Can totally recommend 110%. Had a family celebration today and the food and service were excellent.
J L (Daughter of Resident)
It is a super friendly safe place to visit my grandparents.
K P (Granddaughter of Resident)
You can tell this is a very special place and everyone is treated so well.
Chris W (Friend of Resident)
Fee is subject to a pre-admission assessment and availability
Visitors warmly welcomed
Parking is available
Watermeadow Grange has a Review Score of 9.9 (9.929) out of 10, based on 34 reviews in the last 2 years. Over all time Watermeadow Grange has 34 reviews.
Review from L L (Daughter of Resident) published on 23 January 2025
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5.0 out of 5
Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange
Wow what a truly wonderful review, thank you so much, we will pass on your comments to the team. We are so happy that you were able to enjoy some family time in the knowledge that your dad was safe and being well looked after. We look forward to welcoming him back in the future!
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Review from Peter F (Resident) published on 22 November 2024
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5.0 out of 5
Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange
Thank you so much for your review and what a wonderful review it is! We are delighted to hear you're so happy living at Watermeadow Grange and we too enjoy you being here with us all. We hope you enjoy many more happy years here!
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Review from M P (Resident) published on 20 November 2024
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5.0 out of 5
Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange
Thank you for taking the time to write a review, we're really pleased you enjoyed your stay with us and it was so positive.
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Review from John S (Son of Resident) published on 15 November 2024
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5.0 out of 5
Reply from Katherine Stephens, General Manager at Watermeadow Grange
Thank you for taking the time to provide such lovely feedback. We are pleased to hear your mum is happy here and that you are kept up to date with her progress.
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Review from Sally R (Daughter of Resident) published on 15 November 2024
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5.0 out of 5
Reply from Katherine Stephens, General Manager at Watermeadow Grange
Thank you for taking the time to give feedback on your experience. We are pleased to hear that your mother feels the care she receives here is excellent and that she is enjoying the food. Please be assured that our staffing levels are consistent across the whole week.
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Review from B H (Son of Resident) published on 31 October 2024
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5.0 out of 5
Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange
Thank you so much for your lovely feedback and review of your experience. We're so pleased you all enjoyed your father's birthday celebration in our private dining facility! I will pass your comments on to the team.
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Review from L L (Friend of Resident) published on 22 October 2024
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5.0 out of 5
Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange
Thank you for your lovely review, we're pleased you enjoyed our private dining facility and the delicious food on offer. I will pass on your wonderful comments to the team and we look forward to welcoming you back in the future.
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Review from Vanessa U (Friend of Resident) published on 22 October 2024
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5.0 out of 5
Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange
Thank you for taking the time to write such a positive review and we are so pleased to hear you enjoyed your visit to our wonderful home. I will be sure to pass your comments on to the team.
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Review from Trudy C (Daughter of Resident) published on 18 October 2024
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5.0 out of 5
Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange
Thank you so much for taking the time to give us such a positive review. We are really pleased to hear that you were happy with the private dining facility and service available for your father's birthday and to be able to celebrate such an impressive milestone together as a family. We will be sure to pass on your lovely comments.
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Review from S S (Granddaughter of Resident) published on 1 October 2024
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5.0 out of 5
Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange
Thank you so much for taking the time to write us such a positive review. We are so pleased to hear that your family member is enjoying the food and outings, that's great news and I will pass it on to the team.
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Review from K P (Granddaughter of Resident) published on 12 September 2024
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5.0 out of 5
Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange
Thank you for taking the time to review our home, we are so pleased you enjoyed your visit and you found everyone so friendly. I will be sure to pass on your compliments to the team and we look forward to welcoming you back soon.
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Review from M S (Daughter-in-law of Resident) published on 6 September 2024
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5.0 out of 5
Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange
Thank you so much for taking the time to review our home, we are so pleased to hear you are so happy with the care your in-laws receive, we love caring for them both. We will make sure we share your wonderful feedback with the team!
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Review from J L (Daughter of Resident) published on 15 August 2024
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5.0 out of 5
Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange
What a wonderful review, thank you so much for taking the time to give us such amazing feedback, it means a lot to everyone here at Watermeadow Grange, we strive to make our residents and families feel welcome and looked after.
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Review from Gillian G (Friend of Resident) published on 25 July 2024
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5.0 out of 5
Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange
Thank you for taking the time to review our home, we're delighted to hear you enjoyed your visit and were able to make use of our wonderful Private Dining room. We look forward to seeing you again soon.
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Review from Kaya M (Friend of Resident) published on 25 July 2024
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5.0 out of 5
Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange
Many thanks for your review, we're delighted you enjoyed your lunch here, especially the dessert, we will pass your compliments on to the chef.
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Review from T N (Resident) published on 22 July 2024
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5.0 out of 5
Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange
Thank you so much for taking the time to leave us a review, your feedback is so important to us, we really enjoyed you coming to stay with us and hope to see you again soon!
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Review from Chris W (Friend of Resident) published on 5 July 2024
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5.0 out of 5
Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange
What a wonderful review, thank you so much for taking the time to review our home, we're so pleased to hear such positive comments and will pass them on to the team.
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Review from Maureen T (Resident) published on 13 June 2024
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5.0 out of 5
Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange
Thank you so much for taking the time to submit such a wonderful review; we are so pleased that you are so happy living here and thank you for choosing Watermeadow Grange!
