Eden Manor Care Home

Langrigg Road, Carlisle CA2 6DT
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9.8 32 Reviews
  • Eden Manor Care Home, Carlisle
Located in Carlisle, Cumbria, Eden Manor is a bespoke, purpose-built care home offering residential, dementia, respite and end of life care. Their residential care is for individuals who may need some extra assistance with all aspects of daily life. Residential care includes 24 hour access to high quality care.

The home offers high quality care in a luxury environment. With vast experience in the care sector, the team understand how to best meet your needs. They strive to offer the highest quality of care, whether on a long or short term basis, and are with you every step of the way, helping you to make the transition with comfort and ease. Their person-centred approach makes Eden Manor a great choice for anybody looking for care in a comfortable and welcoming residential environment.

All of the team are handpicked for their individual skills, knowledge and attributes - click on the 'Meet the Team' button for more information.

Care Provided by Eden Manor Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kate Lewis (General Manager)
  • Admission Criteria
    • Subject to assessment
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Eden Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,520
    • Self-Funded Residential Dementia Care from £1,520
    • RESPITE Self-Funded Residential Care from £1,520
    • RESPITE Self-Funded Residential Dementia Care from £1,520
  • All fees are subject to assessment. We do accept a LA rate with a top up.


  • (these prices are only a guideline, please contact Eden Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Eden Manor welcome visitors to the home, please get in touch to arrange a time to be shown the home's facilities or to visit a loved one.


  • Parking
  • Designated car park located at the main entrance of the care home, this can be used for all visitors.


Total of 32, showing 1-20
9.8

Eden Manor Care Home has a Review Score of 9.8 (9.796) out of 10, based on 27 reviews in the last 2 years. Over all time Eden Manor Care Home has 32 reviews.

Overall Experience

  • 29
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

My aunt spent her last two years of her life at Eden Manor. The home is lovely and she was well looked after during that time. Sadly she passed away recently. We were fortunate to be with her during her last few days and I have to say that the home and their staff were exceptional in what was a difficult
time. I would not hesitate to recommend them to anyone looking for a care home.

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Overall Experience  Overall Experience 1.0 out of 5

Disappointed at the inactivity on the village dementia care unit. My Dad was in for 3 months. From my knowledge he had two small walks, no visits in the mini bus. Many falls, last 8 visits he was alone in his bedroom. Just because he had some verbal challenges it doesn't mean you don't interact in many
other ways or try things later in the day. On some occasions seeing Dementia residents seeing Paddington 1 in a morning and Paddington 2 in an afternoon with some staff on mobile phones. I expressed concerns several times told by the manager the Dementia unit was short staffed with my sister. We have no doubt residents without dementia get really good care and activities but the last 3 months of my Dad's life we are very disappointed with Eden Manor Dementia unit.

Reply from Teresa Lynskey, Regional Manager at Eden Manor Care Home

The team at Eden Manor were so sorry to hear of your Dad's passing and offer their deepest condolences. Eden Manor uses the person-centred software (PCS - electronic care planning system for carers). The team carry handheld devices to record all care interactions in real time. While it may appear they are on their mobile phones, they are using these handheld devices which are the same size. Before your Dad was discharged into the integrated care team in December 2024, it was documented that he took part in several activities including, Christmas activities, listening to the visiting children's choir, bowling, music, singing, walking in the garden and more with our Relationships Manager. Eden Manor uses a dependency tool to support in team ratio numbers; we are in the fortunate position of being 10% over on staffing. We take all comments seriously and see them as opportunities to improve the services we provide; we would welcome the opportunity to discuss your concerns further.


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Overall Experience  Overall Experience 4.0 out of 5

On arrival the staff very welcoming. The room very pleasant. Most of the care staff were excellent however the younger members may require more training. Also, first morning my mother didn't receive a cup of tea until she was told that she must request this as they wouldn't know if they were not told.
However, after that, this was not a problem and got it on the requested time. The mattress was very uncomfortable. Entertainment excellent although nothing at the weekends. Also very short staffed at weekends. Need more options with food.

