Charrington Manor Care Home

1A Hobbs Close, West Byfleet KT14 6LT
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9.9 81 Reviews
  • Charrington Manor Care Home, West Byfleet
Charrington Manor is a stunning, state-of-the-art care home situated in West Byfleet, offering residential, dementia and nursing care, as well short breaks for the older community.

This luxury care home is now open and welcoming new residents - book your tour today to find out more about the exceptional features and facilities which set Charrington Manor apart from the standard care home.

Part of the award-winning Hamberley Care Homes group, Charrington Manor Care Home in West Byfleet features:

- Spacious en-suite bedrooms, beautifully appointed in a range of themes for comfortable and stylish living
- The wellbeing and beauty salon, that includes hairdressing and a nail bar for manicures, pedicures and hand massages
- A bar and an elegant café to enjoy a cappuccino with family and friends, and bright living spaces for socialising across all floors
- A deluxe cinema where residents can enjoy their favourite films or the latest releases in classic style

Charrington Manor offers luxurious living coupled with a new and innovative approach to truly personalised care. Within the home, you will find the award-winning Homemakers of Hamberley.

The Homemakers not only provide the highest quality of care but they focus on the tiny details that make each day special for every resident.

Happiness and harmony are at the heart of home life and that is why Charrington Manor has a designated wellbeing and lifestyle coach to ensure that they create a nurturing and stimulating environment for everyone, residents and staff alike.

This personalised approach to care means that the care home can cater for all their residents’ unique wellbeing needs, providing as little or as much support as you require.

Whatever you need to live the life you want, you'll find it at Charrington Manor - book your tour today.

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Care Provided by Charrington Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alina Varga-Pali (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (74)
    • Couples/Companion Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Funding & Fees Guide for Charrington Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,945
    • Self-Funded Residential Dementia Care from £2,095
    • Self-Funded Nursing Care from £2,255
    • Self-Funded Nursing Dementia Care from £2,365

  • Please contact the home directly to discuss the fees, inclusions and exclusions and to discuss any third party contributions you may be entitled to.
  • (these prices are only a guideline, please contact Charrington Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting


  • Parking

  • Parking is available on site


Charrington Manor Care Home Reviews (81)

Total of 81, showing 41-60
9.9

Charrington Manor Care Home has a Review Score of 9.9 (9.896) out of 10, based on 66 reviews in the last 2 years. Over all time Charrington Manor Care Home has 81 reviews.

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Review from Heather M (Daughter of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our lovely mother has now been a resident of CM for just over a year, and we can never thank the wonderful team at CM enough for the incredible care given to her. It was such a difficult decision to move her into a care home, fraught with feelings of guilt and that we had let her down by no longer being
able to care for her at home. But the support, care, and love given to her since the day she became a resident at CM has been outstanding. And the support to us too through this difficult period and knowing that we were all working together to ensure as smooth a transition as possible for Mum.
So a year on I just want to say a huge thank you to all the CM team for everything you have done, and all that you continue to do. Hearing Mum say how happy she is here, that she has made lovely friends, that there is always so much to join in and do, and how kind everyone is, is the best 'anniversary' present we could have. Thank you all so much, you are truly amazing.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

What lovely words, mum is such a joy to care for she is always smiling and looks so happy. We will share your appreciation with the team and thank you so much it means a lot to us to be recognised for the work that we do.


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Review from David L (Son of Resident) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was the first resident when the home opened in 2022. He was welcomed by all the staff when he arrived and for the first week or two he had the undivided attention of all the carers. Two years on and with some 70-odd residents now it amazingly feels like he still has that same level of care.
Their philosophy is quite unusual in that each resident has their own regular 'family' of carers who know and understand them, far better than at any other care home we've experienced. He is now 100 years old and fitter than when he arrived; a testament to the quality of the place. From top to bottom Charrington Manor has the best staff, the best environment, and the best care. We couldn't recommend it highly enough.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Thank you so much for your lovely words, we all started this journey together at the beginning of 2022, and look how far we have come, Dad has thrived since coming to us and Charrington wouldn't be the same without his cheeky character. We will share your comments with the team to show them how much families appreciate their work and look forward to seeing you all again soon.


