Oat Hill Mews

Leicester Road, Market Harborough LE16 7BN
Submit a Review
Top 20 carehome certificate
10 19 Reviews
  • Oat Hill Mews, Market Harborough
Situated on Leicester Road, Oat Hill Mews boasts a dedicated and experienced team that excels in providing personalised care. Whether it’s residential living, respite stays, or dementia support, Oat Hill Mews focuses on tailoring every aspect of the services offered to meet the unique preferences and needs of your loved one.

Oat Hill Mews is a centre of excellence for dementia care, offering a range of specialised services such as guidance from a dementia care coach, Namaste Care sessions that provide one-on-one attention for individuals with complex dementia, and a dementia-friendly hair salon and hosting educational events aimed at supporting individuals with dementia and their families.

The home is thoughtfully designed to foster independence, wellbeing, and a sense of community. Residents can savour a coffee with friends at the in-house café, watch their favourite movies in the cinema room, or indulge in a relaxing treatment at the hair and beauty salon. Additional amenities include a bar area and stunning landscaped gardens, ensuring there’s something for everyone to enjoy.

Oat Hill Mews proudly holds accreditation as a ‘Veteran Friendly Framework’ care home, reflecting their commitment to outstanding care for members of the Armed Forces community.

Transparency is at the heart of everything they do. From care quality to clear fee information, the team ensure you feel confident and supported every step of the way.

Show Oat Hill Mews on the Map

Care Provided by Oat Hill Mews

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Physiotherapy

Good to Know

  • Person in charge
  • Susanne Stevens (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023

Funding & Fees Guide for Oat Hill Mews

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Own Furniture if required
  • Residents Internet Access
  • Wheelchair Access

Oat Hill Mews Reviews (19)

10

Oat Hill Mews has a Review Score of 10 (9.960) out of 10, based on 19 reviews in the last 2 years. Over all time Oat Hill Mews has 19 reviews.

Overall Experience

  • 19
  • 0
  • 0
  • 0
  • 0

Date Published

19
9
16
19
0

Review from Rachael S (Daughter of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum had a fall in January 2024 and after a stay in hospital was unable to return to her home. We chose this care home as we felt as a family that she would enjoy the surroundings and the warm atmosphere. From the start the staff were caring and kind not only to Mum but also the whole family; she
settled well and was comfortable and well cared for. The kindness and respect that the staff showed to Mum, and us, at the end of her life will never be forgotten.

Reply from Jenny Cartwright, Home Manager at Oat Hill Mews

Thank you very much for taking the time to leave such complimentary feedback about your experience you received during the time your mum was in our care.
We are so pleased to hear that that you and your family were well supported by us and you were happy with the care your mum received from the teams.
Your feedback is much appreciated and will be shared with our teams.
We pride ourselves on the high standard of care that we provide, so we are very pleased to hear that your experience with us was such a positive one.
Thank you!
Oat Hill Mews team
Care UK


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H P (Cousin of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The compassionate care that my relative receives at Oat Hill Mews is exceptional. It is a great comfort to know that she is safe and cared for by the wonderful staff. It does not feel like a care home when you walk in; it is more like a hotel with its welcoming well stocked cafe adjacent to the reception
area where there is always a warm welcome. The hairdressing salon is popular as is the thoughtful programme of activities arranged each week. I would have no hesitation in recommending Oat Hill Mews to any family looking for care for their loved one.

Reply from Jenny Cartwright, Home Manager at Oat Hill Mews

Thank you very much for taking the time to leave us such positive feedback about your experience of Oat Hill Mews.
We are delighted that you have been comforted and reassured of our care and support for your loved one, and also by the facilities that we provide for you to also enjoy!
We are very grateful for your feedback and very pleased that your experience of Oat Hill Mews has been such a positive one.
Many thanks
Oat Hill Mews team
Care UK


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into the home in April 2024 to be closer to us in the area. Our first introduction was at the official opening of the home and signed up shortly afterwards with the help of the Customer Relationship Management and the team who answered all our questions and made us feel at home. They went
to great lengths to ensure my mum felt welcomed from the start and the care staff helped to settle her in. As Mum's mobility has further deteriorated the deputy manager has made great efforts to adapt and maintain her socialization with the other residents and enable her to still take part in activities where she can. The chefs provide an excellent range of meals and are ready to be flexible with residents' dietary issues. It is a great weight of our minds that her medication is being monitored closely and thanks go to the senior leaders and the rest of the team for making this possible. The housekeeping staff ensure the home is maintained to a high standard. All staff we have meet have been friendly and open.

