Visitors welcome every day.
Parking spaces available at the front of Lakeview Grange.
Lakeview Grange has a Review Score of 9.9 (9.918) out of 10, based on 46 reviews in the last 2 years. Over all time Lakeview Grange has 50 reviews.
Review from Sally A (Daughter of Resident) published on 11 April 2025
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Overall Experience
5.0 out of 5
Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange
Thank you so much for your positive review for Lakeview Grange. Our team continue to work hard to help make our resident's daily life as fulfilled, happy and safe.
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Review from N L (Daughter of Resident) published on 10 April 2025
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5.0 out of 5
Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange
Thank you so very much for your kind words. It is very rewarding to be appreciated for the hard work that we do every day for our resident's.
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Review from Annette T (Daughter of Resident) published on 26 March 2025
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5.0 out of 5
Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange
Such kind words. Thank you . The team at Lakeview Grange work together to help make residents lives as comfortable and happy as possible. We are delighted to know that your mother and family are happy with our delivery of care.
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Review from Sarah B (Granddaughter of Resident) published on 25 March 2025
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5.0 out of 5
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Review from K C (Sister of Resident) published on 19 March 2025
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5.0 out of 5
Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange
Thank you very much for your positive review. Lakeview Grange work hard to make their resident's life as happy, comfortable and fulfilling as possible. Look forward to seeing you soon.
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Review from N K (Son of Resident) published on 10 March 2025
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5.0 out of 5
Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange
Thank you so much for a lovely review. It was a pleasure helping your mother to recoup and return back home. Our best wishes to you and your family.
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Review from Julie P (Daughter of Resident) published on 24 February 2025
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5.0 out of 5
Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange
Wow! Your review is amazing. We have shared your comments with the whole team who feel very proud of what you have to say about us. Many thanks.
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Review from Gill W (Daughter of Resident) published on 21 February 2025
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5.0 out of 5
Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange
Hey there. Great to receive such a positive review. Moving your loved one to a new environment, particularly when they are living with Dementia can be a very emotional time for everyone. At Lakeview Grange, we believe that getting to know the person, not just their physical needs but emotional too, is the key. Our team are passionate to support all residents and to support them to live a happy and healthy life ahead.
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Review from Vivian D (Daughter of Resident) published on 12 February 2025
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5.0 out of 5
Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange
Hello there, what a lovely review. It is so much fun taking your lovely mum along to the various activities that we offer both in and outside of the home. Lakeview Grange will continue to work hard every day making sure our residents are at the forefront of our minds.
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Review from T T (Daughter of Resident) published on 31 January 2025
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5.0 out of 5
Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange
Thank you very much for you positive review for Lakeview Grange. The whole team work extremely hard to support our lovely residents. Best wishes, Jackie.
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Review from Mike G (Partner of Resident) published on 27 January 2025
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5.0 out of 5
Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange
Thank you so much for your kind review. Lakeview Grange are passionate about ensuring our residents live a happy and fulfilled life. At the same time, we understand the importance of supporting our families too. Taking the time to write this review is much appreciated.
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Review from Jill C (Respite Resident) published on 24 January 2025
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5.0 out of 5
Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange
Thank you for your kind comments. Lakeview Grange does their best to offer excellent facilities couples with amazing care. Best regards Jackie
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Review from N F (Nephew of Resident) published on 9 January 2025
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5.0 out of 5
Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange
Good morning. Many thanks for your positive review for Lakeview Grange. The team work hard to deliver the best care and support for all residents. Look forward to seeing you soon. Best Regards. Jackie
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Review from P B (Wife of Resident) published on 7 January 2025
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Overall Experience
5.0 out of 5
Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange
Thank you for your kind review for Lakeview Grange. We do our best to support both relatives and residents, particularly at the delicate time when moving to a new care environment can be very stressful.
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Review from L T (Respite Resident) published on 18 December 2024
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4.0 out of 5
Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange
Thank you so much for your kind words. It was a pleasure to see you back again at Lakeview Grange. Wishing you and your husband a very happy Christmas and New Year. Best wishes Jackie.
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Review from D P (Respite Resident) published on 6 December 2024
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5.0 out of 5
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Review from Elaine A (Niece of Resident) published on 2 December 2024
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5.0 out of 5
Reply from Jackie Cridlin, Home Admission Advisor at Lakeview Grange
Thank you for taking the time to write such kind words about Lakeview Grange. We have an amazing team who work very hard to help make every day as comfortable as possible for their residents. Look forward to seeing you soon.
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Review from C S (Brother of Resident) published on 25 November 2024
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5.0 out of 5
Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange
Many thanks for your excellent review on www.carehome.co.uk, it means a lot to the whole team. Best wishes Jackie.
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Review from Penelope C (Friend of Resident) published on 6 November 2024
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5.0 out of 5
Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange
Hello, thank you for taking the time to write a review for Lakeview Grange. The 70th Anniversary Celebrations were just lovely and we are delighted that you were part of this special day. Looking forward to seeing you again soon. Best regards.
