Chelmsford Care Centre

East Hanningfield Road, Howe Green, Chelmsford CM2 7TP
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9.5 26 Reviews
  • Chelmsford Care Centre, Chelmsford
Chelmsford Care Centre provides person-centred residential and nursing care in a home situated in Howe Green, Chelmsford. The team offer care for a wide range of requirements including (but not limited to) dementia and Alzheimer's, cancer, epilepsy and brain injuries. They are compassionate and caring, dedicating time to get to know each resident on a personal level so they can better understand the care they need as well as their personal preferences.

There are 70 bedrooms in the home, all with en suite facilities and a phone and television point. There is also a bar on site where residents can enjoy a chat over a tipple, and a spacious dining area to enjoy meals prepared by the in house kitchen team.

The team understand that the move to a care home can be a difficult period for both the person and their loved ones. They encourage potential residents to come along and see the home in person, so please get in touch if you'd like to find out more.

Care Provided by Chelmsford Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joann Harmon (Registered Manager)
  • Admission Criteria
    • Our admission policy ensures that every prospective resident receives a thorough and personalised pre-admission assessment to determine whether we can meet their needs safely and competently. We involve the individual, their family, and any relevant professionals in this process, aiming to provide clear, accessible information so they can make an informed choice about moving into the care home. Key steps in our process: Initial Enquiry: We log all enquiries, provide an information pack, and invite the prospective resident to visit the home. Pre-Admission Assessment: We assess physical, psychological, and social needs, ensuring any necessary equipment or specialist care can be arranged before admission. Capacity and Consent: We follow the Mental Capacity Act, ensuring the individual consents to the process or that decisions are made in their best interests if needed. Financial and Legal Clarity: Funding arrangements (private, social care, or NHS-funded) are confirmed upfront, and legal agreements are put in place before admission. On Admission: The resident is welcomed, introduced to staff, and supported to settle in. Key risk assessments (such as falls and evacuation plans) are completed within 12 hours, and personalised care plans are finalised within the first week. Ongoing Review: A formal review is held within 28 days to ensure the placement is suitable and to gather feedback on the resident’s experience. Our approach is person-centred, aiming to make the transition into the home as smooth, informed, and supportive as possible. We also conduct regular audits to maintain high standards and ensure all legal and regulatory requirements are met.
    • Ages 18+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Chelmsford Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,760
    • Self-Funded Residential Dementia Care from £1,760
    • Self-Funded Nursing Care from £1,760
    • Self-Funded Nursing Dementia Care from £1,760
    • RESPITE Self-Funded Residential Care from £1,760
    • RESPITE Self-Funded Residential Dementia Care from £1,760
    • RESPITE Self-Funded Nursing Care from £1,760
    • RESPITE Self-Funded Nursing Dementia Care from £1,760
  • Our standard fees cover accommodation, meals, housekeeping, personal care, and a range of social activities designed to support residents’ wellbeing. Basic laundry services are also included as part of our standard offering.


    Some additional services, such as hairdressing, chiropody, and certain therapies, are available at an extra cost. These optional services are arranged directly with the providers, and residents or their representatives will always be informed of the charges in advance.


    Where a resident’s care needs exceed the funding provided by their local authority or the NHS, top-up fees may apply. These are agreed transparently with families or representatives before admission, so everyone understands the financial commitment involved.


    We are committed to providing clear and open communication about all fees, and full details are provided in our information pack, which is available on request.


  • (these prices are only a guideline, please contact Chelmsford Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • The team value the importance of visitors in the lives of residents and fully support their right to maintain contact with family, friends, and loved ones. The visitors policy ensures that visits are welcomed, safe, and respectful of each resident’s personal wishes.


    Key points of policy:


    Open Visiting: Visitors are welcome at any time, unless a resident personally requests limited visits or there is an outbreak of infection, in which case the home will follow health and safety guidance.


    Resident Choice: Each resident can decide who they want to see, and this choice will be recorded in their care plan. If a resident lacks the capacity to make this decision, the Mental Capacity Act will guide the process to ensure visits still support their best interests.


    Visitor Registration: All visitors must sign in and out at reception and follow any health and safety procedures in place.


    Privacy and Respect: Residents have the right to refuse visitors, and this will always be respected. Visitors will not be allowed into other residents’ rooms without express permission.


    Food and Personal Items: Any food or personal items brought in for a resident must be declared to staff to ensure safety and dietary needs are considered.


    Infection Control: Visitors who feel unwell, especially with symptoms of transmissible infections (such as flu, COVID-19, or norovirus), are asked to postpone their visit until they are well.


    Conflict and Safeguarding: If a visitor’s behaviour poses a risk to residents, staff, or the home environment, management will intervene. In serious cases, visits may be restricted or conditions imposed, with advice from the Safeguarding Team if necessary.


