Chelmsford Care Centre

East Hanningfield Road, Howe Green, Chelmsford CM2 7TP
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9.5 26 Reviews
  • Chelmsford Care Centre, Chelmsford
Chelmsford Care Centre provides person-centred residential and nursing care in a home situated in Howe Green, Chelmsford. The team offer care for a wide range of requirements including (but not limited to) dementia and Alzheimer's, cancer, epilepsy and brain injuries. They are compassionate and caring, dedicating time to get to know each resident on a personal level so they can better understand the care they need as well as their personal preferences.

There are 70 bedrooms in the home, all with en suite facilities and a phone and television point. There is also a bar on site where residents can enjoy a chat over a tipple, and a spacious dining area to enjoy meals prepared by the in house kitchen team.

The team understand that the move to a care home can be a difficult period for both the person and their loved ones. They encourage potential residents to come along and see the home in person, so please get in touch if you'd like to find out more.

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Care Provided by Chelmsford Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joann Harmon (Registered Manager)
  • Admission Criteria
    • Our admission policy ensures that every prospective resident receives a thorough and personalised pre-admission assessment to determine whether we can meet their needs safely and competently. We involve the individual, their family, and any relevant professionals in this process, aiming to provide clear, accessible information so they can make an informed choice about moving into the care home. Key steps in our process: Initial Enquiry: We log all enquiries, provide an information pack, and invite the prospective resident to visit the home. Pre-Admission Assessment: We assess physical, psychological, and social needs, ensuring any necessary equipment or specialist care can be arranged before admission. Capacity and Consent: We follow the Mental Capacity Act, ensuring the individual consents to the process or that decisions are made in their best interests if needed. Financial and Legal Clarity: Funding arrangements (private, social care, or NHS-funded) are confirmed upfront, and legal agreements are put in place before admission. On Admission: The resident is welcomed, introduced to staff, and supported to settle in. Key risk assessments (such as falls and evacuation plans) are completed within 12 hours, and personalised care plans are finalised within the first week. Ongoing Review: A formal review is held within 28 days to ensure the placement is suitable and to gather feedback on the resident’s experience. Our approach is person-centred, aiming to make the transition into the home as smooth, informed, and supportive as possible. We also conduct regular audits to maintain high standards and ensure all legal and regulatory requirements are met.
    • Ages 18+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Chelmsford Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,760
    • Self-Funded Residential Dementia Care from £1,760
    • Self-Funded Nursing Care from £1,760
    • Self-Funded Nursing Dementia Care from £1,760
    • RESPITE Self-Funded Residential Care from £1,760
    • RESPITE Self-Funded Residential Dementia Care from £1,760
    • RESPITE Self-Funded Nursing Care from £1,760
    • RESPITE Self-Funded Nursing Dementia Care from £1,760

  • Our standard fees cover accommodation, meals, housekeeping, personal care, and a range of social activities designed to support residents’ wellbeing. Basic laundry services are also included as part of our standard offering.


    Some additional services, such as hairdressing, chiropody, and certain therapies, are available at an extra cost. These optional services are arranged directly with the providers, and residents or their representatives will always be informed of the charges in advance.


    Where a resident’s care needs exceed the funding provided by their local authority or the NHS, top-up fees may apply. These are agreed transparently with families or representatives before admission, so everyone understands the financial commitment involved.


    We are committed to providing clear and open communication about all fees, and full details are provided in our information pack, which is available on request.
  • (these prices are only a guideline, please contact Chelmsford Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The team value the importance of visitors in the lives of residents and fully support their right to maintain contact with family, friends, and loved ones. The visitors policy ensures that visits are welcomed, safe, and respectful of each resident’s personal wishes.


    Key points of policy:


    Open Visiting: Visitors are welcome at any time, unless a resident personally requests limited visits or there is an outbreak of infection, in which case the home will follow health and safety guidance.


    Resident Choice: Each resident can decide who they want to see, and this choice will be recorded in their care plan. If a resident lacks the capacity to make this decision, the Mental Capacity Act will guide the process to ensure visits still support their best interests.


    Visitor Registration: All visitors must sign in and out at reception and follow any health and safety procedures in place.