Reply from Teresa Lynskey, Regional Manager at Eden Manor Care Home

Thank you for taking the time to leave your feedback, the team are committed to providing the best possible care experience for all our residents and we are disappointed to hear that you feel this has not happened. We take all comments seriously and see them as an opportunity to improve the services we provide; we would welcome the opportunity to discuss your concerns further.


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Overall Experience  Overall Experience 5.0 out of 5

I visit my sister who has Alzheimer's about twice a week, she is always clean and well-dressed and I like how she is included in activities. I am happy with her care at Eden Manor. The staff are pleasant and helpful.

Reply from Kate Lewis, General Manager at Eden Manor Care Home

Thank you very much for your positive feedback. My team and I are delighted with your comments. Thanks again and take care.


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Overall Experience  Overall Experience 5.0 out of 5

My mum had a 3 week respite stay at Eden Manor which I had chosen for her due to its smart and attractively furnished environment and the good reviews I had read. It did not disappoint. My mum can be very hard to please but she reported that she loved her room and its outlook onto the patio, the staff
were very friendly and helpful (she said they attended to her every need), she enjoyed the meals and she loved joining in the activities that were laid on by the activity co-ordinator. These included singing sessions, quizzes, a bonfire night celebration with fireworks and putting up the Christmas decorations. She also visited the hair salon and had a trip out with me with her freshly coiffed hairdo. The placement was great value on a 3 weeks for the price of two offer. I would highly recommend Eden Manor to anybody looking for safe, friendly and professional care for themselves or a family member.

Reply from Kate Lewis, General Manager at Eden Manor Care Home

Thank you so much for your wonderful review of the care your Mum received while staying with us at Eden Manor. It's fantastic to hear your comments and it was a pleasure seeing her happy and relaxed in the surroundings you chose for her. Thank you again and take care.


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Overall Experience  Overall Experience 5.0 out of 5

Had to move my auntie in May 2024 due to her progressive dementia, her previous home was unable to meet her needs. After looking around different homes we moved her to Eden Manor. The management were wonderful and ensured that the move was as stress-free as possible. She soon settled in and her ongoing
care has been excellent. She is much happier always looks clean and tidy and is included in any appropriate activities. She is treated with dignity and staff members take time to engage with her. It is always a pleasure to visit as everyone is friendly and someone is always available to answer any questions that I may have.

Reply from Kate Lewis, General Manager at Eden Manor Care Home

Thank you for your lovely review of our home, our team and the care your auntie receives with us. I am delighted to hear how happy you are with everything. The team at Eden Manor Care Home prides itself on delivering exceptional care and support in a homely environment so they will be so pleased with your feedback. Thank you! Take care.


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Overall Experience  Overall Experience 5.0 out of 5

At 96, my mother is a lady who is independent, values her privacy and enjoys her own space. The last place she wanted to be was in a care home.
In March 2024 she moved into Eden Manor. To my surprise and delight over the past four months she has embraced the experience at the home, joining in with
the activities and preferring to take all her meals in the dining room in the company of the other residents. This is due to the professional, kind, friendly staff. Everyone made her feel welcome and part of 'the family' from day one. The team work hard to ensure the safety, care and welfare of the residents and the communication is excellent.
In summary, a couple of weeks ago I asked my mother how she was feeling about the home - she smiled and told me she was very happy. Just one thing she said, I would like more vegetables!

Reply from Kate Lewis, General Manager at Eden Manor Care Home

Thank you for taking the time to review Eden Manor. What lovely feedback! We are thrilled with how well Mum has settled and is enjoying her new home.


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Overall Experience  Overall Experience 5.0 out of 5

Visiting this care home regularly and at different times of the day I have never found it lacking in the care and services provided. From the moment you enter the building, the reception staff are always friendly and welcoming and the cleanliness of the building is first class. I cannot rate this home
too highly. Excellent.

