Broxbourne Nursing Home

New River Gardens, Wormley, Broxbourne EN10 6GU
Submit a Review
9.9 63 Reviews
  • Broxbourne Nursing Home, Broxbourne
Broxbourne is a brand new purpose-built, luxury residential nursing home situated in the heart of the Lea Valley. The home provides excellent quality of care, allowing each resident to benefit from unique, personalised care built around them, making their stay as enjoyable and fulfilling as possible.

Broxbourne Nursing Home specialises in providing care for those affected by Alzheimer's. The home offers 77 spacious en-suite rooms and large spacious lounge and dining areas, giving residents the place to socialise and feel at home. The home is surrounded by local amenities and is only 5 minutes drive from the local Broxbourne rail station. The close transportation links make it an easy commute for those wishing to visit their loved ones.

For more information, please visit their website.

Show Broxbourne Nursing Home on the Map

Care Provided by Broxbourne Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Kathleen Presswell (Home Manager)
  • Admission Criteria
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (77)
    • Single Rooms with ensuite Wet Room (77)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Number of floors: 2

Funding & Fees Guide for Broxbourne Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,600 – £1,600
    • Self-Funded Residential Dementia Care £1,600 – £1,600
    • Self-Funded Nursing Care £1,650 – £1,650
    • Self-Funded Nursing Dementia Care £1,750 – £1,750
    • RESPITE Self-Funded Residential Care £1,600 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,600
    • RESPITE Self-Funded Nursing Care £1,650 – £1,650
    • RESPITE Self-Funded Nursing Dementia Care £1,650 – £1,650

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Broxbourne Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime


  • Parking

  • Ample on-site parking.


Broxbourne Nursing Home Reviews (63)

Total of 63, showing 1-20
9.9

Broxbourne Nursing Home has a Review Score of 9.9 (9.879) out of 10, based on 54 reviews in the last 2 years. Over all time Broxbourne Nursing Home has 63 reviews.

Overall Experience

  • 55
  • 8
  • 0
  • 0
  • 0

Date Published

63
15
28
54
9

Review from M S (Daughter of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in broxbourne nursing home since Aug 24, The care she receives is outstanding. I know my mum is safe and looked After. My mum enjoys all the entertainment and activities. All the staff go bove and beyond, we can't thank them all enough.
The food is lovely and the chef and his team work
hard to provide good quality food.
My mum enjoys all the decorations and the home is done lovely for every occasion.

Reply from Kathleen Presswell, Home Manager at Broxbourne Nursing Home

Thank you for your lovely words; they mean so much to our team. It's truly our pleasure to care for your mum. With warmest wishes, Kathleen


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L V (Granddaughter of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is Nan's third visit and she seems to be quite happy. The staff all say hello when they pass by. The home is clean but getting a bit tired in the open arears. The residents are given plenty of activities to do and there are plenty games to play. I haven't had experience of other homes but there
is always a happy atmosphere when I'm here.

Reply from Kathleen Presswell, Home Manager at Broxbourne Nursing Home

Thank you for taking the time to share your experience at Broxbourne Nursing Home, it's greatly appreciated. Warm regards, Kathleen


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C J (Daughter of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and hygienic. The vibe you get when you walk in is very vibrant. The care for my father was very professional and all care staff are reassuring and always ask/tell what they are doing to assure it's correct. Very good. Thank you.

Reply from Kathleen Presswell, Home Manager at Broxbourne Nursing Home

Thank you for your review. We will pass on your kind words to all our staff, Kathleen.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joseph G (Son of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a uncomfortable stay in hospital, mum came to live at Broxbourne Nursing Home. In her 3 weeks of being a resident we could see a significant change in our mums demeanor and how happy she now was. Every member of staff at the nursing home are kind, caring and attentive to all of the residents.
They all welcomed mum and put her at ease as soon as she arrived. Thank you all for your kindness and for making mums last few weeks happy.

Reply from Kathleen Presswell, Home Manager at Broxbourne Nursing Home

Thank you for your review. We are pleased we could support your family and will pass on your kind words to all our staff, Kathleen.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T E (Son of Resident) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into this nursing home and we were very reluctant, as a family, but I must say, from the first time we stepped into this facility, we were very happy.
My father wasn't there for very long as sadly passed away late November but the time he did spend here he was happy.
The staff were
truly amazing with him and all the other residents that I saw them dealing with.
The staff made my father's last few months very comfortable and the respect they showed him was lovely to see. I would highly recommend this nursing home.
Thank you, once again, to all the fantastic and caring staff.

Reply from Kathleen Presswell, Home Manager at Broxbourne Nursing Home

Thank you for your review. We are pleased we could support your father and family at this difficult time and we will pass on your kind words to all our staff. Thank you, Kathleen.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N A (Daughter of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and always update us on my dad's care. They're very respectful and friendly towards our dad and the family.

