Respite Care Fees are subject to an assessment of individual needs.
Visitors welcome anytime
Ample on-site parking.
Broxbourne Nursing Home has a Review Score of 9.9 (9.879) out of 10, based on 54 reviews in the last 2 years. Over all time Broxbourne Nursing Home has 63 reviews.
Review from Elsie B (Daughter of Resident) published on 31 July 2024
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Overall Experience
5.0 out of 5
Reply from Mable Gogo, Care Home Manager at Broxbourne Nursing Home
Thank you for your review. We're happy to hear that both you and your mum had an amazing time during your respite. We'd be delighted to welcome you all back anytime!
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Review from David M (Son of Resident) published on 5 July 2024
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Overall Experience
5.0 out of 5
Reply from Mable Gogo, Care Home Manager at Broxbourne Nursing Home
Thank you so much for your glowing review! We're delighted to hear that you found our staff uniformly friendly, helpful and caring.
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Review from Jill W (Sister of Resident) published on 5 July 2024
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Overall Experience
5.0 out of 5
Reply from Mable Gogo, Care Home Manager at Broxbourne Nursing Home
Thank you so much for your glowing review! Kind regards.
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Review from T S (Daughter of Resident) published on 24 June 2024
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Overall Experience
5.0 out of 5
Reply from Mabel Gogo, Home Manager at Broxbourne Nursing Home
Thank you very much for your heartwarming feedback! We are thrilled to hear that you and your mum had such a wonderful evening at Broxbourne Nursing Home.
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Review from Pauline G (Friend of Resident) published on 12 June 2024
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Overall Experience
5.0 out of 5
Reply from Mabel Gogo, Home Manager at Broxbourne Nursing Home
Thank you for your wonderful feedback! We're glad to hear you found our home beautiful and our staff helpful, polite and professional.
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Review from J B (Friend of Resident) published on 30 May 2024
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5.0 out of 5
Reply from Mable Gogo, Home Manager at Broxbourne Nursing Home
Thank you for your positive feedback. It's wonderful to know you appreciated the friendliness of our staff, the activities, and the welcoming atmosphere.
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Review from Iris S (Wife of Resident) published on 29 May 2024
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Overall Experience
5.0 out of 5
Reply from Mabel Gogo, Home Manager at Broxbourne Nursing Home
Thank you for your kind review. Our team takes great pride in getting to know each resident to ensure a smooth and happy transition to their new home.
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Review from Suzi K (Daughter of Resident) published on 30 April 2024
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Overall Experience
5.0 out of 5
Reply from Mabel, Home Manager at Broxbourne Nursing Home
Thank you for taking the time to share your experience of our wonderful home.
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Review from Jo P (Daughter of Resident) published on 19 March 2024
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5.0 out of 5
Reply from Mabel Gogo, Home Manager at Broxbourne Nursing Home
Thank you for your heartwarming feedback! We're honoured to provide excellent care and support to your Mum, as well as to all our residents at Broxbourne Nursing Home.
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Review from C H (Daughter of Resident) published on 16 February 2024
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Overall Experience
5.0 out of 5
Reply from Mable Gogo, Home Manager at Broxbourne Nursing Home
Thank you for your feedback! We're delighted to hear about your positive experience with us.
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Review from R R (Daughter of Resident) published on 17 January 2024
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Overall Experience
5.0 out of 5
Reply from Mabel, Home Manager at Broxbourne Nursing Home
Delighted you appreciate our proactive and caring management and staff. Our commitment to cleanliness and quality facilities aims to ensure all our resident's contentment.
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Review from Jo C (Daughter of Resident) published on 21 December 2023
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Overall Experience
5.0 out of 5
Reply from Mabel, Home Manager at Broxbourne Nursing Home
Thank you so much for taking the time to review our home and for the wonderful comments for the team here. I will be sure to pass these on. Warmest regards
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Review from Jacqui H (Wife of Resident) published on 22 November 2023
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5.0 out of 5
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Review from Martin B (Son of Resident) published on 24 October 2023
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Overall Experience
5.0 out of 5
Reply from Chante Woodley, Marketing Coordinator at Broxbourne Nursing Home
Thank you for taking the time to share your feedback with us. We appreciate your kind words about Broxbourne Nursing Home. It's our mission to provide exceptional care and support to all our residents. Kind regards.