    Privacy and Respect: Residents have the right to refuse visitors, and this will always be respected. Visitors will not be allowed into other residents’ rooms without express permission.


    Food and Personal Items: Any food or personal items brought in for a resident must be declared to staff to ensure safety and dietary needs are considered.


    Infection Control: Visitors who feel unwell, especially with symptoms of transmissible infections (such as flu, COVID-19, or norovirus), are asked to postpone their visit until they are well.


    Conflict and Safeguarding: If a visitor’s behaviour poses a risk to residents, staff, or the home environment, management will intervene. In serious cases, visits may be restricted or conditions imposed, with advice from the Safeguarding Team if necessary.


    Outbreak Management: In the event of a public health incident, the home will follow local and national guidance, offering alternatives like video calls or window visits if needed.


    Feedback and Complaints: Visitors are encouraged to provide feedback and raise any concerns, which will be handled through the Complaints, Suggestions and Compliments Policy.


    Our goal is to make every visit a positive, safe, and supportive experience for all.


  • Parking

  • Onsite private parking


Chelmsford Care Centre Reviews (26)

Total of 26, showing 1-20
9.5

Chelmsford Care Centre has a Review Score of 9.5 (9.509) out of 10, based on 20 reviews in the last 2 years. Over all time Chelmsford Care Centre has 26 reviews.

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Review from J S (Daughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dad (with later stage dementia & recovering from aspiration pneumonia) was sent here from hospital.I witnessed him being given medication from the floor after he had spat it out.The nurse picked it up and put it back into his mouth.I thought this must have been a one off ,but she then proceeded to
do it to the second patient who spat hers out also.This was raised with management & I was told it wasn't good enough & the nurse wouldn't be staying at the home.The floor manager said she wished to get rid of her &wanted it in writing so it would help her do this (?!) Only to find a few days later her still administering meds.Many occasions dad was given the wrong thickness food/drink.I witnessed this a lot with other patients on restricted diets also.The chef would often shout at the staff (often agency)as they weren't checking before putting the meals in front of the patients.Dads swallow reflux deteriorated but they would not arrange for a specialist to help dad unless I pushed for it

Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

We take all feedback very seriously; Our aim is to provide the best possible care to those we support, and it is something we take seriously when the care falls short of this. Please rest assured that this was thoroughly investigated and appropriate action implemented. Should you wish to contact us and discuss then please contact me on the details provided.


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Review from B P (Son of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't express enough gratitude for the exceptional care my father receives at Chelmsford Care Centre, in particular "Lillibet Zone" from the manager and her incredible team. After my father's brain haemorrhage, we were understandably worried about his recovery, but the manager and her team truly went
above and beyond to make him feel at home. They became like family to him, offering not only professional medical support but emotional care that gave him a sense of purpose and dignity. The dedication and kindness that the entire team shows him is beyond anything that we could hope for. It's clear that the team at Chelmsford Care Centre genuinely cares about each resident's well-being, and we as a family are so thankful for the positive impact they have had on my father's life. We will forever be grateful for the care and support he receives from everyone there.

Reply from Zoe walker, Deputy Manager at Chelmsford Care Centre

Thank you so much for your kind words. It means the world to us to know that we have made a positive impact on your father's life and your family's peace of mind. Our team is dedicated to providing the best care possible. We are grateful for the trust you have placed in us and are honoured to be a part of your father's journey to recovery. Thank you once again for your heartfelt message. It is a privilege to care for your father, and we will continue to do our utmost to ensure his well-being and happiness.


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Review from Beccy J (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the care staff enough for the care my dad receives. He finally looks at ease with everybody. This happened within days of him being with you. You see him as my dad and not the awful condition he has and you see the world through his eyes. I will forever be thankful to you all.

Reply from Zoe walker, Deputy Manager at Chelmsford Care Centre

Thank you so much for taking the time to write this review and share with others your experiences of the care provided for your dad at Chelmsford Care Centre. We are so happy that we have the opportunity to care for your dad and thank you for allowing us the privilege.


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Review from Jonathan M (Son of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Chelsmford Care Centre for three months towards the end of 2024 and I have been delighted with the high standards of care and support he received during this time. The staff are incredible and treated my father with care, support and dignity. They are clearly passionate in
what they do and treat the the service users with warmth and kindness. They were always very welcoming and friendly when visiting and were able to converse about my father when required. The building itself is situated in a lovely country setting and very secure. It was always clean and well-maintained and the food always looked and smelt delicious.

