Haywood Lodge

Warwick Highway, Mappleborough Green, Studley B80 7DG
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9.7 31 Reviews
  • Haywood Lodge, Studley
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Care Provided by Haywood Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Georgia Cooney (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2022
    • Last Refurbishment: 2022

Funding & Fees Guide for Haywood Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Unlike many care homes, we offer an inclusive fee which allows our residents to enjoy all our facilities and services without having to worry about extra costs, such as monthly hairdressing, regular chiropody appointments, use of all social spaces, and access to all activities and trips, annual eye test and dental check and newspapers and magazines within the home. Our residents and their families find this gives them peace of mind and makes things much easier when dealing with finances.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Haywood Lodge are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Haywood Lodge offers plenty of parking for visitors


Haywood Lodge Reviews (31)

Total of 31, showing 21-31
9.7

Haywood Lodge has a Review Score of 9.7 (9.721) out of 10, based on 24 reviews in the last 2 years. Over all time Haywood Lodge has 31 reviews.

Overall Experience

  • 29
  • 1
  • 0
  • 0
  • 1

Date Published

31
5
12
24
7

Review from Elaine W (Daughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very sceptical about going into care home as respite care, however since her stay she cannot stop telling everyone how wonderful it was and recommending it. We have since gone back for a visit so she could catch up with friends and staff and have booked in for a further stay when I have
an operation. Overall everything was excellent especially the staff.
Cannot recommend it highly enough.

Reply from Terri Kidd, PR Executive at Haywood Lodge

There is no better recommendation than one from someone who has stayed with us in the home and we are so pleased that your mother will be coming back to us! The friendships built in the home are wonderful to see and you and your mother are always welcome to come back in, the kettle is never far from on!


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Review from Jayne S (Daughter of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's hard to admit you need to put your mum in a home, the minute I walked into Haywood Lodge I knew Mum would be happy there. The staff are lovely, they treat Mum and the other residents as if they are family so caring and loving. I can see Mum whenever I want to, have meals and afternoon tea. Nothing
is ever too much trouble! Thank you.

Reply from Terri Kidd, PR Executive at Haywood Lodge

Thank you for sending such a lovely review, we know how difficult it is to make the decision to move to a care home and we try to make the process as smooth as possible for all involved. Haywood Lodge is a big happy family and you are very much part of that now as well as your mum – you are always welcome!


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Review from D C (Friend of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a day in hospital, my friend had to accept that she couldn't look after herself and, like many people, was reluctant to go into a care home. Haywood Lodge took the time to settle her in and kept me updated with how she was getting on. From the minute you walk into the home, there is a really welcoming
atmosphere. The staff are all lovely and give excellent care, with hospitality extended to family and friends. The staff at Haywood even went so far as to find out about my friend's interests and hobbies and established that she had sang with a local choir prior to joining them. They arranged for the choir to come along and give a surprise performance, this made her day. I would not hesitate to recommend Haywood Lodge to anyone.

Reply from Terri Kidd, PR Executive at Haywood Lodge

What a lovely review, thank you for your kind words. We are so pleased to hear that your friend is settled at Haywood Lodge and enjoying all of her favourite hobbies and interests! It is so important to support our residents to make the most of everyday life and continue to do the things they truly love to do. We’re so glad to hear that the choir performance made her day! Thank you again for this glowing review and we hope to see you soon.


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Review from Nick R (Brother of Resident) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided was attentive and proactive during the period pf my visits. The atmosphere was relaxed. Staff appeared to have the time to talk to residents and to act on their own initiative, certainly in small matters. The room and common areas were pleasant and of course modern.

Reply from Terri Kidd, PR Executive at Haywood Lodge

Thank you for taking the time to send a review, it is much appreciated.


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Review from C R (Daughter-in-law of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't be happier with the level of care my mother-in-law is currently receiving at Haywood Lodge. The staff are so attentive to her needs. She doesn't want for anything, in her words "they're all lovely, every one of them, they can't do enough for you". The facilities are excellent and there's
always something going on to keep them entertained, whether it be a film on in the cinema or a game of Jenga in the lounge.

Reply from Terri Kidd, PR Executive at Haywood Lodge

Thank you for your lovely words, we strive to make every resident feel like a VIP and it’s lovely to hear that your mother in Law is feeling the benefits of that. Our brilliant activities coordinators work hard to keep everyone busy, but if you have any suggestions just let us know!


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Review from Marion T (Respite Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my time here and made new friends. The staff were all very caring, in fact, wonderful. Some things need improving, such as activities, but we did have a bout of Covid which we had to be in isolation, therefore, activities had to be cancelled so near Christmas. If need be, I would come
back and am seriously considering coming back for respite.

Reply from Charlotte Jackson, Customer Care Administrator at Haywood Lodge

Thank you for taking the time to leave this feedback. We’re so glad you enjoyed your stay at Haywood Lodge and made some new friends. While our teams love to organise fun activities for our residents, it’s our priority to keep everyone in the home protected. If you do choose to come and stay with us again, we’re positive that you’ll enjoy the home’s fantastic activities every day!
Please don’t hesitate to get back in touch, or even pop by for a cuppa should you need any further support.