Reply from Caprice Geisha, Reviews Team at Oat Hill Mews

Thank you very much for taking the time to leave us a review about your experience. At Oat Hill Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gail P (Daughter of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent some time convalescing at Oat Hill Mews following a long stay in hospital with a broken neck. From my first phone call to arrange a viewing, to being shown around and meeting the staff, I was struck by how welcoming, warm, and friendly everyone was.
Mum has dementia so joined the other
dementia residents on their dedicated floor. She was looked after so well by people who really cared. I was struck by how polite, friendly, patient, and caring the staff were to all the residents. I was able to visit at any time which I found very reassuring. Mum thought she was in a hotel and was much happier and more settled than I had expected she would be.
The home itself is beautiful, the decor and furnishings are so lovely and comfortable, all rooms and areas are light and bright, and the atmosphere created by everybody working there couldn't be better. I have no hesitation in recommending Oat Hill Mews to anyone looking for a residential care home.

Reply from Jenny Cartwright, Reviews Team at Oat Hill Mews

Thank you very much for taking the time to leave us feedback about your experience of Oat Hill Mews. We are delighted to hear your complimentary comments about the home and the care and support that we provided for your mum, whilst she was in our care. We will be pleased to share this with our teams. We are so pleased that we were able to provide a short stay for your mum during her time of recovery and that your experience of the home has been such a positive one. Many thanks, The Oat Hill Mews team Care UK


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane F (Daughter of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of this truly exceptional care home since July 2024. From the moment we walked through the doors to view the home, we could not have felt more welcome. We were (very proudly) shown around the beautiful facilities, and importantly, all the questions we had on our list were
answered before we even had to ask. The personal approach each resident receives is exceptional. The staff are extremely friendly, thoughtful, attentive, and really take the time to get to know each resident as an individual. There is a host of activities on offer, whether it is a craft session, quiz, book club, movie night, gardening, local entertainers, seated exercise, and more besides. Each of the resident suites are beautifully decorated, spacious, thoughtfully arranged, and with natural light coming from either a lovely view or access to the gardens. We highly recommend Oat Hill Mews and feel that we could not have asked for a better or more friendly place for my Mum to call her home.

Reply from Jenny Cartwright, Reviews Team at Oat Hill Mews

Thank you very much for taking the time to leave us such positive feedback and for rating Oat Hill Mews so highly. We are particularly delighted to read your very complimentary comments regarding the team and the personal attention that we provide for your mum.Thank you very much for your high recommendation and sharing your positive experience. Many thanks The Oat Hill Mews team Care UK


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martyn B (Son of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident since August having a shorter stay earlier in the year. All members of staff have been very kind and supportive in all conversations and interactions we have had as close family members of a resident. We feel well supported and listened to. The home is always very clean and
tidy. The food is excellent. Visitors are looked after very well and always made to feel welcome. I would have no hesitation in recommending this care home.

Reply from Jenny Cartwright, Reviews Team at Oat Hill Mews

Thank you very much for the lovely feedback that you have given the teams at Lonsdale. We are delighted that you are so pleased with all that we do to continually support your mum to enjoy a happy life with us, over the last two years. We set a high standard for ourselves, so we are very pleased to hear that your experience with us to assist your parents over this time has been such a positive one. Many thanks, The Lonsdale Mews Team Care UK.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julia D (Daughter of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived suddenly at Oat Hill Mews following poor health and many weeks in hospital. She was met by staff with open arms and taken to her beautiful en-suite bedroom with doors opening onto a central courtyard. Staff courteously came to introduce themselves, before giving her time and space
to recover. Her respite stay soon became full-time as her strength returned under the care and watchful eyes of the amazing staff. We can't fault the friendly staff or thank them enough for all their care. They are all wonderful people who go out of their way to help residents and their families. The facilities are first class, as is the food. Multiple activities are offered daily from seated yoga and dance to musical events, animal petting, and outings. Not forgetting a regular movie afternoon with drinks and popcorn. All in all a wonderful home from home. Enough social stimulation to keep the most needy social butterfly going, and quiet rooms for those who prefer a quieter path.

Reply from Jenny Cartwright, Reviews Team at Oat Hill Mews

Thank you very much for taking the time to leave us your wonderful feedback about your experience of Oat Hill Mews. We are delighted to hear your positive feedback about our teams and all that we provide for a fulfilling and supportive life for your mum. At Oat Hill Mews we set ourselves a high standard, so we are very pleased to hear that your experience with us has been such a positive one. Many thanks, The Oat Hill Mews team Care UK.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris B (Son of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in during May 2024 and we have been warmly welcomed, I sleep well at night knowing my mother has complete care around the clock. Over the last few months we have got to know the staff and other residents and it feels more like a family than a business. As with anything new there are always
uncertainties and niggles, the care team listen and make things even better, the two-way communication is excellent. We have access around the clock, the dining options and facilities are excellent whilst the housekeeping staff do an incredible job keeping the rooms, communal areas and laundry spotless. Mum particularly enjoys the hair salon, the numerous weekly activities, the wine with meals, as well as the daily contact with the lovely care team, thank you.

