Broxbourne Nursing Home

New River Gardens, Wormley, Broxbourne EN10 6GU
Submit a Review
9.9 63 Reviews
  • Broxbourne Nursing Home, Broxbourne
Broxbourne is a brand new purpose-built, luxury residential nursing home situated in the heart of the Lea Valley. The home provides excellent quality of care, allowing each resident to benefit from unique, personalised care built around them, making their stay as enjoyable and fulfilling as possible.

Broxbourne Nursing Home specialises in providing care for those affected by Alzheimer's. The home offers 77 spacious en-suite rooms and large spacious lounge and dining areas, giving residents the place to socialise and feel at home. The home is surrounded by local amenities and is only 5 minutes drive from the local Broxbourne rail station. The close transportation links make it an easy commute for those wishing to visit their loved ones.

For more information, please visit their website.

Show Broxbourne Nursing Home on the Map

Care Provided by Broxbourne Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Kathleen Presswell (Home Manager)
  • Admission Criteria
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (77)
    • Single Rooms with ensuite Wet Room (77)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Number of floors: 2

Funding & Fees Guide for Broxbourne Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,600 – £1,600
    • Self-Funded Residential Dementia Care £1,600 – £1,600
    • Self-Funded Nursing Care £1,650 – £1,650
    • Self-Funded Nursing Dementia Care £1,750 – £1,750
    • RESPITE Self-Funded Residential Care £1,600 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,600
    • RESPITE Self-Funded Nursing Care £1,650 – £1,650
    • RESPITE Self-Funded Nursing Dementia Care £1,650 – £1,650

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Broxbourne Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime


  • Parking

  • Ample on-site parking.


Broxbourne Nursing Home Reviews (63)

Total of 63, showing 41-60
9.9

Broxbourne Nursing Home has a Review Score of 9.9 (9.879) out of 10, based on 54 reviews in the last 2 years. Over all time Broxbourne Nursing Home has 63 reviews.

Overall Experience

  • 55
  • 8
  • 0
  • 0
  • 0

Date Published

63
15
28
54
9

Review from J B (Daughter of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed. Staff and management excellent, kind, and caring.
Facilities very good, room very comfortable.

Reply from Chante Woodley, Marketing Coordinator at Broxbourne Nursing Home

Thank you for your positive feedback! We are pleased to hear how satisfied you are with the care provided by the Broxbourne Nursing Home team. Your feedback will be shared with the management and staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan D (Daughter of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my sister and I knew it was time for our Mum to go into a care home we looked at several homes. Gold Care stood out from the others. The duty manager showed us around, he was polite, friendly and helpful. We knew this home was for her. The staff are kind and caring, nothing is too much trouble,
Mum always tells us how lovely they are. Our family visit often, staff always greet us with a smile, coffee and juice for the great-grandchildren is given without us having to ask. We would certainly recommend this home.

Reply from Chante Woodley, Marketing Coordinator at Broxbourne Nursing Home

Thank you for sharing your positive experience with us, we appreciate your kind words. At Broxbourne Nursing Home we look forward to continuing to provide you and your mother with exceptional care. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G S (Friend of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the whole place very nice and comfortable. The staff are all really pleasant and kind.

Reply from Chante Woodley, Marketing Coordinator at Broxbourne Nursing Home

Hello, thank you so much for your review. we are glad you are comfortable, happy with our amazing staff and having a pleasant stay!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K O (Daughter of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled very well.
There is a wide range of activities for residents, which she is enjoying.
The food is very good with choices and options.
She has a lovely, clean room and bathroom.
The staff are excellent and always on hand to help her.
My sister and I are very pleased we chose
Broxbourne Nursing Home.

Reply from Chante Woodley, Marketing Coordinator at Broxbourne Nursing Home

Thank you for such a lovely review. Your feedback is important to us. We are glad to hear your Mother has adapted well. At Broxbourne Nursing Home, we strive to provide exceptional care service to all our residents. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D M (Friend of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My very old friend is so very happy here. This care home excels in welcoming visitors and friends. Well done! This is a model for other facilities.

Reply from Priyanka Gadhe, Marketing Administrator at Broxbourne Nursing Home

Thank you so much for your kind review. At Broxbourne Care Home, our team members go above and beyond to ensure they provide exceptional care services to all our residents. Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip W (Son of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Personnel were excellent at handling the passing of my mother.

Reply from Priyanka Gadhe, Marketing Administrator at Broxbourne Nursing Home

Thank you so much for taking out the time to leave us a kind review despite the circumstances. We would like to express our deepest condolences for the loss of your mum. At Broxbourne Nursing Home we are committed to providing comfort and compassion to our residents. We are grateful for the trust you placed in our care team and appreciate your thoughtful review. Warmest regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kelly C (Daughter of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made welcome.
Staff friendly and caring.