Reply from Zoe Walker, Deputy Manager at Chelmsford Care Centre

Thank you so much for taking the time to write this review and share with others your experiences of the care provided for your dad at Chelmsford Care Centre. We are so happy that we have the opportunity to care for your dad and thank you for allowing us the privilege.


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Review from Sue S (Sister of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother came into Chelmsford Care Centre after a long stay in hospital. Initially I was disappointed he hadn't returned to his previous care home but I now know he is in the right place. Staff are kind and caring, the room is kept beautifully clean and tidy. Staff are observant and problems he may
have are dealt with promptly. I feel that he is safe and treated with respect and dignity. Home is well led and having been a nurse myself, I'm pleased with the high standard of this care facility - outstanding.

Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

Thank you for taking the time to leave us a review. I am so grateful that, after your initial disappointment of the change in home, we have been able to reassure you with the safe care and attention. We thank you for allowing us the opportunity and pleasure of caring for your brother.


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Review from Angie P (Daughter of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Chelmsford Care Centre since February of this year and I am impressed by their communication and also the high level of care.
The staff are always welcoming and kind and they look after my dad very well indeed. The centre is very clean and my dad's room is always clean and tidy.
The main thing I am happy about is the way that staff have got to know my dad and treat him kindly and with respect. This gives me peace of mind as it is vital that my dad feels safe and cared for. The manager also has an open door policy and I experience her as very professional and also knowledgeable about my dad's care. She is also a kind, personable and caring person. Its important to me that senior staff lead by example with their own practice this is what happens at the nursing home.

Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

Thank you so much for taking the time to write this review and share with others your experiences of the care provided for your dad at Chelmsford Care Centre. We are so happy that we have the opportunity to care for your dad and thank you for allowing us the privilege.


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Review from Peter M (Brother of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was transferred by the local hospital to the Care Centre at very short notice and against my wishes. On my initial visit, I waited while a carer prepared my brother and settled him into his room. When my brother was ready, a nurse went in to see him. She was very concerned about his physical
state and that special food hadn't come with him from the hospital, Nor was there any transfer/handover information. I went and brought food back from the hospital while the nurse dealt with sorting out medication.
I returned as the wing manager was going home but she returned into the home with me to sort out the food. I was impressed by the manager's approach but also by the duty nurse, who struck me as very focused on ensuring her patient's priorities were addressed.
Over several visits the main duty nurses have always been thorough and have come up with improvement suggestions of their own, and communicate updates and changes clearly, which is welcome.

Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

Thank you so much for taking the time to review the care and service provided for your brother at Chelmsford Care Centre. It makes me so proud to see that the nursing, care and management staff have all contributed to the wonderful review and so glad that you feel the communication and updates have met your needs and indeed the care for your brother.


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Review from T B (Daughter of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all for making my mum so comfortable in her new environment. Especially to the manager who understood when I required my mum to change rooms which was performed immediately with the staffs assistance.

Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

Thank you so much for taking the time to complete a review of the care service provided for your mum at Chelmsford Care Centre. We are so happy that you have felt supported throughout the process and that all assistance provided by the management team has been up to your expectation. It is an honour for us to care for your loved one.


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Review from R G (Husband of Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This nursing home has the potential to be first class. It has an excellent infrastructure and by and large competent staff who are caring and loving, but there frequently seem to be too few to manage the needs of their residents properly all the time. My wife's primary need is for palliative care on
a surgical wound resulting from some traumatic failed surgery on her leg. It is of great importance that this wound be protected from the possibility of infection. However on more than one occasion, the carer cleaning her up after incontinence, have removed the dressing and failed to report to nursing staff the need for a fresh dressing, leading to a possibility of wound infection by Escherichia Coli, which could be disastrous. I have drawn attention to this concern and currently it appears under control but it needs constant vigilance.

