Review from David S (Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience

As an experienced resident with four years living at another, similar style home, I rate Charrington Manor Care Home as a genuine 'luxury home' and feel very fortunate to be here.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Dear David, thank you so much for your kind words, it has been a real pleasure having you at Charrington and so pleased you are glad of your move to us which we know was a big change, you seem to have fitted in like a hand in a glove and I know that you have made some lovely new friends amongst our residents. Thank you for being such a positive force in our home.

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Review from J M (Daughter of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience

All seems well. Mum has been kept safe with the constant vigilance of Charrington Manor Care Home homemakers which was the main requirement for our mother. Food is wonderful - plenty of it too!
Lots of entertainment, almost daily, keeps Mum stimulated.
All areas are clean and tidy.
As a family,

we are very happy with the care Mum receives at Charrington Manor, long may it last!

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Great to hear that we are achieving our goal of keeping residents safe and comfortable, with good food and entertainment on top. We will share your comments with the team who all work so hard to make the lives of our residents as great as possible. Look forward to seeing you at Charrington again soon.

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Review from Christine H (Daughter of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience

The care facilities, entertainment, staff and food are exceptional. I never thought that my mum would have to come into a care home and never realised that such wonderful places existed. She is so happy here and said "what a wonderful way to end your life"! I enjoy visiting here so much - the atmosphere

is always so alive and happy.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Dear Christine, thank you for your lovely words which we will share with the team, it is so lovely to hear that our residents are happy and that we are exceeding their expectations. We are so pleased that you enjoy your visits too, we are always happy to see you.

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Review from C D (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience

Dad has been in Charrington Manor Care Home for five months. It took a little while to settle in but the staff made him very welcome. The activities are very good for the residents and I love seeing them on Facebook. The food is outstanding, more now than six weeks ago. Staff are very helpful, looking

forward to the summer, taking Dad outside in the garden.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Thank you so much for your lovely review, it is so good to hear that the efforts of our staff are recognised and I think that we are all looking forward to spending some time outside, enjoying the lovely gardens. Look forward to seeing you again soon.

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Review from D D (Son-in-law of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience

Very big and well-built. Good decoration. Well-thought-out rooms. Very good food. Helpful staff and very friendly. Never felt cold at any time when visiting.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

It is good to know that the building works well, our directors will be pleased to hear this as they take great pride in the design and build quality as well as ensuring that we keep everyone warm and comfortable. Hope to see you again soon.

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Review from Graham C (Son of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience

This is such a welcoming and warm place to live. As a family, we have been so impressed with the design and facilities of the home and with the wonderful, friendly atmosphere. The staff are always cheery and their dedication to the residents is impressive. Both the manager and deputy manager are both

very approachable and clearly lead well as is witnessed by the high quality of care at Charrington Manor Care Home. We would highly recommend the home as a wonderful place to live and be cared for.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Thank you, Graham, we will share your comments with our team so they know how much their hard work is appreciated. It is a pleasure to look after Mum, she is an absolute delight.

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Review from Ann W (Wife of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience

Charrington Manor Care Home is a lovely new care home with very good facilities and atmosphere. The staff are very kind, personable and thoughtful. Unfortunately, it has taken a while for them to fully appreciate my husband's relatively complex conditions and it is only after nearly a month that they

are appreciating how much care he needs. However, although a slowish learning curve, they are nearly winning the battle. I am always made to feel welcome when I visit, with regular updates on my husband's condition.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Thank you for your kind review. It was a pleasure to look after your husband and work with you to closely monitor and update his complex needs. You are always welcome at Charrington Manor.

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Review from R S (Husband of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience

The internal building is very delightful, like a four-star hotel.
The staff are very friendly and helpful.
The facility internally is very clean and well-designed.
The activities are excellent for the clients and much appreciated by all.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Thank you so much for your comments, our staff work very hard to ensure all aspects of the home is in top condition for our residents to enjoy and to be proud to entertain their loved ones. We will share your comments with them and look forward to sharing a wonderful festive season with everyone enjoying a wide variety of activities. Lesley

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Review from Margaret H (Daughter-in-law of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience

Charrington Manor Care Home is a lovely, brand-new home. My mother-in-law was the second resident welcomed there. All staff are very caring and approachable at all times. My mother-in-law needs constant nursing care and she is very well looked after.
I am so pleased we found this home for Mum and cannot

fault the care and attention given to her. I highly recommend this home.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Hello Margaret, thank you so much, we are so pleased you moved her to us, she is such a pleasure to look after. I will pass your comments on to the staff and look forward to seeing you soon. Lesley.