Reply from Jenny Cartwright, Reviews Team at Oat Hill Mews

Thank you very much for taking the time to leave us such positive feedback about your experience of Oat Hill Mews. We are very pleased to hear that you feel reassured of the care and support that we provide for your mother and your wonderful feedback about the facilities and cleanliness of the home. We will share your lovely comments with our teams, who will be pleased to hear your very complimentary feedback. Many thanks, The Oat Hill Mews team Care UK


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gordon D (Son-in-law of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would thoroughly recommend Oat Hill Mews to anyone who asked me about it, the facilities are spectacular, and even better the staff are unbelievably caring and supportive.
My Mother-in-law went in initially for temporary respite care, but it was immediately obvious, that in fact, this was the permanent
solution to what we've been looking for without really knowing it, for probably years.

Reply from Jenny Cartwright, Reviews Team at Oat Hill Mews

Thank you for your lovely review and we are delighted that you have rated Oat Hill Mews so highly. We really appreciate your feedback and it's wonderful to hear that you are so happy with the teams and the facilities that we provide for your mother-in-law. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been such a positive one.Many thanks, The Oat Hill Mews team Care UK


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rachel C (Friend of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oat Hill Mews offers a home from environment with the added bonus of great care support; beautiful rooms and meals; fun activities and a sense of belonging. From the moment you arrive you are greeted with a smile and warmth; all members of staff of approachable; helpful and kind. I don't feel like a
visitor when I come to see my friend - I am made to feel like part of an extended family within Oat Hill Mews. Their care and attention is second to none. My 12-year-old son could not believe it was a 'care home' - he thought it was a 5-star hotel! Being able to take our dog in for visits too is a bonus.

Reply from Jenny Cartwright, Reviews Team at Oat Hill Mews

Thank you very much for your wonderful feedback about your experience of Oat Hill Mews. We are delighted that you feel so welcomed (and your lovely dog too), and also part of our family! Thank you very much for rating Oat Hill Mews so highly. We will be delighted to share your very complimentary comments with all of the team. Many thanks, Oat Hill Mews team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Grandson of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother has been at the home for a few months now and this is her first experience in a care home. This of course had her, as well as the rest of the family feeling very apprehensive when it came to committing to going into a home, but these concerns disappeared very quickly after the first visit.
Each family member was more than satisfied than the last after each of them made the trip over to see her.
When I came to visit, I was very impressed by the home and its features as well as how well-kept it was. On top of the home itself, the staff are great. There are plenty of friendly faces who can help out with anything.
Everyone in the family are delighted with how well everything has gone so far and we have no concerns at all. Now that I've made a visit, it's clear to see why the whole process went as fast as it did because the entire home carries so much appeal that my Grandmother genuinely wanted to be there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie W (Daughter of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed for respite care (two weeks).
Over June/July 2024 and I found all the staff to be approachable, caring and professional, all the residents looked well looked after, the bedrooms and bathroom immaculate, clothes washed, food excellent, even a little coffee bar as you walked into the building
was well stocked with drinks and cakes for visitors and their families, most enjoyable. Furnishings and decor to a high standard, just like a brand new hotel but with the friendliness and homeliness thrown in. I wouldn't hesitate to return for some more needed respite care. Thank you Oat Hill.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V B (Son of Resident) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Oat Hill for a couple of months earlier this year. All of the staff were both friendly and approachable and as a family we had no concerns as to how she was cared for during her stay. Mum made a number of new friends and although now back in her own home, still visits now and again
to catch up and is made very welcome. The home really does have a hotel feel to it and we would have no hesitation in Mum returning if the need arises in the future.

Reply from Caprice Geisha, Reviews Team at Oat Hill Mews

Hi, thank you very much for taking the time to leave us feedback about your experience. At Oat Hill Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sam V (Friend of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I went to visit our dear friend who is living in Oat Hill Mews. We were truly amazed and couldn't believe how beautiful the home is, it is not what you expect at all and truly feels like a hotel when you walk in. We were greeted with smiles from all members of staff and they made us feel
very welcomed and even offered tea and cake! We can't believe how much happier she is at Oak Hill Mews, she is a completely different person. She looks healthy and well and is so much happier than we ever expected she would be. She is getting involved in yoga, dancing, and singing which are all things that we never thought she would do. Thank you to every member of staff that has contributed to her health, happiness and well-being. We couldn't be happier with the care that she is receiving and I came away a bit emotional with how relieved I was. From our experience, we would absolutely recommend Oat Hill Mews to anyone that was looking for care. Thank you all!

