Watermeadow Grange

Bewick Avenue, Topsham, Exeter EX3 0FF
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9.9 34 Reviews
  • Watermeadow Grange, Exeter
Watermeadow Grange is a brand-new luxury care home situated in the the historic town of Topsham, Exeter.

Part of the Cinnamon luxury care group, the home will offer the same high standard of care and state of the art facilities that this trusted and award-winning provider is known for.

At Watermeadow Grange, residents can relax and socialise in one of the luxurious lounges, the café bar or the cinema, host family and friends in one of the private dining rooms, or enjoy being pampered in the on-site hair and beauty salon.

There are 70 spacious en-suite bedrooms plus 8 luxury care suites, ideal for couples.

The highly trained and professional team will offer 24-hour residential care through person-centred care plans.

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Care Provided by Watermeadow Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Epilepsy
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Katherine Stephens (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (9)
    • Single Rooms with ensuite Wet Room (68)
    • Couples/Companion Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Number of floors: 3

Funding & Fees Guide for Watermeadow Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,648

  • Fee is subject to a pre-admission assessment and availability


  • (these prices are only a guideline, please contact Watermeadow Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors warmly welcomed


  • Parking

  • Parking is available


Watermeadow Grange Reviews (34)

Total of 34, showing 21-34
9.9

Watermeadow Grange has a Review Score of 9.9 (9.929) out of 10, based on 34 reviews in the last 2 years. Over all time Watermeadow Grange has 34 reviews.

Overall Experience

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Review from Charlotte M (Daughter of Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After considering a couple of care homes for Dad, we settled on Watermeadow Grange because, as a family, we felt it was the right place for him.
Dad knew the time had come for him to move into a home, and he had enjoyed looking around and meeting the managers.
All of the staff are friendly and treat
Dad with dignity and respect.
There are a variety of activities available, which Dad joins in with occasionally, and the organisers always check in with him if he is not there.
The food is great too!
Dad recently had an emergency hospital visit which was handled very professionally by the staff involved.
After a night in the hospital, Dad returned, and it was lovely to see the staff welcome him back; Dad was emotional too, as he was back where he felt at home with people he recognised.
As a family, we know Dad is being cared for and supported at Watermeadow and is happy there.
If we have any queries, they are answered quickly.

Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange

Thank you so very much for your truly wonderful review. We are so pleased to hear you are so happy with the care your dad receives at Watermeadow Grange and that he has settled so well into his new home. He certainly is part of the 'family' and has a wonderful sense of humour, which we all thoroughly enjoy!


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Review from J E (Daughter of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Watermeadow Grange six months ago. The care is excellent. There are always plenty of staff around. My mother has dementia so cannot always join in with some of the activities but the staff provide very person-centred care and she is encouraged and enabled to do as much as possible.
She tells me the staff are lovely and she feels safe and well cared for.

Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange

Thank you for such positive feedback, which we will share with the team. We are so pleased to hear you are happy with the care provided by the team and especially that your mum feels safe and well cared for!


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Review from Caroline N (Daughter of Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in respite in this amazing care home 3 times now, the staff and service is beyond outstanding, nothing is ever too much trouble. He was lucky enough to open the marketing suite in March 2023 as he was once the local policeman of Topsham. He is counting down the days until he returns
(and me to visit for the yummy cakes).

Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange

Thank you so much for your wonderful feedback, we're so pleased to hear your dad enjoys his stays with us and you like visiting just as much! We will share your feedback to the team and we look forward to welcoming him back very soon!


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Review from P D (Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I am having here at Watermeadow is of the highest ends. It is delivered with extreme kindness and empathy. I spent a lot of my earlier years alone, nursing my mother through rheumatoid arthritis and I had a little boy who was disabled. I therefore wholly appreciate the care I am having.

Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange

We are so pleased to hear you are happy living here at Watermeadow Grange, thank you for choosing it to be your home, we will share your feedback with the team which we are sure will be very much appreciated.


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Review from Hugh D (Son of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff who are tolerant of relatives coming in and out. Sensitive to my mother's needs. Willing to engage members of the local community to enhance the residents' lives, for example the singing group being led by the local choirmaster. Comfortable rooms with plenty of light. Staff are very
prompt to act and initiate procedures when there appears to be a medical issue.

Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange

Thank you for your kind words we will be sure to share this with the team. We are so pleased that you are happy with the care provided and the community relationships we have been building to help enhance our residents' lives. We love welcoming all our visitors to our home! Thank you and we look forward to seeing you again soon.


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Review from C M (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We arranged a luncheon at Watermeadow Grange for close family to celebrate the life of my Father who passed away at the home in February. His expressed wish was not to have a funeral but for the family to meet for a meal and remember all the good times we had enjoyed with him over the years. The occasion
could not have gone better. The food and service were excellent and the private dining room proved the perfect setting for his important occasion. The staff were all so caring and made such a great effort to make sure that my Mother felt supported on what was a very emotional day for her. The whole family is immensely grateful to all the wonderful people at Watermeadow Grange.

Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange

Thank you for taking the time to leave us such positive feedback. We are so pleased to hear that your family luncheon in private dining went so well and I know everyone involved felt privileged to be part of this celebration. We are also pleased that your Mum felt supported especially on that day.


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Review from Gary N (Son of Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father was initially booked in for two weeks of respite care, although sadly he passed away at the end of that period. We couldn't have wished for better care during his brief stay at Watermeadow Grange. The biggest compliment we can pay is that the facility is more like a hotel than a care home.
However, the biggest plus is the staff. Every member of the team that we met was friendly, professional and compassionate. They gave each family member the confidence to leave early at night knowing that Dad would be cared for. During his final hours, Dad and all family members were treated with the utmost care and dignity. Thoroughly recommended.

Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange

Thank you so much for taking the time to leave us such a wonderful review and an even bigger thank you for choosing us and trusting us to look after your father at such a difficult time for you all. It was our privilege to be able to look after him for the end stage of his life and be able to support you and your family too.


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Review from G S (Son of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous. A really lovely care home with great amenities including a cinema room with armchairs! Great activities for residents and amazing food!

Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange

What a wonderful review, we're so pleased to hear how happy you are with our home for your relative, we make every effort to make sure we run a meaningful activities programme for our residents and that we provide a varied and delicious menu. Your comments will be passed on to the team. Many thanks!


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Review from V M (Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have enjoyed social contact with all.

Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange

It is lovely to have such positive feedback, thank you for taking the time to leave us a review and we are so pleased you enjoyed your stay with us. We look forward to welcoming you back to Watermeadow Grange for another stay!


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Review from B G (Friend of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first time visited, I was very impressed with the open spaces and the decor. Very approachable staff who are all very pleasant, kind and helpful. Excellent food and peaceful surroundings. Everything is clean and tidy and it feels more like a 5-star hotel and very impressive. It is a delight to see
a friend in such nice conditions. The receptionist is lovely.

Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange

Thank you so much for taking the time to leave us a review, we are thrilled you enjoyed your visit and will of course pass on your wonderful comments to the team. We look forward to welcoming you back to Watermeadow Grange in the near future.


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Review from E B (Daughter of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely positive experience.
Attention to detail.
Respond to queries promptly.
High level of care.
Time is taken to listen.

Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange

Thank you so much for taking the time to review your experience of Watermeadow Grange, we are pleased to receive such positive feedback and will pass it on to the team.


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Review from H L (Daughter of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Watermeadow Grange recently. It was a huge upheaval for her to move from her own home. She has settled in really well and that is very much down to the gentle care and attention she has received from everyone since she moved in. On my visits, I have found everyone very friendly and helpful
and most importantly they all seem to really enjoy their work and genuinely care for the welfare of the residents. Nothing is too much trouble.


Watermeadow is truly a wonderful place in so many ways - the food is excellent - all freshly made and the food choices are tailored to all tastes. The surroundings are fabulous - very clean and very tastefully decorated throughout. The itinerary for activities for the residents is excellent - Mum particularly enjoys the daily exercise classes which have already impacted her general strength and mobility.


I feel that so much care and thought has gone into all aspects of the home and feel very lucky that we were able to secure a room for mum.


Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange

Wow what an amazing review which I will share with the team. Thank you so much for taking the time to review our home and we are so pleased that we're making such a positive difference to your mum.


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Review from C W (Daughter of Resident) published on 3 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always attentive - keen to bend to parent's needs. Always friendly and engage in conversation.

Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange

Thank you so much for taking the time to leave a review and leaving such positive feedback. We are so pleased you are happy with the service we are providing for your parents, the team takes great pride in delivering a high standard of care and this wonderful feedback reinforces that. Many thanks.


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Review from R G (Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staying at Watermeadow Grange was like being in a 5-star hotel. Food excellent. The staff are all so professional and caring without exception. I can't criticise anything about the beautiful home.

Reply from Selina Sapsford, Home Admissions Advisor at Watermeadow Grange

Thank you so much for taking the time to review our home and we are so pleased to hear you enjoyed your stay with us so much, what an amazing review! Your positive feedback means so much to everyone. Many thanks from Management and the Team


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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Watermeadow Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for Watermeadow Grange is calculated as follows: ( (371 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 396 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Watermeadow Grange is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (8)

Katherine

Katherine Stephens

Job Title: General Manager

Joined: 2023

What I do:
I am the General Manager at Watermeadow Grange. I am truly passionate about our community at Watermeadow Grange and believe it really is a wonderful place to live and work.