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Review from Sarah C (Wife of Resident) published on 11 October 2023
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Overall Experience
5.0 out of 5
Reply from Chante Woodley, Marketing Coordinator at Broxbourne Nursing Home
Thank you very much for taking the time to share your feedback about Broxbourne Nursing Home. We appreciate your kind words and are delighted to hear that your husband has had a positive experience during his three weeks with us. Thank you again for choosing Gold Care Homes, and we look forward to continuing to provide the highest level of care. Kind regards.
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Review from L G (Daughter of Resident) published on 9 October 2023
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Overall Experience
4.0 out of 5
Reply from Chante Woodley, Marketing Coordinator at Broxbourne Nursing Home
Thank you for your kind words and the trust you've placed in Broxbourne Nursing Home. Your feedback means a lot to us, and we're delighted to hear that our team has had a positive impact on your dad's well-being. Rest assured, we are committed to maintaining the highest standards of care for all our residents. Kind regards.
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Review from Monica G (Private Carer of Resident) published on 4 October 2023
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Overall Experience
5.0 out of 5
Reply from Chante Woodley, Marketing Coordinator at Broxbourne Nursing Home
Thank you for sharing your positive feedback about Broxbourne nursing home. We appreciate your kind words. At Broxbourne nursing home, we strive to provide exceptional care service to all our residents. Kind Regards.
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Review from Katie R (Daughter of Resident) published on 21 September 2023
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5.0 out of 5
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Review from S M (Daughter of Resident) published on 13 September 2023
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5.0 out of 5
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Review from Marie G (Relative of Resident) published on 12 September 2023
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5.0 out of 5
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The Review Score of 9.9 (9.879) out of 10 for Broxbourne Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.879 for Broxbourne Nursing Home is calculated as follows: ( (566 Excellents x 5) + (68 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 638 Ratings = 4.879
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Broxbourne Nursing Home is based on 54 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 54 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Oct 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 13 Mar 2025
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Job Title: Care Home Manager
Joined: 2023
Mable Gogo, the care Home Manager for Broxbourne Nursing Home is trained as a nurse and midwife. She has an honours degree in Health and Social Care studied Dementia care and has a speciality in elderly Care. She is highly skilled and has massive experience as a care home manager. Being in the Care sector for more than ten years and her genuine love for her role and the residents she serves, is evident in her dedication to providing excellent care to all our residents.
Job Title: Deputy Manager
Joined: 2022
Roja Iqbal, Deputy Manager at Broxbourne Nursing Home since 2022, brings extensive experience in various healthcare roles, starting as a Healthcare Assistant. Her journey reflects a commitment to building strong relationships with residents and continuous professional development. Roja is dedicated to enhancing her caregiving skills and staying informed on industry trends and regulations. Her background in nursing and dementia care equips her to meet residents' diverse needs, making her a trusted and valuable leader. Roja's dedication to learning and her passion for exceptional care inspire others in the healthcare profession.
Job Title: Administrator
Joined: 2024
Holly has two years of experience in the care industry, beginning her career at a nursing home in Brighton before relocating near Broxbourne. She is passionate about making a positive impact and is always available to assist family members with any queries or concerns. Outside of work, Holly enjoys reading intriguing fiction and takes regular walks in nature, finding peace and inspiration in the outdoors.
Job Title: Clinical Lead
Chizoba is an experienced Clinical Lead with a strong background in healthcare. She is dedicated to providing exceptional care and ensuring the highest standards of clinical practice. Chizoba leads her team with compassion and a commitment to continuous learning. She is skilled in coordinating care plans and fostering a supportive environment for both her residents and colleagues. Outside of work, Chizoba enjoys staying active and spending time with her family.
Job Title: Head Chef
Joined: 2024
With six years of experience as a chef, he was inspired by his mother, who was also a chef and began his culinary journey in the catering sector at the age of 16. Passionate about creating delicious meals that meet the needs of his residents, he also enjoys speaking with them to gather their feedback. In his free time, he loves baking and helping others, always finding joy in bringing people together through food.
Job Title: Quality Improvement Officer
Viorica "Vivi" Mirauta, Quality Improvement Officer at Gold Care Homes, has dedicated two decades to the care sector. Initially focused on working with children, her passion evolved towards supporting their families, leading her to rise through various roles. With over 12 years in the private care sector, Vivi has excelled as an Activity Coordinator, Duty Leader, and now as a Quality Improvement Officer. She is committed to enhancing care quality and mentoring teams. Known for her humble and approachable nature, Vivi finds joy in travel and admires the loyalty of dogs and the vibrant colours of parrots.