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Review from K L (Son of Resident) published on 12 June 2024
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5.0 out of 5
Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange
Thank you so much for taking the time to review Watermeadow Grange, we are so pleased to hear your wonderful comments, I will be sure to pass them on to the team. The difference in your dad is huge and he really is part of the Watermeadow family!
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Review from Sandra W (Respite Resident) published on 12 June 2024
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5.0 out of 5
Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange
We're really pleased to hear your feedback on Watermeadow Grange and glad you felt you'd chosen the best place for your respite care. We've loved having you here and hope to see you again very soon, even if it is to just pop in for a coffee with us!
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The Review Score of 9.9 (9.929) out of 10 for Watermeadow Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.929 for Watermeadow Grange is calculated as follows: ( (371 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 396 Ratings = 4.929
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Watermeadow Grange is based on 34 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 34 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2023
What I do:
I am the General Manager at Watermeadow Grange. I am truly passionate about our community at Watermeadow Grange and believe it really is a wonderful place to live and work.
My experience:
As a nurse with 17 years of experience, I am passionate about supporting people to live their lives to the fullest. I have managed several different care settings including nursing homes and secure hospitals. I have also spent many years working as a palliative care nurse specialist, which is an area of nursing that remains a passion.
About me:
I live in Somerset with my husband, 2 boys and dogs. In my spare time, you’ll find me spending quality time with my family
Job Title: Home Admissions Advisor
Joined: 2023
Choosing the right care home is one of the most difficult decisions to make and having gone through this myself with my own family members I know first-hand the emotions this brings. My role is to guide and support you every step of the way and answer any questions or concerns you may have.
Job Title: Administrator
Joined: 2023
What I do:
Hello, my name is Louise Ford and I'm the Home Administrator at Watermeadow Grange. I'm responsible for the Financial and HR aspects of the home as well as managing and supporting the Administration Assistant and Reception Team.
My Experience:
I have over 25 years of experience in Administration within the Health and Social Care Industries. Public and Private sectors. The opportunity to put that experience to great use here is very rewarding for me.
I love working at Watermeadow Grange as every day is different, we are all one big enthusiastic team with the same goal.
About me:
I live in Exmouth and have brought up 3 lovely children there. In my spare time, you will find me with my nose in a book, in my garden or, in or near the water!
Job Title: Administration Assistant
Joined: 2023
What I do: As the Administration Assistant I am the first point of contact at the reception here at Watermeadow Grange, In addition to reception duties I complete a wide range of administrative duties supporting the Administrator within their role.
My Experience: My background has always been in the customer service industry, whether that be dealing with complaints in the motor industry to working as a barmaid and waitress.
About me: I have lived in Exeter most of my life but moved to Topsham in 2020 just before the first look down. I live with my 4 children who all attend the local school and my Husband. In my spare time, I enjoy watching my 2 sons play for the local rugby team and going on family days out or even hosting the odd family BBQ/ buffet lunch.
Job Title: Head Houskeeper
Joined: 2023
What I do… My name is Kate, I am head of housekeeping here at Watermeadow Grange. It is my job to ensure our beautiful home stays beautiful. I have a team of housekeepers who take so much pride in their work to make sure all rooms, communal areas, and laundry are completed to a 5* standard.
My experience… I have been in cleaning management/area management for over 15 years, working commercially within Tesco, Sainsbury and Waitrose. I have also worked domestically in student accommodation.
About me… In my spare time, I like to spend it with my husband and 2 children, going to the beach with our dog “Holly” and getting out as much as we can!
Job Title: Activities Coordinator
Joined: 2023
What I do:
Hello, my name is Lizzie and I am one of the Activities Coordinators here at Watermeadow Grange. We create a diverse activities and events programme with our residents taking into account what they are interested in as well as offering opportunities to try out new and different things. We also love working with our local community groups in Topsham and beyond.
My experience:
My background is in events coordination, working in the local community with families and groups creating diverse art projects, teaching English as well as running an Art Gallery in North Devon. I love working at Watermeadow Grange, being with such wonderful residents and the team here to make some new and old memories with our activities and events programme.
About me:
I live near Tiverton and have two grown-up sons George and Harry. I love my garden, reading, drawing, going on lots of adventures and spending time with family and friends.
Job Title: Head Chef
Joined: 2023
What I do:
My name is Lee and I am the Head Chef here at Watermeadow Grange.
My Experience:
I trained as a chef at Exeter college in 1996, after qualifying I worked at Combe House in Devon, Michael Canine’s award winning restaurant in Exeter as well as iconic restaurants such as the Carved Angel in Dartmouth. I later moved to London and worked in outside catering then became a chef on an exclusive private Yacht. I later moved to Fiji and opened my own restaurant, catering and events company with my wife Louise. We moved back to the UK with our young family when I joined The PIG and then Watermeadow Grange.
About me:
I am married with two young boys and our cat Marmalade. In my spare time I like to go walking, to eat out and spend quality with my family.
Job Title: Head of Maintenance
Joined: 2024
What I do:
I am the Head of Maintenance here at Watermeadow Grange, I am responsible for the upkeep or the building to the health and safety of our staff and residents.
My Experience:
Prior to joining Watermeadow Grange I was a self employed community maintenance man. Previously I have worked as a transport manager at a builders merchant and a colour technician at a bespoke wedding shoe company.
About me:
I live in Exmouth with my wife and 2 children, I've been with my wife for 22 years and in my spare time I ride motor cross bikes and attend events with my son as well as going on family days out with our gorgeous Staffie Rex
