Unlike many care homes, we offer an inclusive fee which allows our residents to enjoy all our facilities and services without having to worry about extra costs, such as monthly hairdressing, regular chiropody appointments, use of all social spaces, and access to all activities and trips, annual eye test and dental check and newspapers and magazines within the home. Our residents and their families find this gives them peace of mind and makes things much easier when dealing with finances.
The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Haywood Lodge are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.
Haywood Lodge offers plenty of parking for visitors
Haywood Lodge has a Review Score of 9.9 (9.879) out of 10, based on 23 reviews in the last 2 years. Over all time Haywood Lodge has 30 reviews.
Review from J G (Brother-in-law of Resident) published on 10 March 2025
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Reply from Julie Caygill, Hospital Liaison Team Administrator at Haywood Lodge
Hi ,Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are pleased with the quality of care your loved one receives at Haywood Lodge care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.
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Review from Robert B (Friend of Resident) published on 6 December 2024
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Reply from Clare Sheehan, Careline Advisor at Haywood Lodge
We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.
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Review from Amanda M (Daughter of Resident) published on 6 November 2024
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Reply from Clare Sheehan, Careline Advisor at Haywood Lodge
Thank you so much for taking the time to leave such a positive review of our home. We are pleased you were very happy with the quality of care your dad received at Haywood Lodge care home, kindness is at the heart of everything we do. We will ensure your kind words are shared with the team. Thank you again for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.
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Review from J B (Daughter of Resident) published on 2 July 2024
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Review from Val B (Respite Resident) published on 18 June 2024
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Review from C B (Partner of Resident) published on 29 May 2024
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Review from Joanne S (Great-Niece of Resident) published on 20 May 2024
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Review from L H (Daughter of Resident) published on 9 May 2024
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Review from J A (Daughter of Resident) published on 23 April 2024
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Review from R W (Friend of Resident) published on 22 April 2024
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Review from Sara R (Daughter of Resident) published on 11 March 2024
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Review from A C (Daughter of Resident) published on 31 January 2024
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Review from Warwick G (Son of Resident) published on 24 January 2024
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Review from C D (Son of Resident) published on 24 January 2024
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Review from M P (Wife of Resident) published on 10 January 2024
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Review from D T (Daughter of Resident) published on 3 January 2024
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Review from Roy B (Son of Resident) published on 24 November 2023
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Review from R N (Friend of Resident) published on 27 September 2023
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Reply from Terri Kidd, PR Executive at Haywood Lodge
Thank you for such a glowing review! We love having visitors and we very much consider Haywood Lodge to be one happy family, residents and staff alike. are more than welcome to join us anytime!
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Review from Elaine W (Daughter of Resident) published on 8 September 2023
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Reply from Terri Kidd, PR Executive at Haywood Lodge
There is no better recommendation than one from someone who has stayed with us in the home and we are so pleased that your mother will be coming back to us! The friendships built in the home are wonderful to see and you and your mother are always welcome to come back in, the kettle is never far from on!
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Review from Jayne S (Daughter of Resident) published on 17 August 2023
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Reply from Terri Kidd, PR Executive at Haywood Lodge
Thank you for sending such a lovely review, we know how difficult it is to make the decision to move to a care home and we try to make the process as smooth as possible for all involved. Haywood Lodge is a big happy family and you are very much part of that now as well as your mum – you are always welcome!
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The Review Score of 9.9 (9.879) out of 10 for Haywood Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.879 for Haywood Lodge is calculated as follows: ( (243 Excellents x 5) + (25 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 272 Ratings = 4.879
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Haywood Lodge is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Feb 2023
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Job Title: Home Manager
Joined: 2023
Georgia is the Home Manager at Haywood Lodge
Job Title: Care Manager
Joined: 2022
Gemma is the Care Manager at Haywood Lodge
Job Title: Regional Director
Joined: 2022
Originally from Cape Town, South Africa, Ilze joined Ideal Carehomes in 2022 as the Regional Director for the South Birmingham region.
Ilze discovered the world of care whilst on a working holiday and backpacking around Europe. What started off as a way of funding her travel soon became her passion and vocation. She started working as a live-in carer in 1996 and progressed to become a Registered Manager and Business Improvement and Performance Manager, covering training, compliance and implementing IT systems. Ilze later progressed to Operations Director and made the transition into care homes in 2018 as a Regional Manager.
Ilze has a keen interest in motorsports and loves spending time with family, friends, and animals, and visiting National Trust venues and historic buildings.
Job Title: Front of House Manager
Joined: 2024
Clare is the Front House Manager at Haywood Lodge.
Job Title: Activities Coordinator
Joined: 2024
Karen is one of the Activities Coordinators at Haywood Lodge.
Job Title: Activities Coordinator
Joined: 2023
Patricia is one of the Activities Coordinators at Haywood Lodge.