The Gables

Bennett Drive, Hagley, Stourbridge DY9 0WA
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9.9 35 Reviews
  • The Gables, Stourbridge
The Gables is a luxury care home in Hagley, Worcestershire, offering residential and dementia care. They also offer convalescence and respite care.

Situated at the roundabout of Kidderminster Road and Stourbridge Road, close to Hagley village, The Gables is a luxury care home by Cinnamon Care Collection. Cinnamon Care Collection has been recognised as a Top 20 Most Recommended Care Home Group by carehome.co.uk since 2018.

This exclusive home provides residential, dementia and respite care within a wonderful environment with facilities and services designed around residents' desires. The accommodation includes 53 fully furnished en-suite rooms plus 4 one-bedroom care suites. The care suites include an en-suite bedroom, lounge and kitchenette and are ideal for couples or individuals who are looking for greater independence and space.

All Cinnamon care teams undergo regular training and spend time understanding residents' needs and wishes. Team members have the latest Person Centred Software which is updated via handsets meaning accessing and recording care records are instant.

The specially designed dementia community has been thoughtfully created with sensory and reminiscence areas to enhance residents' lives. The events and activities team spend time learning about a person's life and tailor events to suit their needs.

The home is split into a number of smaller communities each with their own lounges and dining rooms. The chefs provide a sumptuous menu creating attractively presented and delicious dishes using the best fresh produce.

Facilities are unrivalled and include a private dining room available for family celebrations, café-bar, cinema, hair and beauty salon, spa bathrooms, landscaped gardens, reception as well as a vehicle for outings to local places of interest.

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Care Provided by The Gables

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Donna Moore (Associate General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (53)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2022
    • Number of floors: 3

Funding & Fees Guide for The Gables

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,425
    • Self-Funded Residential Dementia Care from £1,425
    • RESPITE Self-Funded Residential Care from £1,525
    • RESPITE Self-Funded Residential Dementia Care from £1,525

  • Fees are dependent on care needs and room chosen. Fees inclusive of care, room, all meals, snacks and drinks, activities, housekeeping and laundry, telephone (inclusive of local calls).
  • (these prices are only a guideline, please contact The Gables to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Gables Reviews (35)

Total of 35, showing 21-35
9.9

The Gables has a Review Score of 9.9 (9.900) out of 10, based on 35 reviews in the last 2 years. Over all time The Gables has 35 reviews.

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Review from Christopher H (Husband of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has found that it more than exceeded her expectations.
Room comfortable - facilities met her needs.
Staff have been excellent.
Only issue was the morning when they did not remind her to take her medication until late morning, and she had forgotten.
Would return.

Reply from James Skelding, Home Admissions Advisor at The Gables

We are really pleased that your wife had a nice stay with us. The staff really appreciate your feedback.


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Review from B W (Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very good, friendly, efficient and pleasant.The roles of some staff were not clear to me but it didn't have to be.

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you for your review. The Gables Team are really pleased that your experience with us was such a positive one.


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Review from Abby H (Daughter of Resident) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom is very happy here. The staff are lovely and they treat her as if she were their mom. Couldn’t ask for more. Very happy knowing Mom is happy and so well cared for. It’s lovely that we are all involved as a family. We are always welcome and included in all of the activities that are on offer. It’s
so reassuring to see Mom engaging and enjoying the company of the other residents and she is eating so much better. Her room is beautiful and she is very comfortable in her environment.

Reply from James Skelding, Home Admissions Advisor at The Gables

We are really pleased to hear how happy your mom is at The Gables. The entire team have been made aware of your kind comments and take great satisfaction from them. Thank you.


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Review from T R (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I have been overjoyed with the care our mother has received since moving to The Gables in December 2022. The standard of care both personal and social is excellent. The range of daily activities is superb, the food, the cleanliness all is first rate. Every member of staff is kind and compassionate
and they all demonstrate kindness and love to all the residents. Nothing is too much trouble.

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you so much for taking the time to share your experience of The Gables, it will be a pleasure to share this with our team. We take great pride in ensuring that we provide the highest standard of care.


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Review from Rhona A (Friend of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In comparison to many care homes, I found walking into The Gables a very uplifting experience. The staff are warm and friendly, always willing to help, nothing is too much trouble. Since my friend became a resident I have visited daily at different times and noticed the care given is dignified and consistent
with individual needs. The care is of a very high standard with staff being friendly and supportive, day and night. My friend is happy and very contented. Meals are well-planned planned, look very appealing and nutritious. Well done to all staff for creating a homely experience.

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you for taking the time to leave such nice comments. The whole team at The Gables work tirelessly to provide the best care possible for our residents and their friends and family. We're all so glad you have had an uplifting experience.


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Review from Jilli G (Daughter of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having looked at several local care homes, as a family, we decided on The Gables, as we’d all enjoy living in the lovely surroundings, with the delicious food and wonderful care. From the moment you arrive, you are part of The Gables family, residents, their family and all the wonderful staff. It’s
home from home, but with good company and activities taking place throughout the day. So pleased that Mum is where she is for her final years. Luxury on all levels. Thank you, Gables team.