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Review from J M (Sister of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience

Charrington Manor Care Home is a fantastic nursing home. They have wonderful entertainment and staff and they should be very proud of the home and their services. Each day us something to look forward to for the residents. I have worked in nursing homes, nothing comes near this home. My sister is so

lucky to be there, it is absolutely 100%, it's like being at a luxury hotel.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Thank you, we are very proud and we will pass on your feedback so they know their hard work is being recognised by families. Look forward to seeing you soon. Lesley.

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Review from Joe M (Brother-in-law of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience

Care 100%. Entertainment 100%. I cannot fault this care home. The staff are exceptional, the building is well-suited to all types of care, from intensive to residential. 100% all-round.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Thank you so much, we will pass your feedback on to the staff and it is always lovely to see you both when you visit.

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Review from Stephen K (Son of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience

My father is very happy living here in Charrington Manor Care Home. He loves everything, from the food, his room and the care shown to him by all the staff.
Nothing is too much trouble to ensure my father's best interests and well-being are taken care of.
My thanks to everyone involved.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Dear Stephen, thank you, Dad was one of our first residents and has been an absolute pleasure. From the start, he was very patient with us as we got to grips with the new home and team and comes up with some really good ideas and suggestions so we can continually improve our service to our residents. Lesley.

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Review from Mark D (Son of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience

I have been very impressed with the care provided to my mother, in particular, I appreciate the way that staff treat her as a person with individual needs. The facilities themselves are also excellent.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Dear Mark, thank you so much for your comments, Mum is an absolute pleasure to look after, always so happy and cheerful. Lesley.

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Review from Peter H (Friend of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience

Went to a birthday lunch on the 5th July 2022 for a resident.
The meal and service were well beyond excellent. A lovely reception from staff etc.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Thank you, Peter, it was a great day and so pleased that you all enjoyed yourselves so much. Lesley.

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Review from Joan M (Sister of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience

Very nice. The food is out of this world. The staff are excellent.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Thank you Joan, I will pass on your compliments to the chef and his team.

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Review from M K (Son of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience

Taking away the joy of a birthday dinner at Charrington Manor Care Home, this place offers everything that a client/family member needs at this stage of life. The facilities are first-class and Charrington offers everything a client/family member needs and more. I'm extremely happy that my mother is

here and hoping that her journey here is one of contentment and happiness until she passes and meets her maker.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Thank you so much we are delighted that Mum is with us and she is a great pleasure. We loved the party it was great fun and we hope Mum is with us for a long time yet. Lesley

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Review from Pascale M (Daughter-in-law of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience

From the beginning, I have been extremely satisfied and really happy with the high level of staff care and premises. Extremely cheerful and smiley carers who are always willing to help! The premises are very clean, smart and tidy and the room is very spacious. Overall, I think you are a well thought

out retirement home. For improvement, I would design and add a little water fountain in the garden to cut out the noise from the road. Thank you!

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Dear Pascale, thank you so much for your feedback, I do think we have a water feature around the back of the garden but the feature hasn't been activated but will let the team know and that is a great idea. Look forward to seeing you with your family soon. Lesley.

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Review from G C (Son of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience

I think Charrington Manor Care Home is a fantastic place.
My mother loves it and all the staff are excellent.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Dear Gary, thank you for your kind words, we will pass your appreciation on to the staff, as you know they work extremely hard to care for the residents. They all really enjoy Mum's wicked sense of humour.

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Review from Suzy P (Power of Attorney of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience

My friend has only been at the care home a short time, but I am very impressed with the care she is getting. What a difference to the last home she was in. Everything is wonderful, can’t fault anything, wish I had found the home sooner.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

Thank you Suzy, I know you were all very anxious about whether the move was the right thing to do but it has been a great success and she is settling in really well. We will pass your comments on to the rest of the team.

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Review from R P (Grandson of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience

My Grandmother has recently been transferred to Charrington Manor Care Home from an inferior care facility that was not of our choosing. I have already been very impressed with the level of care she has received from the team at Charrington Manor Care Home. She has dementia which is progressing with

some speed and I feel that she could not be in a more comfortable and caring environment for her current needs. Looking forward to using the garden facilities as the weather improves. A lovely modern room with a view and an immaculate bathroom. Very helpful and careful staff, who are welcoming to visitors, at times to suit busy family members. Thank you everyone for taking care of my beloved Nanna at this difficult time in her life.

Reply from Lesley Loizou, Regional Community Relations Lead at Charrington Manor Care Home

I will pass on your comments to the staff who are totally dedicated to your nanna and making her feel comfortable and cared for, she is becoming more engaged every day that passes and, of course, chose the winner of our Grand National sweep! We are looking forward to her new wheelchair arriving so we can take her out to the gardens to enjoy this lovely weather we are having.

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Charrington Manor Care Home

Care Provided by Charrington Manor Care Home

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