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Review from Julia P (Daughter of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If I could give this place more than 5 stars then I would.
My mum was the second resident to join Haywood Lodge back in May 2022. From the moment she went to live there the place felt like a true home from home - both for mum and for me. Each and every one of the staff were welcoming and caring and
treated mum with the dignity, compassion and respect that we'd all want for our loved ones. I was kept informed of everything that went on with regard to the care of my mum, which was very important to me, as I knew that I could relax knowing she was being looked after to the same standards as I had cared for her. Mum, unfortunately, passed away very recently, but she was surrounded every day by all the familiar faces from Haywood Lodge that she had come to love during the last 6 months of her life. I will be forever grateful to team Haywood for everything they have done to help make my mum's quality of life the best it could be whilst she was with them.

Reply from Charlotte Jackson, Customer Care Administrator at Haywood Lodge

This is such a heart-warming review, thank you so much. We are so sorry for your loss, your mum was a very big part of the Haywood Lodge family and is very much missed by staff and residents alike. She will be remembered as a loving, friendly lady with a cheeky sense of humour and although her loss is felt greatly we are pleased that she felt so loved and cared for. We also want you to know that you are part of the Haywood family and you are always welcome to pop in for a cuppa and a chat. Thank you again for your kind words, they have been passed on to the staff at Haywood Lodge and very gratefully received.


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Review from P M (Daughter of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very smooth transition on the first day we placed our father at Haywood Lodge Care Home, Redditch. His clothes were tagged straight away and returned to his room swiftly. Staff were very good, introducing themselves and soon made my father feel at home. Even though he is initially in for respite it
was as if he was there permanently in that he felt at home straight away. Also, he has 'dairy-free' requirements which the chef was on point with immediately.

Reply from Charlotte Jackson, Customer Care Administrator at Haywood Lodge

Thank you for taking the time to leave feedback, it's great to hear that your father settled in quickly and feels at home at Haywood Lodge. We are very proud of our team and their ability to make residents feel welcome from the get go, and we will pass on your lovely words. Thank you again.


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Review from W O (Son of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One word to describe Haywood Lodge - perfect! Nice calm atmosphere, very clean. All of the staff, without exception, are always happy, friendly and willing to help. Lovely food and as much as the residents want.
Rooms are a reasonable size, more than enough for a resident and lovely gardens.
I could
go on, but the proof is in the pudding, try it!!

Reply from Terri Kidd, PR Executive at Haywood Lodge

Thank you so much for leaving this lovely review, we really appreciate such kinds words for our team at Haywood Lodge. We hope your loved one is enjoying living with us, and is taking advantage of the delicious food, freshly cooked by our kitchen team! Thanks again.


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Review from Noreen M (Wife of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to go into hospital for major surgery choosing respite care for my husband was a big worry. After having viewed Haywood Lodge seeing all it had to offer and meeting all the lovely staff I had no hesitation at all in leaving him in their care. He was so happy there loved his short stay and will
be happy and relaxed there shortly when I need a break. I would gladly recommend Haywood Lodge, it's home from home and it's in a beautiful setting.

Reply from Terri Kidd, PR Executive at Haywood Lodge

Thank you so much for taking the time to leave this fantastic review for Haywood Lodge. Our care team will be so glad to hear that they were able to give you peace of mind during your husbands time living with us. We hope you and your husband are doing okay, and that your surgery went well. Please don’t hesitate to contact us should you need further support.


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Review from Tara B (Daughter of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Haywood Lodge on respite, while my mother went into hospital for an operation. Our experience of Haywards Lodhe was extremely positive from start to finish. Our initial visit was so welcoming and friendly. We were super impressed by the layout, decor and facilities available to residents.
It felt more like a hotel than a care home. Dad's visit was only short, but he loved every minute and even said he "didn't want to go home". We will definitely use Haywards Lodge again and would not hesitate to recommend it to others.

Reply from Terri Kidd, PR Executive at Haywood Lodge

Thank you so much for your lovely comments for our team at Haywood Lodge, at our excellent facilities. We’re extremely proud of our care team at the home, and their dedication to making our residents feel safe and happy, so it’s great to hear your dad enjoyed his stay. Please don’t hesitate to get in touch again, should you need anything else.


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Current Review Score: 9.7 (9.721)

Overview of Review Score

The Review Score of 9.7 (9.721) out of 10 for Haywood Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.721 for Haywood Lodge is calculated as follows: ( (244 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 283 Ratings = 4.721

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Haywood Lodge is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (5)

Georgia

Georgia Cooney

Job Title: Home Manager

Joined: 2023

Georgia is the Home Manager at Haywood Lodge


Ilze

Ilze Careless

Job Title: Regional Director

Joined: 2022

Originally from Cape Town, South Africa, Ilze joined Ideal Carehomes in 2022 as the Regional Director for the South Birmingham region.


Ilze discovered the world of care whilst on a working holiday and backpacking around Europe. What started off as a way of funding her travel soon became her passion and vocation. She started working as a live-in carer in 1996 and progressed to become a Registered Manager and Business Improvement and Performance Manager, covering training, compliance and implementing IT systems. Ilze later progressed to Operations Director and made the transition into care homes in 2018 as a Regional Manager.


Ilze has a keen interest in motorsports and loves spending time with family, friends, and animals, and visiting National Trust venues and historic buildings.


Clare

Clare Corcoran

Job Title: Front of House Manager

Joined: 2024

Clare is the Front House Manager at Haywood Lodge.


Karen

Karen Pitt

Job Title: Activities Coordinator

Joined: 2024

Karen is one of the Activities Coordinators at Haywood Lodge.


Patricia

Patricia Doodey

Job Title: Activities Coordinator

Joined: 2023

Patricia is one of the Activities Coordinators at Haywood Lodge.