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you for taking the time to share your thoughts on The Gables. Your comments mean a great deal to the whole team.


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Review from P T (Son of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into The Gables in November 2022 and from day one the level of care shown to her by staff at all levels has been exceptional. Whenever we visit we are always guaranteed a warm welcome and a relaxed environment. The quality of the home throughout is very high but more important, it is
backed up by excellent care and support for its residents.

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you for sharing your and your mother's experience of The Gables. It means a great deal to everyone in the team. We all strive to offer exceptional levels of care in a warm and welcoming environment.


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Review from A T (Daughter of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Gables is like a 5-star hotel backed up with 5-star care. My mum is so well looked after and we are always warmly welcomed by the management and staff and invited to many of the activities. It gives me peace of mind to know my mum is in such a lovely caring home.

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you so much for taking the time to share your experience of The Gables, it will be a pleasure to share this with our team. We take great pride in ensuring that everyone who visits or resides in our home receives a 5-star service.


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Review from Helen F (Friend of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always welcomed, warm hospitality, delicious coffee and cookies, such comfortable surroundings, light and airy. Superb decor and furnishings. I always enjoy my visits-they are not completely altruistic! Fab care home-the place to be!

Reply from Emily Hocking, Home Admissions Advisor at The Gables

It is so lovely to hear that you enjoy visiting The Gables just as much as we love having you here. Our team will be so happy to hear your glowing review.


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Review from S C (Friend of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and great staff, friendly, helpful and attentive.

Reply from Emily Hocking, Home Admissions Advisor at The Gables

Thank you for your feedback, it's great to hear that out staff team are so nice.


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Review from Rebecca P (Daughter-in-law of Resident) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I start? From the moment I contacted staff at The Gables (in a crisis situation) they have been amazing!
My mother-in-law was transferred to the Gables after having a very poor experience in a step-down care home placement following a hospital admission.
The process of her being assessed
and accepted for respite was so efficient minimising further distress of remaining where she was.
Staff are so fantastic at The Gables that she has decided she doesn't want to leave and is now a permanent resident! We always feel so welcome visiting her, like home from home. Friendly faces, supportive and understanding.
The activities are really engaging and varied with what appears to be something different going on every day.
The food is amazing and we have enjoyed a special dining with our relatives for the first time in 4 years thanks to the environment. So much more to say but no space - simply thank you!

Reply from Emily Hocking, Home Admissions Advisor at The Gables

It has been a pleasure to help your mother-in-law and wider family in settling into life at The Gables. It's so great to hear about how, not just your mother-in-law, but the whole family is able to share and enjoy experiences across the home. Thank you for taking the time to share such kind words, I will take great pleasure in sharing this feedback with our whole team.


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Review from Margaret W (Friend of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is just a second visit to my friend, I have had experience visiting several homes and this one is especially top of the list. Could not wish to end days in any better care. May it continue.

Reply from Emily Hocking, Home Admissions Advisor at The Gables

Thank you so much for sharing your experience of the home whilst visiting your friend.


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Review from Melanie T (Daughter of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father went to The Gables Care Home for two weeks of respite. From the initial home visit to the final day's stay, all staff involved showed professionalism, care, interest and treated Dad with respect which enabled him to settle quickly and to be 'home from home' with all the additional support
required. There was always a lovely atmosphere of care, calm and happy chatter, with activities planned to keep residents active and involved. The food was excellent too! Lots of effort went into making the 'Coronation party' a truly happy celebration for residents and their families.

Reply from James Skelding, Home Admissions Advisor at The Gables

We are so pleased that your fathers stay with us was a happy one. The whole team at The Gables make a lot of effort to ensure that residents and their friends and families receive the highest standards of care. Your comments are much appreciated.


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Review from Karen J (Niece of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facility is fantastic and all of the staff are amazing. Aunty made her transition to the home from out of the area and this was well managed, they were sensitive and reassuring to my aunty. The deputy visited Aunty in her previous care setting, despite it being over four hours away and involving
an overnight stay. We are grateful that the transition was effectively managed and we felt very informed at every step. The staff are kind, caring and compassionate and communicate effectively at every level with residents, families and each other to ensure everyone is kept informed. Staff actively listen and respond to my aunty and treat her with the utmost respect. Aunty loves the activities and outings in the minibus and has loved having the companionship of the puppy that is in training to be a therapy puppy. We couldn't be more pleased with the care Aunty receives and thank all staff for their tireless efforts in keeping Aunty safe and well and meeting her every need.

Reply from Emily Hocking, Home Admissions Advisor at The Gables

It really is an absolute pleasure to support your aunt. We want to thank you so much for taking the time to share your and your aunt's experience of The Gables, not just whilst she's lived with us but also before moving in.