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Review from V C (Ex Family Member) published on 6 November 2024
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Overall Experience
5.0 out of 5
Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange
Afternoon, it is so rewarding to read such positive reviews and we thank you very much for your comments. Lockdown was a very difficult time for all of us, particularly, our residents and families. Lakeview Grange was given instructions to follow the Government guidelines and we pray that the experience will never be repeated again. We look forward to seeing you soon with best regards.
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The Review Score of 9.9 (9.918) out of 10 for Lakeview Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 46 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.918 for Lakeview Grange is calculated as follows: ( (499 Excellents x 5) + (37 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 539 Ratings = 4.918
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lakeview Grange is based on 46 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 46 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Admissions Advisor
In my role, I work with families and friends who are looking for a care home for their loved one. From the moment they make their enquiry for care to when they move their loved one into Lakeview Grange, I ensure their journey goes as smoothly as possible by supporting them every step of the way for a smooth transition.
I started my career in care as a retirement housing manager in Central London and for the last 20 years, I have supported Home Admission Advisors with training in care homes across the country. In the last 3 years, I have stepped down from a regional role and decided to focus on just one care Home, hence my role at Lakeview Grange. I treat every family with dignity and respect and will go above and beyond to ensure family members receive the support they need in helping them to make the right decisions for, what can be a very emotional experience.
Born in South London and now living in Chichester with my partner. Between us, we have four children who have all flown the nest.
My family mean the world to me, and I try to meet with them as much as possible. Being happy with a positive attitude is my attitude to life.
Job Title: Administrator
Joined: 2022
I ensure the smooth running of Lakeview Grange, covering all administrative duties.
I have worked in the care industry since 2000 in various roles, most recently commissioning a retirement village.
I like a challenge and aim to join in with all the activities and very much looking forward to meeting our new residents and staff.
Job Title: Maintenance Manager
Joined: 2022
I maintain the upkeep of the building, inside and out. Ensure that a high standard of work is carried out through the grounds of this lovely home.
I have worked for local care providers for over 6 years.
I’m a friendly gentle giant always happy to assist with anything. A huge Tottenham fan with a passion for building anything.
Job Title: Activities Co-ordinator
Joined: 2023
My role involves creating a varied and exciting Activity Plan reflecting residents’ individual hobbies and shared interests, with daily physical activities (including ‘Zing’ our in-house exercises) and chances for new opportunities.
Maintaining old, and building new, relationships are vital, and we welcome visitors, volunteers and local groups.
Equally key for wellbeing is getting out whether in and around Chichester or using our accessible garden.
Activities also encompass cultural and religious beliefs, as well as National Holidays and events. As a whole Home, we will celebrate with fun ‘Theme Days’ involving food, music, art & craft and Fancy Dress and competitions.
For the last 7 years, I’ve been a Care Home Activities Co-Ordinator, where I completed my ‘Active Engagement’ Apprenticeship. Before, I cared for my dad (who was blind and terminally ill) and then my Mum (who had physical disabilities and Dementia). Over the past 25 years, I’ve worked in many Social Care sectors as a Carer, Manager and qualified as a Master of Social Work.
With my Degree in English & Drama, I write and perform in a Theatre Group, I’m in various Choirs and volunteer at my Community Cinema. I love ‘Nostalgia’ and Classic Cars - sharing a ‘Moggy Minor’ with my partner. We also share our cat and dog, and a love of history, travel, pub quizzes and being by the sea.
Job Title: Head Housekeeper
Joined: 2023
I am responsible for maintaining cleanliness in all areas of the home and ensuring, with the support of my team, that the laundry service is of a high standard. I work closely with the Home Admission Advisor to ensure that our luxury en-suite rooms are ready and welcoming for our new residents with a focus on presenting our show suites to the Cinnamon standard.
For the last 30 years, I have worked in the care industry.
My previous experience has been more operational where I had the role and responsibility as a Deputy Manager at a Dementia Care Home in the Selsey area.
My career intentions were to stay in the care industry where the opportunity arose to head up the housekeeping team and I fell in love with the standard and quality of Lakeview Grange on the first day I arrived – and that ‘Wow’ feeling is still in my heart.
I live in a small village called Oving, Chichester, a short drive from Lakeview Grange it was the best move I made, over 14 years ago when my son was due to start secondary school.
My family are my world. I am extremely proud of my son James, daughter Claire and my amazing granddaughter, Ava.
Living by the sea has lots of benefits. When I have time to myself, I enjoy spending the day at the beach reading a good book, particularly thrillers. I am a proud ‘lady that does lunch’ and cannot be happier when my friends and extended family come to visit, where I can also show off my garden which has taken me 6 years to be proud to show.
Job Title: Team Leader
Joined: 2023
I am responsible for the care and support, both physical and emotional for all residents living at Lakeview Grange. Supporting, guiding, and training my care team is important, to ensure Lakeview Grange delivers the best care in the area.
I have worked in the care industry for the last 14 years, in the community and within local care homes.
