Charrington Manor Care Home

1A Hobbs Close, West Byfleet KT14 6LT
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9.9 81 Reviews
  • Charrington Manor Care Home, West Byfleet
Charrington Manor is a stunning, state-of-the-art care home situated in West Byfleet, offering residential, dementia and nursing care, as well short breaks for the older community.

This luxury care home is now open and welcoming new residents - book your tour today to find out more about the exceptional features and facilities which set Charrington Manor apart from the standard care home.

Part of the award-winning Hamberley Care Homes group, Charrington Manor Care Home in West Byfleet features:

- Spacious en-suite bedrooms, beautifully appointed in a range of themes for comfortable and stylish living
- The wellbeing and beauty salon, that includes hairdressing and a nail bar for manicures, pedicures and hand massages
- A bar and an elegant café to enjoy a cappuccino with family and friends, and bright living spaces for socialising across all floors
- A deluxe cinema where residents can enjoy their favourite films or the latest releases in classic style

Charrington Manor offers luxurious living coupled with a new and innovative approach to truly personalised care. Within the home, you will find the award-winning Homemakers of Hamberley.

The Homemakers not only provide the highest quality of care but they focus on the tiny details that make each day special for every resident.

Happiness and harmony are at the heart of home life and that is why Charrington Manor has a designated wellbeing and lifestyle coach to ensure that they create a nurturing and stimulating environment for everyone, residents and staff alike.

This personalised approach to care means that the care home can cater for all their residents’ unique wellbeing needs, providing as little or as much support as you require.

Whatever you need to live the life you want, you'll find it at Charrington Manor - book your tour today.

Care Provided by Charrington Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alina Varga-Pali (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (74)
    • Couples/Companion Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Funding & Fees Guide for Charrington Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,945
    • Self-Funded Residential Dementia Care from £2,095
    • Self-Funded Nursing Care from £2,255
    • Self-Funded Nursing Dementia Care from £2,365
  • Please contact the home directly to discuss the fees, inclusions and exclusions and to discuss any third party contributions you may be entitled to.


  • (these prices are only a guideline, please contact Charrington Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • No restrictions on visiting


  • Parking
  • Parking is available on site


Charrington Manor Care Home Reviews (81)

Total of 81, showing 1-20
9.9

Charrington Manor Care Home has a Review Score of 9.9 (9.896) out of 10, based on 66 reviews in the last 2 years. Over all time Charrington Manor Care Home has 81 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

Our mother enjoyed a wonderful and happy time at Charrington Manor and she really viewed it as her home. She was full of praise for the exceptional staff and found the environment and entertainment so enriching, she never had a dull day! As a family, we were confident that all her care needs were more
than adequately met and Charrington became an important part of our extended family.

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Overall Experience  Overall Experience 5.0 out of 5

Charrington Manor was the best thing to happen to my Mum in her last years. From the moment I had the initial viewing, I just knew it was the perfect home. The staff are incredible - so kind and respectful and treated my Mum with such dignity. The entertainment was 5 stars - I so enjoyed everything
I saw from singing and dancing to Kevin the Pony and the animal visits! The communication about Mum's health was always excellent. Simply put, Charrington Manor far exceeded our expectations and my Mum was incredibly happy there.

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Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care provided at Charrington Manor Care Home, in our experience, all the staff are responsive, caring and professional.
My mother recently died having spent the last two and a half years living in residential care at Charrington Manor. As her faculties deteriorated and she became
less mobile and her eyesight deteriorated, the carers adapted her care plan and ensured that she was well cared for, safe and allowed to live with the dignity that preceded her faltering health and wellbeing. In her last few days, the staff not only looked after Mum but also ensured the family was supported too. Several of the carers were very special to Mum and over the years she formed good relationships with several in particular, that made her life at Charrington Manor a happy and fulfilled time.

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Overall Experience  Overall Experience 5.0 out of 5

My father was the first resident to live at Charrington Manor, where he stayed until he died recently at the age of 101. Dad lived there for nearly three years and our family can only praise the care and attention that he received.
From the day we first visited, when the building was not even complete,
we knew that Charrington Manor would be perfect, and we were not disappointed. The dedicated team who knew my father so well meant that they could tailor their support to meet his needs, always with a smile. This has been so important to us, knowing Dad was in such good hands.
The range of entertainment on offer is varied and excellent, Dad really enjoyed joining in the singing. Not only that, but his interests were carefully considered, even having a go at indoor golf.
Whenever we visited there was a lovely welcome from all of the team who knew Dad really well, which we valued.
The very strong leadership, with high expectations and dedicated staff; CM will continue to thrive.