Reply from Kate Lewis, General Manager at Eden Manor Care Home

Thank you for your lovely review of our home. We are thrilled to hear how happy you are with Eden Manor. We pride ourselves on delivering exceptional care and cleanliness, and will share your feedback with the team.


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Overall Experience  Overall Experience 5.0 out of 5

Very secure, very welcoming, very clean and well kept. All the staff that I have met have been very nice and Mum has confirmed that everyone is very nice and happy to help her with anything she needs or wants, all she has to do is ask. The other residents I have spoken to have also said how they enjoy
staying there.

Reply from Kate Lewis, General Manager at Eden Manor Care Home

Thank you for your lovely review of Eden Manor. We are delighted to hear how happy everyone is with the home. We pride ourselves on delivering exceptional care, so will share your feedback with the Eden Manor team.


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Overall Experience  Overall Experience 5.0 out of 5

Lovely visit to Eden Manor today. We were met with smiles and a warm welcome. The home appeared well-staffed and they were able to defuse tricky situations with Dementia residents with caring approaches. The activities manager lights up the main hub of the home. He organised refreshments and entertainment
for all participants in an engaging and supportive manner. He always makes visits much easier to cope with because of how Dementia has affected my mother. I am extremely grateful and thankful when I arrive and he is working.

Reply from Hannah Riley, General Manager at Eden Manor Care Home

Thank you for taking the time to review our home, we are delighted to hear you had a wonderful visit and that you are happy with everything the home has to offer as well as the care and support.


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Overall Experience  Overall Experience 4.0 out of 5

Eden Manor Care Home presents a warm welcome. Visitors and residents are treated with respect and dignity by the staff who are always ready to answer questions and offer support and they are invariably pleasant. Residents rooms are comfortable, practical and safe. Everywhere is spotlessly clean and
residents are tidily presented. A great deal of thought goes into the activities arranged and the food appears varied and nutritious. The outside garden space provides a safe and relaxing area for waling and sitting.

Reply from Hannah Riley, General Manager at Eden Manor Care Home

Thank you for taking the time to review our home. We really appreciate your feedback and are delighted you are happy with everything provided.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent home, mum was only there for three weeks as she had another stroke but Eden Manor was excellent. Across the board could not fault anything. Like a 5 star Hotel. All staff from maintenance man to management were very professional.

Reply from Hannah Riley, General Manager at Eden Manor Care Home

Thank you for taking the time to review our home, it is lovely to hear how happy you were with all of the team and facilities.


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Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home has wonderful staff from the moment you step inside it feels lovely warm and friendly. Always something going on for the residents' great entertainment from feeling more like a luxurious cruise ship or a 5-star hotel. Could not have asked for better!

Reply from Hannah Riley, General Manager at Eden Manor Care Home

Thank you for your wonderful review of our home, we are thrilled to hear how happy you are with everything we have to offer.


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Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has completed 2 weeks of respite care. As a newly built care home, Eden Manor is a superb example of both design and function with bright and spacious residential lounges, a bar/cafe area and large, comfortable rooms. It is more like a five-star hotel.
The staff appear to be totally
committed to their work and their residents. High-quality entertainment is provided daily and there is always something going on. 10 out of 10.

Reply from Hannah Riley, General Manager at Eden Manor Care Home

Thank you for your lovely review. It is lovely to hear how happy you are with our home. We hope to see you again soon.


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Overall Experience  Overall Experience 5.0 out of 5

I visit this care home regularly to take out one of the residents who is a close friend's mum. Always greeted warmly by the staff, especially one staff member whom the residents adore.
The activities available to the residents keep them entertained and everyone always seems so happy.

Reply from Hannah Riley, General Manager at Eden Manor Care Home

Thank you so much for your wonderful review of our home, it is always lovely to hear how our visitors appreciate our home and the care provided.


