Our standard fees cover accommodation, meals, housekeeping, personal care, and a range of social activities designed to support residents’ wellbeing. Basic laundry services are also included as part of our standard offering.
Some additional services, such as hairdressing, chiropody, and certain therapies, are available at an extra cost. These optional services are arranged directly with the providers, and residents or their representatives will always be informed of the charges in advance.
Where a resident’s care needs exceed the funding provided by their local authority or the NHS, top-up fees may apply. These are agreed transparently with families or representatives before admission, so everyone understands the financial commitment involved.
We are committed to providing clear and open communication about all fees, and full details are provided in our information pack, which is available on request.
The team value the importance of visitors in the lives of residents and fully support their right to maintain contact with family, friends, and loved ones. The visitors policy ensures that visits are welcomed, safe, and respectful of each resident’s personal wishes.
Key points of policy:
Open Visiting: Visitors are welcome at any time, unless a resident personally requests limited visits or there is an outbreak of infection, in which case the home will follow health and safety guidance.
Resident Choice: Each resident can decide who they want to see, and this choice will be recorded in their care plan. If a resident lacks the capacity to make this decision, the Mental Capacity Act will guide the process to ensure visits still support their best interests.
Visitor Registration: All visitors must sign in and out at reception and follow any health and safety procedures in place.
Privacy and Respect: Residents have the right to refuse visitors, and this will always be respected. Visitors will not be allowed into other residents’ rooms without express permission.
Food and Personal Items: Any food or personal items brought in for a resident must be declared to staff to ensure safety and dietary needs are considered.
Infection Control: Visitors who feel unwell, especially with symptoms of transmissible infections (such as flu, COVID-19, or norovirus), are asked to postpone their visit until they are well.
Conflict and Safeguarding: If a visitor’s behaviour poses a risk to residents, staff, or the home environment, management will intervene. In serious cases, visits may be restricted or conditions imposed, with advice from the Safeguarding Team if necessary.
Outbreak Management: In the event of a public health incident, the home will follow local and national guidance, offering alternatives like video calls or window visits if needed.
Feedback and Complaints: Visitors are encouraged to provide feedback and raise any concerns, which will be handled through the Complaints, Suggestions and Compliments Policy.
Our goal is to make every visit a positive, safe, and supportive experience for all.
Onsite private parking
Chelmsford Care Centre has a Review Score of 9.5 (9.509) out of 10, based on 20 reviews in the last 2 years. Over all time Chelmsford Care Centre has 26 reviews.
Review from Mark B (Son of Resident) published on 28 February 2023
Submitted via Postal Card •
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Review from Catherine C (Daughter of Resident) published on 8 February 2023
Submitted via Website •
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Review from Kerry G (Daughter of Resident) published on 30 January 2023
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Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre
Thank you so much for taking the time to leave us such a positive review. I am so glad that we were able to meet your expectations and give your loved one the care and support needed. I will share your review with the team.
Thank you again.
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Review from Danielle H (Daughter of Resident) published on 17 January 2023
Submitted via Website •
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Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre
Thank you so much for taking the time to leave us a review. I am so glad that we have been able to meet your expectations and ensure the care your dad receives and the support the rest of the family receives has been a five-star experience. I will share this with the rest of the team.
Thank you from Chelmsford Care Centre.
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Review from Maria M (Wife of Resident) published on 10 January 2023
Submitted via Website •
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Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre
Thank you for taking the time to give us a positive five-star review. We are so glad we have been able to meet your expectation and give your loved one and yourself a positive experience here at Chelmsford Care Centre.
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Review from Shirley D (Sister of Resident) published on 9 January 2023
Submitted via Website •
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Reply from Joann Harmon, Registered Manager at Chelmsford Care Centre
We are very sorry we were unable to meet your expectation in all areas. If you would like to meet with the management team to discuss this, we would be happy to do so and try and make this a more positive experience.
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The Review Score of 9.5 (9.509) out of 10 for Chelmsford Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.509 for Chelmsford Care Centre is calculated as follows: ( (175 Excellents x 5) + (18 Goods x 4) + (18 Satisfactorys x 3) + (3 Poors x 2) + (12 Very Poors x 1) ) ÷ 226 Ratings = 4.509
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Chelmsford Care Centre is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Aug 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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