My family are very important to me, I have two beautiful nieces and nephews who I adore and try to spend as much time with them as I can. Need to mention Alfie, my 14-year-old dog. Alfie is such a good boy who has been by my side over the past 14 years.
If I am not spending time with my family and Alfie, I make time to listen to music, take long walks and visit the gym.
Job Title: Team Leader
Joined: 2024
My job is to provide physical and emotional support for the residents at Lakeview Grange and to supervise and support the care team working on my community.
I have worked in the care industry just under seven years ago firstly in domiciliary care and shortly after, as a Care Assistant in the Oxford area. I am currently studying an apprenticeship – NVQ5 for Leadership and Management in Adult Healthcare. I am a lawyer by profession but quickly learned that working in the care industry is my calling and wished I had realised this earlier in life.
My plan is to work my way up re leadership in care.
I was born and raised in Sarajevo, Yugoslavia -now Bosnia and Herzegovina. 25 years were spent living in Prague before arriving in England nearly 7 years ago and what I consider as ‘my home’.
Chichester is a wonderful place to live, my spare time is spent exploring this beautiful city.
My family are very important to me, and I regularly fly to Belgrad to visit my family and Prague to spend time with my beautiful
Job Title: Night Team Leader
Joined: 2023
I am responsible for managing a team during the night shift 8 pm – 8 am.
While on duty my focus is to deliver a holistic approach to caring for our residents with dignity and respect at the forefront of the care that my team and I deliver. I embrace every opportunity to discover the individual needs, preferences, and values of each of our fascinating residents.
I have worked in Health and Social care for over 37 years. With a wealth of experience under my belt, I approach every day with a new challenge with the key focus to ensure that our residents and my amazing team are healthy and happy.
My family and my dogs mean the absolute world to me. My ‘time out’ is to sit down by the sea, sometimes fishing. I have a creative mind so, creating things in resin and flower arranging is what I call fun.
Job Title: Hospitality Service Manager
Joined: 2024
I support various departments at Lakeview Grange and take pride in leading the hospitality team to deliver the highest standards of hospitality to all residents and everyone who walks through our front door.
I am a Hospitality Manager with over 20 years’ experience in the care sector. I pride myself in creating a comfortable home for our older people living with the best hospitality experience possible. I believe that every resident should have the opportunity to enjoy the best mealtime experience.
I am a wife, a mother and a grandmother of two beautiful little boys. Good hospitality is something learnt from a young age and something that comes naturally to me. I love to organise and host parties with an elegant touch. I am passionate of what I do, whether I am at work or at home. Everyone that knows me, knows that I take pride in presenting myself well and good hospitality is very important to me.
I am thrilled to join the team at Cinnamon Care Collection and hope to bring my personal touch to improve our services.
Job Title: General Manager
Joined: 2020
I have worked in the care industry for 20 years and have held a range of positions from Carer to Registered Manager. I have always worked in elderly care, including Dementia and Palliative care. I have held the position of Home Manager for the last eight years.
I love the satisfaction of making a positive difference, however great or small, in the life of someone less able than I, whatever stage of life they have reached. Outside of work, I have a fiancé and three children that keep me busy. I also enjoy cooking, gardening and reading.
Job Title: Head Chef
Joined: 2024
As Head Chef, I work with a team who are passionate and dedicated about creating exciting, varied menus, using only the best fresh produce. I regularly communicate our residents at Lakeview Grange, to understand their likes and dislikes which helps me create freshly cooked dishes to the residents liking.
It is important to understand every resident’s dietary requirements so, communication is of the utmost importance.
Our residents are our family and there is nothing better than sharing beautifully prepared meals with friends and family.
I have over 40 years working in the food industry. My career started in Selsey working in local pubs and restaurants. My decision to work in the care sector enabled me to have a healthy work-life balance, it was the best career decision I have made. Now, I can spend more time with my lovely wife and daughter where we share a lovely home in Chichester.
Job Title: Team Leader
Joined: 2025
I am responsible for the health and wellbeing of our residents living on the Dementia Community, 'Goodwood Lane'.
I have a team of Care Assistants who work with me to ensure our resident’s live a healthy and happy life, with stimulating activities, physical and phycological support and making them feel safe in the environment they live in.
I have worked in the care industry for around 21 years. My experience has focused on working in a dementia environment, that is where my passion is.
I am a busy working mum of 3 wonderful children who take up most of my time. I love to attend shows across the county and internationally where my daughter performs as a cheerleader. I am truly a very proud mummy!
Job Title: Team Leader
Joined: 2025
I have a small team of carers who work with me to deliver positive health and well being to all residents living at Lakeview Grange.
I have a rich and diverse life experience. My background in various fields, from cabinet making to being a keep-fit instructor, demonstrates a versatility and adaptability that can be incredibly valuable.
I studied history as a mature student. I find it fascinating and rewarding to delve into the past and understand its impact on the present. Having three children and two grandchildren shows there is clear importance of family life. Coupled with a wonderful, supportive group of friends to share life’s journey. Life could not be better
I have an interest in reading, travel, and exercise, combining intellectual pursuits with physical health and exploration. I value the world of good health and education.
