Please contact the home directly to discuss the fees, inclusions and exclusions and to discuss any third party contributions you may be entitled to.
No restrictions on visiting
Parking is available on site
Charrington Manor Care Home has a Review Score of 9.9 (9.896) out of 10, based on 66 reviews in the last 2 years. Over all time Charrington Manor Care Home has 81 reviews.
Review from L W (Daughter of Resident) published on 10 March 2025
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Review from Clare G (Daughter of Resident) published on 10 March 2025
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Review from J L (Daughter of Resident) published on 10 March 2025
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Review from Sally L (Daughter of Resident) published on 10 March 2025
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Review from Jo M (Daughter of Resident) published on 10 March 2025
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Review from G N (Daughter of Resident) published on 5 March 2025
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Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home
Thank you so much for your kind words. It means a great deal to our entire team at Charrington to know that your Mum and Dad have received the care and kindness they deserve. We take great pride in ensuring our residents feel respected, comfortable, and well-supported, and it's heartwarming to hear that this has brought you peace of mind.Keeping families informed and creating a happy, engaging environment is at the heart of what we do, so your feedback truly reaffirms our commitment. I will be sure to share your lovely comments with the team-they will be delighted to hear them.
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Review from Andrew G (Son of Resident) published on 5 March 2025
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Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home
Thank you so much for your heartfelt words. It was a privilege to care for your mother, and we are truly grateful that you felt she was looked after with care, respect, and warmth throughout her time with us. Knowing that she found friendship, laughter, and happiness here means so much to our team. End-of-life care is a deeply personal journey, and we are honoured that we could support both your mother and your family with compassion during that time. Your kind words about our team will be shared with everyone-they will be touched to know the difference they made.
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Review from Julie B (Daughter of Resident) published on 28 January 2025
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Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home
Thank you so much for your wonderful review of Charrington Manor Care Home. We are absolutely delighted to hear that we exceeded your expectations. Creating a family-like environment and ensuring that all our residents feel integrated is at the heart of what we do, so it means a lot to know that you've noticed and appreciated these efforts. We're thrilled that you enjoy the daily photo updates - it's so important to us that families feel connected to their loved ones and can share in the moments that make each day special.
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Review from R D (Daughter of Resident) published on 20 January 2025
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Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home
Thank you so much for your kind words and for taking the time to share your experience of Charrington Manor. We are truly delighted to hear that your mum has been receiving the exceptional care and support she deserves since joining us. It means a great deal to us that you find our team thoughtful, kind, and responsive, as we strive to create a warm, happy, and welcoming environment for all our residents and their families. Regular communication with families is a key part of our commitment to providing the very best care and support, and we're glad you've found our team approachable and supportive. Thank you for sharing your feedback.
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Review from Colin S (Power of Attorney of Resident) published on 14 January 2025
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Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home
Thank you so much for taking the time to share your experiences of our home. Your kind words truly mean the world to our team. We are delighted to hear that you have been pleased with the care and support provided over the past two and a half years. It's our privilege to ensure that residents' needs are met, and we are so glad to know that we've exceeded your expectations. It's wonderful to hear your appreciation for our facilities, cleanliness, varied activities, and dining experience, as well as the approachability of our staff across all roles. Our team takes great pride in creating a safe, caring, and welcoming environment for both residents and their families, and your feedback is a testament to their dedication. Your recommendation is the highest compliment we could receive, and it reinforces our commitment to maintaining the highest standards of care.
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Review from Sandra M (Niece of Resident) published on 14 January 2025
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Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home
Thank you for taking the time to review our wonderful home. We pride ourselves on delivering the very best care and support and it is wonderful to hear how your Aunt is enjoying her new home and thriving. I will share your feedback with the team and look forward to seeing you again soon.
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Review from A W (Son of Resident) published on 24 December 2024
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Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home
Thank you for your kind words about our home. We are extremely proud of all of the team and the care we provide so it is wonderful to have this recognised.
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Review from Louisa F (Daughter of Resident) published on 11 December 2024
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Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home
We are delighted to hear how happy you are with you home. It is an absolute pleasure to be able to support your father and it is lovely for you to share such wonderful feedback.
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Review from A F (Daughter-in-law of Resident) published on 11 December 2024
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Reply from Simona Varga-Pali, General Manager at Charrington Manor Care Home
Thank for you sharing such wonderful feedback. We pride ourselves on delivering the very best care and support and it is lovely to have this acknowledged. Charrington Manor is a very special place to call home.
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Review from T S (Son of Resident) published on 26 November 2024
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Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home
Thank for for taking the time to review our home our for recognising the whole team. We are delighted with how well your Mum is settling in to her new home.
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Review from Nick H (Son of Resident) published on 22 November 2024
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Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home
We are delighted to read how happy your are with our home. We know that is the people who make a difference and to have the team recognised makes us extremely proud. We strive for excellence and want to make every day special for our residents. Thank you for sharing this with us.
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Review from Roger Q (Son of Resident) published on 22 November 2024
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Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home
Delighted to hear how happy you are with our home. It is a privilege to be able provide care and support to our residents and we are extremely proud to have this recognised. We have an exceptional team and will share your comments with them all.
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Review from Michael Q (Son of Resident) published on 22 November 2024
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Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home
Thank you for your kind words and wonderful review of our home. Exceptional care and support is something we pride ourselves on delivering and it is wonderful to have this recognised thank you.
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Review from Peter N (Son of Resident) published on 19 November 2024
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Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home
We are thrilled to hear how happy you and your father are with our home. It is an absolute privilege to support our residents and to have that recognised makes us all very proud. I will share all your kind words with the team.
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Review from A H (Son of Resident) published on 18 November 2024
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Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home
Thank you for your kind words. We are very proud of our home and all of the team are dedicated to delivering the very best care and support so I will share your feedback with the team.
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The Review Score of 9.9 (9.896) out of 10 for Charrington Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 66 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 66 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.896 for Charrington Manor Care Home is calculated as follows: ( (709 Excellents x 5) + (72 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 786 Ratings = 4.896
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Charrington Manor Care Home is based on 66 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 66 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Mar 2023
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Job Title: Registered Care Home Manager
A registered general nurse, Simona Varga-Pali brings more than 16 years of experience from both acute and social care settings to her role at Charrington Manor Care Home in West Byfleet. Formerly working as Clinical Lead at the Journalist Charity nursing home and Gracewell Healthcare before joining Hamberley, Simona’s career achievements include leading a care home to an Outstanding CQC rating. Simona has also achieved the Champion of Quality award by Sunrise Senior Living in 2018. Outside of her working life, Simona is passionate about charity work.
"The heart of Charrington Manor is its people. We take pride in our close-knit community where every resident is supported to live life on their own terms. Our dedicated team, which I am honoured to lead, works tirelessly to ensure that each individual at Charrington feels valued, understood, and truly at home."