shortage of staff over a long period.

Reply from Michelle Wray, Operations Manager at Ashburton House Care Home

Thank you so much for your review. Our staffing levels are reviewed along with dependency assessments. We are currently fully staffed with no agency used. We strive to give excellent service and your review is most welcome


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Review from L B (Daughter of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unfortunately, I cannot give a good review of this home. My parent was in here for a time and within that time was not looked after or protected enough. Certain issues were raised because a member of staff was not following general safeguarding rules and regs. There have been months of heartache for
the family trying to resolve the issue which has left a damaging trail of destruction in its wake. I have ticked one star because it wouldn’t let me score 0.

Reply from Michelle Wray, Care Director at Ashburton House Care Home

We are sorry that you feel you and your family member had a negative experience at Ashburton House. Our aim is to provide the best possible care for those we support and their families. We felt that we had dealt with the concerns raised in line with the resident and family wishes. We met with NOK and followed their wishes. Once again, we are very sorry that we have not met your expectations, however if you wish to discuss this any further, please let us know, we would be more than happy to discuss.


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Review from Annie H (Daughter of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident now for more than 10 months. =She is very elderly and has many needs that we [her family] could not meet after she had a spell in hospital. She settled quickly and my experience of the care she has received has been extremely positive. She needs help with all aspects of
her life and sometimes I chat with her about her views about the staff and the care she receives and she says everyone is very kind. Thinking about the interaction that our family have had with Ashburton House staff team I would also say that this has been first class. We pop in and out frequently and everyone is very helpful and positive towards us and we are kept up to date with how she's doing. For example she's putting on weight! We are all very happy with her placement and would recommend Ashburton House very highly.

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Review from Roger M (Son of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was negative about care homes in general, whilst living at home. He has only been in Ashburton House for a few weeks but to his surprise, he loves it.
The staff are extremely friendly and nothing is too much trouble.
He is enjoying the food and has started to regain some of the weight he lost
in the last few years.
I would recommend Ashburton House very strongly.

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Current Review Score: 8.9 (8.906)

Overview of Review Score

The Review Score of 8.9 (8.906) out of 10 for Ashburton House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.906 for Ashburton House Care Home is calculated as follows: ( (68 Excellents x 5) + (37 Goods x 4) + (9 Satisfactorys x 3) + (24 Very Poors x 1) ) ÷ 138 Ratings = 3.906

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashburton House Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Ashburton House Care Home

What types of Care is Ashburton House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashburton House Care Home provide?

Palliative Care is an additional type of care provided.

How many Rooms does Ashburton House Care Home have?

There are 29 Single Rooms.

What are the Facilities & Services at Ashburton House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashburton House Care Home to the centre of Newton Abbot?

6.4 mile(s) as the crow flies, distance by road may be significantly further.