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Overall Experience  Overall Experience 5.0 out of 5

It's an awful day when you realise you have to put your mum in a care home because she just can't manage on her own at home. We thank our lucky stars that we found beautiful Eden Manor. The care she received from all the staff was just wonderful and allayed any worries we had.
I want to thank you
all so much for looking after our mum for the last six months of her life in such a caring and compassionate way.

Reply from Hannah Riley, General Manager at Eden Manor Care Home

Thank you for your wonderful review. We pride ourselves on delivering the very best care and support and are thrilled with how well your mum has settled into our home.


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Overall Experience  Overall Experience 5.0 out of 5

I visited a number of prospective care homes for my mother, and Eden Manor was streets ahead of the rest. The welcome and atmosphere are always lovely, and the facilities are excellent; it's more like a hotel than a care home. All the staff are always friendly and attentive, and nothing is ever too
much trouble. I can't recommend it enough.

Reply from Hannah Riley, General Manager at Eden Manor Care Home

Thank you so much for your kind words about our home; we are thrilled you are happy with how well Mum has settled.


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Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old aunt went to Eden Manor and I visited her in April as I live in Florida. One staff member gave us a full tour of the facility and the place is just wonderful. Very clean. All the staff we encountered on the tour stopped to say hello. You can tell this is not just a job they care about
the residents.
My aunt says the food is lovely and she feels well looked after.
I want to know when I can move in.

Reply from Hannah Riley, General Manager at Eden Manor Care Home

Thank you so much for your kind words about our home. We pride ourselves on recruiting the very best team members and it is lovely to have this acknowledged. We are delighted with how well your aunt has settled into our home.


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Overall Experience  Overall Experience 5.0 out of 5

Lovely care home excellent facilities and very caring staff. It is a great comfort knowing that mum is being cared for so well. She is settled and happy which gives great peace of mind.

Reply from Hannah Riley, General Manager at Eden Manor Care Home

Thank you so much, we are thrilled how happy you are with our home


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Overall Experience  Overall Experience 5.0 out of 5

When we first viewed Eden Manor there was no question that this was the perfect place for our Mum. Mum is so well cared for and treated with the utmost respect. The amazing staff throughout Eden Manor have really helped with this difficult transition period. Eden Manor provides a beautiful, safe environment
with incredible attention to detail, restaurant-standard dining as well as exceptional facilities and entertainment. Nothing is too much trouble and there is always someone available to talk to for both residents and their families at any time of the day. Thank you to everyone at Eden Manor.

Reply from Hannah Riley, General Manager at Eden Manor Care Home

We are delighted to hear how happy you are with our home and how Mum has settled in. I will pass all your kind words on to the team.


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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Eden Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Eden Manor Care Home is calculated as follows: ( (284 Excellents x 5) + (20 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 319 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eden Manor Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Anthony

Anthony Grundy

Job Title: Residents Relations Manager

Joined: 2021

Tony has worked in the care sector for over 30 years in a variety of different roles. Tony's role at Eden Manor is a newly created role, where he will be on hand to ensure our residents are happy and answer any questions they may have.


Tony will be on duty when new admissions come into the home, to ensure they are settled in, and feel safe and content in their new home.


Tony has a passion for care and loves to chat. He has a background in entertainment so you can expect a tune or two along the way!


Tony is around the home and on hand to offer support where needed.


Kate

Kate Lewis

Job Title: General Manager

Kate leads the team at Eden Manor with person-centred care at the heart of everyday life. Kate loves being able to make a difference to those who live in the home and believes everyone should be treated with respect, and dignity and feel part of the family.


Frequently Asked Questions about Eden Manor Care Home

What types of Care is Eden Manor Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Eden Manor Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Eden Manor Care Home have?

There are 80 Single Rooms.

What are the Facilities & Services at Eden Manor Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Eden Manor Care Home to the centre of Carlisle?

1.2 mile(s) as the crow flies, distance by road may be significantly further.