Reply from Kathleen Presswell, Home Manager at Broxbourne Nursing Home

Thank you for taking the time to share your experience of our home. Warm regards, Kathleen


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B P (Daughter of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff take excellent care of my mother, and are always friendly.

Reply from Roja Iqbal, Deputy Manager at Broxbourne Nursing Home

Thank you for leaving a five-star rating! It is our pleasure to care for your mother. Warm regards, Roja.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Felicetta M (Relative of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent everywhere, so happy to visit. So happy my mum asked for brochure. Lovely home.

Reply from Roja Iqbal, Deputy Manager at Broxbourne Nursing Home

We're delighted you're pleased with the service we provide and thank you for leaving us a review!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E G (Wife of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has complex needs and the staff are really helpful and engaging. They encourage my husband to participate in activities which is very nice to see. The staff are always polite and caring towards my husband.

Reply from Roja Iqbal, Deputy Manager at Broxbourne Nursing Home

Thank you for taking the time to share your experience of our home. We do our best to ensure the events and activities on offer are inclusive and available to everyone, no matter their needs or abilities. Thanks again, Roja.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian B (Friend of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home.

Reply from Asvin Jhoollun, Home Manager at Broxbourne Nursing Home

Thank you for this positive feedback!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Friend of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really lovely home.

Reply from Asvin Jhoollun, Home Manager at Broxbourne Nursing Home

Thank you for this positive feedback! We are pleased you are happy with our home. Best Wishes, Asvin.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gill L (Daughter-in-law of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been here for more than a week now. So far, the staff have been very helpful and friendly. The place is very nicely furnished and fresh.

Reply from Asvin Jhoollun, Home Manager at Broxbourne Nursing Home

Thank you for these kind words about our staff and facilities. We appreciate your support. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathryn B (Relative of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is so clean and the rooms are so modern and the staff are so friendly. The food that was served looked perfect. I can go away and let the family know our relative is getting wonderful care when he needs it. I'm very happy with all the facilities.

Reply from Asvin Jhoollun, Home Manager at Broxbourne Nursing Home

We are so pleased to know you are happy with our home facilities and the care provided to your relative. Thank you for these wonderful words. Warm wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P B (Aunt of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nephew was only at Broxbourne Nursing Home for palliative care for approximately 10 days before he was re-admitted to hospital. However, in that time, he was given everything possible to make him comfortable in calm, friendly surroundings. All the staff were utterly professional and we are so grateful
that he was in the care of the team at Broxbourne Nursing Home in his twilight hours. And, more importantly he was too!

Reply from Asvin Jhoollun, Home Manager at Broxbourne Nursing Home

Thank you for these kind words about our team here at Broxbourne. They will be so pleased to hear that your nephew felt comfortable and calm while in our care. Warmest wishes, Asvin.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter R (Friend of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely good visitor experience.

Reply from Asvin Jhoollun, Home Manager at Broxbourne Nursing Home

Thank you for this positive feedback. We will let our team know you enjoyed your visit. Best wishes, Asvin.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Yvonne H (Daughter of Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home and surroundings to make staying very pleasant.

Reply from Mabel Gogo, Home Manager at Broxbourne Nursing Home

Thank you! We're happy you enjoy the home and surroundings.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Warren B (Son of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent overall. Lovely atmosphere, friendly, helpful staff.
Mum appears to already have settled well. Lovely bedroom and lots of nice lounges.
Food menu seems excellent too.
Very happy Mum is here.

Reply from Roja Iqbal, Deputy Manager at Broxbourne Nursing Home

Thank you for sharing your experience of our home. We are really pleased Mum has settled in well and that you are also happy that she is in our care. Best wishes, Roja.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline C (Niece of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was obvious to both my aunt and myself that she could no longer be in her sheltered apartment after a recent fall and hospital admission.
On her return home, she was cared for by a company that came 4 times a day with two carers each time as my aunt was not able to move out of bed.
I then contacted
a company who have lists of care homes and after visiting a few local ones l chose Broxbourne Nursing Home. It was clearly the nicest, friendliest, and reassuring. It is a huge decision and after just one weekend we know we've made the right decision. Nothing is too much trouble and when on the day of admission we arrived with furniture a small table, a mirror and pictures! It met with a helping hand from the staff! My aunt is very happy and impressed with her care. Thank you to the staff for welcoming my aunt and making the transition so easy. I would highly recommend this retirement nursing home look no further!