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Review from B S (Respite Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Here for one month of rehab, my care has been excellent in every way. Superb food, very attentive staff, and a lovely friendly atmosphere. A huge thank you.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Thank you for your lovely review which we will share with the team, we have missed seeing you here, so please come back and visit us anytime.


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Review from O R (Daughter of Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has had a wonderful two years in Charrington Manor. All the staff have been excellent, and the atmosphere is homely, caring and relaxing. There are a wide range of activities for residents to join in as they wish. As her daughters, we have been able to enjoy our visits with Mum whilst knowing
she is safe and very happy. The food has been of top quality so Mum's diet has improved tremendously. Also the medical care Mum has received here has also been excellent and much more thorough than we could arrange in her own home. This home is exceptional as are the wonderful staff.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Thank you for your lovely review which we will share with the team. Mum was very special to us and we will always remember her, such a gentle spirit and we will miss her greatly as well as you girls who were such a familiar presence at Charrington. Much love to you all.


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Review from J M (Son of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere and caring staff. Great facilities and lots of activities. We looked at a number of care homes in the area for my mother who requires full time care and Charrington was the stand out choice.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Thank you for sharing your thoughts on why you chose Charrington as a home for Mum, we will share your comments with the team to let them know how important the atmosphere is when families are selecting a home for their loved one and that everyone in the home contributes towards this.


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Review from Alan N (Son-in-law of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law moved into Charrington Manor a week ago. Everything was prepared excellently before his arrival. Clothes were labelled and laid out in his wardrobe. The room was spotless and well-presented with welcome gifts a lovely bonus. The staff have been brilliant encouraging him to make new
friends and join in activities. Things couldn't have been better.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Thank you so much for your review, and pleased you had such a positive experience and that your father-in-law has settled in so well. We had a head start with him in fairness knowing him so well as he regularly visited his wife who had been with us for a while now and he seems to have fitted in like a hand to a glove.


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Review from R K (Son of Resident) published on 28 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Charrington Manor is great! 10 months into Mum being a resident and the consistently high standards continue to impress. We are so happy with Charrington. Mum tells us how good it is but we can see that ourselves. From the management to the homemakers, the staff are kind and cheerful. They are such
a great team. They have fun together and their happiness flows through to the way they care for the residents. Great efforts are made to ensure all residents feel valued and important and cared for. We can see the team genuinely cares and nothing is ever too much trouble. It's clear they work hard, after all such a great service doesn't happen by itself! Charrington is a lovely place but it is what the staff deliver that brings it to life. We are so impressed by the entertainment, the resident's trips out, the events organised, the birthday celebrations - just everything. It means so much to us that Mum is responding so well to such care. Keep it up Charrington! We are really grateful.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Thank you so much for your lovely review, it means so much to everyone to hear that our residents and their families are happy with the care and service we provide. We are also really grateful to our families who visit and join in with our activities internally and also to those who support the trips out and make them possible. Thank you for all the positive energy you bring when you visit.


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Review from Michael E (Son of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered from hospital with very limited mobility, struggling to get about with a Zimmer frame and with no desire to eat. The staff have been excellent in encouraging her to build up her strength and confidence. She now walks freely and dances with the visiting entertainers! The staff's careful
monitoring of her nutritional intake has also been enormously beneficial. She is now having a healthy diet and cannot believe me when I recall what a poor state she was in when she entered the care home 6 months ago. She feels it is a really supportive and friendly place to be and thoroughly enjoys all the activities that she can join in with.

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Review from V A (Daughter of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became a resident at Charrington Manor in August 2023. Such a big change can be difficult but she was warmly welcomed and a lot of effort from everyone has helped Mum settle in and become part of the Charrington family. She now says she would never leave! Always a lovely warm, friendly atmosphere
and efficient help, medical or otherwise is available.