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Overall Experience  Overall Experience 5.0 out of 5

Mum has vascular dementia and significant mobility challenges after recovering from her recent fall and we unexpectedly had to find a place for her in a care home setting at relatively short notice on discharge from hospital. Charrington Manor is beautiful with an immaculately clean, luxury finish and
doesn't look or feel like a stereotypical care home. The manager is charming and very attentive and professional. She responded quickly to my various queries. All the care staff we met were warm and friendly and seemed gentle and respectful in their interactions with residents. The residents were up and dressed in the households we visited and seemed to be enjoying communal life. They were chatting and full of smiles. Of the numerous care homes I visited locally Charrington Manor is, in my opinion, definitely the best.

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Overall Experience  Overall Experience 5.0 out of 5

The care and kindness my Mum and Dad have received at Charrington has been exemplary. All the staff are so respectful and needs are met swiftly and considerately. Any medical concerns are dealt with promptly and the family are kept fully informed of any changes. The activities are so varied and all
are encouraged to join in and it's such a happy environment. Real peace of mind that their care is paramount.

Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home

Thank you so much for your kind words. It means a great deal to our entire team at Charrington to know that your Mum and Dad have received the care and kindness they deserve. We take great pride in ensuring our residents feel respected, comfortable, and well-supported, and it's heartwarming to hear that this has brought you peace of mind.Keeping families informed and creating a happy, engaging environment is at the heart of what we do, so your feedback truly reaffirms our commitment. I will be sure to share your lovely comments with the team-they will be delighted to hear them.


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Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for 3 years, and was looked after with great care and respect. She died in the home and her end of life care was outstanding, many of the carers became her friend and laughed with her and made her happy.
The leadership team and all the staff were fantastic, I could not fault
anyone.

Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home

Thank you so much for your heartfelt words. It was a privilege to care for your mother, and we are truly grateful that you felt she was looked after with care, respect, and warmth throughout her time with us. Knowing that she found friendship, laughter, and happiness here means so much to our team. End-of-life care is a deeply personal journey, and we are honoured that we could support both your mother and your family with compassion during that time. Your kind words about our team will be shared with everyone-they will be touched to know the difference they made.


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Overall Experience  Overall Experience 5.0 out of 5

The team at Charrington Manor Care Home exceeded our expectations in all areas. The team are respectful, professional, kind, caring and everyone is treated like family. They integrate the residents which was not offered in a lot of homes. The activities are of a high standard and I love that photos
are uploaded every evening, so you can see what your loved one have been doing. I can not speak more highly of the whole team.

Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home

Thank you so much for your wonderful review of Charrington Manor Care Home. We are absolutely delighted to hear that we exceeded your expectations. Creating a family-like environment and ensuring that all our residents feel integrated is at the heart of what we do, so it means a lot to know that you've noticed and appreciated these efforts. We're thrilled that you enjoy the daily photo updates - it's so important to us that families feel connected to their loved ones and can share in the moments that make each day special.


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Overall Experience  Overall Experience 5.0 out of 5

Mum, who has dementia, has been a resident at Charrington Manor Care Home since March 2023. She has always received an exceptional level of care and support. All members of staff are thoughtful, kind and responsive, and work tirelessly to make Charrington Manor a friendly, happy and welcoming community.
Mum is always encouraged to join in the daily activities, entertainment and trips. The activities coordinator is excellent and organises a birthday celebration for every resident. The staff are always available to talk to and they communicate regularly with the family.
Charrington Manor provides a safe and caring environment where mum is kept active and can enjoy life.

Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home

Thank you so much for your kind words and for taking the time to share your experience of Charrington Manor. We are truly delighted to hear that your mum has been receiving the exceptional care and support she deserves since joining us. It means a great deal to us that you find our team thoughtful, kind, and responsive, as we strive to create a warm, happy, and welcoming environment for all our residents and their families. Regular communication with families is a key part of our commitment to providing the very best care and support, and we're glad you've found our team approachable and supportive. Thank you for sharing your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

As Power of Attorney of a resident of Charrington Manor Care Home for over two and a half years, I can honestly say the care has been excellent. Her needs have always been met and my expectations exceeded. The facilities are excellent, rooms and social areas always clean, activities varied and the food
is very much to her liking! I have found the staff to be friendly and approachable, from those on reception, to the care team, facilities manager, nursing staff and management. I would highly recommend Charrington Manor to anyone looking for a caring, safe and pleasant care home for their loved one.

Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home

Thank you so much for taking the time to share your experiences of our home. Your kind words truly mean the world to our team. We are delighted to hear that you have been pleased with the care and support provided over the past two and a half years. It's our privilege to ensure that residents' needs are met, and we are so glad to know that we've exceeded your expectations. It's wonderful to hear your appreciation for our facilities, cleanliness, varied activities, and dining experience, as well as the approachability of our staff across all roles. Our team takes great pride in creating a safe, caring, and welcoming environment for both residents and their families, and your feedback is a testament to their dedication. Your recommendation is the highest compliment we could receive, and it reinforces our commitment to maintaining the highest standards of care.


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Overall Experience  Overall Experience 5.0 out of 5

Charrington Manor Care Home is exceptional in every way. From the initial show round to now, the staff have been amazing. So friendly, welcoming and helpful, my aunt settled in almost immediately. She has been a resident for almost 2 years now and we couldn't be happier with our choice.
It has a lovely
homely feel and nothing is too much trouble.
My aunt enjoys the varied daily activities and trips out.
Her appetite is much better now with tasty food and snacks.
The gardens are beautifully kept and offer relaxation outside where possible.
We are very grateful to the team that we can relax knowing that our family member is so well looked after.

Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home

Thank you for taking the time to review our wonderful home. We pride ourselves on delivering the very best care and support and it is wonderful to hear how your Aunt is enjoying her new home and thriving. I will share your feedback with the team and look forward to seeing you again soon.


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Overall Experience  Overall Experience 5.0 out of 5

Very knowledgeable staff, quick to respond, always willing to problem solve.
Have really help my mother settle in with full attention to her needs, always inviting her to participate in the events.
Particularly good relationship with medical team, optician and dentist.

Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home

Thank you for your kind words about our home. We are extremely proud of all of the team and the care we provide so it is wonderful to have this recognised.


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Overall Experience  Overall Experience 5.0 out of 5

The care that all staff have shown towards my father is exceptional. He recently had an overnight stay in hospital and on his return the manager, assistant manager and several staff all came out to welcome him back and they had laid on tea and cakes. It felt like they really cared that one of their
community had been ill. Lovely, caring family of staff.

Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home

We are delighted to hear how happy you are with you home. It is an absolute pleasure to be able to support your father and it is lovely for you to share such wonderful feedback.


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Overall Experience  Overall Experience 5.0 out of 5

We have been so lucky to have found Charrington Manor for my father in law. He has had such amazing care from all the staff since he arrived in April 2023. He is always greeted by name by all staff and treated with absolute respect and dignity.
The opportunities offered for entertainment and trips
out are superb and so inclusive. The care he received after a recent medical emergency was fantastic, reflecting how much they really do care about every resident.
I cannot recommend Charrington Manor highly enough. I feel so blessed that my father in law is cared for by an amazing team. Thank you.

Reply from Simona Varga-Pali, General Manager at Charrington Manor Care Home

Thank for you sharing such wonderful feedback. We pride ourselves on delivering the very best care and support and it is lovely to have this acknowledged. Charrington Manor is a very special place to call home.


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Overall Experience  Overall Experience 5.0 out of 5

I was very fortunate to come across Charrington Manor several weeks a go having had to source somewhere for my stepfather, who needs full time nursing care very quickly.
I was blown away with the whole experience from the initial tour to the actual process of getting him moved in.
The attention to
detail and compassionate approach is beyond refreshing and so helpful with such a stressful time.
I was so impressed, I moved my mother in yesterday, a week later and she is thrilled with her new home.
Thank you to every single member of staff at Charrington Manor, you deserve every recognition going.

Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home

Thank for for taking the time to review our home our for recognising the whole team. We are delighted with how well your Mum is settling in to her new home.


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Overall Experience  Overall Experience 5.0 out of 5

After my father passed away last year, my mother fell into poor health suffering with a number of difficulties, that suggested she might never be able to fully look after herself again. The family had visited Charrington Manor previously and we recognised the home had great potential should we need
their services in future. However the difference between potential and what the home has provided and delivered has far outweighed all expectations. Not only is the home aesthetically a beautiful building, with luxury appeal consistent with 5 star hotel, the ambience of the the home is so very positive - a happy place for residents and staff filled with laughter and smiles with people living their lives to the full and definitely not living out their lives.
Staff are passionate, professional and dedicated in everything they do, providing level of care that I was totally not expecting, which means so much to our family, where we just want our mum to be happy and safe.

Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home

We are delighted to read how happy your are with our home. We know that is the people who make a difference and to have the team recognised makes us extremely proud. We strive for excellence and want to make every day special for our residents. Thank you for sharing this with us.


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Overall Experience  Overall Experience 5.0 out of 5

Both my parents became residents at Charrington Manor Care Home in January 2023 after my mother had a severe stroke and my father was suffering from mild dementia.
The care standards have been exceptional. The care home is extremely well led with consistency of staff teams (no agency use), which are
motivated, compassionate with the residents and provide timely and proactive feedback to family members. My brother and I felt that we had chosen a very safe environment that offered a diverse choice of activities which encouraged residents to remain active, physically and mentally. Whenever we have had any queries, the team has been very responsive and caring. When my mother sadly passed away in July 2024, the entire staff team showed amazing support to my father and compassion to the rest of our family. They have proved a vital life line for my father and gently encouraged him to become more widely involved in other activities. This has been truly stimulating for him and greatly valued.

Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home

Delighted to hear how happy you are with our home. It is a privilege to be able provide care and support to our residents and we are extremely proud to have this recognised. We have an exceptional team and will share your comments with them all.


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Overall Experience  Overall Experience 5.0 out of 5

Charrington Manor has looked after both of my parents and given them an outstanding level of care. They had very different needs with my mother being severely disabled and my father active and alert but losing his memory. Charrington Manor tailored their experience to allow them both to get the most
out of their lives.
The quality of the facilities are outstanding, only surpassed by the empathy, care and kindness of all members of staff.

Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home

Thank you for your kind words and wonderful review of our home. Exceptional care and support is something we pride ourselves on delivering and it is wonderful to have this recognised thank you.


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Overall Experience  Overall Experience 5.0 out of 5

My father has lived at Charrington Manor since July 2023. Both he and I consider ourselves very fortunate to have found Charrington. The whole team are focused on making it a lovely place to live and to visit. I would particularly highlight the team's responsiveness to any requests and their attention
to detail, be that in relation to clinical or day to day needs. It is so reassuring to know that dad is being looked after so well.

Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home

We are thrilled to hear how happy you and your father are with our home. It is an absolute privilege to support our residents and to have that recognised makes us all very proud. I will share all your kind words with the team.


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Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Charrington Manor in August following a spell in hospital. The care she has received since then has been second to none. Nothing is too much trouble. But more than that, it is clear that the staff genuinely care about the residents and are motivated to go the extra mile. The medical care
has been brilliant, and the staff are always prepared to spend time in letting me know how mum is getting on. The homemakers are equally brilliant and my mum can't speak highly enough of them. The facilities are fantastic and there are so many different activities for mum to participate in.

Reply from Simona Varga-Pali, Home Manager at Charrington Manor Care Home

Thank you for your kind words. We are very proud of our home and all of the team are dedicated to delivering the very best care and support so I will share your feedback with the team.


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Current Review Score: 9.9 (9.896)

Overview of Review Score

The Review Score of 9.9 (9.896) out of 10 for Charrington Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 66 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 66 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.896 for Charrington Manor Care Home is calculated as follows: ( (709 Excellents x 5) + (72 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 786 Ratings = 4.896

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Charrington Manor Care Home is based on 66 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 66 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Simona

Simona Varga-Pali

Job Title: Registered Care Home Manager

A registered general nurse, Simona Varga-Pali brings more than 16 years of experience from both acute and social care settings to her role at Charrington Manor Care Home in West Byfleet. Formerly working as Clinical Lead at the Journalist Charity nursing home and Gracewell Healthcare before joining Hamberley, Simona’s career achievements include leading a care home to an Outstanding CQC rating. Simona has also achieved the Champion of Quality award by Sunrise Senior Living in 2018. Outside of her working life, Simona is passionate about charity work.


"The heart of Charrington Manor is its people. We take pride in our close-knit community where every resident is supported to live life on their own terms. Our dedicated team, which I am honoured to lead, works tirelessly to ensure that each individual at Charrington feels valued, understood, and truly at home."


Frequently Asked Questions about Charrington Manor Care Home

What types of Care is Charrington Manor Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Charrington Manor Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Charrington Manor Care Home have?

There are 74 Single Rooms.

What are the Facilities & Services at Charrington Manor Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Charrington Manor Care Home to the centre of West Byfleet?

0.4 mile(s) as the crow flies, distance by road may be significantly further.