Reply from Priyanka Gadhe, Marketing Administrator at Broxbourne Nursing Home

Thank you very much for your amazing review of Broxbourne Nursing Home. We strive to provide exceptional care service to all our residents. Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S O (Partner of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy, relaxed ambience. Everyone is treated with dignity, patience, kindness and fun. All the nurses and carers are always very helpful and create a happy atmosphere. I know one member of staff more than others and find she goes 'above and beyond' the call of duty. The rooms, beds and clothes
are immaculately cleaned every day. A new chef replaced the original and food has greatly improved.

Reply from Priyanka Gadhe, Marketing Administrator at Broxbourne Nursing Home

Thank you very much for taking out the time to leave us a fantastic review. At Broxbourne Nursing Home, we strive to provide exceptional care service to all our residents. We shall ensure all the Broxbourne team sees your wonderful words of appreciation. Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neil S (Son of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a sunny welcome from all of them. Dad is always clean and well-turned out. While generally, Dad is not communicative, we always see staff with him, encouraging group activities or empanelling alone/quiet time. The food always looks wonderful. Tea is always offered when we visit. Clean and tidy
always.

Reply from Priyanka Gadhe, Marketing Administrator at Broxbourne Nursing Home

Thank you very much for taking out the time to leave us an amazing review of Broxbourne nursing home. We are so delighted to hear that you’re satisfied with the quality of care your father is receiving during his stay. At Broxbourne Nursing Home, we strive to provide exceptional care service to all our residents. We shall ensure all the Broxbourne team sees your wonderful words of appreciation. Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tara W (Granddaughter of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is so friendly and welcoming to all people. I feel so happy that my grandad is in here. The staff are brilliant and can't do more for you. The food is amazing. This nursing home is like my extended family, and I'm so happy I've met everyone from this home.

Reply from Priyanka Gadhe, Marketing Administrator at Broxbourne Nursing Home

Thank you for sharing your positive feedback about Broxbourne nursing home. We are delighted to hear that your grandfather has been well looked after and is happy. We appreciate your kind words. At Broxbourne nursing home, we strive to provide exceptional care service to all our residents. Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sophie C (Daughter-in-law of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is at the home, and we are very happy with his care here. The atmosphere is nice, and his needs are met.

Reply from Priyanka Gadhe, Marketing Administrator at Broxbourne Nursing Home

Thank you very much for taking out the time to leave us an amazing review of Broxbourne Nursing Home. At Broxbourne nursing home, we strive to provide exceptional care service to all our residents. Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie W (Daughter of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into this home in June 2022. Well, what can I say! Few teething problems in the beginning, but that was to be expected with a new home. Facilities are amazing.
Staff are amazing, and all go the extra mile.
Everyone here is so caring, and it is like one big happy family.
Love this
home.
PS, the chef is amazing.

Reply from Priyanka Gadhe, Marketing Administrator at Broxbourne Nursing Home

Thank you very much for taking out the time to leave us an amazing review of Broxbourne Nursing Home. We are so delighted to hear that you’re satisfied with the quality of care your father is receiving during his stay. At Broxbourne nursing home, we strive to provide exceptional care service to all our residents. We shall ensure all the Broxbourne team sees your wonderful words of appreciation. Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D H (Daughter of Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved to Broxbourne Nursing Home in October 2022. The home is beautiful and all members of staff have been wonderful with Mum. She's always smiling and happy when I come to see her.

Reply from Rosie Honour, Senior Customer Relations Manager at Broxbourne Nursing Home

Thank you very much for your review. Kind Regards, all at Broxbourne.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eddy M (Son of Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, staff very helpful. Room and building always clean, food very good and the staff always willing to help.

Reply from Rosie Honour, Senior Customer Relations Manager at Broxbourne Nursing Home

Thank You Eddy for your review. Kind Regards, all at Broxbourne.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert R (Son of Resident) published on 5 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in the care home since September 2022. She is really settled and happy here. The staff are nice and attentive. I have been to see Mum quite a bit during meals, and the food seems ok -maybe the menu could do with expanding rather than a daily/weekly rotation. I have noticed some staining
on chairs at times. Overall though, I think they are doing a brilliant job here.

Reply from Rosie Honour, Senior Customer Relations Manager at Broxbourne Nursing Home

Thank you for your review. We have been monitoring the chairs and we appreciate your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N D (Daughter of Resident) published on 5 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mother first came to the home, there were a few issues, nonetheless, all seems to be settled now. My mother has also settled quite well, considering she, along with myself, didn't want her to go into a home.
The staff are always very obliging, and from what I've seen, are very good with Mum,
encouraging her to eat and shower.
In her previous sheltered home, she didn't mix in the communal lounge, but here, she does not always, but it's a step forward for her for one who is a very private person. I can't praise the staff enough for the way they are with Mum in the day-to-day life of the home.