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Review from M C (Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A well-planned building.
Shower without a curtain is a bit messy! Do understand the reason for not providing a curtain. The overall care is good and the prompt response by the nurses when I had to be admitted to hospital was prompt and on return, I received good care. Many activities organised, not
always to my taste - too many Elvis impersonators! Not much in the way of classical music. Numerous complaints of poor quality food - much is wasted I think - I would like a new supplier.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Many thanks for your review and your feedback that we have considered and acted upon. We appreciate your input and apologise for any inconvenience caused due to your missing shower curtain. We keep a good supply of spare shower curtains in the home, all bathrooms have now been checked where a curtain was missing, we have put a new one in place.


Regarding the activities, we plan them based on residents' requests and preferences. Our goal is to provide meaningful activities for all our residents, with a variety of entertainers. We actively seek feedback from residents through meetings, one-on-one chats, and other channels. If you have any suggestions or if there's anything we can do better, please feel free to speak to our management team or the wellbeing coach.


As for the food, rest assured that all meals are cooked fresh on our premises daily. We strive to plan a variety of meals each day based on our residents’ preferences and dietary needs, including offering an alternative menu every day. We continuously seek feedback from our residents to improve the quality of the products we use. If you have any specific suggestions about food or anything else you need, please provide direct feedback to our management team or head chef.


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Review from T F (Son of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Charrington Manor for 10 months and is well settled now. She is comfortable and enjoys the company and has made good friends. She loves the staff and feels safe and secure.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Thank you very much for your review. We aim to provide a 5-star service across the board to our residents. Please feel free to provide direct feedback to the management so we can continuously improve our service. We value and seek your continuous input and collaboration.


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Review from S C (Sister of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Charrington is a friendly caring home. Each resident is treated as an individual with all of their needs addressed. The activities and entertainment are of a high standard, offering something for everyone. All of the staff, both administrative and home makers, are exemplary. A real home.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Thank you so much for your lovely review, we will let the staff know how much you appreciate them. Kind regards.


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Review from Paul K (Son-in-law of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Charrington Manor is a wonderful care home. My mother-in law-is very happy. Loves all the staff, who treat her like royalty. She was very down after a major cancer operation and her daughters worried that she wouldn’t be happy! She is fully recovered and the family is delighted with the care and attention
she receives every day. The twinkle in her eyes has returned. There is an activity every day and she loves meal times. Charrington is a top care home with top people. Thank you to everyone.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Your mother-in-law puts a twinkle in all our eyes, she is such a joy to be around with her lovely smile and positive energy. We are so happy that it has worked out so well for the whole family. Look forward to seeing you as always.


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Review from R H (Daughter of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff and a beautiful building and garden. It’s the extra details that make such a difference; white linen table cloths and napkins, delicious food and drinks, comfy lounges, high ceilings and airy rooms. The cinema and hair and nail salon are excellent. Mum loves the variety of the afternoon
live entertainment, especially the opportunities to dance and the opera singer. Staff don’t just help the residents, they constantly engage with them and spend time talking to them. Their kindness and warmth makes for a welcoming and happy home.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Thank you so much for your review. The staff work very hard to ensure our residents are happy living at Charrington Manor, so it is lovely to hear from families that all their hard work is worth it. We will share this with the team so they know how much families appreciate them. Regional Community Relations Lead.


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Review from Sally D (Wife of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at this home for a few months due to dementia. It has not been an easy journey for him or me, but the staff are amazing. Whenever I have had problems with him they are there to support me with such care, as much as they care for him. Dementia is the saddest disease and they look
after him so well. My guilt over the whole situation has been awful, but they always put my mind at rest that he is fine and mostly happy. I can ring them anytime for an update as I do not see him as often as I would like due to our close connection seems to upset his time there. But I will always visit as I love this place and the staff. The best place for your relatives and my son knows if I ever have to go into a home this is the one for me.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Thank you for your comments, we will share them with our staff who, as you say, are 'amazing' and work so very hard to ensure our residents are safe, well cared for, and as happy as they can possibly be.