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Review from Kate T (Daughter of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has recently completed a short recuperation placement in the Lilibet Unit at this excellent care centre following a stay in hospital. He has received fantastic care throughout at what has been an emotional time for all the family. The whole team - care staff, nurses, management, maintenance,
reception, laundry and kitchen - all went out of their way to make Dad's stay as comfortable as possible and as a family we couldn't have felt more supported throughout. The care team have shown kindness, compassion, respect and dignity at all times, along with the required bucketloads of patience. They are complete gems who do a very difficult job with a smile on their face always and with kindness for everyone. We cannot recommend the centre highly enough - Thank you all so much!

Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

Thank you so much for taking the time to review Chelmsford Care Centre. We are so grateful for your kind words and to hear how supported you felt during the time in which your dad was in our care. It was a privilege for us to be able to care for him and so glad that he was able to get strong enough to return to his own home with his family.


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Review from E P (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the staff to be very caring and friendly. The care given was excellent, which made my stepdad's stay very stress-free, in fact, he was sad to leave the staff when his stay ended.

Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

Thank you for taking the time to leave us a review of the service your stepdad received. It was a pleasure for us to care for him.


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Review from S P (Wife of Resident) published on 26 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This nursing home is outstanding. The most caring, helpful team anyone could wish for.

Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

Thank you so much for taking the time to complete a review for the home and for the amazing comments the team will be so proud. It was a pleasure to care for your husband.


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Review from L G (Daughter of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just left Chelmsford Care Centre having spent the past 7 months in their care. I cannot thank the management and staff enough for their wonderful, kind and compassionate treatment of my mum. They took the time to get to know her and welcomed us all, family and friends whenever we visited
her.
I received so much support and advice at a difficult time, and for that I am very grateful. It was a sad day when Mum finally left Chelmsford Care Centre to go to her new care home. Thank you all so much.

Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

Thank you for your heartfelt review. We are deeply touched by your kind words and are grateful for the opportunity to have cared for your mum over the past seven months. Our team strives to provide compassionate and personalised care, and it is rewarding to hear that our efforts made a positive impact on your family during a challenging time. We wish your mum all the best in her new care home and are always here to support you.


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Review from R W (Husband of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Entering a care home after a daunting experience sometimes feels like trying to see through s dense mist. My wife entered their care in July 2023.
As the mist clears away, I now see a truer picture of my wife's care and mind we had received. Unfortunately now moving on to a new provider, we hope to
receive the same pleasant experience as got from this home.
A pleasant and willing-to-help atmosphere greeted us, not easily seen at the time of entry, which became clearer later.
The lasting commitment of care from care/nursing staff to do their best, for our loved ones, becomes apparent soon after arrival, this also gave me comfort and support.
All of this was effortlessly performed without any fuss, with diligence to their work and surroundings.
All care given is acknowledged with compassion, reassurance, and a compassionate smile, banter is there to keep all residents' spirits up which is sometimes the best treatment.
If you are still feeling unsure about this home, check out with them about any concerns you may have.
We have a genuine reluctance to move away, from their care, and hope you will receive the same standard of excellent care.

Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

Thank you so much for taking the time to review the experience you have had with Chelmsford Care Centre. It was a pleasure to care for your wife and also a pleasure to have got to know you. We all miss you both.


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Review from M S (Wife of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would thoroughly recommend Chelmsford Care Centre! I was impressed from the moment I entered the home. I felt a connection immediately. The management was so understanding and compassionate, that I felt my husband was in very good and experienced hands. My husband was given 1st class care, compassion,
and total dignity by very pleasant carers. Being allowed to stay over when I felt the need was wonderful. Consequently, I was with my husband until the very end, which was so comforting

Reply from klara scally, Deputy Manager at Chelmsford Care Centre

Thank you for your kind words. It was our privilege to care for your husband. I will pass on your lovely comments to the care team.


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Review from Lesley S (Wife of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was lucky enough to be able to have my husband's care taken over, from me, by the wonderful staff here. Until he unfortunately passed away last week. I will always be grateful to them for doing what I wish and should have done, for the past year. Thank you all from the bottom of my broken heart. The
management is so lucky to have such, caring amazing staff. Well done and thank you.

Reply from klara scally, Deputy Manager at Chelmsford Care Centre

Thank you for taking the time to leave us a positive review. It was a pleasure to be able to care for your lovely husband over the last year. I will share your review with our staff.