Reply from Roja, Deputy Manager at Broxbourne Nursing Home

Thank you so much for sharing your experience of our home. We are thrilled that your aunt is settling in well and that she is pleased with the support we are providing. Do let us know if there is anything else we can do to support either of you. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley J (Wife of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my husband's second stay at Broxbourne Nursing Home so that I can have a break. For me, the most important fact is that everyone here is lovely, it's as if they have all been hand-picked. Through all the management team, front office team, medical team and carers - they are all lovely. You are
always greeted with a smile, everyone has time to talk to you, everyone is helpful and caring. The home itself is beautifully designed, light, airy, spacious and so prettily decorated, such attention is paid to detail. I have witnessed such patience, such kindness and caring to residents in my visits - I feel my husband is safe here, which is so important. And finally, each resident's room is also light, airy, spacious and well-equipped. We have already booked my husband's next visit. I would heartily recommend Broxbourne Nursing Home. I hope they keep the respite beds so that we can book for him again next year.

Reply from Mable Gogo, Home Manager at Broxbourne Nursing Home

Thank you for your heartfelt review! We're so glad your husband feels safe and comfortable with us. We look forward to welcoming him back next year.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carmelina M (Daughter of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very kind and friendly staff.

Reply from Mable Gogo, Home Manager at Broxbourne Nursing Home

Thank you for your kind words! We're glad our staff made you feel welcome.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for Broxbourne Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.879 for Broxbourne Nursing Home is calculated as follows: ( (566 Excellents x 5) + (68 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 638 Ratings = 4.879

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Broxbourne Nursing Home is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

7 Bed Vacancies

posted 13 Mar 2025

Private bedrooms available


Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (6)

Mable

Mable Gogo

Job Title: Care Home Manager

Joined: 2023

Mable Gogo, the care Home Manager for Broxbourne Nursing Home is trained as a nurse and midwife. She has an honours degree in Health and Social Care studied Dementia care and has a speciality in elderly Care. She is highly skilled and has massive experience as a care home manager. Being in the Care sector for more than ten years and her genuine love for her role and the residents she serves, is evident in her dedication to providing excellent care to all our residents.


Roja

Roja Igbal

Job Title: Deputy Manager

Joined: 2022

Roja Iqbal, Deputy Manager at Broxbourne Nursing Home since 2022, brings extensive experience in various healthcare roles, starting as a Healthcare Assistant. Her journey reflects a commitment to building strong relationships with residents and continuous professional development. Roja is dedicated to enhancing her caregiving skills and staying informed on industry trends and regulations. Her background in nursing and dementia care equips her to meet residents' diverse needs, making her a trusted and valuable leader. Roja's dedication to learning and her passion for exceptional care inspire others in the healthcare profession.


Holly

Holly Jackson

Job Title: Administrator

Joined: 2024

Holly has two years of experience in the care industry, beginning her career at a nursing home in Brighton before relocating near Broxbourne. She is passionate about making a positive impact and is always available to assist family members with any queries or concerns. Outside of work, Holly enjoys reading intriguing fiction and takes regular walks in nature, finding peace and inspiration in the outdoors.


Chizoba

Chizoba Iwuaba

Job Title: Clinical Lead

Chizoba is an experienced Clinical Lead with a strong background in healthcare. She is dedicated to providing exceptional care and ensuring the highest standards of clinical practice. Chizoba leads her team with compassion and a commitment to continuous learning. She is skilled in coordinating care plans and fostering a supportive environment for both her residents and colleagues. Outside of work, Chizoba enjoys staying active and spending time with her family.


Leon

Leon Davies

Job Title: Head Chef

Joined: 2024

With six years of experience as a chef, he was inspired by his mother, who was also a chef and began his culinary journey in the catering sector at the age of 16. Passionate about creating delicious meals that meet the needs of his residents, he also enjoys speaking with them to gather their feedback. In his free time, he loves baking and helping others, always finding joy in bringing people together through food.


Viorica

Viorica Mirauta

Job Title: Quality Improvement Officer

Viorica "Vivi" Mirauta, Quality Improvement Officer at Gold Care Homes, has dedicated two decades to the care sector. Initially focused on working with children, her passion evolved towards supporting their families, leading her to rise through various roles. With over 12 years in the private care sector, Vivi has excelled as an Activity Coordinator, Duty Leader, and now as a Quality Improvement Officer. She is committed to enhancing care quality and mentoring teams. Known for her humble and approachable nature, Vivi finds joy in travel and admires the loyalty of dogs and the vibrant colours of parrots.


Frequently Asked Questions about Broxbourne Nursing Home

What types of Care is Broxbourne Nursing Home registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Broxbourne Nursing Home provide?

Palliative Care is an additional type of care provided.

How many Rooms does Broxbourne Nursing Home have?

There are 77 Single Rooms.

What are the Facilities & Services at Broxbourne Nursing Home?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Broxbourne Nursing Home to the centre of Broxbourne?

0.7 mile(s) as the crow flies, distance by road may be significantly further.