My experience:
As a nurse with 17 years of experience, I am passionate about supporting people to live their lives to the fullest. I have managed several different care settings including nursing homes and secure hospitals. I have also spent many years working as a palliative care nurse specialist, which is an area of nursing that remains a passion.


About me:
I live in Somerset with my husband, 2 boys and dogs. In my spare time, you’ll find me spending quality time with my family


Selina

Selina Sapsford

Job Title: Home Admissions Advisor

Joined: 2023

Choosing the right care home is one of the most difficult decisions to make and having gone through this myself with my own family members I know first-hand the emotions this brings. My role is to guide and support you every step of the way and answer any questions or concerns you may have.


Louise

Louise Ford

Job Title: Administrator

Joined: 2023

What I do:
Hello, my name is Louise Ford and I'm the Home Administrator at Watermeadow Grange. I'm responsible for the Financial and HR aspects of the home as well as managing and supporting the Administration Assistant and Reception Team.


My Experience:
I have over 25 years of experience in Administration within the Health and Social Care Industries. Public and Private sectors. The opportunity to put that experience to great use here is very rewarding for me.
I love working at Watermeadow Grange as every day is different, we are all one big enthusiastic team with the same goal.


About me:
I live in Exmouth and have brought up 3 lovely children there. In my spare time, you will find me with my nose in a book, in my garden or, in or near the water!


Samantha

Samantha Lindsay-Lee

Job Title: Administration Assistant

Joined: 2023

What I do: As the Administration Assistant I am the first point of contact at the reception here at Watermeadow Grange, In addition to reception duties I complete a wide range of administrative duties supporting the Administrator within their role.


My Experience: My background has always been in the customer service industry, whether that be dealing with complaints in the motor industry to working as a barmaid and waitress.


About me: I have lived in Exeter most of my life but moved to Topsham in 2020 just before the first look down. I live with my 4 children who all attend the local school and my Husband. In my spare time, I enjoy watching my 2 sons play for the local rugby team and going on family days out or even hosting the odd family BBQ/ buffet lunch.


Kate

Kate Tosh

Job Title: Head Houskeeper

Joined: 2023

What I do… My name is Kate, I am head of housekeeping here at Watermeadow Grange. It is my job to ensure our beautiful home stays beautiful. I have a team of housekeepers who take so much pride in their work to make sure all rooms, communal areas, and laundry are completed to a 5* standard.


My experience… I have been in cleaning management/area management for over 15 years, working commercially within Tesco, Sainsbury and Waitrose. I have also worked domestically in student accommodation.


About me… In my spare time, I like to spend it with my husband and 2 children, going to the beach with our dog “Holly” and getting out as much as we can!


Lizzie

Lizzie Grant

Job Title: Activities Coordinator

Joined: 2023

What I do:
Hello, my name is Lizzie and I am one of the Activities Coordinators here at Watermeadow Grange. We create a diverse activities and events programme with our residents taking into account what they are interested in as well as offering opportunities to try out new and different things. We also love working with our local community groups in Topsham and beyond.


My experience:
My background is in events coordination, working in the local community with families and groups creating diverse art projects, teaching English as well as running an Art Gallery in North Devon. I love working at Watermeadow Grange, being with such wonderful residents and the team here to make some new and old memories with our activities and events programme.


About me:
I live near Tiverton and have two grown-up sons George and Harry. I love my garden, reading, drawing, going on lots of adventures and spending time with family and friends.


Lee

Lee Acreman

Job Title: Head Chef

Joined: 2023

What I do:
My name is Lee and I am the Head Chef here at Watermeadow Grange.


My Experience:
I trained as a chef at Exeter college in 1996, after qualifying I worked at Combe House in Devon, Michael Canine’s award winning restaurant in Exeter as well as iconic restaurants such as the Carved Angel in Dartmouth. I later moved to London and worked in outside catering then became a chef on an exclusive private Yacht. I later moved to Fiji and opened my own restaurant, catering and events company with my wife Louise. We moved back to the UK with our young family when I joined The PIG and then Watermeadow Grange.


About me:
I am married with two young boys and our cat Marmalade. In my spare time I like to go walking, to eat out and spend quality with my family.


Dave

Dave Gooding

Job Title: Head of Maintenance

Joined: 2024

What I do:
I am the Head of Maintenance here at Watermeadow Grange, I am responsible for the upkeep or the building to the health and safety of our staff and residents.


My Experience:
Prior to joining Watermeadow Grange I was a self employed community maintenance man. Previously I have worked as a transport manager at a builders merchant and a colour technician at a bespoke wedding shoe company.


About me:
I live in Exmouth with my wife and 2 children, I've been with my wife for 22 years and in my spare time I ride motor cross bikes and attend events with my son as well as going on family days out with our gorgeous Staffie Rex