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Review from Andrew B (Son of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My bedridden father has been a resident at Charrington Manor for over eighteen months and I am happy to say that I have never regretted the choice of care home. The staff are absolutely first-class. I am always met with a heartfelt reception when visiting from Europe and kept fully up to date on my
father‘s condition. Any problems, medical or otherwise, are dealt with professionally and in a timely manner. Everybody, from the frontline staff to the admin team, are true professionals and I am extremely grateful for all they do to keep Dad comfortable. Highly recommended.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Thank you so much for your lovely words, we always look forward to your visits (not just because of the chocolates) and hope to see you again very soon. We will share your review with the staff team, who like to know that they are appreciated.


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Review from Patricia C (Resident) assisted by family/friend published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring home with friendly staff, always ready to help. Charrington Manor has a homely feel both in my suite and communal areas. The garden is lovely to be able to wonder around and sit outside when the weather is good. I enjoy the activities which are always varied and suitable for me. I feel very
safe and comfortable here.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Thank you, Patricia; it is an absolute pleasure and privilege to have you living with us and to see you smiling every day in the cafe.


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Review from Julia G (Daughter of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A care home that is more like a five-star hotel. I am so impressed with Charrington Manor Care Home, the surroundings are modern and clean with excellent facilities: hair/nail salon, cinema room, bar and bistro as well as a lovely garden area that are enjoyed by both the residents and visitors. Varied
daily activities are well executed to stimulate and encourage residents to participate and enjoy. The care is absolutely fantastic where nothing is too much effort, all the staff and homemakers are attentive, patient, caring and compassionate, who really care for my mum, providing a safe and comfortable environment for her to live in which she was unable to do in her own home. The food is excellent: balanced and nutritious (the chef even made a lovely birthday cake for my mum on her birthday) I am delighted that she is so settled and happy and has made many new friends. All aspects of Mum's physical and mental well-being are taken care of. How great to have found such an excellent home.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Dear Julia, thank you so much for your kind words, it is important for us to share this feedback with our staff so they know that all their hard work and efforts are recognised and appreciated. Mum is a pleasure to take care of and always has a lovely smile for everyone.


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Review from G W (Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent party. 100% well done.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Thank you so much, the input for the Coronation party by all staff was immense so we are delighted that you enjoyed it and will share your feedback with the team.


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Review from Gordon D (Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Today I have much enjoyed the Coronation lunch along with many other residents. All the staff have worked extremely hard to make it a great success. I have been a resident for five or six months and the standard of meals has gradually improved during that time. Hence today's excellent food.
The care
and support of the staff clearly showed itself. Looking after everyone's needs. There was a sense of fun throughout.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Thank you so much for your review which we will feedback to the staff, we had such a good time at the Coronation party and delighted that you recognise the efforts made by the chef and his team with regard to the food produced.


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Current Review Score: 9.9 (9.896)

Overview of Review Score

The Review Score of 9.9 (9.896) out of 10 for Charrington Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 66 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 66 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.896 for Charrington Manor Care Home is calculated as follows: ( (709 Excellents x 5) + (72 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 786 Ratings = 4.896

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Charrington Manor Care Home is based on 66 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 66 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Simona

Simona Varga-Pali

Job Title: Registered Care Home Manager

A registered general nurse, Simona Varga-Pali brings more than 16 years of experience from both acute and social care settings to her role at Charrington Manor Care Home in West Byfleet. Formerly working as Clinical Lead at the Journalist Charity nursing home and Gracewell Healthcare before joining Hamberley, Simona’s career achievements include leading a care home to an Outstanding CQC rating. Simona has also achieved the Champion of Quality award by Sunrise Senior Living in 2018. Outside of her working life, Simona is passionate about charity work.


"The heart of Charrington Manor is its people. We take pride in our close-knit community where every resident is supported to live life on their own terms. Our dedicated team, which I am honoured to lead, works tirelessly to ensure that each individual at Charrington feels valued, understood, and truly at home."