Reply from Caprice Geisha, Reviews Team at Oat Hill Mews

Thank you very much for taking the time to leave us feedback about your experience. At Oat Hill Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C W (Granddaughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was so lovely to meet the team and see where Grandad is now living... what a brilliant first impression! All staff were so friendly to me, and I was really impressed with the facilities and welcoming atmosphere. We were offered coffees and delicious cake in the fab 'cafe' style entrance hall while
Grandad was having lunch, and then we went to see him in a fab little 'living room' type area with sofas and a fireplace. Nothing was too much trouble and I hear that Grandad is settling well and enjoying the red wine / GnTs with his evening meals. How nice for him to be treated like a hotel stay, a huge difference to other homes I have visited. Please thank the rest of the team!

Reply from Reviews Team, Reviews Team at Oat Hill Mews

Hi, thank you very much for taking the time to leave us feedback about your experience. At Oat Hill Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David C (Son of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oat Hill Mews is a wonderful place, my mother has been there for two months now and has shown a great improvement that we didn't think would be possible.
Above all else, she is very happy, and extremely well taken care of by the excellent management and staff who really go out of their way to look
after her needs, and everyone else's.
Highly recommended! And many thanks to all the staff at Oat Hill Mews!

Reply from Caprice Geisha, Reviews Team at Oat Hill Mews

Hi David, thank you very much for taking the time to leave us feedback about your experience. At Oat Hill Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Charlotte T (Guardian of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff and facilities at Oak Hill Mew enough. Since our loved one moved in after a hospital stay, he has been surrounded by care and compassion from the minute he arrived. They helped us navigate the move and have been amazing putting together a care plan that encompasses both his
cancer and his dementia needs. You are greeted with warm and genuine interest on arrival and it continues in the level of kindness and companionship they give him on a daily basis. The home itself is beautiful with multiple lounges on every floor, an activity room, salon and even a bar/cinema room. A beautiful garden is in the rear which I know we will spend a lot of time in! Much research has gone into every room for dementia patients to naturally encourage their cognitive skills, like blue rims on dinner plates. They want to see their residents thriving and are already trying to plan day trips and 'wish' trips. I highly recommend a visit and tour.

Reply from Caprice Geisha, Reviews Team at Oat Hill Mews

Hi Charlotte, thank you very much for taking the time to leave us feedback about your experience. At Oat Hill Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie H (Power of Attorney of Resident) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So very lucky to have found this amazing care home, from the minute you walk through the door you are greeted with such kindness and care. The staff are very highly attentive and skilled and nothing is too much trouble. Amazing place.

Reply from Caprice Geisha, Reviews Team at Oat Hill Mews

Thank you very much for taking the time to leave us feedback about your experience.
At Oat Hill Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lucy S (Daughter of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad who has both Parkinson’s Disease and dementia stayed at Oat Hill Mews for two weeks of respite care so that my Mum could have a break. The staff were caring, compassionate and knowledgeable and went to great lengths to understand what my Dad might enjoy in terms of food and activities.
The home’s
facilities are wonderful in terms of multiple lounges, dining rooms and activity rooms on each floor. The Activities Coordinator was fantastic with both my Dad and my young children!
I highly recommend it, and we will be back next time respite is needed.

Reply from Caprice Geisha, Reviews Team at Oat Hill Mews

Thank you very much for taking the time to leave us feedback about your experience with our respite care. We are glad that your Dad was happy with all the care and facilities provided during his stay.
At Oat Hill Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.960)

Overview of Review Score

The Review Score of 10 (9.960) out of 10 for Oat Hill Mews is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.960 for Oat Hill Mews is calculated as follows: ( (217 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 225 Ratings = 4.96

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oat Hill Mews is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (90)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Susanne

Susanne Stevens

Job Title: Home Manager

I have been passionate about providing excellent care throughout my career.


I joined Care UK as I wanted to work with a company that shared my belief in providing excellent care for residents and share my passion for person-centred care.


As a Home Manager, I believe I must be organised, calm, empathetic and patient to provide the best care to residents. Having these traits has helped me to build great relationships with residents which is often my favourite part of my job. I enjoy getting to know residents and learning about their hobbies and their interesting lives before joining us at Oat Hill Mews.


One of the biggest achievements in my career is my BSc in Nursing which led me to work as a Nurse. I then moved on to home management within a few years as I loved watching staff develop and provide the residents with the best care. One of my biggest achievements throughout my career was developing my team to provide the best care which was rewarded with an improvement in our CQC score.


Frequently Asked Questions about Oat Hill Mews

What types of Care is Oat Hill Mews registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oat Hill Mews provide?

Physiotherapy is an additional type of care provided.

How many Rooms does Oat Hill Mews have?

There are 76 Single Rooms.

What are the Facilities & Services at Oat Hill Mews?

Own Furniture if required, Close to Local shops, Minibus or other transport, Wheelchair Access, Gardens, Bar/Café & Residents Internet Access are some of the Facilities & Services.

How far is Oat Hill Mews to the centre of Market Harborough?

0.7 mile(s) as the crow flies, distance by road may be significantly further.