Reply from Rosie Honour, Senior Customer Relations Manager at Broxbourne Nursing Home

Thank you for your review. Kind regards All at Broxbourne.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M P (Son of Resident) published on 5 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needs a lot of personal nursing care, and the staff are all very attentive and caring. The home is very clean and well-appointed. My brother and I are very pleased with the care our mother is receiving.

Reply from Rosie Honour, Senior Customer Relations Manager at Broxbourne Nursing Home

Thank you very much for your kind words.
Regards, all the team at Broxbourne.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine L (Cousin of Resident) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the home and the staff highly enough. Friendly staff with nothing being too much trouble. Spotlessly clean and beautifully decorated for Valentine's day, another instance of the love and care given by the staff. Thank you.

Reply from Rosie Honour, Senior Customer Relations Manager at Broxbourne Nursing Home

Thank you very much for your kind words. We look forward to seeing you soon at the next event!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C T (Wife of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is beautifully light, open and airy. The welcome my husband got on moving in was first class. The head nurse, head carers and care staff are excellent, very supportive and helpful. Considering the home has only been open for a matter of months, things are going well. I'm sure with more time,
this will be an exceptional home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T P (Son of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent venue, lovely and caring staff. Mum is currently bed-bound so unable to benefit from activities, so cannot comment. Of course, you'd always love for there to be more staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for Broxbourne Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.879 for Broxbourne Nursing Home is calculated as follows: ( (566 Excellents x 5) + (68 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 638 Ratings = 4.879

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Broxbourne Nursing Home is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

7 Bed Vacancies

posted 13 Mar 2025

Private bedrooms available


Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (6)

Mable

Mable Gogo

Job Title: Care Home Manager

Joined: 2023

Mable Gogo, the care Home Manager for Broxbourne Nursing Home is trained as a nurse and midwife. She has an honours degree in Health and Social Care studied Dementia care and has a speciality in elderly Care. She is highly skilled and has massive experience as a care home manager. Being in the Care sector for more than ten years and her genuine love for her role and the residents she serves, is evident in her dedication to providing excellent care to all our residents.


Roja

Roja Igbal

Job Title: Deputy Manager

Joined: 2022

Roja Iqbal, Deputy Manager at Broxbourne Nursing Home since 2022, brings extensive experience in various healthcare roles, starting as a Healthcare Assistant. Her journey reflects a commitment to building strong relationships with residents and continuous professional development. Roja is dedicated to enhancing her caregiving skills and staying informed on industry trends and regulations. Her background in nursing and dementia care equips her to meet residents' diverse needs, making her a trusted and valuable leader. Roja's dedication to learning and her passion for exceptional care inspire others in the healthcare profession.


Holly

Holly Jackson

Job Title: Administrator

Joined: 2024

Holly has two years of experience in the care industry, beginning her career at a nursing home in Brighton before relocating near Broxbourne. She is passionate about making a positive impact and is always available to assist family members with any queries or concerns. Outside of work, Holly enjoys reading intriguing fiction and takes regular walks in nature, finding peace and inspiration in the outdoors.


Chizoba

Chizoba Iwuaba

Job Title: Clinical Lead

Chizoba is an experienced Clinical Lead with a strong background in healthcare. She is dedicated to providing exceptional care and ensuring the highest standards of clinical practice. Chizoba leads her team with compassion and a commitment to continuous learning. She is skilled in coordinating care plans and fostering a supportive environment for both her residents and colleagues. Outside of work, Chizoba enjoys staying active and spending time with her family.


Leon

Leon Davies

Job Title: Head Chef

Joined: 2024

With six years of experience as a chef, he was inspired by his mother, who was also a chef and began his culinary journey in the catering sector at the age of 16. Passionate about creating delicious meals that meet the needs of his residents, he also enjoys speaking with them to gather their feedback. In his free time, he loves baking and helping others, always finding joy in bringing people together through food.


Viorica

Viorica Mirauta

Job Title: Quality Improvement Officer

Viorica "Vivi" Mirauta, Quality Improvement Officer at Gold Care Homes, has dedicated two decades to the care sector. Initially focused on working with children, her passion evolved towards supporting their families, leading her to rise through various roles. With over 12 years in the private care sector, Vivi has excelled as an Activity Coordinator, Duty Leader, and now as a Quality Improvement Officer. She is committed to enhancing care quality and mentoring teams. Known for her humble and approachable nature, Vivi finds joy in travel and admires the loyalty of dogs and the vibrant colours of parrots.