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Review from H V (Daughter of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dad stayed at Chelmsford Care Centre for a few weeks in July 2023. As a family, we became concerned about dad's level of care so we arranged to speak with the manager. Sadly dad passed away before we had the meeting. On the morning of my dad's death, the ambulance crew raised a safeguarding concern
against Chelmsford Care Centre based on what they witnessed. The Council took up the complaint and fully substantiated the safeguarding concern. The Council stated that the nursing staff did not appear to take the appropriate action and escalate concerns in a timely manner. Chelmsford Care Centre used agency staff who may not have been familiar with the home's policy & procedures and the correct levels of training and competencies appeared to be lacking for overseas nurses. CQC was informed. The Council requested that medical staff and care staff were retrained and their policy & procedures updated. As a family, we are still very upset that our dad was neglected by Chelmsford Care Centre. Dad went into the care home to be looked after and to be safe - sadly he was neither safe nor cared for.

Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

We take all feedback very seriously; Our aim is to provide the best possible care to those we support, and it is something we take seriously when the care falls short of this. Please rest assured that this was thoroughly investigated and appropriate action implemented. We are sorry for your loss and should you wish to contact us and discuss then please contact me on the details provided.


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Review from J H (Wife of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chelmsford Care Centre, in particular 'Lilibet' zone of which I have experience creates a happy, safe and secure home for it's residents. Management, nurses, carers and facilities staff treat residents with kindness and an exceptional level of care. Nursing staff deal well with pre-existing medical
conditions and are alert to changes in physical and mental health. Meals are excellent, varied, balanced and well-cooked. Visiting family members are made to feel welcome. In all the home more than exceeds my expectations.

Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

I would like to say thank you for taking the time to review our service, it is lovely to hear that you feel welcomed into the service at all times by our staff team and that your loved one is given the care and attention from our nurses and care staff team and overall support from the management team. We thank you for giving us the opportunity to support you and your loved one and would happily welcome any feedback on any areas of improvement you would like to suggest.


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Review from Sharon B (Daughter of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in Chelmsford Care Centre at the moment. After over four months in hospital, which was the most horrendous experience, this is an amazing care centre. They all genuinely worry for her care, whether it’s the carers, the nurses and doctors and even the dining staff. Everyone knows her by name
and everyone is so helpful. The rooms are made so you can make them as homely as you like. They always have something happening to keep everyone happy. So far we’ve had choirs singing, Halloween was literally a hoot with decorations and giggles. And Mum's even looking forward to Christmas if we aren’t home by then. Mum loves all the carers but her favourite is definitely one carer in particular as she’s so caring to Mum and all of our family members.

Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

Thank you for taking the time to review the service given by Chelmsford Care Centre. We are so happy that we have been able to meet your expectations for the care given to your mum.


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Review from Gerald H (Son of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in this home for the last weeks of her life. At a difficult time, the staff worked tirelessly to ensure her experience was a positive one. Mum was convinced the staff were a mixture of saints and angels. Whenever the family visited, which was frequently, we were given updates, encouragement,
support and drinks. Our experience of this home was very positive.

Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

Thank you so much for taking the time to leave us such a positive review. I am so glad that your mum and family had a positive experience from everyone at Chelmsford Care Centre. It was an honour to be given the opportunity to care for your mum in her final stages of life. I will share your review with our staff team.


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Current Review Score: 9.5 (9.509)

Overview of Review Score

The Review Score of 9.5 (9.509) out of 10 for Chelmsford Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.509 for Chelmsford Care Centre is calculated as follows: ( (175 Excellents x 5) + (18 Goods x 4) + (18 Satisfactorys x 3) + (3 Poors x 2) + (12 Very Poors x 1) ) ÷ 226 Ratings = 4.509

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chelmsford Care Centre is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Frequently Asked Questions about Chelmsford Care Centre

What types of Care is Chelmsford Care Centre registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chelmsford Care Centre provide?

Palliative Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Chelmsford Care Centre have?

There are 70 Single Rooms.

What are the Facilities & Services at Chelmsford Care Centre?

Own Furniture if required, Smoking not permitted, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chelmsford Care Centre to the centre of Chelmsford?

3.9 mile(s) as the crow flies, distance by road may be significantly further.