    Outbreak Management: In the event of a public health incident, the home will follow local and national guidance, offering alternatives like video calls or window visits if needed.


    Feedback and Complaints: Visitors are encouraged to provide feedback and raise any concerns, which will be handled through the Complaints, Suggestions and Compliments Policy.


    Our goal is to make every visit a positive, safe, and supportive experience for all.


  • Parking
  • Onsite private parking


Total of 26, showing 21-26
9.5

Chelmsford Care Centre has a Review Score of 9.5 (9.509) out of 10, based on 20 reviews in the last 2 years. Over all time Chelmsford Care Centre has 26 reviews.

Overall Experience

  • 21
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  • 2
  • 0
  • 2

Date Published

26
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6
Overall Experience  Overall Experience 5.0 out of 5

After 80 days in hospital Chelmsford Care Centre gave my dad the chance of a six week respite. he loved the chance to get back to himself. All teething problems offer their reopening was quickly addressed. Overall and excellent experience for my dad and his family.

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Overall Experience  Overall Experience 4.0 out of 5

My mum was with Chelmsford Care Centre for approximately six weeks. In that time she was extremely well cared for. Staff were all friendly and approachable and went out of their way to make my mother's stay as good as it could be. There always seemed to be tea and biscuits about and soft drinks available.
Activities were available to those who wanted to participate. Menus for dinner always gave options and a good choice. My mother's room was always clean and tidy. She did spend most of her time in the community room and there was always plenty of staff available to watch the residents and interact with them. Very grateful to all the staff for the care and kindness they showed my mum while she was there.

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Overall Experience  Overall Experience 5.0 out of 5

I really cannot recommend Chelmsford Care Home enough. The care and compassion they showed my mum was of the highest level. They went above and beyond at every stage of her care. I will always be so grateful for that. The managers are so approachable, friendly and professional and have an amazing team
behind them. The home has been renovated to such a high standard and is warm, welcoming and has a lovely feel to it. Thank you all so much.

Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

Thank you so much for taking the time to leave us such a positive review. I am so glad that we were able to meet your expectations and give your loved one the care and support needed. I will share your review with the team.
Thank you again.


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Overall Experience  Overall Experience 5.0 out of 5

We have been so impressed with the care that my dad is receiving at Chelmsford Care Centre. The staff are so caring, compassionate and helpful. It's clear that they love what they do and take pride in making sure that their residents are well cared for.
My dad had a stroke six months ago and has needed
a significant amount of care ever since. We have had some pretty bad experiences with his care in hospital and we were ready to give up hope when we finally got him accepted into Chelmsford Care Centre. Since he's been there, he's shown improvement and we couldn't be more grateful. The team there go above and beyond for our family every day, even making sure my mum gets a chance to eat with my dad so she doesn't get too tired out taking care of him. I can't thank them enough for everything they do every day!
The facilities are bright and clean, there's plenty of space for residents to relax and recover. It's such a relief knowing that my dad is finally receiving the best possible care!

Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

Thank you so much for taking the time to leave us a review. I am so glad that we have been able to meet your expectations and ensure the care your dad receives and the support the rest of the family receives has been a five-star experience. I will share this with the rest of the team.
Thank you from Chelmsford Care Centre.


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Overall Experience  Overall Experience 5.0 out of 5

I find the staff very friendly and kind.
Very clean rooms.
Food is excellent and presented well. Staff are very attentive at all times.
Security is excellent. Cannot find anything to dislike.
Would recommend to anyone who wanted care for their family or friends.

Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

Thank you for taking the time to give us a positive five-star review. We are so glad we have been able to meet your expectation and give your loved one and yourself a positive experience here at Chelmsford Care Centre.


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Overall Experience  Overall Experience 3.0 out of 5

Staff were very friendly. The home was lovely and clean and well decorated.
Felt they were lacking in things for patients. Today seemed very quiet and clinical. Was surprised at the amount of locked doors there were.
Felt a bit closed in. Food seemed adequate.
Early days I believe.

Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre

We are very sorry we were unable to meet your expectation in all areas. If you would like to meet with the management team to discuss this, we would be happy to do so and try and make this a more positive experience.


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Current Review Score: 9.5 (9.509)

Overview of Review Score

The Review Score of 9.5 (9.509) out of 10 for Chelmsford Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.509 for Chelmsford Care Centre is calculated as follows: ( (175 Excellents x 5) + (18 Goods x 4) + (18 Satisfactorys x 3) + (3 Poors x 2) + (12 Very Poors x 1) ) ÷ 226 Ratings = 4.509

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chelmsford Care Centre is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Aug 2024

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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