We, as a family, are so grateful for your help! If we could give you a six-star rating, we would!
Ann R (Daughter of Resident)
All staff are exceptionally caring and helpful.
Kirstie R (Granddaughter of Resident)
The home is absolutely beautiful, so well designed, and the decoration is five stars
L W (Daughter of Resident)
All fees are subject to assessment. We do accept a LA rate with a top up.
Eden Manor welcome visitors to the home, please get in touch to arrange a time to be shown the home's facilities or to visit a loved one.
Designated car park located at the main entrance of the care home, this can be used for all visitors.
Eden Manor Care Home has a Review Score of 9.8 (9.796) out of 10, based on 27 reviews in the last 2 years. Over all time Eden Manor Care Home has 32 reviews.
Review from K S (Nephew of Resident) published on 10 March 2025
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Review from L R (Power of Attorney of Resident) published on 10 February 2025
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Reply from Teresa Lynskey, Regional Manager at Eden Manor Care Home
The team at Eden Manor were so sorry to hear of your Dad's passing and offer their deepest condolences. Eden Manor uses the person-centred software (PCS - electronic care planning system for carers). The team carry handheld devices to record all care interactions in real time. While it may appear they are on their mobile phones, they are using these handheld devices which are the same size. Before your Dad was discharged into the integrated care team in December 2024, it was documented that he took part in several activities including, Christmas activities, listening to the visiting children's choir, bowling, music, singing, walking in the garden and more with our Relationships Manager. Eden Manor uses a dependency tool to support in team ratio numbers; we are in the fortunate position of being 10% over on staffing. We take all comments seriously and see them as opportunities to improve the services we provide; we would welcome the opportunity to discuss your concerns further.
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Review from M G (Daughter of Resident) published on 22 January 2025
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Reply from Teresa Lynskey, Regional Manager at Eden Manor Care Home
Thank you for taking the time to leave your feedback, the team are committed to providing the best possible care experience for all our residents and we are disappointed to hear that you feel this has not happened. We take all comments seriously and see them as an opportunity to improve the services we provide; we would welcome the opportunity to discuss your concerns further.
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Review from Irene B (Sister of Resident) published on 13 January 2025
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Reply from Kate Lewis, General Manager at Eden Manor Care Home
Thank you very much for your positive feedback. My team and I are delighted with your comments. Thanks again and take care.
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Review from Jane H (Daughter of Resident) published on 4 December 2024
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Reply from Kate Lewis, General Manager at Eden Manor Care Home
Thank you so much for your wonderful review of the care your Mum received while staying with us at Eden Manor. It's fantastic to hear your comments and it was a pleasure seeing her happy and relaxed in the surroundings you chose for her. Thank you again and take care.
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Review from A P (Niece of Resident) published on 23 October 2024
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Reply from Kate Lewis, General Manager at Eden Manor Care Home
Thank you for your lovely review of our home, our team and the care your auntie receives with us. I am delighted to hear how happy you are with everything. The team at Eden Manor Care Home prides itself on delivering exceptional care and support in a homely environment so they will be so pleased with your feedback. Thank you! Take care.
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Review from Janet C (Daughter of Resident) published on 26 July 2024
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Reply from Kate Lewis, General Manager at Eden Manor Care Home
Thank you for taking the time to review Eden Manor. What lovely feedback! We are thrilled with how well Mum has settled and is enjoying her new home.
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Review from C C (Power of Attorney of Resident) published on 26 July 2024
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Reply from Kate Lewis, General Manager at Eden Manor Care Home
Thank you for your lovely review of our home. We are thrilled to hear how happy you are with Eden Manor. We pride ourselves on delivering exceptional care and cleanliness, and will share your feedback with the team.
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Review from F C (Son of Resident) published on 19 July 2024
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Reply from Kate Lewis, General Manager at Eden Manor Care Home
Thank you for your lovely review of Eden Manor. We are delighted to hear how happy everyone is with the home. We pride ourselves on delivering exceptional care, so will share your feedback with the Eden Manor team.
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Review from S C (Daughter of Resident) published on 18 April 2024
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Reply from Hannah Riley, General Manager at Eden Manor Care Home
Thank you for taking the time to review our home, we are delighted to hear you had a wonderful visit and that you are happy with everything the home has to offer as well as the care and support.
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Review from E L (Friend of Resident) published on 15 April 2024
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Reply from Hannah Riley, General Manager at Eden Manor Care Home
Thank you for taking the time to review our home. We really appreciate your feedback and are delighted you are happy with everything provided.
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Review from P L (Son of Resident) published on 27 February 2024
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Reply from Hannah Riley, General Manager at Eden Manor Care Home
Thank you for taking the time to review our home, it is lovely to hear how happy you were with all of the team and facilities.
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Review from J W (Daughter of Resident) published on 9 February 2024
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Reply from Hannah Riley, General Manager at Eden Manor Care Home
Thank you for your wonderful review of our home, we are thrilled to hear how happy you are with everything we have to offer.
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Review from N C (Son-in-law of Resident) published on 6 November 2023
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Reply from Hannah Riley, General Manager at Eden Manor Care Home
Thank you for your lovely review. It is lovely to hear how happy you are with our home. We hope to see you again soon.
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Review from M H (Friend of Resident) published on 11 October 2023
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Reply from Hannah Riley, General Manager at Eden Manor Care Home
Thank you so much for your wonderful review of our home, it is always lovely to hear how our visitors appreciate our home and the care provided.
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Review from Sheila D (Daughter of Resident) published on 25 September 2023
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Reply from Hannah Riley, General Manager at Eden Manor Care Home
Thank you for your wonderful review. We pride ourselves on delivering the very best care and support and are thrilled with how well your mum has settled into our home.
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Review from S W (Son of Resident) published on 30 August 2023
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Reply from Hannah Riley, General Manager at Eden Manor Care Home
Thank you so much for your kind words about our home; we are thrilled you are happy with how well Mum has settled.
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Review from Jan B (Niece of Resident) published on 30 August 2023
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Reply from Hannah Riley, General Manager at Eden Manor Care Home
Thank you so much for your kind words about our home. We pride ourselves on recruiting the very best team members and it is lovely to have this acknowledged. We are delighted with how well your aunt has settled into our home.
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Review from C R (Daughter of Resident) published on 10 August 2023
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Reply from Hannah Riley, General Manager at Eden Manor Care Home
Thank you so much, we are thrilled how happy you are with our home
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Review from H D (Daughter of Resident) published on 10 August 2023
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Reply from Hannah Riley, General Manager at Eden Manor Care Home
We are delighted to hear how happy you are with our home and how Mum has settled in. I will pass all your kind words on to the team.
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The Review Score of 9.8 (9.796) out of 10 for Eden Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.796 for Eden Manor Care Home is calculated as follows: ( (284 Excellents x 5) + (20 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 319 Ratings = 4.796
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Eden Manor Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Residents Relations Manager
Joined: 2021
Tony has worked in the care sector for over 30 years in a variety of different roles. Tony's role at Eden Manor is a newly created role, where he will be on hand to ensure our residents are happy and answer any questions they may have.
Tony will be on duty when new admissions come into the home, to ensure they are settled in, and feel safe and content in their new home.
Tony has a passion for care and loves to chat. He has a background in entertainment so you can expect a tune or two along the way!
Tony is around the home and on hand to offer support where needed.
Job Title: General Manager
Kate leads the team at Eden Manor with person-centred care at the heart of everyday life. Kate loves being able to make a difference to those who live in the home and believes everyone should be treated with respect, and dignity and feel part of the family.