Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
No restriction on visiting hours.
Lace Hill Manor has generous on-site parking.
Lace Hill Manor has a Review Score of 9.9 (9.867) out of 10, based on 12 reviews in the last 2 years. Over all time Lace Hill Manor has 24 reviews.
Review from Louise A (Daughter of Resident) published on 10 August 2022
Submitted via Website •
Report
Reply from Steve Ward, Customer Relations Manager at Lace Hill Manor
Dear Louise, thank you for your lovely feedback on the home and the team here at Lace Hill Manor. We very much appreciate the support that comes from all of our families within the home. We really hope that Dad enjoyed his respite stay with us and hope to see you all again very soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C G (Wife of Resident) published on 26 July 2022
Submitted via Postal Card •
Report
Reply from Steve Ward, Customer Relations Manager at Lace Hill Manor
Thank you for your kind words and for choosing Lace Hill Manor. We are really pleased to hear that your husband's time with us was spent so well, and we loved having him in our home. Your visits were always most welcomed with the dogs, and we hope to see you all again very soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sharon G (Daughter of Resident) published on 26 July 2022
Submitted via Website •
Report
I have no hesitation in recommending Lace Hill Manor to anyone who is making the difficult decision to put a loved one into care- it is quite simply exceptional in every way.
Reply from Steve Ward, Customer Relations Manager at Lace Hill Manor
Dear Sharon, thank you so much for your kind words and continued support of the team here at Lace Hill Manor. We were all so touched by Mum’s stay with us, and I know she is greatly missed by us all. You are always welcome into our home and look forward to seeing you and ponies very soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter S (Son of Resident) published on 26 June 2022
Submitted via Postal Card •
Report
Reply from Steve Ward, Customer Relations Manager at Lace Hill Manor
Dear Peter, thank you for your continued support of the team here at Lace Hill Manor. It has been an absolute pleasure to support Mum and welcome the family into the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.867) out of 10 for Lace Hill Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.899 for Lace Hill Manor is calculated as follows: ( (126 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 139 Ratings = 4.899
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.968 Points relating to the number of positive Reviews for Lace Hill Manor is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4. 12 Positive Reviews ÷ 12.4 = 0.968
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Jun 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
Joined: 2023
Hi, my name is Timea. I have worked in the healthcare setting for over 20 years. I am a qualified registered nurse with strong clinical and managerial experience. I have commissioned and managed Luxury care homes and have Operations Management experience.
I am enthusiad by working with visionary people and as part of a creative and friendly team. I welcome fresh challenges and have a history of success when presented with them! I have joined Lace Hill Manor in December 2023.