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Review from Kath G (Friend of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

High standard of care, excellent attitude of all staff. Kind, caring, thoughtful and very supportive, not only to residents but also to visitors, family and friends. All staff demonstrate quality skills, dedication and respect. More than happy to refer any of my family or friends to The Gables. Highly
recommended.

Reply from Emily Hocking, Home Admissions Advisor at The Gables

Thank you so much for taking the time to share your experience of The Gables, it will be a pleasure to share this with our team. We take great pride in ensuring that everyone who visits home is given the warmest of welcomes at every visit.


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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for The Gables is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for The Gables is calculated as follows: ( (372 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 408 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Gables is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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Meet the Team (6)

Donna

Donna Moore

Job Title: Associate General Manager

Joined: 2022

What I do:
I am proud to join The Gables team as Associate General Manager of this stunning care home in Hagley.


My experience:
I started my journey off in the care sector back in 1998 I started off as a health care assistant working in various care homes and was a personal assistant for a while until I fell pregnant with my oldest child. I completed my NVQ 2 and 3 in health care and continued to progress in various roles again within the care homes I became a senior carer in 2003 and then moved to community care once I had passed my driving test. I became a team leader in the community and then a medication technician in 2008. I then made the brave decision to do my nursing training back in 2009 and qualified as a general adult nurse in 2012. I always felt my goal in life was to provide the best possible care to anyone who I looked after. The feeling that I can help somebody made it my passion.


About me:
I am enthusiastic, ambitious, loyal, and hard working. I am a family woman with 5 (yes 5) children, 1 granddaughter and a husband who I married in 2011 whilst doing my nurse training, I love animals and have a British/American bulldog called Marley and 2 cats Loki and Luna (who are my fur babies). I enjoy watching I’m a Celebrity and Britain’s Got Talent. I am also a dab hand at cross stitch but can’t sew (lol). I really enjoy going out on family days out but also love it when I can go out with our adult family and friends and let our hair down.


James

James Skelding

Job Title: Home Admissions Advisor

Joined: 2023

WHAT I DO: I am the Home Admissions Advisor at The Gables Care Home and joined the team in July 2023. My role within the home is to guide families on their journey into residential care, to work with the community and to showcase our beautiful home.


MY EXPERIENCE: I have recently moved into this role having been an estate agent for nearly twenty years. My time spent helping people to move home has given me a good understanding of how important finding the right place to call home is. My move into the residential care sector comes from personal experience with moving a close family member into care, which gives me a level of empathy and understanding.


ABOUT ME: Outside of work, I am a husband and dad to five wonderful children and a cocker spaniel called Max. In what very little free time I have left, I enjoy paddle boarding and going to the gym.


Dwight

Dwight Clayton

Job Title: Head Chef

Joined: 2024

As Head Chef, I lead the experienced catering team within the home. We create varied menus, always using fresh ingredients prepared in-house to make delicious and nutritious meals with residents' tastes always taking priority. It is so rewarding to see the morale boost great food can give to people.


Nicola

Nicola Bissett

Job Title: Head Housekeeper

What do I do:
My role at The Gables as Head Housekeeper is to ensure my brilliant team of housekeepers and I maintain immaculate high standards throughout the home. We make sure all the communal areas and, of course, residents' rooms and suites are kept beautiful as well as looking after their laundry. I feel very privileged to be able to work with such a fantastic team and in such a luxurious home and enjoy interacting with our residents every day.


My experience:
I have worked in care for 4 years, and for over 2 years as a Head Housekeeper. I am really looking forward to meeting our families and residents and making sure I maintain high standards throughout the home. Previously I worked for Mothercare, where I gained a lot of experience in running the store, store presentation, housekeeping and dealing with the public.


About me:
In my spare time, I like to see my 2 grown-up daughters Chloe and Isabell and my two grandchildren. I also enjoy gardening & cooking, especially brownies. I also love to socialise with my friends as often as I can. I’m a very bubbly person and love speaking to the residents and hearing their stories about their lives. I will strive to go above and beyond for their needs.


Jason

Jason Tucker

Job Title: Maintenance Manager

Joined: 2023

What I Do: I am the home maintenance manager; I joined the team in March 2023. My role is to make sure all compliance is up to date and the home is safe for all residents, staff, and family members, I am also responsible for security on site and decoration of the home.


My experience: I have been in the maintenance sector for over 25 years, I’m qualified as an electrician, Carpenter, painter, and decorator. I have worked in the care sector for 5 years now, before working in care I spent 12 years working for Carillion, where I spent a lot of time travelling the country looking after banks and hospitals. I also spent 4 years in the armed forces.


About Me: Outside of work, I am a husband of 23 years and have 2 grown-up children who are the apple of my eye, all my spare time is spent with family and our dog Ben. I also enjoy football and rugby and long walks with my wife and dog over the countryside.


Jane

Jane Jackson

Job Title: Administrator

Joined: 2022

I transferred to the Gables from another Cinnamon Home to take up the role of administrator. The role is varied but enjoyable as I get to meet new residents and colleagues.