Please call for up to date availability and for any seasonal promotions that may be available. Please note that fees are subject to availability and assessments.
Take a personalised tour of the show suite by appointment - Call today. Can't visit yet, see the video tour.
Visitor and resident parking available on site. Electric vehicle charging facility
Heathland House has a Review Score of 10 (9.950) out of 10, based on 30 reviews in the last 2 years. Over all time Heathland House has 31 reviews.
Review from J L (Son of Resident) published on 21 March 2025
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Overall Experience
5.0 out of 5
The environment is warm and welcoming, and the staff go above and beyond to engage residents in meaningful activities that stimulate their minds and bring joy. It gives me and our family great peace of mind knowing he is in a place where he is not only well cared for but also valued as an individual.
I can't thank the team enough for their compassion and professionalism.
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House
Thank you so very much. How lovely to read this, please be assured that your kind feedback will be passed on to all the team members. Again, thank you from the entire Heathland team.
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Review from D H (Resident) assisted by family/friend published on 4 March 2025
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Overall Experience
5.0 out of 5
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House
Thank you so much for taking the time to review Heathland House and the team. We will pass your feedback and insights to every one and we are all thrilled you see Heathland House as "home".
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Review from C G (Daughter of Resident) published on 26 February 2025
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Overall Experience
5.0 out of 5
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House
Thank you so much for your kind words, we are thrilled to hear how your Dad has settled in. We will pass your feedback to the team, again thank you so much on behalf of everyone at Heathland House.
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Review from R D (Nephew of Resident) published on 24 February 2025
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Overall Experience
5.0 out of 5
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House
Thank you so much for taking the time to review Heathland House, it is always so great to have feedback to give to the team. Thank you so much from us all at Heathland House.
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Review from K L (Daughter of Resident) published on 12 February 2025
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Overall Experience
5.0 out of 5
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House
Thank you so much for taking the time to share your review with us. We will share your kind words with the team members.
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Review from Susan H (Daughter of Resident) published on 23 January 2025
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Overall Experience
5.0 out of 5
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House
Thank you so much for your review, we are so thrilled to receive your kind words too and will let the entire team know.
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Review from G W (Friend of Resident) published on 15 January 2025
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Overall Experience
5.0 out of 5
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House
Thank you so much for taking the time to review Heathland House. Your comments are very kind and much appreciated, we will certainly share them with our team.
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Review from Y N (Respite Resident) published on 21 October 2024
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Overall Experience
5.0 out of 5
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House
Thank you so much for some lovely feedback, we are so glad to hear that your respite was successful and your family were also happy and safe in the knowledge you were with us. We look forward to welcoming you back.
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Review from Lynne B (Stepdaughter of Resident) published on 15 October 2024
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Overall Experience
5.0 out of 5
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House
Thank you so much for sharing your review with us, we will share your review with the team, it will mean a great deal to them.
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Review from Richard S (Respite Resident) published on 2 October 2024
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Overall Experience
4.0 out of 5
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House
Thank you so much for taking the time to review Heathland House, it means a great deal to us all. We will certainly pass on your comments to our team, again many thanks.
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Review from Janelle I (Son of Resident) published on 20 September 2024
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5.0 out of 5
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House
Thank you so much for taking the time to review Heathland House, it is always so lovely to hear from families. We will pass on your kind comments to the team.
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Review from D C (Respite Resident) published on 19 September 2024
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5.0 out of 5
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House
It was a pleasure to meet you and your family. We are very much looking forward to your next visit. Thank you for your kind comments which we will pass on to the members of our team.
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Review from Elaine A (Niece of Resident) published on 6 June 2024
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5.0 out of 5
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House
Thank you so much, it is heartwarming to hear and we have certainly enjoyed helping your Aunt become one of the most active and social residents at Heathland House. We will make sure that the entire team knows of your kind words and appreciation. thank you again. Nadia and the Heathland House team.
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Review from Suzanne A (Daughter of Resident) published on 30 May 2024
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Overall Experience
5.0 out of 5
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House
Thank you so much for your kind words and for taking the time to write the review for our team. It means so much to receive this recognition and we will make sure that the entire team are made aware too. Kind regards from the entire Heathland House team.
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Review from G W (Daughter of Resident) published on 28 May 2024
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Overall Experience
5.0 out of 5
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House
It was a genuinely lovely day for the team too. The photos say almost as much as your kind words. Always a delight to receive and we will make sure the team know how pleased you were. Thank you.
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Review from Jon B (Son of Resident) published on 13 May 2024
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Overall Experience
5.0 out of 5
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House
Thank you so much for your review, we are delighted to hear and will make sure to pass this on to the team. Thank you from all of us.
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Review from K C (Son of Resident) published on 5 April 2024
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5.0 out of 5
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House
Thank you so much for taking the time to review and for your kind words and praise, which always means a lot to the team. kind regards from all at Heathland House.
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Review from H M (Daughter of Resident) published on 28 March 2024
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4.0 out of 5
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House
Thank you so much for your review. We are so delighted to hear when families see a positive change in their loved one's wellbeing. We will make sure the team receive your kind words. Again thank you from the entire team at Heathland House.
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Review from B P (Respite Resident) published on 12 February 2024
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Overall Experience
5.0 out of 5
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House
It was so lovely to see you again, and I do hope to see you very soon at one of our events or activities. With our warmest wishes from all of us at Heathland House.
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Review from Pam B (Wife of Resident) published on 12 February 2024
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Overall Experience
5.0 out of 5
Reply from Debbie Holmes, Home Admissions Advisor at Heathland House
Thank you so very much for your kind review. We love the fact that Heathland House is a second home! It is always a pleasure to see you and your family and grateful to you for leading the way for other families too!
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The Review Score of 10 (9.950) out of 10 for Heathland House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.950 for Heathland House is calculated as follows: ( (342 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 359 Ratings = 4.95
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Heathland House is based on 30 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 30 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2023
Having joined Cinnamon Care Collection in December 2023, I am very proud to be part of the group and look forward to meeting you. I believe every individual is entitled to excellent care and support, my aim is to ensure that all residents at Heathland House receive this.
A little background about me; after studying for a BSc in Psychology, I completed an MSc in Conservation Biology. I then began my journey in the care sector as a Support Worker. I thoroughly enjoyed this and have now been a Care Manager for 10 years. I have managed specialist Autism services in the past, as well as elderly care homes.
I also hold a level 5 Diploma in Leadership for Health and Social Care and enjoy the learning my role extends to me every day.
Job Title: Deputy Manager
Joined: 2022
What I Do:
My name is Mary Stepin, I am the Deputy Manager at Heathland House. I started working at Heathland House in December 2022. I work very closely with the General Manager to ensure that Residents, their family members and our staff team are supported and that the service we provide is designed and delivered around the needs and wishes of the residents.
My Experience:
My career in Social Care started in 1984, as a Care Assistant in a residential home run by Dorset Council, transferring to the Borough of Poole with the implementation of the three Local Authorities- working in both Residential and Day service Provisions. I then moved to Germany in 1996 where I worked in the Army Medical Centre before returning home and joining a local Housing Association as the Registered Manager developing their Supported Living, Domiciliary Care and Extra Care services in the community.
About Me:
I am married with 5 children and 4 grandchildren. My passion is and always has been football, playing with my friends at the local rec and with the boys at school (girls weren’t allowed to play officially in those days). I managed several children’s teams when I lived in Germany, but now I watch the game from the terraces, I am a season ticket holder with AFC Bournemouth. I also enjoy spending time with my family and going to music concerts.
Job Title: Home Admissons Advisor
Joined: 2023
I would love to welcome you for a visit at Heathland House, as part of my role is to help people find the right care and support in their later years and to help you through what can be a hard task, especially if you have not been in the position of caring for a loved one before or you do not know what support or help is available.
Having supported two of my own family members to find the right care for them in previous years and been involved in older persons' housing for longer than I would like to mention, it would be a privilege to assist you in your search.
My past experience has also been within an estate agency as well as residential care, which gives me the insight to signpost you to advice and support.
Living close to Heathland House in the New Forest, I am able to enjoy all that this beautiful location has to offer and am ably placed to share my knowledge with you.
Job Title: Head Chef
Joined: 2022
What I do: I am the Head Chef at Heathland House, my role includes managing our food suppliers, deliveries, menu scheduling and meeting with residents from time to time to understand their needs and preferences. We like to alter the seasonal menus and take account of resident’s feedback. Our menus change daily, and my team create the meals each day here on the premises.
My experience: I have been a professional chef for 23 years after leaving University and completing my time at a hotel management college. I have a particular interest in patisserie, having been on several professional patisserie and chocolate training courses. I have worked in the Hampshire and New Forest areas for 19 years, which includes 4 years within Cinnamon Care.
About me: I moved from Bulgaria to the UK in 2005, wishing to gain experience, but then had my family here in Hampshire and have remained since! My family are very important to me and I enjoy baking, cake decorating, socializing with friends and travel in the UK and abroad.
Job Title: Business Administrator
Joined: 2024
I’m responsible for the Financial and HR aspects of the home as well as managing and supporting the Administration Assistants.
My experience: I have over 30 years of experience in Finance and Administration, within a variety of Industries. I enjoy putting that knowledge and experience to use daily. I love working at Heathland House and being a part of everyone’s story.
About me: I was born and raised in Hampshire, I am married, and have two wonderful children and two mischievous Standard Schnauzers. If I’m not out with the dogs, my spare time is spent reading Sci-fi books or attempting to control my garden.
Job Title: Maintenance Manager
Joined: 2023
My role involves the everyday maintenance of the home from assisting with new residents moving in, to ensuring a safe environment for all who live and work here.
Before joining Heathland House, I worked for a local university maintaining the campus and all Halls of Residence.
About me: I am from Bournemouth originally and enjoy the seaside with my family I keep reptiles as a hobby.
I am also an avid motorcycle builder.
Job Title: Head Housekeeper
Joined: 2022
As Head Housekeeper, I like to ensure that the home is kept to a high standard. Guiding and supervising my team, making sure the residents and families are happy with the service we provide.
My experience: Previously I have worked in hospitality for over 15 years.
About me: I enjoy travelling and spending time with my family and my cats.
